4imprint
Reviews and Complaints

4imprint, Inc. has proven to be a reliable partner for marketing needs, as highlighted by numerous satisfied customers. With a 4-star rating, customers appreciate the attentive service and quality products provided by 4imprint. One customer shared their experience of working with 4imprint for several years, praising the exceptional customer service and delivery. The company's commitment to resolving issues promptly and ensuring customer satisfaction shines through in the reviews. If you are seeking a trustworthy source for promotional products that meet your marketing demands, 4imprint is a go-to choice that many customers rely on for their marketing success.

I've been ordering clothing and advertising swag for our company for 24 years and no company even comes close to the exceptional customer service 4imprint provides. Their prices are competitive and their vast selection to choose from is wonderful. I won't even consider ordering from another company anymore. They've earned my business!

I have been ordering from 4imprint for a number of years and love them! Everyone I've spoken to has been patient, professional and extremely helpful! Ordering online is super easy! When I've needed to speak with a customer service representative, someone picks up the phone right away and is there to help! And, Re-ordering the same product is just a click of a button. I love that I can order samples in advance of making a purchase! There are many options to choose from and it's great to be able to receive a samples so I can see that actual product and what would work best. Products have a quick turnaround time and arrived quickly.

I have used 4imprint for years spanning over several employers. Customer service has always been top notch. Recently, I placed an order via phone and did not realize I would get a separate link for payment. This was going to make my shipment late. They ordered shirts to be shipped to them next day so I could have them on time and did not charge me any additional fees. I was short in my emails thinking they made the error and they responded respectfully and with full detail of the process. And I got the shirts on time. The artwork and embroidery is top notch as well as all other log items I have ever received. Everything is always as described and you can get samples which is great. Try before you buy. AMAZING

So far so good. My company has placed 4 orders so far and each time we have had a lot of options throughout the whole process from generous samples so that we can see the quality that we are choosing..or not choosing, then we get to see and work back and forth with proofs to be sure that our imprinting turns out to be as we are hoping for and then once we have gotten our orders, they are competitive for the price paid. My only complaint is one only because we are a small business and I wish we could get smaller amounts of certain items and if so, we would have placed even more orders! Although every printing company has very close required minimums and we completely understand that small restriction. We are happy, simply saying that if we could use the large amounts of items, we would try 4 imprint on even more items. We have a few more in plans for Summer '22 as we speak!

They honored a couple items after not having items they advertised in stock at the last second before an important golf outing. A year later, they are calling for money for the items they honored after being apologetic for THEIR mistake. Buyer beware. DO not agree to their mistake on the phone. Make sure it is in writing. And they will advertise items out of stock, but wont know they are out of stock until youve sent them your hard earned money, and its over 2 weeks later the night before your event.

Very similar experience with most of these posts on terrible customer experience. Wish I would have done my research ahead of time. Order was delayed multiple times, one of which was due to not having product in stock, given the current supply chain situation I understand. I had to fight for myself in each email that they would be making it right and my CS rep clearly just didnt want to make anything right. Ultimately what I originally order for the embroidery was not completed so that is disappointing. I will not be ordering again and I would suggest other stay away as well.

Awesome quality, great turnaround time, excellent choices. Great customer service as well.

I would give 10 stars if I could. Beth and David helped me even after they didn't have to. They made a change for me after my product went to production. They are great to work with. I highly recommend them.

Thanks to the team at 4imprint for their assistance with purchasing travel mugs for my colleagues. I needed to arrange prizes for a step challenge at work, and Rebecca was extremely helpful. I would also like to thank Karen for ensuring that the delivery arrived on time as promised. The product met our expectations and was offered at a competitive price. Dympna, from Ireland.

First and foremost the most amazing customer service. In a time when everyone is on edge and businesses question if they can continue. 4Imprint was there for me. My order was not large but meaningful. I ordered glass water bottles for wedding favors. They came fast and were produced perfectly. Then the world changed. I sent and email stating I had to move my wedding and asked if I could possibly just get the tops re-engraved for the bottles. They place a credit on my account for the full amount of my order and told me that when i was ready to let them know and we could reorder. I just sent them and email stating i was ready and they applied the credit to my order and my proof was sent with in an hour. Extremely friendly and professional. I will be a life long customer!

My experience with 4imprint was not the best. They really messed up my order and it was a total disaster. The whole process was very disorganized and it seemed like they didn't care about our deadlines at all. This was especially bad for us because we are a nonprofit and we really needed everything to be perfect for our event.

To make matters worse, I had to chase after them to get them to take my money. It was like the office staff was asleep at the wheel or something! It was really frustrating and I wouldn't recommend them to anyone.

I recently placed an order with 4imprint.com for some pens to be imprinted for a student high school election. Unfortunately, the shipping deadline was missed, which caused some concern. However, the team at 4imprint.com went above and beyond to make things right. They quickly reprinted the order in just one day and delivered it by 8 AM, despite the pouring rain. This allowed the pens to be distributed at the school within the small window of time allowed for "election swag" these days.

