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P.O.Box 3838
Abu Dhabi, UAE
Abu Dhabi
United States - N/A
Customer Care
00971 2 6283333
00971 2 6317000
Dial 101 (24 hrs) for callers within UAE.
For Non-Etisalat customers, dial 800 101 (24 hrs) within UAE.
Etisalat is a multinational, blue-chip organisation and the Middle East’s largest operator. Today the company is on the verge of being numbered a top ten operators in the world.
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Etisalat Complaints & Reviews

Etisalat UAE - Mobile and Elife

Posted: 2015-09-29 by    Said AP
Complaint Rating:  0 % with 0 votes
Since I moved to UAE from USA last year, I only have nothing but problem with Etisalat service. Their home phone is not really land line, but a VOIP ! Iif the internet box doesn't work then the phone stops working. I have to reset it every other day by power cycling!!. I wouldn't know when the...

Etisalat - Worst customer service

Posted: 2015-09-07 by    Reviewer26819
Complaint Rating:  0 % with 0 votes
I informed Etisalat in June that I was moving house and going to an area with no etisalat coverage. The guy told me to cancel the contract all I had to do was bring in the box and wires to the sales office and they would cancel the contract immediately.
I visited the sales office on the...

Etisalat UAE - shifting of E life service

Posted: 2015-09-05 by    Reviewer73436
Complaint Rating:  0 % with 0 votes
My name is Jithin I am from Al Ain .I was using etisalat e-life television only plan for last 7months, now i shifted to a new villa and i approached etisalat main office for shifting my elife service to my new place.They asked me to clear the payments till date and i did the same, but now they...

Etisalat UAE - ETISALAT severe problems service clients

Posted: 2015-08-29 by    Reviewer59595
Complaint Rating:  0 % with 0 votes
As a prestige customer, I have been paying Etisalat over 1, 000 US dollar per month, mainly as a result of intensive travels in Africa, making roaming calls.
Since two weeks I have been blocked and nobody can help me unblock, nobody is calling me to help me and when I visit a customer...

Etisalat UAE - Staff unawareness of procedure and system outage

Posted: 2015-08-27 by    Reviewer80784
Complaint Rating:  0 % with 0 votes
I am moving to a new apartment which already have an elife account installed. To avoid duplication, I want to cancel my current account

I first call 101 to inquire about the cancellation process. The staff suggested me to go to Etisalat in person to cancel it. I may not be in...

Etisalat UAE - Inefficient communication and Service

Posted: 2015-08-22 by    raktrix
Complaint Rating:  0 % with 0 votes
I had an Al Shamil internet connection. This Ramadan, they said there's an offer for free upgrade to e-life. A phone and free TV box. They said If I don't like it, I can cancel for a fee of 100 in the first year. There were a lot of channels playing when they installed.

Etisalat UAE - Fake Call

Posted: 2015-08-16 by    Reviewer75664
Complaint Rating:  0 % with 0 votes
I received s call from +971 50 931 6554 at 12:26 as a miss cal, and i had called back at 12:44, a person picks and tells me i am calling from Etislat Abu Dhabi, your number has won 200thousand Dhirams and i can collect my money from UAE Exchange. and then he gives me a number which wasn't...

Etisalat Elife - E Pehla Silver

Posted: 2015-08-03 by    Syed Muhammad Umair
Complaint Rating:  100 % with 1 votes
It is totally un acceptable to impose new changes on existing customers.
Currently I am using Etisalat Elife E Pehla Silver and paying monthly rental AED153. Etisalat sent a message we have added new channels so your monthly rental will increase up to AED175. We don’t want these...

Etisalat - over billing

Posted: 2015-06-04 by    tahir latif
Complaint Rating:  100 % with 2 votes
eLife triple play

with due respect i would like to bring in your kind notice, I am the victim of eLife triple play using internet, landline and television eLife channels. i got package for 359 AED/month, last month when I went to pay my net dues at delma mall etisalat...

Etisalat - Wrong Commitment & Billing

Posted: 2015-03-26 by    Mathewps
Complaint Rating:  0 % with 0 votes
I took a new Post-paid connection from Etisalat changing from Du, specifically for Preferred Number Option. At the time of activation, which was done at Etisalat Deira City Center Office, had given for three add-on plans - which were 200 mins local + 1 gb Data + Preferred Number option. The...

