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Antivirus Software Complaints

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Avast / Avast AV

St
Stephen Ferko on Dec 1, 2016
I tried installing avast antivirus and using it. It worked to remove two viruses but started to overwhelm my computer and slowed it down to a crawl!!!I tried removing it.This was the free version. I did not want Yahoo as my default search engine . Now it won't go away or change back...

Upclk.Com sliema mh / Software to remove viruses and speed up system

Li
Liebchen on Nov 17, 2016
The software I bought from this company did not work. I had to take my machine to the repair shop. The tech said he had to remove the software from the machine and restore the operating system. it cost me $110 to put it back in working order. 10/3/2016 - Bought software for $34.95.. 10/3/2016 to...

Kaspersky / Customer service

No
nobut on Nov 2, 2016
I had recently the need to check with Kaspersky about a matter concerning financial transactions that have been blocked. Having checked with my bank and finding no fault there, I searched the Kaspersky website to see if their 'safe money' attribute might have been the source of the...

YAY Services / Scam computer services

Je
Jenny Ross on Oct 28, 2016
Last September my computer froze and I got a message that appeared to be from Microsoft or Apple telling me to call a number for help. It was Yay Services. They said my computer was infected with viruses and malware, I had no firewall, and my IP address was affected so all our internet...

Norton - Symantec / Unauthorised paypal payment

Pa
Paul**!! on Oct 18, 2016
Was notified by Paypal of an automatic payment to Symantec - for Norton Antivirus. I called paypal and also placed a complaint to paypal to retrieve as this was unauthorised. I have not used the Norton product on any devices for over 10 months. On deleting my Norton I also noted on the...

McAfee / Online support thru chat

Kf
kfmone on Oct 17, 2016
I was having problems trying to download my Anti Virus I had purchased. It wouldn't give me the page I needed to enter my 25 code, to download the Antivirus I had purchased. So I went on the support chat. Rather then help the person tried to convince me that my registration was bad and I...

Dri Spyhunter / Unauthorized visa charge

Rb
rbaird2001 on Oct 1, 2016
A recurring charge on my account shows up every 6 months. I tried to verify with Enigma Software, the maker of it but none of my email addresses are even part of their accounts. I am disputing charge with the bank. Somehow the charge managed to continue after I canceled my card and got a...

Malwarebytes / Double billing

Pg
pgray53 on Sep 25, 2016
Good day, I have a problem with billing by Cleverbridge for Malwarebytes. I was charged $39.95 on 8-31-16 for Malwarebytes protection for three computers. On 9-25-16 I was billed $24.95 which I believe was a recurring payment for Malwarebytes on one computer that I purchased in 2015. The...

Reimage / Virus protection

Ju
Judy Galando on Aug 30, 2016
Ever since I installed this program I have had nothing but problems with the freezing of my computer. Then it forced me to call an 800 number. The person on the other line had such a strong accent I could not understand him..someone else came on the line and the same problem happened. When...

Norton / Product key

Ki
Kits on Aug 30, 2016
I decided to change my antivirus software and decided to try Norton. I bought Norton antivirus and installed it on my PC. Everything seemed fine and it was working as it should do. I was very satisfied with the product. Used it for two weeks. One day when I turned on my PC I saw that for...

AVG / AVG Internet Protection and PC-Tuneup

Jo
JoLiz on Jul 26, 2016
AVG on my computer went haywire 15/7/2016. Contacted AVG because I thought it was the right thing to do - had some technician fiddle with my computer (remote access) did not resolve all issues, because many updates had FAILED. Still have excess programs on my computer. Was told 'must...

McAfee / McAfee Livesafe Virus Protection

Ro
Robin Godwin-Chamberlain on Jul 12, 2016
In early 2016 I purchased an HP Computer from Best Buy which came pre-loaded with a trial McAfee subscription. Upon a prompt that the subscription had expired on the evening of July 12th I clicked on the buy prompt to renew, entered my credit card information and purchased the product. The...

Malwarebytes / Malwarebytes Anti-malware Premium

To
Tom Thoms on Jul 2, 2016
MALWAREBYTES - A really great application, BUT, DON'T EVER REINSTALL YOUR OS BECAUSE YOU WILL BE TREATED AS A CRIMINAL BY MALWAREBYTES. Apparently, whenever you reinstall your OS, Malwarebytes still maintains the record of the initial installation . STUPID! My latest (third time) same problem...

Avast-Nexway / Computer Software Renewal

Jo
Jody1961 on Jun 30, 2016
On 2/4/16 avast-nexway charged my account $39.99 for a product renewal that I did not even order. I contacted my bank and informed them. During their investigation they discovered this company had also charged me $39.99 on 2/5/15 for renewal also. I did not realize they had done this more...

Norton / Your employee Bryan Morgan #687859

Pd
Pdeej on Jun 21, 2016
Today, 6/21/16, I used the internet chat for help to install a Norton antivirus product. Bryan took control of my computer remotely and helped me with my issue but then used the notepad to start writing about and trying to "NSA" anti-hacking software for $389.00 I told him I would have...

AVG / AVG Ultimate/Pro

Se
Serve your customers on Jun 10, 2016
AVG "free" starts out "free, and than annoying pop-up occur daily or weekly. And, than you have a problem, for which customer service is only too happy to help you with for a "fee, " and than AVG is no longer free. And you are talked into upgrading to Ultimate, so now you pay a nice big...

Self Employed / carton of marlboro

Ja
jacob1234567 on Jun 10, 2016
bought a carton of Marlboro and every pack had a hole in the top of them and they where all still...tried to return they and was told to contact you..please make this wright

AVG / customer service

Ey
Eyeball6785 on May 27, 2016
First I have talked on the phone 5 times and 3 letters. I'm being harassed by having to talk about the same issue over and over. Syed in customer support is a sadist who continually wants to spin this problem in his direction to avoid a refund. I have a crushing migraine as I write this. I...

AVG / AVG antivirus free trial version

Av
Avi Shani on May 22, 2016
My name is Avi Shani. avishani@gmail.com; +972524622226. I would like to report what seems to me as a not proper business behavior that might easily be interpreted as a malicious behavior by some. I have installed the AVG anti virus free trial version. the SW shut down my windos defender...

AVG / Avg refund policy

Tr
trip47 on Apr 25, 2016
I spoke with customer service in the UK and USA one week ago regarding the poor service and aggressive sales applied to my elderly aunt on 3rd April 2016. She is 90 years old and had a minor problem with her laptop that I would normally fix for her, unfortunately I was out of the country...
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