Once the fibre optic cable is installed in my building, i am not able to use the land line 90% of the time. The voIP light goes on and off and i am not able to make or receive calls most of the time. If a call is getting connected also, it becomes silent after few minutes.
I had made around 10+ complaints in the last one and a half months on the same issue, every time, they close the case without any resolution. They tried to do some R&D (changing cable, changing handset, socket etc) on the issue, but the technitions are not able to identify the problem. I had called up the call centre (101) a lot of times, every time they assure some action, but the problem remains as such even now.
To my surprise, when i asked the call centre agent to allow me to speak to her supervisor, she said, the supervisor is not available!! How can a call centre work without a supervisor? (I got this answer aroung 3pm (Dubai) on 27th September, i was talking to a an agent by the name Ms.Nazma). Also, they are not providing any escalation procedures, which makes us more uncomfortable, coz you dont have any other option. The latest complaint number is 4454625
After making these many complaints and numerous conversations with call centre agents, i lost faith and trying this as a last resort. Let GOD help me! If someone responds... firstname.lastname@example.org