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P.O.Box 3838
Abu Dhabi, UAE

Abu Dhabi
United States - N/A
Customer Care
00971 2 6283333 1 2
00971 2 6317000 1 1
Dial 101 (24 hrs) for callers within UAE.
For Non-Etisalat customers, dial 800 101 (24 hrs) within UAE.
Etisalat is a multinational, blue-chip organisation and the Middle East’s largest operator. Today the company is on the verge of being numbered a top ten operators in the world.
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Etisalat Complaints & Reviews

Etisalat - Scam

Posted: 2015-11-25 by    sukhi123
Complaint Rating:  0 % with 0 votes
Dear etisalat team, My name is sukhvinder, I am working in emax electronics Lamcy branch, I took I phone plus 64gb gray color from etisalat head office in april month at the time of etisalat promotion 180aed per month, but after one month I am gating Calles from 101 & etisalat customer services...

Etisalat UAE - Inefficient customer care, unfair billing

Posted: 2015-11-22 by    Reviewer15655
Complaint Rating:  0 % with 0 votes
I shifted from one apartment to another one in June, I therefore asked for being reconnected to the right place. Everything was fine. After one month I received my bill 299AED on the PDF invoice, I went to the Mashreq portal and had another amount to pay… strange, but well ok I payed. The...

Etisalat UAE - e life Internet package

Posted: 2015-11-06 by    angelaboth
Complaint Rating:  0 % with 0 votes
I received a call to get a free speed up for my Internet. Instead they gave me a new account which means now i have an e life products including Internet, TV and Phone). Etisalat told me this package is provided for the same price i paid for the "Internet only". I called Etisalat again after...

Etisalat UAE - VoIP calling card

Posted: 2015-10-11 by    B R Shaji
Complaint Rating:  0 % with 0 votes
I bought a VOIP calling card for AED 50 on 10.10.15. Upon scratching the card the first 5 digits disappeared. I called the customer care number on the card and was disappointed to learn that they had no responsibility for the card. They did not know the card issuing authority or the service...

Etisalat UAE - Exctra bill for deactivated postpaid account

Posted: 2015-10-06 by    karthikbalu
Complaint Rating:  0 % with 0 votes
Dear Sir/Madam, I'd like to bring to your attention that I'm having the worst experience with your company.Last year july 2014 i was bought i phone by 1 year contract.on Augest 2015 i was paid my all bills then they are make my account as prepaid sep 1st 2015 i recived a bill amt of 47.28dhs....

Etisalat - Bad service

Posted: 2015-10-05 by    Reviewer50529
Complaint Rating:  0 % with 0 votes
Dear Respected sir, This is ashar hasan i had a bad experience of etisalat customer services . I placed a request for a new router on 24 august 2015 but Its not resolved yet soo many time i had spoke with customer care representative. Senior also but every time they told me that we are following...

Etisalat UAE - Mobile and Elife

Posted: 2015-09-29 by    Said AP
Complaint Rating:  0 % with 0 votes
Since I moved to UAE from USA last year, I only have nothing but problem with Etisalat service. Their home phone is not really land line, but a VOIP ! Iif the internet box doesn't work then the phone stops working. I have to reset it every other day by power cycling!!. I wouldn't know when the...

Etisalat - Worst customer service

Posted: 2015-09-07 by    Reviewer26819
Complaint Rating:  0 % with 0 votes
I informed Etisalat in June that I was moving house and going to an area with no etisalat coverage. The guy told me to cancel the contract all I had to do was bring in the box and wires to the sales office and they would cancel the contract immediately.
I visited the sales office on the...

Etisalat UAE - shifting of E life service

Posted: 2015-09-05 by    Reviewer73436
Complaint Rating:  0 % with 0 votes
My name is Jithin I am from Al Ain .I was using etisalat e-life television only plan for last 7months, now i shifted to a new villa and i approached etisalat main office for shifting my elife service to my new place.They asked me to clear the payments till date and i did the same, but now they...

