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P.O.Box 3838
Abu Dhabi, UAE

Abu Dhabi
United States - N/A
Customer Care
00971 2 6283333 7 7
00971 2 6317000 2 1
Dial 101 (24 hrs) for callers within UAE.
For Non-Etisalat customers, dial 800 101 (24 hrs) within UAE.
Etisalat is a multinational, blue-chip organisation and the Middle East’s largest operator. Today the company is on the verge of being numbered a top ten operators in the world.
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Etisalat Complaints & Reviews

Etisalat / Technical fault on our office line in Etisalat system

Reviewer15313 on 2016-02-10
Please note one of our telephone line has an issue with Etisalat, wherein their technical department must resolve the matter. They say that number is deactivated due to bad debts and non payment. However as per our records there has no bad debts or non payment as each month bill has been...

Etisalat / Unfair billing practice

alaaddinaktan on 2016-01-26
Good Day Alaaddin Aktan +971 50 266 3338 Object: COMPLAINT ABOUT ETISALAT BILLING Dear ETISALAT Management, This letter is to complain about service, which I did my best and could not solve it till date, and it was seems that was impossible simple points to solve with Etisalat call...

Etisalat UAE / Cancellation of my postpaid mobile

Reviewer19844 on 2016-01-09
Dear Sir/Madam, I have picked up Etisalat service with 16 GB I Phone with billing contract for 12 month for rental 314 AED after complication of my contract on Dec I requested for the cancellation of my line my request no 453403884 on 31st Dec 2015. Same time its deactivated my line and a...

Etisalat UAE / Mobile network

Nurmanova on 2015-12-22
I am filling complaint for Etisalat service. I am new in Abu Dhabi, in October 21st I went to Etisalat office and asked to subscribe me for the smallest post-package 150 AED/month. In November I felt that something is wrong, because I saw I have too many minutes. I went to the same office...

Etisalat UAE / Billed for Unrequested Spam Services

Reviewer44051 on 2015-12-09
I have faced this problem with Du, and I'm facing the same with Etisalat. I received a spam message in May 2015 that I did not bother to read. Yesterday, I received a new one from the same sender stating that my "services" will be extended to a further date at the charge of AED 10/week!...

Etisalat / Scam

sukhi123 on 2015-11-25
Dear etisalat team, My name is sukhvinder, I am working in emax electronics Lamcy branch, I took I phone plus 64gb gray color from etisalat head office in april month at the time of etisalat promotion 180aed per month, but after one month I am gating Calles from 101 & etisalat customer...

Etisalat UAE / Inefficient customer care, unfair billing

Reviewer15655 on 2015-11-22
I shifted from one apartment to another one in June, I therefore asked for being reconnected to the right place. Everything was fine. After one month I received my bill 299AED on the PDF invoice, I went to the Mashreq portal and had another amount to pay… strange, but well ok I payed...

Etisalat UAE / e life Internet package

angelaboth on 2015-11-06
I received a call to get a free speed up for my Internet. Instead they gave me a new account which means now i have an e life products including Internet, TV and Phone). Etisalat told me this package is provided for the same price i paid for the "Internet only". I called Etisalat again...

Etisalat UAE / VoIP calling card

B R Shaji on 2015-10-11
I bought a VOIP calling card for AED 50 on 10.10.15. Upon scratching the card the first 5 digits disappeared. I called the customer care number on the card and was disappointed to learn that they had no responsibility for the card. They did not know the card issuing authority or the...

Etisalat UAE / Exctra bill for deactivated postpaid account

karthikbalu on 2015-10-06
Dear Sir/Madam, I'd like to bring to your attention that I'm having the worst experience with your company.Last year july 2014 i was bought i phone by 1 year contract.on Augest 2015 i was paid my all bills then they are make my account as prepaid sep 1st 2015 i recived a bill amt of...

Etisalat / Bad service

Reviewer50529 on 2015-10-05
Dear Respected sir, This is ashar hasan i had a bad experience of etisalat customer services . I placed a request for a new router on 24 august 2015 but Its not resolved yet soo many time i had spoke with customer care representative. Senior also but every time they told me that we are...

Etisalat UAE / Mobile and Elife

Said AP on 2015-09-29
Since I moved to UAE from USA last year, I only have nothing but problem with Etisalat service. Their home phone is not really land line, but a VOIP ! Iif the internet box doesn't work then the phone stops working. I have to reset it every other day by power cycling!!. I wouldn't know when...

Etisalat / Worst customer service

Reviewer26819 on 2015-09-07
I informed Etisalat in June that I was moving house and going to an area with no etisalat coverage. The guy told me to cancel the contract all I had to do was bring in the box and wires to the sales office and they would cancel the contract immediately. I visited the sales office on the 3rd...

Etisalat UAE / shifting of E life service

Reviewer73436 on 2015-09-05
My name is Jithin I am from Al Ain .I was using etisalat e-life television only plan for last 7months, now i shifted to a new villa and i approached etisalat main office for shifting my elife service to my new place.They asked me to clear the payments till date and i did the same, but now...

Etisalat UAE / ETISALAT severe problems service clients

Reviewer59595 on 2015-08-29
As a prestige customer, I have been paying Etisalat over 1, 000 US dollar per month, mainly as a result of intensive travels in Africa, making roaming calls. Since two weeks I have been blocked and nobody can help me unblock, nobody is calling me to help me and when I visit a customer care...

Etisalat UAE / Staff unawareness of procedure and system outage

Reviewer80784 on 2015-08-27
I am moving to a new apartment which already have an elife account installed. To avoid duplication, I want to cancel my current account I first call 101 to inquire about the cancellation process. The staff suggested me to go to Etisalat in person to cancel it. I may not be in Dubai at end...

Etisalat UAE / Inefficient communication and Service

raktrix on 2015-08-22
I had an Al Shamil internet connection. This Ramadan, they said there's an offer for free upgrade to e-life. A phone and free TV box. They said If I don't like it, I can cancel for a fee of 100 in the first year. There were a lot of channels playing when they installed. After...

Etisalat UAE / Fake Call

Reviewer75664 on 2015-08-16
I received s call from +971 50 931 6554 at 12:26 as a miss cal, and i had called back at 12:44, a person picks and tells me i am calling from Etislat Abu Dhabi, your number has won 200thousand Dhirams and i can collect my money from UAE Exchange. and then he gives me a number which...

Etisalat Elife / E Pehla Silver

Syed Muhammad Umair on 2015-08-03
It is totally un acceptable to impose new changes on existing customers. Currently I am using Etisalat Elife E Pehla Silver and paying monthly rental AED153. Etisalat sent a message we have added new channels so your monthly rental will increase up to AED175. We don’t want these new...

Etisalat / over billing

tahir latif on 2015-06-04
eLife triple play with due respect i would like to bring in your kind notice, I am the victim of eLife triple play using internet, landline and television eLife channels. i got package for 359 AED/month, last month when I went to pay my net dues at delma mall etisalat franchise I handed...

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