I was impressed with the level of customer service I received from 4imprint.com. Even in the evening, they were responsive and helpful. I received two emails confirming their mistake and that they were taking steps to fix it. Erin and Trish were particularly helpful and did a great job.

Overall, I was pleased with my experience with 4imprint.com. While there were some hiccups along the way, the team worked hard to make things right and ensure that my order was delivered on time. I would definitely recommend them to others looking for promotional items or other printing services.

I recently had an experience with 4imprint that left me feeling a bit frustrated. I had filled out a form to receive a sample of one of their products, and I made sure to include my current address where I wanted the sample to be sent. However, when the sample arrived, it was sent to an old work address that I had on file with 4imprint from a previous order.

I reached out to their customer service team to let them know about the mistake and to see if they could send the sample to my correct address. Unfortunately, they were unable to do so without changing the address on my account to my home address. This was a problem for me, as I didn't want to receive boxes of promotional items at my home address - I just wanted the sample.

Despite my attempts to explain this to the customer service representative, they seemed unable to understand my request to simply send the sample to my correct address without changing my account information. It was frustrating to feel like I wasn't being heard or understood, and it left me with a negative impression of 4imprint's customer service.

Overall, while I appreciate the quality of the sample I received from 4imprint, I was disappointed with the way my request was handled. I hope that in the future, they will be more willing to accommodate individual requests and work with customers to find a solution that works for everyone.

So, let me tell you about my experience with 4imprint. My company needed to order some items and we decided to give them a try. I have to say, they were very professional and accommodating when it came to all the changes I had to make to the order. And let me tell you, there were a lot of changes! But they were patient and flexible, which was a huge relief.

When our items finally arrived, we were excited to see them. However, we quickly noticed that there was a misprint on one of the items. It wasn't a spelling error, but rather an incorrect phrase. I was disappointed, but I knew I had to bring it to their attention. I was worried about how they would react, but I have to say, they were extremely understanding.

I explained the situation and asked for a full refund. They didn't hesitate and were able to process the refund quickly and efficiently. I was relieved that they were able to resolve the issue so easily. Although we couldn't use the items, we decided to donate them locally.

Overall, I was impressed with how kind and understanding they were throughout the whole process. I really appreciated their professionalism and willingness to work with me. If my company doesn't order from them again, I definitely will!

I gotta say, I was pretty disappointed with my experience with 4imprint. Honestly, if I could give them negative stars, I totally would. My artwork came back with a bunch of typos, which was a real bummer. And to make matters worse, my orders were delayed. Like, come on guys, I don't have all day to wait around for my stuff!

But that's not even the worst part. One of my orders was totally wrong - they forgot to print some artwork on the back of my shirts! And it took them a whole week just to get back to me about it. Like, seriously? I don't have time for that kind of nonsense. And when I tried to reach out to them about it, no one ever got back to me in a timely manner.

To top it all off, I ordered a bunch of shirts and sweatshirts, only to find out a week later that they didn't have all the sizes I needed in the colors I wanted. What a waste of time and money! And to this day, one of my orders is still MIA. I've tried reaching out to them, but no one seems to know what's going on.

Honestly, I think 4imprint needs to invest more in their staff and less in fancy TV commercials. I mean, what good is a flashy ad if you can't even get your orders right? Needless to say, I won't be using them again anytime soon.

I gotta say, we've been using 4imprint.com for a whole year now and we've placed 5 different orders with them. And let me tell you, every single time we've dealt with them, it's been a real pleasure.

We've ordered 3 short sleeve t-shirts, 1 long sleeve t-shirt, and 1 jacket/windbreaker. And let me tell you, everything went off without a hitch! We went for the heavy weight t-shirts and boy, oh boy, are we happy with how our logos and text printing have held up wash after wash.

But let me tell you, the jackets we ordered are just out of this world! We got 75 of them for a group international trip and they are just fantastic. You can go for a lighter weight and cheaper t-shirt from anywhere, but trust me, they won't last. Our group even bought t-shirts from us because the ones they got from another company were cheap and almost see-through.

The 4imprint website is just amazing! They've got some really great design tools that are super easy to use. Plus, you can even upload your own logo or art. They've got so many colors, sizes, and styles to choose from, it's just mind-boggling!

Honestly, I would recommend 4imprint.com to anyone and everyone! They're just the best!

ComplaintsBoard.com is terrible! I sent a message asking for the color code for my design. The color on the website mockup appears different from the color code options. I want to confirm that the burgundy color is not as dark as it appears on the mockup, but more red like the main color options. They informed me that I have to place an order first, which costs over $100, to access the detailed color code options. So, I asked if they know if the color options on the website are similar to the actual print. Their response was, "Can you read what I just typed?" Thank you! It's wonderful.