Alo Corporate
reviews and complaints

As someone deeply invested in the world of yoga and activewear, I must share a mixed review of Alo Corporate. While the brand offers trendy pieces and quick shipping, the overall experience seems inconsistent. Customers have reported issues with sizing, poor quality materials, and unresponsive customer service. It's disheartening to see such a renowned brand fall short in meeting customer expectations. As a fellow yoga enthusiast, I recommend approaching purchases from Alo Corporate with caution and managing expectations accordingly.

The fabric feels like I bought something from AliExpress. When I placed the order there was a temporary return policy. ORDER#*** TOTAL $153.90 ORDER PLACED March 26 High-Waist Moto Legging - Black/Black Glossy / XS SKU: *** Color: Black/Black Glossy

I purchased online site,Value 158$ was a product return policy. I contact with customer service, Tori told there was no return policy due COV-19. High-Waist Moto Legging - Black/Black Glossy / XS

I made an order for $325 on 05/10 and still have not received it & want a refund Order#*** Iv reachEd out to them multiple times with no response.Ordered on May 10 Order number #*** I have reached out to them multiple times less than at least seven emails and have called them multiple times during the week and I never get a response

Order two pairs of leggings and received the wrong item. Alo refuses to send the correct item Ordered two pairs of leggings and received only one of the pairs. A bra was sent instead, in error. Emailed customer service and received a reply over 36 hours later. The email from customer service requested a photo of the wrong item so the photo was sent within hours of receipt of the email. Several days passed and I haven't received a reply. Called customer service and waited on the phone for 20 minutes before getting a rep who said they couldn't send the correct item nor would they let me purchase a replacement over the pone. I was told to order another pair on the website; however, the items went off sale. The rep gave me a discount code the but item was sold out. Rep did not offer any other type of remedy for loss of time or my original purchase.

Sr, customer service specialist wont properly help me with a package that was tampered with. Order no.*** I went to drop off a jacket to my ups office to get a return from alo yoga (nov 2nd). I actually needed a smaller size. However, few weeks later I get a package from "alo" with two unknown items that aren't even alo brand, that i have never seen. With a letter stating they did not offer returns on final sale items. Mind you, the item i purchased was NOT final sale, so immediately I knew someone thing was off. Secondly, their customer service told me they never send letters, they only email. When I called to ask them, they said there was nothing they can do. It was my first time ever buying from them, so I'm completely shocked they would tell me I sent them unknown items, when my own ups store says when I dropped off the item it was well secured. I didn't even want the money back, I just wanted either store credit, or a smaller size.

Returned an item and have not been refunded. On November 20 I placed an order (# ***) at Alo online. When I received the items, the pants and crop top were very ill fitting and were made with cheap material. On November 28, I dropped off these items in a FedEx drop box using the shipping label that was sent with my order, and unfortunately I did not get the tracking number because I've never had this issue out of the hundreds of times I've ordered items online and have sent things back. I tried on two occasions to call them, and on the second occasion the customer service representative was supposed to call me back, however, that person never did call me back. I tried on another two occasions to contact the company through their online chat to no avail as it kept dropping me off and the representatives were extremely slow. Unless the item was stolen out of the FedEx drop box, it is with the company and now I'm out $160 worth of merchandise. The company should honor my return as they have insurance to cover these losses.

Lost package with no offer of a replacement or resolution in a timely manner Placed Order #XXXXXXX on Cyber Monday (11/30) for *** I purchased a pair of leggings a few days prior for Black Friday (Order #XXXXXXX), but it went on sale *** discount) and *** doesn't do price adjustment (which is also a hassle and unfortunate), so they advised me to return the leggings and place new order. Which I did and also purchased additional items. The first order arrived within days so I was expecting the same the second time around. In fact, their shipping confirmation email stated it should arrive within 1-3 business days. That was on 11/30. Multiple calls/emails and a week later and FedEx still doesn't show any tracking information, and Alo rep said I need to wait another 2 days to report a lost package claim through FedEx. And then have to wait another 7-10 business days for the response before they can do a replacement or a refund. I purchased this for my wedding anniversary gift and I don't even think it'll arrive by Christmas. I'm most disappointed in that Alo won't just issue a replacement right away when it's clear the package is lost and FedEx had some 'issue' with these packages (according to the customer service rep). It's absurd they are making customers wait out this process without an explanation or offering any type of courtesy gesture.

I requested to return a product multiple times, finally I did, they didn't refund me, then they "found" my return and said it was too late to refund. I received my order of green leggings on December 10th. I wore them approximately 2x and on Jan 6th, 2020 I decided i wanted to return the leggings as they were pilling and already ripping. After emailing multiple times (Jan 24th, Feb 24th, May 1st), I finally received an email back from Customer Service on May 1 (almost 4 months after my initial email). The agent provided me with a return shipping label and the agent stated "Please allow 2-4 business days once the item is received to process the refund.". On June 1, I realized that I had not gotten my refund, so I emailed again inquiring. I received the following response from an agent: "In regards to your latest package, we have not received this at our facility. Due to the time-frame, we will not be able to proceed with a return; our we can not accept shipments from last year. I sincerely apologize for this inconvenience. Once we receive the package, we will go ahead and ship this back to you, on us, to the address on file." HOWEVER, according to FedEx's tracking, the item was delivered on May 7th. I provided the agent with a screenshot of the delivery confirmation. The agent apparently "checked in" with the warehouse and confirmed receipt of the package and deemed it a "clerical error". Apparently, because it had been so long since the original order, they were unable to refund my original payment and issued a gift card. I didn't want a gift card, I wanted a refund.

Company has been unresponsive since Dec. 2019 in regards to my refund of $84.31. Tried multiple times to contact with one response and then nothing. Order #: *** 2 Items: Item# 1: *** MOTO LEG BK/BKG M Item# 2: *** MOTO LEG RCHN/RCHNG M This was my first purchase with this company - I bought two Alo Yoga leggings with this company on Thursday,11/28 at 7:44PM, which came out to a total of $84.31. Given that it was my first purchase with this company, I opted to pay through their *** pay option since I already had an account with *** I received my shipment order on Thursday, 12/05. When I realized the clothing didn't fit me well, I tried contacting Alo Yoga's customer support to return these items for a refund because I paid through *** I've tried calling their phone support hotline several times - with no answer, and sent a few emails to *** On Sunday, 01/19, I finally receive a response from a representative named "***" stating: "Thank you for contacting Alo Yoga! Sorry for the late reply, we've been backed up since the holiday's. If you'd like to still return your items, please reply with the item number and the description. Once refunded your payment will be returned the same way it was paid out." I asked how I can return the products and received a reply on Fri., 01/24 from *** stating: "Thank you for contacting Alo Yoga! I am sorry to hear that your items did not work out, but I can assist you in starting the return process. Please note, you will receive a return label from *** in a separate email. To return your order, please mark your return package with *** and send your package to: Alo Yoga Returns *** If you have further questions or concerns, please let me know and I would be happy to assist you. Have a great day!" I followed the directions exactly as instructed. And per my *** tracking information, it stated that the package was received in-house on Wed., 02/05 at 12:41PM, which was signed for by someone named "***". Since then, I've reached out to *** via the same email chain requesting an update on the refund. I emailed on 02/12, and then sent another email on 02/20 in regards to an update on my refund. I have not heard back which has been very upsetting especially since I returned the product as instructed, and have lost $84.31 for nothing in return as a result.