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My payments to cell c
I have made a payment which I was told in store by cell of the pro rata amount I did an EFT payment of R750 I have than email a statement including the pro rata amount which was incorrect I found into customer care to be told I need to go in store I went in store to find out why wasmt the payment allocated they said they have escalated and I should email cell c as well. I have done that to no further joy I than called again to an agent that assisted me and told me to email the proof of payment. And I will be contacted with in 24 hours which was not the case it's now been a month over and I called in again to see what has happened and I get the call hung up on my ear by one of their staff as they do not want to deal with the case I am extremely disappointed in this atrocious level of service
Claimed loss: R750
Desired outcome: A refund or it being allocated to my account
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This complaint has been resolved automatically due to user's inactivity.
Contract end
My contract was ending in October 2024, I contacted CellC notifying them that i terminating my contract account but i want to keep my number as a prepaid. On the 1st of November the usual contract package was send and i called asking about the package the consulted assured me that i wont be paying any amount my cancellation will be effective on the 10th of November. Month end i received a statement saying i owe Cell C R298, I then enquire because my contract was up to date when I terminated.
Now i have received email saying that my account was hand over to Collection department.
Desired outcome: To remove the amount R298
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This complaint has been resolved automatically due to user's inactivity.
Fraudulent contract in my name since 2021
Fraudulent contract taken out in my name Johan de Beer early 2021
Reported to bank (FNB) and the stopped the debit order
Reported /send mails to [protected]@cellc.co.za , numerous times with affidavit and required documents as required when logging it with Cell C telephonically on 2/3/2021 10:43 , reference [protected] (person Simo Ndlela)
NO RESPONSES from Cell C (within 48 promised) at all after numerous mails send.
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This complaint has been resolved automatically due to user's inactivity.
Upgrade
Trying to upgrade my Teo cellphones and I'm being asked if I'm on debt review which I am not then I find out cell c listed me on experien for an account I sorted in 2020 and they needed to remove it but my score has not been adjusted as yet and I'm due for upgrading this is the last month . All I'm asking is to upgrade to what I'm paying now that'd all. I pay R1300 a month and sadly I'm looking at canceling cos I can't upgrade
Desired outcome: Upgrade to phones
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This complaint has been resolved automatically due to user's inactivity.
Cell c upgrade
Good day
I have a complaint, i am now 6 years with cell c, so i have 3 contracts with cell c
Every 2 years i want to upgrade their is always a problem from their side, then my score is to low or something, every time i must do a upgrade something is the problem my upgrade date was for august. The 2 upgrades of my phones are through but the 3 th one they ignore me, i sent several emails no response, from their side, i also called in they will give the message, nothing is happening
I am really angry because of the poor service
They can call you every day if you owe them money but when they must do their job, no assistance
Hannelie van Vuuren
Desired outcome: I am a long customer and want better treatment
This complaint has been resolved automatically due to user's inactivity.
Router account - ref number [protected]
I took out a month to month router account with cell C. When Netflix became popular, I got myself uncapped data from Multichoice and also needed it for assistance with daughter's homework. When I went to Cell C, The Pavillion to cancel the month to month, I was told it had turned into a contract. They could not say when it started, why I never got a new...
Read full review of Cell CCell C number [protected]
Query about outstanding service fee for account cell no. [protected] I have sent an email to customer service about this but have not received any feedback from them except an automated response that this query will be attended to between 2 to 5 working days. In April 2021 I requested telephonically that my cell phone account be changed to prepaid as my...
Read full review of Cell CFiber cancellation without fore-warning
I received an email stating that my line would be suspended, I responded to this and was advised that I should forward my POP for Oct & Nov which I did. Following that I received an email that my facility has been cancelled.
When I follow up on Sunday morning as my fiber is now inacctive, I was advised that no payment was received since June, yet every month I send POP and request confirmation of payment allocation.
The CellC fiber "collections/accounts/legal" team have never commicated any outstanding balance, my invoices come money without any carried over amount.
They state I should pay the cancellation fee 1st and then apply for a new fiber line yet I was wrongfully disconnected and [protected]@cfibre.co.za team is of no help whatsoever.
Sandy.
Desired outcome: Reinstatement
This complaint has been resolved automatically due to user's inactivity.
Have to pay for product I do not have
I took a contract last year for a laptop. It was faulty and I send it back. As of yet have not received the laptop and was billed for it. I believe it is unfair. Could someone please contact me regarding this. Its been a year already. Have spoken Alvinia at the Cell C shop at Garden Route Mall, George. My cell nr is [protected] my name is Darryl Rondganger
Desired outcome: For laptop to be send to me and some of the money be written off
This complaint has been resolved automatically due to user's inactivity.
Unethical service of cell c
07 November 2023 Ref/ [protected] Sadha Shemondro Felix [protected] Cancellation letter of debit order from my Absa Bank account: To whom it may concern My name is Sadha Shemondro Felix. I have opened a contract with CellC for a contract phone. I have informed the Port Elizabeth Cleary Park CellC branch that my salary get paid into my account on the...
