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VistaPrint - Georgia - Unwanted Magazine Subscriptions

Posted: 2013-03-14 by    TomW3
Complaint Rating:  100 % with 1 votes
Vistaprint signs its customer up for various magazine subscriptions without explicit consent. It is the default option upon checking out print orders and extremely difficult to identify and disable. Once checking out a print order, you are signed up for a 12 months magazine subscription with 1 year free which turns into a paid subscription afterwards.
Nearly impossible to cancel. Magazine Subscription Service (no, they don't have an email, you have to call) say they won't cancel as you subscribed through Vistaprint. Vistaprint Hotline takes 20 minutes to get through to somebody...
Complaint comments Comments Complaint country United States, Georgia Complaint category E-Shopping

VistaPrint - Didn't use their services but got charged

Posted: 2012-07-10 by    R-ceam
Complaint Rating:  0 % with 0 votes
VistaPrint took my money monthly for the subscription I’ve never made. I called them to ask what is going on and received an answer that they don’t care. They offered me to cancel the subscription if don’t want to use their services anymore. Can you believe that? They have stolen my money!!!...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

VistaPrint - Vistaprint now forcing website onto Andrea Hudson Piano

Posted: 2012-03-21 by    fizzyrose
Complaint Rating:  0 % with 0 votes
After asking for a refund and compensation today, I have received two e-mails saying that my website has been reactivated, and that I shall be billed on 21/04/12. I have e-mailed the company to tell them I have not re-activated my account. I am still waiting for a satisfactory response. Perhaps Lori Holt can give me a call....
Complaint comments Comments Complaint country United Kingdom Complaint category Hosting & Web Design

VistaPrint - VISTAPRINT RIPS OFF ANDREA HUDSON PIANO

Posted: 2012-03-21 by    fizzyrose
Complaint Rating:  0 % with 0 votes
Vistaprint have ripped me off. I have paid for business cards, invitation cards, and a web-site with Vistaprint. From day one of receiving my subscription for the web-site I have been messed around. I am waiting for a refund for all my monies paid, with compensation....
Complaint comments Comments Complaint country United Kingdom Complaint category Internet Services

VistaPrint - England, Warwickshire - RIPPED OFF BY VISTAPRINT: Unlawful retention of my money.

Posted: 2012-03-20 by    fizzyrose
Complaint Rating:  0 % with 0 votes
Here is the complaint that I made to Vistaprint on 12/02/12, and I have not received any satisfaction regarding my complaint:

I regard the retention of the money that I paid for this months subscription as unlawfully kept money because you have taken my money and not provided the services and products promised and are in violation of the Trading standards Act of 1982. Any conversation with your service team would be fruitless and futile. I notice that site activity has been turned off yet again today. Most functions of the website have been interfered with from the start of my paying...
Complaint comments Comments Complaint country United Kingdom, England|Warwickshire Complaint category Business & Finances

VistaPrint - Unhappy Customer

Posted: 2011-08-13 by    restok64
Complaint Rating:  0 % with 0 votes
I too was taken for a ride by this company after ordering business cards through their website. Fortunately I caught the 14.99 charge right away. After a call to the company listed on my bank statement I was refunded my money. I will never order from vistaprint again because of this experience....
Complaint comments Comments Complaint country United States Complaint category Products & Services

VistaPrint - California - Defective Product

Posted: 2011-05-29 by    Terence Whalen
Complaint Rating:  0 % with 0 votes
I ordered two rubber stamps for my name/address. Upon them coming in, Vistaprint had printed the street address on two lines and left off the city, state and zipcode. On their web site it indicated that there was a 100% money back replacement policy if not satisfied. I Emailed their customer service, and they stated that it was not their problem, and it was due to customer not entering the address correctly. I entered the address on 4 lines, and I showed them the way that it was entered, and they still continue to refuse to honor their own guarantee. So much for business. I would not give them another...
Complaint comments Comments Complaint country United States, California Complaint category E-Shopping

