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Etisalat Customer Care Service


Sheikh Rashid Bin Saeed Al Maktoum Street
Abu Dhabi
United Arab Emirates - 3838

Customer Support Phone Numbers

+971 2 628 3333 9 7
+971 2 631 7000 0 1
Etisalat is a multinational, blue-chip organisation and the Middle East’s largest operator. Today the company is on the verge of being numbered a top ten operators in the world.
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Etisalat Complaints & Reviews

Etisalat / Loyalty program - Rewards

Nasri Tehini on 2016-05-03
I received an SMS advising me that I had about 217, 000 loyalty points. When I went online to try and redeem I failed to access my account. I called 101, the Etisalat help line on 31 March 2016, they confirmed I had the indicated loyalty points but that there was some issue with the account...

Etisalat / Hypo Line

HFM on 2016-04-21
We would like to highlight the issue regarding Etisalat hypo line that hasn’t been resolved until now. We shifted to our new office last March although it’s the same building just different floor along with it we shifted all our accounts (DEWA and Etisalat line to our new office) so we proce...

Etisalat / Device Add-On -Apple Laptop Macbook Pro

Sir I got a telecall from Sales Representative on 22nd. January, 2016 . On phone the sales representative told me that Etisalat is offering Devices . I was told that every month 10 companies name is selected. My company Coast Accounting and Auditing is one of the 10 companies.. I was told...

Etisalat / Etisalat rewards Program

Georges Maragel on 2016-04-13
Dear Sir, My complaint registered as : [T201604110D51S010Z6685949] is regarding the response of the customer service of your product: Etisalat Loyalty or Etisalat rewards at: rewards@etisalat.ae Check the below mail and their reply to my complain regarding the unstoppable SMS i am...

Etisalat / Etisalat free international minutes Fraud Deal

acha81 on 2016-04-12
I'm a Etisalat mobile user. Through its daily deal I received 20 flexi minutes (international + local) after recharging 25 AED. But when I was calling my home Sri Lanka instead of deducting the free minutes it deducted from the main account balance ! So I made a complaint to Etisalat and...

Etisalat UAE / Fraud complain not resolved

vivek1988 on 2016-02-19
I have made complaint regarding a fraud happened in my account in November 2015 which was resolved from etisalat end and I was told your complaint has been resolved and closed, you don't have to pay for the fraud happened. I got a confirmation message also regarding the same but from...

Etisalat / Technical fault on our office line in Etisalat system

Reviewer15313 on 2016-02-10
Please note one of our telephone line has an issue with Etisalat, wherein their technical department must resolve the matter. They say that number is deactivated due to bad debts and non payment. However as per our records there has no bad debts or non payment as each month bill has been...

Etisalat / Unfair billing practice

alaaddinaktan on 2016-01-26
Good Day Alaaddin Aktan +971 50 266 3338 Object: COMPLAINT ABOUT ETISALAT BILLING Dear ETISALAT Management, This letter is to complain about service, which I did my best and could not solve it till date, and it was seems that was impossible simple points to solve with Etisalat call...

Etisalat UAE / Cancellation of my postpaid mobile

Reviewer19844 on 2016-01-09
Dear Sir/Madam, I have picked up Etisalat service with 16 GB I Phone with billing contract for 12 month for rental 314 AED after complication of my contract on Dec I requested for the cancellation of my line my request no 453403884 on 31st Dec 2015. Same time its deactivated my line and a...

Etisalat UAE / Mobile network

Nurmanova on 2015-12-22
I am filling complaint for Etisalat service. I am new in Abu Dhabi, in October 21st I went to Etisalat office and asked to subscribe me for the smallest post-package 150 AED/month. In November I felt that something is wrong, because I saw I have too many minutes. I went to the same office...

Etisalat UAE / Billed for Unrequested Spam Services

Reviewer44051 on 2015-12-09
I have faced this problem with Du, and I'm facing the same with Etisalat. I received a spam message in May 2015 that I did not bother to read. Yesterday, I received a new one from the same sender stating that my "services" will be extended to a further date at the charge of AED 10/week!...

Etisalat / Scam

sukhi123 on 2015-11-25
Dear etisalat team, My name is sukhvinder, I am working in emax electronics Lamcy branch, I took I phone plus 64gb gray color from etisalat head office in april month at the time of etisalat promotion 180aed per month, but after one month I am gating Calles from 101 & etisalat customer...

Etisalat UAE / Inefficient customer care, unfair billing

Reviewer15655 on 2015-11-22
I shifted from one apartment to another one in June, I therefore asked for being reconnected to the right place. Everything was fine. After one month I received my bill 299AED on the PDF invoice, I went to the Mashreq portal and had another amount to pay… strange, but well ok I payed. The...

Etisalat UAE / e life Internet package

angelaboth on 2015-11-06
I received a call to get a free speed up for my Internet. Instead they gave me a new account which means now i have an e life products including Internet, TV and Phone). Etisalat told me this package is provided for the same price i paid for the "Internet only". I called Etisalat again...

Etisalat UAE / VoIP calling card

B R Shaji on 2015-10-11
I bought a VOIP calling card for AED 50 on 10.10.15. Upon scratching the card the first 5 digits disappeared. I called the customer care number on the card and was disappointed to learn that they had no responsibility for the card. They did not know the card issuing authority or the...

Etisalat UAE / Exctra bill for deactivated postpaid account

karthikbalu on 2015-10-06
Dear Sir/Madam, I'd like to bring to your attention that I'm having the worst experience with your company.Last year july 2014 i was bought i phone by 1 year contract.on Augest 2015 i was paid my all bills then they are make my account as prepaid sep 1st 2015 i recived a bill amt of...

Etisalat / Bad service

Reviewer50529 on 2015-10-05
Dear Respected sir, This is ashar hasan i had a bad experience of etisalat customer services . I placed a request for a new router on 24 august 2015 but Its not resolved yet soo many time i had spoke with customer care representative. Senior also but every time they told me that we are...

Etisalat UAE / Mobile and Elife

Said AP on 2015-09-29
Since I moved to UAE from USA last year, I only have nothing but problem with Etisalat service. Their home phone is not really land line, but a VOIP ! Iif the internet box doesn't work then the phone stops working. I have to reset it every other day by power cycling!!. I wouldn't know when...

Etisalat / Worst customer service

Reviewer26819 on 2015-09-07
I informed Etisalat in June that I was moving house and going to an area with no etisalat coverage. The guy told me to cancel the contract all I had to do was bring in the box and wires to the sales office and they would cancel the contract immediately. I visited the sales office on the 3rd...

Etisalat UAE / shifting of E life service

Reviewer73436 on 2015-09-05
My name is Jithin I am from Al Ain .I was using etisalat e-life television only plan for last 7months, now i shifted to a new villa and i approached etisalat main office for shifting my elife service to my new place.They asked me to clear the payments till date and i did the same, but now...

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