Etisalat Elife - Upgration of plan

Posted: 2015-02-16 by    Sunny Deepak NArang
Complaint Rating:  100 % with 1 votes
Dear all,

Its really very irritating and disappointing seeing how Etisalat has gone down in their service levels.

My name: Sunny Deepak Narang.
Landline no: 04-2667773.

>> Case: I get a call sometime in Jan explaining me Benefits...

Etisalat - Customer Service

Posted: 2015-01-31 by    Rippedoff-101
Complaint Rating:  0 % with 0 votes
ETISALAT - How its works
1. You have a problem - usually because of poor service or they have taken huge amounts of your money for no service (which you will never get back)
2. You call the 101 Customer (no) Service
3. They raise a complaint as they can NEVER fix it

Etisalat - I Phone 6 64 GB Space Grey

Posted: 2015-01-28 by    sachin Rao
Complaint Rating:  0 % with 0 votes
i have ordered a I Phone 6 64 GB Space grey long back in EMI option but as per the below details the file is closed on 17 Jan 2015 from etisalat . When i ask with aramex courier service they are telling still the shipment has not yet recieved frm etisalat one of my colleague has received the...

Etisalat Elife Internet - Monthly bill after disconnect

Posted: 2015-01-15 by    Ali M
Complaint Rating:  0 % with 0 votes
My internet line was suspended due to unpaid bill from last month and I couldn't pay my dues for next two months for some reasons, but etisalat keep charging me monthly bill (300 dirham) even after disconnection which is not really fair. So how could they charge if service was suspended?...

Etisalat - multiple charging

Posted: 2014-11-27 by    Murali g
Complaint Rating:  0 % with 0 votes
I have a serious problem in etisalat billing after changing my plan for last 8 months.

1. I got a plan for 350 AED monthly with LG flex with 10 GB data free.
2. 300 mints Intl & local mins.
this I activated on march31st next 3 months the charged but not scheme activated...

Etisalat - Faulty Claims

Posted: 2014-11-16 by    Manu Goyal 1986
Complaint Rating:  0 % with 0 votes
Etisalat was giving an offer in Gitex (350 Flexi minutes & 1 GB data) for 100 AED (applicable for 6 months).
The original plan is for 200 AED.
I took this plan on 2nd October. My first bill got generated on 1st Nov (as per customer care) BUT i didn't received...

Etisalat Elife Internet - Etisalat Sales Fraud

Posted: 2014-11-01 by    otaha
Complaint Rating:  100 % with 2 votes
On Sat. 25 Oct. 14, 3:12PM, I received an offer on the phone from Etisalat Sales person (called Sana, 101) regarding upgrading my current plan (1 Mbs/AED 259) to 10 Mbs. The offer was 50% of current payment for 2 months, and 249 AED for 10 months, then AED 299 as regular payment for the new...

Etisalat - Wrong billing & no response on complaints

Posted: 2014-09-05 by    Srikanth Name
Complaint Rating:  0 % with 0 votes
I got a call from etisalat to change my prepaid connection to post paid. They offered me a package for monthly aed 300 / - & i agreed. In this offer i was supposed to get 400 minutes of free local calls, 100 minutes of free international calls, 1 preferred number unlimited calls, 50 minutes...

Etisalat Sharjah - My elife disconnected without my permission

Posted: 2014-09-04 by    Subish Sundararajan
Complaint Rating:  0 % with 0 votes
On Aug 05 2014 my elife is not working, I Called the customer care they told it is disconnected, I asked them, without my permission how can you disconnect my line, they told to ask Etisalat Sharjah mega mall office, from that day to till today there is no proper answer with Mr. Mohamed Taha...

Etisalat Misr - Customer service

Posted: 2014-08-20 by    Hassanov
Complaint Rating:  0 % with 0 votes
Dear Sir/Madame,
Am a client for Etisalat Egypt since ever. I really regret to be a client for them. I don’t know how you keep them working for you up till now. Please read my story and I will be say it in brief as much as possible;
I wanted to change my line from Myline...

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