VistaPrint - Their whole operation

Posted: 2011-05-26 by    I-Tell-It-Like-It-Is
Complaint Rating:  0 % with 0 votes
I am a very intelligent person. I am registered with a board of pharmacy and work in Nuclear Pharmacy. You would think I would have made a better choice. Vistaprint is "Horrible"!! My printed products are never right, even with numerous attemps to correct it. The font, color, or design layout out choice is never what I recieve. The very pretty engraved silver business case I bought, was sent to me with a lip that would not hold shut. I ruined about 30 business cards from them falling in the rain or onto the ground, and it made me look very unprofessional. They advertise all these free...
Complaint comments Comments Complaint country United States Complaint category Bad Business Partners

VistaPrint - Order fixing

Posted: 2011-05-25 by    ddttrh
Complaint Rating:  0 % with 0 votes
I had placed an order with Vistaprint online during a promotion period. At the end of my order, for 15 male t-shirts, I was asked if I wanted additional products. I chose a 'Ladies T-shirt' and went through the screen till payment. My invoice at the end said I ordered 15 'T-shirts' (male style) and 6 'Ladies T-shirts'. When I received my order, I received all mens t-shirts. When I called to ask how to distinguish them, a lady told me I had actually orderd 21 Males style t-shirts and did notice that it said Ladies--and was confused why that was. We argued a bit back...
Complaint comments Comments Complaint country United States Complaint category Products & Services

VistaPrint - Massachusetts - withdrawl of money

Posted: 2011-05-12 by    justine24
Complaint Rating:  0 % with 0 votes
I am trying to expand my business. So I wanted to make business cards for my Photography business. I was watching T.V. one night with my boyfriend and there was an ad for a business advertising business cards. I jumped online and they seemed pretty legit until I made Business cards and got charged more then I wanted. Come to find out many people were having this problem! I got a 30$ package of 500 business cards and every month I was getting 70 PLUS DOLLARS taken out! There was no notice I had no idea of these charges until I saw my bank statements every month and noticed a trend. I was Furious...
Complaint comments Comments Complaint country United States, Massachusetts Complaint category Bad Business Partners

VistaPrint - Ontario - Free business cards

Posted: 2011-03-12 by    klubjunk
Complaint Rating:  100 % with 2 votes
VistaPrint has just lost my business for good.

I have used Vistaprint exactly 2 times.
The first experience went off without a hitch and the cards came back better than expected (for the price) and I was actually impressed. This was in the summer of 2009.

I have an excellent printer and prices, so I didn't find opportunity to try them again until recently.
A friend wanted some cards done, and I decided to Vistaprint another shot in order to save my friend exactly $35. I was expecting the same quality of cards and printing. I designed the card, so...
Complaint comments Comments Complaint country Canada, Ontario Complaint category E-Shopping

VistaPrint - Takes no responsibility for its negligence

Posted: 2011-03-02 by    Nasirazeemi
Complaint Rating:  100 % with 1 votes
I ordered some banners etc.to be displayed on an yearly religious commemoration ceremoney where hundreds of people were invited in a local hall. Vistaprint cancelled my order without informing me and a day before the program when I asked the company about the delivery, they told me that it is cancelled because of MY email sent to them. I asked them to read it again, then they apologized. My program is ruined and the only thing they have is an apology and a hang up. This was second incident. Vistaprint has no backup or disaster plan. An online risk only CUSTOMER has to take....
Complaint comments Comments Complaint country United States Complaint category Products & Services

VistaPrint - Massachusetts, Lexington - Shipped me unsolicited merchandise

Posted: 2011-02-27 by    dontbuyfromvistaprint
Complaint Rating:  0 % with 0 votes
I had never heard of this company or ordered anything before a UPS package arrived containing unsolicited merchandise from them. They charged my credit card $60.10 for ball point pens and notepads I had not ordered. I suspect this company is engaged in credit card fraud. If you call the toll free number the first option they offer is press 1 for questions about credit card bills - so it looks like they get lots lots and lots of calls disputing their fraudulent charges....
Complaint comments Comments Complaint country United States, Massachusetts, Lexington Complaint category Unauthorized Charges

VistaPrint - Horrible Service/ Bait & Switch

Posted: 2011-02-19 by    OVERCHARGED CUSTOMER FROM QUEENS
Complaint Rating:  67 % with 3 votes
Buyer Beware!! They are a Bait & Switch company with the most horrible Customer Service.
They are set-up to take your money & never give it back.
The worst experience I have ever with online shopping....
Complaint comments Comments Complaint country United States Complaint category Bad Business Partners

VistaPrint - UNAUTHORIZED CHARGES!!

