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Antivirus Software Complaints

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AVG / customer service

Ey
Eyeball6785 on 2016-05-27
First I have talked on the phone 5 times and 3 letters. I'm being harassed by having to talk about the same issue over and over. Syed in customer support is a sadist who continually wants to spin this problem in his direction to avoid a refund. I have a crushing migraine as I write this. I...

AVG / AVG anti virus free trial version

Av
Avi Shani on 2016-05-22
My name is Avi Shani. avishani@gmail.com; +972524622226. I would like to report what seems to me as a not proper business behavior that might easily be interpreted as a malicious behavior by some. I have installed the AVG anti virus free trial version. the SW shut down my windos defender...

AVG / Avg refund policy

Tr
trip47 on 2016-04-25
I spoke with customer service in the UK and USA one week ago regarding the poor service and aggressive sales applied to my elderly aunt on 3rd April 2016. She is 90 years old and had a minor problem with her laptop that I would normally fix for her, unfortunately I was out of the country...

Avast / Credit card billing issues

2m
2_many_plants on 2016-04-01
After numerous phone calls, tickets, and e-mails concerning auto renewal of clean up software. I could never get it to work Since it was auto renewed in January I can have now paid for two years of a product I don't want or use. All I need them to do is change my e-mail address to one that...

Avast / Secure Line VPN

Na
nardao on 2016-03-30
I am a long-time user of Avast antivirus and have no complaints about that service. I opted for their Secure Line VPN Trial program, and when that expired, I bought their two-year full VPN program. I have never been able to connect with it, for whenever I click on the icon, only the trial...

Avast / Payment fraud

Re
Reviewer74393 on 2016-03-06
AvastAvast is an internet security program that I have used for a few years. I usually let it auto-renew, therefore my banking information is contained within the app, just as with any other billing program. I was laid off and to ensure I was not billed further for any extraneous charges from any...

Trend Micro / Unauthorized Billing

Re
Reviewer11114 on 2016-02-18
If you are reading this, it is likely that your personal information, including a credit card number, have been hacked. The only effective things at this point are to call your credit card company and block all future charges from Trend Micro. No matter the inconvenience, request a new...

Enigmasoftware.com / SpyHunter 4

Re
Reviewer70448 on 2016-02-14
Recently there has been new versions of the CryptoLocker virus emerging. This virus encrypts files and demands a ransom to get the files decrypted. At this time there is no way to decrypt these files for free. Affiliate companies of Enigma Software imply that SpyHunter can decrypt these...

McAfee / Livesafe

Re
Reviewer93373 on 2016-02-12
This product is the worst, I cannot even download the anti virus protection. The activation code is not being accepted. I bought it at wal-mart and I have been trying to activate it with no luck. Why do I have to call a number and talk to an overseas third country national to get something so simple done.

Yahoo / Search

Re
Reviewer98356 on 2016-02-11
Yahoo behaves like virus. Frequently, when I download something, I invariable get switched to Yahoo as my default search engine. The most recent episode is worse. First Chromium was downloaded to replace Chrome. It was confusing as they look virtually identical and Chromium would launch...

Avast Antivirus / Software for Apple OS X - Slowing down your entire Mac system

Ta
Tarhun on 2016-01-22
Avast AntivirusInstalled Avast Free Mac Security on my iMac. After a week of use the computer started to work very slowly. Couldn't understand why. Then later checked ono Activity Monitor that Avast processes uses 99% of Mac's CPU. Removed Avast Antivirus Software, everything fine now. Just a...

Avast / Internet security

Ri
richard zahina on 2016-01-22
1/21/16 a pop-up for a update for my online security with avast. I followed the instructions and gave them my credit card info and hit the submit button. all it did was sat "loading" for a very long time and would not do anything else. I re-submitted my order and the same thing, I...

iYogi / Technical support

Re
Reviewer78692 on 2016-01-19
It the worst customer service I've ever had. You are waiting for technical support for an hour or too. When finally the representative shows up, he starts to ask you multiple questions and then, says that he is not a technician, but a customer service representative, and now, he i...

Enigma Software / SpyHunter 4

Re
Reviewer30082 on 2016-01-18
On Jan. 18, 2016, while trying to remove a particularly nasty adware/malware, Spy Hunter 4 presented itself as a "free" trial. After I closed all other programs and ran a scan, which took over an hour, it finally informed me that I must purchase it to remove the problems. This is a...

Regservo / Computer viruses and unwanted programs clean up programs

Fr
frank kitchen on 2016-01-14
Every time I open my computer in the last two weeks they have their advertisement on my front page and I can't remove it. How do I remove or block the ad? I have dealt with these scam artists once before and now they have my email address and I can't get them to stop sending me their ad...

Itec Alert / Tec Secure Lifetime Service Softwares

Re
Reviewer21870 on 2016-01-12
I purchased a Tec Secure Lifetime License Software/ Tech Support Contract for $378.50 on 5/12/2015. This was a "senior citizen package". The salesman was Alfred Tejeda. I actually checked out the company and it seems legitimate. I was given multiple numbers to call for service ...

Avast / Protection License - double billing

Tf
TFarishTexas on 2016-01-06
AvastI received an email last December - my credit card was expired to renew my license. I went to my account and updated the credit card - immediately a prompt suggested I should renew the license I did on January 8. I downloaded and used that license. I found a second charge for this renewal...

McAfee / not returned the money

Ai
Aivars on 2015-12-31
12/24/2015 illegallyremoved the money from my account 89.99 pounds for antivirus protection. I wrote and phoned for the money to be returned, but on the phone tells me that it can be done online, but actually it can not be done because it is not working. Please help me to return my money...

EPAM Systems / Software Consulting

Re
Reviewer21141 on 2015-12-31
I would not trust EPAM!!! Stay FAR AWAY from this company! Their ethics are questionable at best. The tech company I work for spent several months helping a potential client create a plan to bring their technology to market - at no charge and in good faith, hoping the client would engage...

Enigmasoftware.com / Spyhunter 4

Wm
wmoconnor970 on 2015-12-24
I downloaded Spyhunter to look at the program with the intent to purchase if it met my needs. In the process of deciding I was inundated with repeated pop up ads that are intrusive and annoying. I attempted to delete the program but cannot. I have called the company with no response. Thi...
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