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P.O.Box 3838
Abu Dhabi, UAE
Abu Dhabi
United States - N/A
Customer Care
Phone:00971 2 6283333
Fax:00971 2 6317000
Dial 101 (24 hrs) for callers within UAE.
For Non-Etisalat customers, dial 800 101 (24 hrs) within UAE.
Etisalat is a multinational, blue-chip organisation and the Middle East’s largest operator. Today the company is on the verge of being numbered a top ten operators in the world.
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Etisalat Complaints & Reviews

Etisalat - over billing

Posted: 2015-06-04 by    tahir latif
Complaint Rating:  100 % with 2 votes
eLife triple play

with due respect i would like to bring in your kind notice, I am the victim of eLife triple play using internet, landline and television eLife channels. i got package for 359 AED/month, last month when I went to pay my net dues at delma mall etisalat...

Etisalat - Wrong Commitment & Billing

Posted: 2015-03-26 by    Mathewps
Complaint Rating:  0 % with 0 votes
I took a new Post-paid connection from Etisalat changing from Du, specifically for Preferred Number Option. At the time of activation, which was done at Etisalat Deira City Center Office, had given for three add-on plans - which were 200 mins local + 1 gb Data + Preferred Number option. The...

Etisalat Elife - Upgration of plan

Posted: 2015-02-16 by    Sunny Deepak NArang
Complaint Rating:  100 % with 1 votes
Dear all,

Its really very irritating and disappointing seeing how Etisalat has gone down in their service levels.

My name: Sunny Deepak Narang.
Landline no: 04-2667773.

>> Case: I get a call sometime in Jan explaining me Benefits...

Etisalat - Customer Service

Posted: 2015-01-31 by    Rippedoff-101
Complaint Rating:  0 % with 0 votes
ETISALAT - How its works
1. You have a problem - usually because of poor service or they have taken huge amounts of your money for no service (which you will never get back)
2. You call the 101 Customer (no) Service
3. They raise a complaint as they can NEVER fix it

Etisalat - I Phone 6 64 GB Space Grey

Posted: 2015-01-28 by    sachin Rao
Complaint Rating:  0 % with 0 votes
i have ordered a I Phone 6 64 GB Space grey long back in EMI option but as per the below details the file is closed on 17 Jan 2015 from etisalat . When i ask with aramex courier service they are telling still the shipment has not yet recieved frm etisalat one of my colleague has received the...

Etisalat Elife Internet - Monthly bill after disconnect

Posted: 2015-01-15 by    Ali M
Complaint Rating:  0 % with 0 votes
My internet line was suspended due to unpaid bill from last month and I couldn't pay my dues for next two months for some reasons, but etisalat keep charging me monthly bill (300 dirham) even after disconnection which is not really fair. So how could they charge if service was suspended?...

Etisalat - multiple charging

Posted: 2014-11-27 by    Murali g
Complaint Rating:  0 % with 0 votes
I have a serious problem in etisalat billing after changing my plan for last 8 months.

1. I got a plan for 350 AED monthly with LG flex with 10 GB data free.
2. 300 mints Intl & local mins.
this I activated on march31st next 3 months the charged but not scheme activated...

Etisalat - Faulty Claims

Posted: 2014-11-16 by    Manu Goyal 1986
Complaint Rating:  0 % with 0 votes
Etisalat was giving an offer in Gitex (350 Flexi minutes & 1 GB data) for 100 AED (applicable for 6 months).
The original plan is for 200 AED.
I took this plan on 2nd October. My first bill got generated on 1st Nov (as per customer care) BUT i didn't received...

Etisalat Elife Internet - Etisalat Sales Fraud

Posted: 2014-11-01 by    otaha
Complaint Rating:  100 % with 2 votes
On Sat. 25 Oct. 14, 3:12PM, I received an offer on the phone from Etisalat Sales person (called Sana, 101) regarding upgrading my current plan (1 Mbs/AED 259) to 10 Mbs. The offer was 50% of current payment for 2 months, and 249 AED for 10 months, then AED 299 as regular payment for the new...

