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Etisalat Customer Care Service


Sheikh Rashid Bin Saeed Al Maktoum Street
Abu Dhabi
United Arab Emirates - 3838

Customer Support Phone Numbers

+971 2 628 3333 29 19
+971 2 631 7000 4 3
Etisalat is a multinational, blue-chip organisation and the Middle East’s largest operator. Today the company is on the verge of being numbered a top ten operators in the world.
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Etisalat Complaints & Reviews

Etisalat Egypt / Refusing my number transformation into vodafone

dears good day to you i applied through vodafone egypt to transform my mobile number 00201110354040 from etisalat to vodafone next day i got message from vodafone on that number reporting that etisalat egypt refused the request because the name of sbscriber is wrong or missing i...

Etisalat / Billing dispute issue

HafizRashid on Sep 20, 2016
Respected Concern, I used to be an Etisalat Service user then in June I decided to change my service provider and applied for potability with DU which was accepted (after paying Etisalat dues and Etisalat cleared my number to change network) then later Etisalat sent message to me and to...

Etisalat / Bill

Darwich365 on Aug 6, 2016
I have made a payment to my DEWA account through ETISALAT paying machine in SHEIKH ZAYED ROAD, and the money were stuck and the machine went ruined, ETISALAT ENGINEER took the money and told me the procedure is to collect them from Etisalat main branch or they will automatically post them...

Etisalat / Internet and email account in etisalat business quick start

clear ice on Jul 6, 2016
we have given an application for the reset of the our username on 29th of june 2016. the customer service person promised us it will happen in 2 to 4 hours. but it didnt happen even after 24 hours. later on we have made several complaints with the below numbers 17063016 17067939 17083136 ...

Etisalat / Caller tune imposed

Nadia Abdul Malek Younis on Jun 29, 2016
I don't know how I got a certain caller tune on my phone no from Etisalat, which I couldn't change, strangely after one year I got a message mentioning that the caller tune will be renewed for another year which means that I will pay another year for a caller tune that I...

Etisalat / Internet billing

Malek Nagy on Jun 19, 2016
Hello I subscribed for 20 GB internet package with Etisalat Egypt using THEIR DEVICE (wifi modem). it has a screen that shows the usage. when it was 13.8, internet started to be really slow, I contacted customer care, they informed me that package was finished, when my usage was only 13.8...

Etisalat / Miscommunication about my contract and bill

Maher6750 on Jun 13, 2016
I wanted to port out my number from Etisalat to Du when my contract ends since I was not satisfied with Etisalat. I called Call center several times to verify when my contract ends and they all said March 17th, 2016. I did so because I know I might get conflicting messages and they told me...

Etisalat / Loyalty program - Rewards

Nasri Tehini on May 3, 2016
I received an SMS advising me that I had about 217, 000 loyalty points. When I went online to try and redeem I failed to access my account. I called 101, the Etisalat help line on 31 March 2016, they confirmed I had the indicated loyalty points but that there was some issue with the account...

Etisalat / Hypo Line

HFM on Apr 21, 2016
We would like to highlight the issue regarding Etisalat hypo line that hasn’t been resolved until now. We shifted to our new office last March although it’s the same building just different floor along with it we shifted all our accounts (DEWA and Etisalat line to our new office) so we proce...

Etisalat / Device Add-On -Apple Laptop Macbook Pro

Sir I got a telecall from Sales Representative on 22nd. January, 2016 . On phone the sales representative told me that Etisalat is offering Devices . I was told that every month 10 companies name is selected. My company Coast Accounting and Auditing is one of the 10 companies.. I was told...

Etisalat / Etisalat rewards Program

Georges Maragel on Apr 13, 2016
Dear Sir, My complaint registered as : [T201604110D51S010Z6685949] is regarding the response of the customer service of your product: Etisalat Loyalty or Etisalat rewards at: rewards@etisalat.ae Check the below mail and their reply to my complain regarding the unstoppable SMS i am...

Etisalat / Etisalat free international minutes Fraud Deal

acha81 on Apr 12, 2016
I'm a Etisalat mobile user. Through its daily deal I received 20 flexi minutes (international + local) after recharging 25 AED. But when I was calling my home Sri Lanka instead of deducting the free minutes it deducted from the main account balance ! So I made a complaint to Etisalat and...

Etisalat UAE / Fraud complaint not resolved

vivek1988 on Feb 19, 2016
I have made complaint regarding a fraud happened in my account in November 2015 which was resolved from etisalat end and I was told your complaint has been resolved and closed, you don't have to pay for the fraud happened. I got a confirmation message also regarding the same but from...

Etisalat / Technical fault on our office line in Etisalat system

Reviewer15313 on Feb 10, 2016
Please note one of our telephone line has an issue with Etisalat, wherein their technical department must resolve the matter. They say that number is deactivated due to bad debts and non payment. However as per our records there has no bad debts or non payment as each month bill has been...

Etisalat / Unfair billing practice

alaaddinaktan on Jan 26, 2016
Good day Alaaddin aktan +971 50 266 3338 Object: complaint about etisalat billing Dear etisalat management, This letter is to complain about service, which i did my best and could not solve it till date, and it was seems that was impossible simple points to solve with etisalat call...

Etisalat UAE / Cancellation of my postpaid mobile

Reviewer19844 on Jan 9, 2016
Dear Sir/Madam, I have picked up Etisalat service with 16 GB I Phone with billing contract for 12 month for rental 314 AED after complication of my contract on Dec I requested for the cancellation of my line my request no 453403884 on 31st Dec 2015. Same time its deactivated my line and a...

Etisalat UAE / Mobile network

Nurmanova on Dec 22, 2015
I am filling complaint for Etisalat service. I am new in Abu Dhabi, in October 21st I went to Etisalat office and asked to subscribe me for the smallest post-package 150 AED/month. In November I felt that something is wrong, because I saw I have too many minutes. I went to the same office...

Etisalat UAE / Billed for Unrequested Spam Services

Reviewer44051 on Dec 9, 2015
I have faced this problem with Du, and I'm facing the same with Etisalat. I received a spam message in May 2015 that I did not bother to read. Yesterday, I received a new one from the same sender stating that my "services" will be extended to a further date at the charge of AED 10/week!...

Etisalat / Scam

sukhi123 on Nov 25, 2015
Dear etisalat team, My name is sukhvinder, I am working in emax electronics Lamcy branch, I took I phone plus 64gb gray color from etisalat head office in april month at the time of etisalat promotion 180aed per month, but after one month I am gating Calles from 101 & etisalat customer...

Etisalat UAE / Inefficient customer care, unfair billing

Reviewer15655 on Nov 22, 2015
I shifted from one apartment to another one in June, I therefore asked for being reconnected to the right place. Everything was fine. After one month I received my bill 299AED on the PDF invoice, I went to the Mashreq portal and had another amount to pay… strange, but well ok I payed. The...

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