Posted: 2011-01-26 by    denizcaroll
Complaint Rating:  100 % with 1 votes
1- They advertise "free" business cards and a few other crap. Than they charge you for logo upload, image upload etc. They you pay a high cost shipping and wait for weeks to receive the item. They print their own advertisement on the back side and actually you're payin for their advertising...! The quality of the business cards are not good at all. They're printed on really cheap looking paper.

2- On the check out there are too many selctions, upgrades etc. They fraustrate you until you miss reading something that was already selected. Which is you agree to pay...
Complaint comments Comments Complaint country United States Complaint category Bad Business Partners

VistaPrint - Bad shipping practices

Posted:    Jerry
Complaint Rating:  0 % with 0 votes
My order delivery was promised for 12/11; then I received an email that the order shipped early and I should receive it on 12/9. It is 12/15, my order is still in a different part of the country, and it's not scheduled to be received at the postoffice until 12/21, then I have to wait for my mail carrier to deliver it to my home. I called and the order was refunded, but they refused to have the order reprinted and rush delivery. Now I have a problem to correct by not having my product in time and find another solution to meet my deadline, when it wasn't my wrongdoing. I feel that this is...
Complaint comments Comments Complaint country United States Complaint category Products & Services

VistaPrint - Failure to supply adequate product

Posted:    bj_doran
Complaint Rating:  0 % with 0 votes
I recently ordered christmas cards using their online system.
I received the order, however the envelopes didn't fit the product.
I rang them and the company assured me they would send the correct envelopes, these arrived and they were wrong again. I rang again and these envelopes didn't arrive, I rang to check on them and they hadn't been sent. I rang again, once again I was assured that I would get the correct envelopes... and suprise suprise they were wrong.
I told them I wanted a refund, as I couldn't send the cards are they were not a standard size that...
Complaint comments Comments Complaint country Australia Complaint category Products & Services

VistaPrint - Seelling Customer Information

Posted:    LeoMn
Complaint Rating:  0 % with 0 votes
VistaPrint sells its customer information to media groups. I just found out that our customer information was sold to M5 Media services that has generated a rash of junk mail and other solicitations. DO NOT USE VISTAPRINT - THEY WILL SELL INFORMATION TO LOTS OF OTHER COMPANIES....
Complaint comments Comments Complaint country United States Complaint category Photo Services

VistaPrint - Horrible customer service

Posted:    Adan
Complaint Rating:  100 % with 1 votes
I had done business with Vistaprint for 8-9 months, and hadn't had any real problems. Then I went to check a shipment on their website and found that they claimed it was delivered a year before I even ordered it. Called the phone number for customer service. Got a woman that barely spoke english who couldn't explain why there was a problem, nor what vistaprint would do to correct it. Called again, and again got someone who struggled with english as their language. Went to the online chat, not much better, wrote an email and had 4 exchanges, they gave me wrong delivery dates and failed...
Complaint comments Comments Complaint country United States Complaint category Products & Services

VistaPrint - New South Wales - Customer service

Posted:    SmallBz
Complaint Rating:  0 % with 0 votes
It's impossible to get through to Vistaprint!!! Called the 1800 number on Friday 2PM - old me that "the department was closed, please call back during business hours Mon-Fri 8AM-10PM." If Friday 2PM is not within business hours, then what time is???
Emailed them too - "will reply within 48 hours". It's been 1 week!!!
Obviously Vistaprint doesn't have any business hours!
Very, very poor customer service!...
Complaint comments Comments Complaint country Australia, New South Wales Complaint category Products & Services

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