McDonald has been one of our favorite fast food restaurant for more than a decade. I have been eating at many McDonald branches, including US, and this was the first time I treated like a stupid. Here is what had happened.
We went to McDonald East Coast Parkway Singapore, the one with Drive-Thru, around 11:30AM. My wife would like to have Chicken McNuggets and Fish Fillet and I usually order BigMac meal. When the cashier was ready to serve me, she immediately refused and told me that those meals are only for Lunch Time. I got puzzled by what she said and checked my watch again, it was 11:38AM, and told her “It is lunch time”. Then she said Lunch Time is from 12PM. I argued with her for 5 minutes insisting that it was already lunch time and wanted my order be served. Despite of the loud voice and no other staff helped to intervene, I felt useless to argue, and immediately left to another fast food restaurant that could serve any menu I wanted.
As one of US chain restaurant, I don’t think it is not right to dictate any customer what to do and I hope the management can do something about this.