Etisalat UAE - ETISALAT severe problems service clients

Posted: 2015-08-29 by    Reviewer59595
Complaint Rating:  0 % with 0 votes
As a prestige customer, I have been paying Etisalat over 1, 000 US dollar per month, mainly as a result of intensive travels in Africa, making roaming calls.
Since two weeks I have been blocked and nobody can help me unblock, nobody is calling me to help me and when I visit a customer...

Etisalat UAE - Staff unawareness of procedure and system outage

Posted: 2015-08-27 by    Reviewer80784
Complaint Rating:  0 % with 0 votes
I am moving to a new apartment which already have an elife account installed. To avoid duplication, I want to cancel my current account

I first call 101 to inquire about the cancellation process. The staff suggested me to go to Etisalat in person to cancel it. I may not be in...

Etisalat UAE - Inefficient communication and Service

Posted: 2015-08-22 by    raktrix
Complaint Rating:  0 % with 0 votes
I had an Al Shamil internet connection. This Ramadan, they said there's an offer for free upgrade to e-life. A phone and free TV box. They said If I don't like it, I can cancel for a fee of 100 in the first year. There were a lot of channels playing when they installed.

Etisalat UAE - Fake Call

Posted: 2015-08-16 by    Reviewer75664
Complaint Rating:  0 % with 0 votes
I received s call from +971 50 931 6554 at 12:26 as a miss cal, and i had called back at 12:44, a person picks and tells me i am calling from Etislat Abu Dhabi, your number has won 200thousand Dhirams and i can collect my money from UAE Exchange. and then he gives me a number which wasn't...

Etisalat Elife - E Pehla Silver

Posted: 2015-08-03 by    Syed Muhammad Umair
Complaint Rating:  100 % with 2 votes
It is totally un acceptable to impose new changes on existing customers.
Currently I am using Etisalat Elife E Pehla Silver and paying monthly rental AED153. Etisalat sent a message we have added new channels so your monthly rental will increase up to AED175. We don’t want these...

Etisalat - over billing

Posted: 2015-06-04 by    tahir latif
Complaint Rating:  100 % with 2 votes
eLife triple play

with due respect i would like to bring in your kind notice, I am the victim of eLife triple play using internet, landline and television eLife channels. i got package for 359 AED/month, last month when I went to pay my net dues at delma mall etisalat...

Etisalat - Wrong Commitment & Billing

Posted: 2015-03-26 by    Mathewps
Complaint Rating:  0 % with 0 votes
I took a new Post-paid connection from Etisalat changing from Du, specifically for Preferred Number Option. At the time of activation, which was done at Etisalat Deira City Center Office, had given for three add-on plans - which were 200 mins local + 1 gb Data + Preferred Number option. The...

Etisalat Elife - Upgration of plan

Posted: 2015-02-16 by    Sunny Deepak NArang
Complaint Rating:  100 % with 1 votes
Dear all,

Its really very irritating and disappointing seeing how Etisalat has gone down in their service levels.

My name: Sunny Deepak Narang.
Landline no: 04-2667773.

>> Case: I get a call sometime in Jan explaining me Benefits...

Etisalat - Customer Service

Posted: 2015-01-31 by    Rippedoff-101
Complaint Rating:  100 % with 1 votes
ETISALAT - How its works
1. You have a problem - usually because of poor service or they have taken huge amounts of your money for no service (which you will never get back)
2. You call the 101 Customer (no) Service
3. They raise a complaint as they can NEVER fix it

Etisalat - I Phone 6 64 GB Space Grey

Posted: 2015-01-28 by    sachin Rao
Complaint Rating:  0 % with 0 votes
i have ordered a I Phone 6 64 GB Space grey long back in EMI option but as per the below details the file is closed on 17 Jan 2015 from etisalat . When i ask with aramex courier service they are telling still the shipment has not yet recieved frm etisalat one of my colleague has received the...

Etisalat Elife Internet - Monthly bill after disconnect

Posted: 2015-01-15 by    Ali M
Complaint Rating:  0 % with 0 votes
My internet line was suspended due to unpaid bill from last month and I couldn't pay my dues for next two months for some reasons, but etisalat keep charging me monthly bill (300 dirham) even after disconnection which is not really fair. So how could they charge if service was suspended?...

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