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Antivirus Software Complaints

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AVG / AVG Internet Protection and PC-Tuneup

Jo
JoLiz on Jul 26, 2016
AVG on my computer went haywire 15/7/2016. Contacted AVG because I thought it was the right thing to do - had some technician fiddle with my computer (remote access) did not resolve all issues, because many updates had FAILED. Still have excess programs on my computer. Was told 'must...

McAfee / McAfee Livesafe Virus Protection

Ro
Robin Godwin-Chamberlain on Jul 12, 2016
In early 2016 I purchased an HP Computer from Best Buy which came pre-loaded with a trial McAfee subscription. Upon a prompt that the subscription had expired on the evening of July 12th I clicked on the buy prompt to renew, entered my credit card information and purchased the product. The...

Malwarebytes / Malwarebytes Anti-malware Premium

To
Tom Thoms on Jul 2, 2016
MALWAREBYTES - A really great application, BUT, DON'T EVER REINSTALL YOUR OS BECAUSE YOU WILL BE TREATED AS A CRIMINAL BY MALWAREBYTES. Apparently, whenever you reinstall your OS, Malwarebytes still maintains the record of the initial installation . STUPID! My latest (third time) same problem...

Avast-Nexway / Computer Software Renewal

Jo
Jody1961 on Jun 30, 2016
On 2/4/16 avast-nexway charged my account $39.99 for a product renewal that I did not even order. I contacted my bank and informed them. During their investigation they discovered this company had also charged me $39.99 on 2/5/15 for renewal also. I did not realize they had done this more...

Norton / Your employee Bryan Morgan #687859

Pd
Pdeej on Jun 21, 2016
Today, 6/21/16, I used the internet chat for help to install a Norton antivirus product. Bryan took control of my computer remotely and helped me with my issue but then used the notepad to start writing about and trying to "NSA" anti-hacking software for $389.00 I told him I would have...

AVG / AVG Ultimate/Pro

Se
Serve your customers on Jun 10, 2016
AVG "free" starts out "free, and than annoying pop-up occur daily or weekly. And, than you have a problem, for which customer service is only too happy to help you with for a "fee, " and than AVG is no longer free. And you are talked into upgrading to Ultimate, so now you pay a nice big...

Self Employed / carton of marlboro

Ja
jacob1234567 on Jun 10, 2016
bought a carton of Marlboro and every pack had a hole in the top of them and they where all still...tried to return they and was told to contact you..please make this wright

AVG / customer service

Ey
Eyeball6785 on May 27, 2016
First I have talked on the phone 5 times and 3 letters. I'm being harassed by having to talk about the same issue over and over. Syed in customer support is a sadist who continually wants to spin this problem in his direction to avoid a refund. I have a crushing migraine as I write this. I...

AVG / AVG anti virus free trial version

Av
Avi Shani on May 22, 2016
My name is Avi Shani. avishani@gmail.com; +972524622226. I would like to report what seems to me as a not proper business behavior that might easily be interpreted as a malicious behavior by some. I have installed the AVG anti virus free trial version. the SW shut down my windos defender...

AVG / Avg refund policy

Tr
trip47 on Apr 25, 2016
I spoke with customer service in the UK and USA one week ago regarding the poor service and aggressive sales applied to my elderly aunt on 3rd April 2016. She is 90 years old and had a minor problem with her laptop that I would normally fix for her, unfortunately I was out of the country...

Avast / Credit card billing issues

2m
2_many_plants on Apr 1, 2016
After numerous phone calls, tickets, and e-mails concerning auto renewal of clean up software. I could never get it to work Since it was auto renewed in January I can have now paid for two years of a product I don't want or use. All I need them to do is change my e-mail address to one that...

Avast / Secure Line VPN

Na
nardao on Mar 30, 2016
I am a long-time user of Avast antivirus and have no complaints about that service. I opted for their Secure Line VPN Trial program, and when that expired, I bought their two-year full VPN program. I have never been able to connect with it, for whenever I click on the icon, only the trial...

Avast / Payment fraud

Re
Reviewer74393 on Mar 6, 2016
AvastAvast is an internet security program that I have used for a few years. I usually let it auto-renew, therefore my banking information is contained within the app, just as with any other billing program. I was laid off and to ensure I was not billed further for any extraneous charges from any...

Trend Micro / Unauthorized Billing

Re
Reviewer11114 on Feb 18, 2016
If you are reading this, it is likely that your personal information, including a credit card number, have been hacked. The only effective things at this point are to call your credit card company and block all future charges from Trend Micro. No matter the inconvenience, request a new...

Enigmasoftware.com / SpyHunter 4

Re
Reviewer70448 on Feb 14, 2016
Recently there has been new versions of the CryptoLocker virus emerging. This virus encrypts files and demands a ransom to get the files decrypted. At this time there is no way to decrypt these files for free. Affiliate companies of Enigma Software imply that SpyHunter can decrypt these...

McAfee / Livesafe

Re
Reviewer93373 on Feb 12, 2016
This product is the worst, I cannot even download the anti virus protection. The activation code is not being accepted. I bought it at wal-mart and I have been trying to activate it with no luck. Why do I have to call a number and talk to an overseas third country national to get something so simple done.

Yahoo / Search

Re
Reviewer98356 on Feb 11, 2016
Yahoo behaves like virus. Frequently, when I download something, I invariable get switched to Yahoo as my default search engine. The most recent episode is worse. First Chromium was downloaded to replace Chrome. It was confusing as they look virtually identical and Chromium would launch...

Avast Antivirus / Software for Apple OS X - Slowing down your entire Mac system

Ta
Tarhun on Jan 22, 2016
Avast AntivirusInstalled Avast Free Mac Security on my iMac. After a week of use the computer started to work very slowly. Couldn't understand why. Then later checked ono Activity Monitor that Avast processes uses 99% of Mac's CPU. Removed Avast Antivirus Software, everything fine now. Just a...

Avast / Internet security

Ri
richard zahina on Jan 22, 2016
1/21/16 a pop-up for a update for my online security with avast. I followed the instructions and gave them my credit card info and hit the submit button. all it did was sat "loading" for a very long time and would not do anything else. I re-submitted my order and the same thing, I...

iYogi / Technical support

Re
Reviewer78692 on Jan 19, 2016
It the worst customer service I've ever had. You are waiting for technical support for an hour or too. When finally the representative shows up, he starts to ask you multiple questions and then, says that he is not a technician, but a customer service representative, and now, he i...
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