Etisalat - Wrong billing & no response on complaints

Posted: 2014-09-05 by    Srikanth Name
Complaint Rating:  0 % with 0 votes
I got a call from etisalat to change my prepaid connection to post paid. They offered me a package for monthly aed 300 / - & i agreed. In this offer i was supposed to get 400 minutes of free local calls, 100 minutes of free international calls, 1 preferred number unlimited calls, 50 minutes...

Etisalat Sharjah - My elife disconnected without my permission

Posted: 2014-09-04 by    Subish Sundararajan
Complaint Rating:  0 % with 0 votes
On Aug 05 2014 my elife is not working, I Called the customer care they told it is disconnected, I asked them, without my permission how can you disconnect my line, they told to ask Etisalat Sharjah mega mall office, from that day to till today there is no proper answer with Mr. Mohamed Taha...

Etisalat Misr - Customer service

Posted: 2014-08-20 by    Hassanov
Complaint Rating:  0 % with 0 votes
Dear Sir/Madame,
Am a client for Etisalat Egypt since ever. I really regret to be a client for them. I don’t know how you keep them working for you up till now. Please read my story and I will be say it in brief as much as possible;
I wanted to change my line from Myline...

Etisalat Nigeria - Very poor internet connections

Posted: 2014-08-18 by    Raphelibe
Complaint Rating:  0 % with 1 votes
There Internet connectivity does not work. They are quick to take your money when you load and offer you the corresponding data paid for. However you can hardly use the data before the expiring date. The reason being that their internet connections only shows connected but hardly works. It is...

Etisalat - Prepaid to Post paid bill and package not enabled due to technical issue,

Posted: 2014-08-14 by    Stali
Complaint Rating:  0 % with 0 votes
I have billing issue with ethisalt and not getting proper response from 101 as well as from business center.

I have changed from pre-paid to to post paid, at the time of changing I have requested for 1GB data plan and flex minutes so fixed charges was 50+50 = 100 AED.

Etisalat Postpaid - Wrong billing

Posted: 2014-08-08 by    Ranjit R
Complaint Rating:  100 % with 1 votes
Hi All
I have activated postpaid on 21 April, from a telesales call with AED250 per month (500 flexible minutes and 1Gb data). End of April I got a bill of AED 570. I raised a complaint after that billing. The May month billing AED1750. June month billing Was around 1300 . I have made...

Etisalat / Evision - Disconexion

Posted: 2014-07-25 by    jalal ahmed
Complaint Rating:  0 % with 0 votes
Further to many calls an fup with 101 staffs of etisalat regarding my evision account, there is no fup from their side and they can put you easily on hold for hrs without getting back to you with any reply..,
Call made on: 24-07-2014 time. 6.30pm and I was put on hold by staff called...

Etisalat Post Paid Connection - Zero Service response on contract renewal

Posted: 2014-07-24 by    Jay Tony
Complaint Rating:  0 % with 0 votes
I have a contract of handset with etisalat post paid connections, which got over, they proactively called me to renew the contract with optional handsets & offers, when we approached the Business centre, they have shown us multiple packages, post we chose one, they terminated my current contract...

Etisalat - Fake offers

Posted: 2014-07-16 by    clinto
Complaint Rating:  0 % with 0 votes
Good day My friends,
I would like to enlighten everyone about my experience . Today my wife gets a call regarding an offer from etisalat . This was an old story . We have been reading online, this scam about winning 200 thousand aed . The man speaks Hindi and the call was not at all...

Etisalat - Migration from pre-paid to post paid

Posted: 2014-07-13 by    Puneet K
Complaint Rating:  0 % with 0 votes
I went to Etisalat - Al Khaleej Center business center to migrate by pre-paid mobile number to post paid, I gave them the required documents. The Lady sitting there told me it will be done on 2 hours. After reaching home the phone services got disconnected. I've made 4 complaints to customer...

Etisalat Al Shamil - Reconnection

Posted: 2014-07-12 by    J-U-Ice
Complaint Rating:  0 % with 0 votes
I have paid to have my Internet connection reconnected on the 1st of July. I have waited for 12 days now and still not one person has contacted me. I have raised a complaint a week ago and have called their "helpline" everyday since, and all I get is the same response every time, "that...


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