Complaint Rating:

Company information:
Best Buy
New Jersey
United States
Bestbuy.com

Should you choose to purchase any product from Best Buy, please be aware that this company DOES NOT honor their extended warranties. Do not waste any of your money on them!
In March 2006, I purchased a RCA 50 inch DLP TV from Best Buy, along with their extended warranty. I was told it covered lifetime lamp changes. Now, I am being told after Best Buy has changed the lamp 3 times, and never charged me, that the warranty only covered one lamp change. Just one? Funny that now as the warranty comes close to being over, it only covers one. Lemon coverage, you say? Best Buy laughs in the face of Lemon Coverage! This TV was sent out for repairs just two months after purchasing it! I was told at the time that I could not return it for another model or store credit, but since I took the extended warranty, that "although I might be slightly inconvenienced", at least it was covered for three years.
Today I was told by the a rep claiming to be the "highest up person" that I could speak to regarding this so called extended warranty that I could not have our conversation recorded for quality assurance, and that Best Buy does "NOT CONSIDER" customer requests to be relevant. Her words, not mine. I was told that I could write a letter to a post office box. This is not aceptable to me nor should it be to anyone else considering paying $2000.00 + for a DLP TV from Best Buy.
Lamps, unfortunately are an intergral part of DLP televisions, so buyer beware, you can purchase your TV today, have to send it out less than two months later, as I did, have best buy come in to your home to replace your lamps 3 more times after, as I did, need a fourth replacement, as I do, and find out that the warranty no longer covers lamp replacements, as I am finding out today...