Etisalat
reviews and complaints

Dear Sir,

Our registered company (Deira Corner Calligraphy) account number is [protected]. We have been using this Number for the last 9 years. Now the number is the same but the name now shown as 'Dilshad Trading Company'. This is one of the company of our sponser Mr. Khanim Abbas Kaidi Thoufiq. There is no direct relationship between these two companies. Please do the needful to change the name 'Dilshad Trading Company ' from account number [protected] to 'Deira Corner Calligarphy'.

We have paid the bill of April and now it has been carried over with the bill of May month

I received a call from Etisalat on 3 June a 5pm indicating that I have some AED 300 outstanding and that I need to pay within the next 3 days to avoid disconnection. The Etisalat agent said that the call was a reminder call. The Etisalat agent asked if I agreed to pay within 3 days and said that she would update the system accordingly to avoid disconnection. As I ALWAYS pay my bills on time I was puzzled about the claim that there were anything outstanding. I pressed the Etisalat agent to explain and she kept asking if I agree to pay within 3 days to avoid disconnection. I told her that the usual deadline is 15 of each month and that there is no reason for me to pay within 3 days when we are still 12 days away from the 15th. Seeing that I was not going to agree she rephrased and back-tracked. I do not know if this is an isolate event in which case Etisalat must investigate and put a stop to it as it brings Etisalat's in disrepute or whether it is an Etisalat policy to mislead people into paying their bills sooner than when they are due. Either way hugely disappointing, dishonest and to watch out for!

I normally pay previous month's bill before 15th (due date) and bring the balance below AED100 all the time, to maintain my etisalat connection. However, due to some issues last month, I was late in paying my April 2022 bill of AED 296.77.

Fortunately, I was able to pay AED 317.00 today, which is more than the actual April bill. Yet my e-life is still disconnected; this may be due to the May bill (AED192) which came yesterday into my account. And this bill, as per your protocols is due by 15th June 2022.

My remaining balance as of today is AED 181.54 and Customer Service in City Center Ajman says it has to be cleared to get the connection back. Why am I being pushed to clear this amount now when the actual due date is 15th June?

Dear team, please, send the bills for payment # [protected] and [protected]. We changed the name of the Company from GasEx to Nexta FZE and stop receiving the bills after that. Kindly Check you system and provide the bills. We cannot proceed any payment without. Thank you

in february 2022 i received a call regarding due payment of 2 etisalat elife internet account , But i never requested for any internet connection and i never give my emirates id and fingerprint to anybody. i visited to Etisalat Business center and wrote a complain , after 1 days customer care agent (101)called me and they told me you have to give this money. they never inquiry who is actual user of this internet and which building are using. they told me i have to give because there is used my document. this is big amount of money, why i have to pay, what is my fault?

from Customer care i arranged the Building name and flat number where is using this internet

now i need help from Etisalat field team to find this scammer

This morning 17 May 202 recharged 25 AED with 10% extra talk time

Thereafter I called two numbers with 53 seconds and 1 minute 36 seconds

Now my balance shows 20.86 AED that means I have used AED 6.64 for 2 minutes 29 seconds

Why you charged this much amount?

Please explain

Suresh Sreedharan

[protected]

Today (08.04.2022) i'm trying to activate make your own deals for local calling. I entered 500 mins 88aed i trying activate. But not working showing like.

(Add-on request failed

Unfortunately your Make your own offer add-on subscription request has failed.)

I facing this issue last days from etisalat.

account number [protected] got downgraded, 500mbps was my package then now i am having 250mbps. please i need assistance as soon as possible. thank you

I ordered food trough smiles money got deducted from my account never received my delivery or my money back and poor customer service.

Hi,

this is shams from kalibo meat trading llc you corporate customer. I am trying from last one week to contact you but i am really shoked that no helpline is working not representative is available and very difficult to reach you. My account number [protected] is not working from last one week. I dont know whats the issue. Can you please assist me in this regards because my all custoers are calling on same number due to this issue my bussiness activities are worsly affected. Please do something on urgent basis. Thanks

I have subscribed for TV service but now when I turn on my TV I get the message: "No signal. Check the external input or select another input using the INPUT button." But there is no explanation as to where the "Input button" is located. I tried to call customer service but get s useless robot answering. The I get a call from 101 saying my problem has been resolved and to confirm that the problem is resolved by clicking on "1" or on "2" if not resolved. When I click on "2" the system refuses to recognize it and keeps on asking me to put in my response. I keep on clicking "2", "2","2" so finally the system says: sorry we have not response from you" and cut me off! What a hopeless and useless system you have!

Hi,

I would like to complain etisalat for constant internet disruption in my home. We cannot watch movies over laptop, we cannot download anything, always buffering...

Now all is online but after paying monthly 300aed for etisalat service, we cannot enjoy internet. (only 3 devices is conected on it). No insta vedios, no facebook vedios, no watsapp downloads, no online movies...

I informed etisalat about this issue, but they are saying everything is showing ok in their system and if someone will come to check they will take 150aed for that, I mean what is this? We are taking your service and your service is not upto the limit and instead of resolving it etisalat asking money to check it.

On the other hand someone calling from 101 number and asking to ugrade plan, what it mean.

This is not correct way to deal with customers.

Hi

i have purchased wasel prepaid sim online but i did not receive delivery sofar

purchased sim # [protected]

name: muhammed asraf puthalakath

purchase ref. No. [protected]

date 04-april-2022

i have purchased card for aed 50 & paid online

please help

contact number [protected]

please kindly assist in resolving my inability to access the internet that i have been experiencing for 24hrs now as i am also unable to contact your customer care representative agents as issue still persist. This constraint has caused me a lot already

hi , im having problems with internet connectivity and having problems with emails and geeting constant pop ups from pop.emirates.net.ae to enter the network password . so it would be really helpful if you can send someone to come and have a look .

Hi

I have complaint about the account number of [protected] which use to belonge to shop 21 village mall, jumeirah

I like to inform that the account has not been in use since 30th of October 2021 because my business was closed down at the same time, I have been in Etisalat Business center many time and spoken to Mr ashraf to close the account so I don't not get the monthly charges for the service that I have not been used since last year but there was no success. Please close this account so I can pay the amounts that I have used till 30th of October not beyond that, I appreciate your attention

Please help to close the matter

Dear Team

My account number is [protected] for Internet which the speed is very slow.

Sigle Line No [protected] - No Service

I was not able to renew due to low balance.now i cannot make calls even I have balance already.

HELLO

i will soon move from my home , so i called etisalat many times no one replay , then i went to etisalat store MIRDIF CITY CENTER , then i told them that i was sending many request for moving home no one replay , the guy their told me yes , then he told me the area you rae moving to is for DU , if we will move this contract for you you will be paying the same amount but for 12 mps , this is not fair at all and if i will stop it i need to pay 1670 aed