Levi Strauss & Co.

I sent a pair of jeans I bought on 9/15, from the website levi.com, back for a refund, (on 9/25) followed all directions completely and still have not received the refunded amount back to my original payment. (today is 11/8) I have contacted the company through their online chat mode and through their customer service email, and each time someone has said that "more time is needed to investigate the return". I'm unsure of what that means. I did not detach any tags, did not wear them out of the house or wash them. I tried them on and returned them through ups within about 5 days (return policy says I have within 60 days to return). I have bought jeans from levi.com many times, and I have returned jeans to them a few times with no problems at all. I would really like to resolve this dispute, but am unsure of what to do at this point. The jeans were over $200, and I would just like my money back.