Read full review of Cell CInvoice Number: B382273309 Account Number: [protected] Invoice Date: 01/11/2023 MR Michael Phillip Mcclarty
To whom it may concern,
I have cancelled my contract completely with Cell C,
I Mr Michael Phillip Mcclarty, have just recveived this Invoice Number: B382273309
Account Number: [protected]
Invoice Date: 01/11/2023
I cancelled my contract with Cell C on the 30 August 2023, as my period for the contract was coming to an end.
On the 26 March 2022 I moved to the UK permanently and asked Cell C to stop the DATA contract [protected], as the sim is no longer in use, I was informed that this cannot be done till the end of the contract, this was cancelled in August as well.
Why am I still being billed for any of this, Cell C must reimburse me for the DATA that was never used.
Thanking you in anticipation
Michael P McClarty
Email: [protected]@gmail.com
Cell:+[protected].
Desired outcome: That Cell C stops taking money from clients that have no more dealings with them, as they are no longer in the country. and to refund the Data monies that have been collected since 26 March 2022
This complaint has been resolved automatically due to user's inactivity.
Payment allocation
Good day
I've been a cell c customer for many years. I missed 2 payments and got handed over. I paid up the account within a month. Send numerous emails with proof of payment. Called and the agent said that the allocation department did'nt allocate my payment I should resend which I did. I called again and was told that I should move my money from my bank account as the account was still not updated and a big debit order was set to go off. This morning I received an email that my entire contract has been canceled and I must pay r38000.00 and still no payments updated on their system. My id number [protected].
They don't respond to any of my emails.
My issue is still not resolved. I have sent all my proof that the payment was made to NIMBLE that Cell C handed me over to. I also emailed the correspondence from NIMBLE that the account was paid up and handed back to Cell C.
Cell C refuses to allocated my payment. R5000 is no joke just to throw away.
I'm extremely frustrated with the service with Cell C!
This complaint has been resolved automatically due to user's inactivity.
Adjusting of payment
On Tuesday 31 October 2030 I received an sms informing me that Cell C will be adjusting my premium. If I sign a Contract it binds me to pay particular amount on particular day if I fail I am panelized. Cell C mut not unilaterally increase their payments before I agree. Last time they didi it they blame it on Covid now they are doing it again. Already I am paying more than this gadget is worth. so they must stop this increment because that is the breach of contract. Otherwise we can cancel this account because it is not operated fairly.
Desired outcome: To stop increasing my premium
This complaint has been resolved automatically due to user's inactivity.
Customer service refuses to close my account - to be honest, I can't remember the last time they helped me with anything
They keep escalading my case to 'legal' and dismissing me for days, just for me to redo the process with another annoyed call centre agent. They're now doing this thing where they keep transfering me to differnt departments and just putting me on hold - i've literally been on hold for this particular department transfer for 45 minutes, i've bene on the phone for over an hour
This complaint has been resolved automatically due to user's inactivity.
All I am asking for is the paid-up letter and them to update my itc
2020 I was retrenched, couldn't pay my account, I was then handed over to Shapiro Sheiks, I made arrangements, I tried to paid whatever I can afford, I got a job in 2021 where I started paying even though it wasn't much but I tried as I am a single parent, 2023 which is this year paid the full amount on the 18 September 2023 and sent the prove of payment to Shapiro sheiks, Lawyers requested for the paid up letter as I paid the amount in full, cell c keep on saying I am owing even if the lawyers insist that I paid in full.
This complaint has been resolved automatically due to user's inactivity.
A broken laptop on contract
25th august 23 mecer laptop contracts taken
2nd September 23 laptop taken in white and black screen
27th September 23 received replacement mecer latop
28th September 23 taken back to the store as it was broken/ missing links etc
2nd October 23 Mercer accredited technician was sent to assess the item. Consultant clearly requested a credit back to the store of the mecer laptop.
The laptop was repair wholly. I have demanded my contract cancellation with immediate effect but to no avail nothing is done. Who the hell wants to pay for a broken junk.
25th October 23 2 months and counting no device.
Desired outcome: With immediate effect contract cancellation.
This complaint has been resolved automatically due to user's inactivity.
In store service at Cell C Pinetown
I went to cell c in Pinecrest mall today during my lunch to do a sim swap as mine was damaged. I was greeted by a colored gentleman who advised he cannot assist me with my driver's license I need my id. Cool, they don't even accept a recently certified copy. So, I ask him what I need to do, he said you need to buy a sim card and call the cell c customer...
Read full review of Cell CCancellatiaon of Cell C contract
Contract [protected] - account [protected]
I sent an email on 15/9/2023 requesting to cancel contract. No response received.
I sent a follow up email on 9/10/2023 and still did not receive any response.
I then phoned on 16/10/2023 - was told that cannot cancel via email must phone.
Asked to be phoned back by someone that can understand afrikaans - none received
Email was sent on 15/9/2023 to Cell C customer care, with account number [protected] quoted in the subject line together with the words cancellation of account - requesting that both contracts be cancelled on the specific account. Was not processed despite follow ups. After complaint lodged only one contract was cancelled on the account and not both.
