Complaint Rating:

I will never step foot into a Best Buy again, and I would caution anyone to do the same. They state their refund policy, which includes a 15% re-stocking charge, on the back of the receipt, and at the return counter! So, obviously we are not going to go to the return counter to purchase items and see this policy, and how many of us read the backs of our receipts? Their sales people do not tell you about the return policy, so the public virtually has no warning of this. I returned 2 cameras two days after purchase, and had my receipt. The first box was UNOPENED, but when I returned it, the sales clerk opened it to make sure everything was inside. Then the manager said he was going to charge me a "restocking fee" because the box was opened! In disbelief, I told him that I had never opened the box, the salesclerk did. He refused to believe me, basically calling me a liar. I was livid. I had opened the second camera but found that it did not function at all the way the salesman had told me it would, so I decided to return it. I was told that this item would also be subject to a 15% restocking charge because it was opened. I told them that I had not been made aware of this ridiculous policy and that is when they pointed to the sign behind the customer care counter and the back of the receipt. I tried to explain to them that not only did I have no advance warning about this policy, but secondly the salesman had fraudulently claimed that the camera had a certain feature that it did not. The manager could care less and just stared at me. At the same time, two other customers were having the same problem with returns. Anyway, I called customer service right from the store and told them the problem. They did not charge me the overstock fee on the unopened box, but did on the opened camera. So, now I will stop payment on my CC and deal with it that way. I am not going to just be ripped off for $45.00. I am also going to write the executive office. I will be happy to see this store go out of business, there is no way they can have a return policy and not make it clearly visible to the consumers. They have no concept of customer service. I'm going to Circuit City!