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Antivirus Software Complaints

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Bitdefender / Bitdefender internet security

St
Stan Da Man on Jan 16, 2017
On 01/13/2017, Avangate charged my credit card without authorization for the renewal of Bitdefender Internet Security. My Bitdefender account indicated that there were 194 days left on the account and that the auto renewal was turned off at the time of the renewal purchase. Furthermore...

Trend Micro / Unauthorized charge on my credit card

Ei
Eileen Kad on Jan 10, 2017
I cancelled trend micro a few years ago AND this is a new computer that doesn't even have your program. Please refund the credit card charge. 12.28.16 $35.95 Even if you did not turn off the automatic renewal I have not had this charge on this computer until now. Someone is mis using information. Thank you, Eileen Kadlec PS I do not live in the US at present

Trend Micro / Karan #120

Sy
sylviag on Jan 8, 2017
Today I called customer service and spoke to Karan #120. I am having problems downloading your premium security multi device protection. I was on the phone for an hour and 9 minutes to be exact. The problem never got solved. I was told I had to purchase network firewall! For the amount of...

Enon Inc / Malware scripts

Ca
callroombaby on Dec 30, 2016
I just want to make it known that Enon Inc. is responsible for online malware. The malware is the one that says "Critical alert from Microsoft.com, you computer has been infected, please call us...etc." and they lock your browser so you can't leave the window or change tabs. This i...

McAfee / Unethical behaviour by guruaid rajkapoor yodav in india

Ca
carole spradlin on Dec 29, 2016
I was renewing my McAfee Protection online. I started the download and it said it had to remove old McAfee, I agreed. Then it tells me need to restart computer. When I did, I couldn't get back to point of download. Called the 855 # and was connected to Rajkapoor Yodav in India. He said he...

Avast / Credit card charge

Ma
Mario Fournier on Dec 22, 2016
I was charged 69, 99 usd on my rbc master card for avast and I don't even use it, I would like to get a refund for this amount. Card number 5415901000127685 Here is a copy of my credit card invoice 15 déc. 2016 Dri*avast softw shannon, co. Irl 69.99 usd @ 1.371600000000 96, 00 $ We have been using...

CBI*Avast Software / Charged two times and i'm not happy with the software

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Richard Weddle on Dec 13, 2016
11/24/16 was the day the charges was posted on my card. Credit Card # 6011 0087 9834 2686 . Purchase of CBI*Avast Software but was charged twice. Desire to have my credit card account for this software service credited. On Software account# 102125149 & account# 102127838 as soon a...

Avast / Avast internet security

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Nelli J on Dec 6, 2016
I was billed twice for an avast internet security product both within a few months of each other, and I also do not have it activated or downloaded on my computer. I was billed $49.99 on 29 september 2016 via digital river ireland, ltd via paypal for (as shown on paypal activity statement...

Avast / Avast av

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Stephen Ferko on Dec 1, 2016
I tried installing avast antivirus and using it. It worked to remove two viruses but started to overwhelm my computer and slowed it down to a crawl!!!I tried removing it.This was the free version. I did not want Yahoo as my default search engine . Now it won't go away or change back...

Upclk.Com sliema mh / Software to remove viruses and speed up system

Li
Liebchen on Nov 17, 2016
The software I bought from this company did not work. I had to take my machine to the repair shop. The tech said he had to remove the software from the machine and restore the operating system. it cost me $110 to put it back in working order. 10/3/2016 - Bought software for $34.95.. 10/3/2016 to...

Kaspersky / Customer service

No
nobut on Nov 2, 2016
I had recently the need to check with Kaspersky about a matter concerning financial transactions that have been blocked. Having checked with my bank and finding no fault there, I searched the Kaspersky website to see if their 'safe money' attribute might have been the source of the...

YAY Services / Scam computer services

Je
Jenny Ross on Oct 28, 2016
Last September my computer froze and I got a message that appeared to be from Microsoft or Apple telling me to call a number for help. It was Yay Services. They said my computer was infected with viruses and malware, I had no firewall, and my IP address was affected so all our internet...

Norton - Symantec / Unauthorised paypal payment

Pa
Paul**!! on Oct 18, 2016
Was notified by Paypal of an automatic payment to Symantec - for Norton Antivirus. I called paypal and also placed a complaint to paypal to retrieve as this was unauthorised. I have not used the Norton product on any devices for over 10 months. On deleting my Norton I also noted on the...

McAfee / Online support thru chat

Kf
kfmone on Oct 17, 2016
I was having problems trying to download my Anti Virus I had purchased. It wouldn't give me the page I needed to enter my 25 code, to download the Antivirus I had purchased. So I went on the support chat. Rather then help the person tried to convince me that my registration was bad and I...

Dri Spyhunter / Unauthorized visa charge

Rb
rbaird2001 on Oct 1, 2016
A recurring charge on my account shows up every 6 months. I tried to verify with Enigma Software, the maker of it but none of my email addresses are even part of their accounts. I am disputing charge with the bank. Somehow the charge managed to continue after I canceled my card and got a...

Malwarebytes / Double billing

Pg
pgray53 on Sep 25, 2016
Good day, I have a problem with billing by Cleverbridge for Malwarebytes. I was charged $39.95 on 8-31-16 for Malwarebytes protection for three computers. On 9-25-16 I was billed $24.95 which I believe was a recurring payment for Malwarebytes on one computer that I purchased in 2015. The...

Reimage / Virus protection

Ju
Judy Galando on Aug 30, 2016
Ever since I installed this program I have had nothing but problems with the freezing of my computer. Then it forced me to call an 800 number. The person on the other line had such a strong accent I could not understand him..someone else came on the line and the same problem happened. When...

Norton / Product key

Ki
Kits on Aug 30, 2016
I decided to change my antivirus software and decided to try Norton. I bought Norton antivirus and installed it on my PC. Everything seemed fine and it was working as it should do. I was very satisfied with the product. Used it for two weeks. One day when I turned on my PC I saw that for...

AVG / Avg internet protection and pc-tuneup

Jo
JoLiz on Jul 26, 2016
Avg on my computer went haywire 15/7/2016. Contacted avg because I thought it was the right thing to do - had some technician fiddle with my computer (Remote access) did not resolve all issues, because many updates had failed. Still have excess programs on my computer. Was told 'must...

McAfee / McAfee Livesafe Virus Protection

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Robin Godwin-Chamberlain on Jul 12, 2016
In early 2016 I purchased an HP Computer from Best Buy which came pre-loaded with a trial McAfee subscription. Upon a prompt that the subscription had expired on the evening of July 12th I clicked on the buy prompt to renew, entered my credit card information and purchased the product. The...
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