This complaint has been resolved automatically due to user's inactivity.
Contract
In November 2022, I signed a contract for a Cell Phone and watch deal with Cell C, however due to Cell C not providing what I wanted, I returned the cellphone and sim card back to them. I had spoken to the Sales manager Pabulo and to numerous customer service agents, who assured me that I will not be billed as I had returned all items back to them still...
Read full review of Cell CCellc refusing to refund
REF : [protected]
I have made a payment the 22th of September they proceeded to also debit on the 28th. I called them everyday since the 28th and sent all proof to their email. Now they say the finance department has decided to keep the additional credit for the next month. I want my money back i need to do grocery shopping and buy electricity but cellc is refusing to give back MY money its not theirs
Desired outcome: i want my money back
This complaint has been resolved automatically due to user's inactivity.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Cell C. Make it specific and clear, for example, "Incorrect Billing on Cell C Mobile Plan".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Cell C. Mention key areas such as customer service interactions, billing issues, network coverage problems, or any contractual disputes. Include relevant information about transactions, such as dates, amounts, and what the transactions were for. Clearly describe the nature of the issue, including any steps you took to resolve it and how Cell C responded. Explain how this issue has personally affected you, whether it's through service disruption, financial loss, or stress.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the company, bills, or contracts. Be cautious not to include sensitive personal information that could compromise your privacy or security.
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Cell C contacts
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Cell C phone numbers135135Click up if you have successfully reached Cell C by calling 135 phone number 6 6 users reported that they have successfully reached Cell C by calling 135 phone number Click down if you have UNsuccessfully reached Cell C by calling 135 phone number 11 11 users reported that they have UNsuccessfully reached Cell C by calling 135 phone numberCustomer Service147147Click up if you have successfully reached Cell C by calling 147 phone number 9 9 users reported that they have successfully reached Cell C by calling 147 phone number Click down if you have UNsuccessfully reached Cell C by calling 147 phone number 20 20 users reported that they have UNsuccessfully reached Cell C by calling 147 phone numberQuick Info Line+27 841 555 555+27 841 555 555Click up if you have successfully reached Cell C by calling +27 841 555 555 phone number 17 17 users reported that they have successfully reached Cell C by calling +27 841 555 555 phone number Click down if you have UNsuccessfully reached Cell C by calling +27 841 555 555 phone number 30 30 users reported that they have UNsuccessfully reached Cell C by calling +27 841 555 555 phone numberTechnical Support+27 84 135+27 84 135Click up if you have successfully reached Cell C by calling +27 84 135 phone number 4 4 users reported that they have successfully reached Cell C by calling +27 84 135 phone number Click down if you have UNsuccessfully reached Cell C by calling +27 84 135 phone number 14 14 users reported that they have UNsuccessfully reached Cell C by calling +27 84 135 phone numberCustomer Service+27 84 145+27 84 145Click up if you have successfully reached Cell C by calling +27 84 145 phone number 17 17 users reported that they have successfully reached Cell C by calling +27 84 145 phone number Click down if you have UNsuccessfully reached Cell C by calling +27 84 145 phone number 15 15 users reported that they have UNsuccessfully reached Cell C by calling +27 84 145 phone number6%Confidence scoreContracts & Upgrades+27 841 234+27 841 234Click up if you have successfully reached Cell C by calling +27 841 234 phone number 2 2 users reported that they have successfully reached Cell C by calling +27 841 234 phone number Click down if you have UNsuccessfully reached Cell C by calling +27 841 234 phone number 17 17 users reported that they have UNsuccessfully reached Cell C by calling +27 841 234 phone numberGlocell+27 841 944 000+27 841 944 000Click up if you have successfully reached Cell C by calling +27 841 944 000 phone number 5 5 users reported that they have successfully reached Cell C by calling +27 841 944 000 phone number Click down if you have UNsuccessfully reached Cell C by calling +27 841 944 000 phone number 17 17 users reported that they have UNsuccessfully reached Cell C by calling +27 841 944 000 phone numberCell C Business+27 841 4329+27 841 4329Click up if you have successfully reached Cell C by calling +27 841 4329 phone number 1 1 users reported that they have successfully reached Cell C by calling +27 841 4329 phone number Click down if you have UNsuccessfully reached Cell C by calling +27 841 4329 phone number 0 0 users reported that they have UNsuccessfully reached Cell C by calling +27 841 4329 phone number50%Confidence scoreText Only
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Cell C emailssm@cellc.co.za100%Confidence score: 100%Supportpamerla.henry@glocell.co.za100%Confidence score: 100%Supportescalations@glocell.co.za100%Confidence score: 100%Supportcustomerservice@cellc.co.za97%Confidence score: 97%supportcustserv@cellc.co.za93%Confidence score: 93%supportcorporateaccount@cellc.co.za90%Confidence score: 90%management
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Cell C addressThe Waterfall Campus, Cnr Maxwell Drive, Pretoria Main Road, Buccleuch, South Africa
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unauthorised charges after cancelling contractOur Commitment
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