VistaPrint
reviews and complaints

I have today just received some business cards I ordered from you.

Whilst I have been happy with the quality of the work when I have used your services before, this batch which I ordered on top quality material is really quite unusable - there were two images - one on each side - supposed to show my face.

The photos I supplied were excellent quality - they have been used befire for printing purposes without any issues - but both the images printed are very dark and the extreme contrast and gamma values seem to bear no resemblance to the images provided by me. You can hardly see my face. As a business card indicates the care with which someone cares about their image to clients I would like the job done properly please. Are you willing to do the job again with a bit more care for me?

I am, quite disappointed that the results are so poor.

Dr iain jennings frgs chartered fcipd
Managing director
Peak activities limited

C/o 72 windsor drive, wingerworth, chesterfield, s42 6tj.

[protected]@iain.co.uk

I have been ordering from them for 3 weeks and only one order with no issues. Don't use them if you have to have the material by a certain date as I have had designer issues, forgetting to send the product, send in the wrong product and now, will not give me a date of arrival saying they are having production issues. Disappointed as I thought I found a company I could trust.

I will give you one honest advice: use a more honest, useful and service-oriented website, even if it costs more, the website where you'll be appreciated.
Because this place is very horrible. I ordered 50 wedding invitations that never arrived. I let the company know about this and asked them to resolve this issue. They just refused and provided no reason for doing so. Instead of doing anything they blamed me. Didn't explain what was my fault, though.
I hate this company for treating me like a piece of [censored].
I hope your crappy business will shut down soon.
So long.

In 2015 I was in partnership on a roofing company. My partner used vistaprint for business cards and other services. My partner passed away unexpectedly, and the business was closed. Some months later I noticed I was being charged on my american express by vistaprint for various products and services, none of which were actually being provided. I contacted them and they said they could only refund the previous 3 month's charges, even though the service had not been used for over a year. Just tonight I was looking at some recent charges and notices they were back at it. I called amex to have vistaprint blocked this time, and don't yet know how much of the money they ripped off can be recovered. I went online and this is a pattern of conduct by this company. Once they have your credit card or account number, there is no end to monthly charges.

I ordered standard business cards and was then offered a bonus of 500 cards when it came time for charges it charged me more than was quoted when the offer was made. I asked them to cancel the bonus offer then the billing was so confusing that I still don't understand what i'm being charge for. Called customer service and the answers that I got conflicted with every thing that my records show, this has the earmark of a flyby night company with deceptive practices in both accounting and advertising.

I, mohd muzaffar hussain am structural engineer, just four days back I have given on line order to print visiting cards. I totally agreed upon the services which the "vistaprints" has been giving to the clients or customers. If the visiting cards have much more milky white than it looks very good, I want the company's quality fellows should take much more milky white card than it is very much look good and brighter.
In near future I will give much more orders in letter heads, visiting cards, some brochers and other items which I am seeing in the vistaprint.
My request is to take milky white cards and paper in future order

I run a business in london.

I spoke with a gentleman who was kind enough to email me a copy of the design for my foam board that I had created and paid for. This was a pdf version and unfortunately I am unable to use a pdf version of this on my side for my business purposes and therefore I need an image or jpeg version for my uploading.

I called vistaprint back and explained the situation to miss nawather sahli who was very cold, abrupt and terribly rude to me. She simply said no and kept repeating that she would not have sent me the pdf version of my design like how her colleague has done.

I told her that she has very bad customer service of whom is representing such a big company; vistaprint. I then asked if I could be transferred to a supervisor who may be able to help me with this image and her response was "no". Then asked for the supervisors email of which the response was a very abrupt "no" once again.in disappointment I then asked for the supervisor/manager's name and she replied "no because it is against the law to provide their name". Surprised at this response whilst running a business of my own where the supervisor's, manager's and director's names as well as all staff are all known to our clients, I asked why and she said that it is personal data so she will not give it.

I am appalled at the service I had received today and feel that vistaprint should be cautious in their recruitment as this member of staff was very insulting. This is unacceptable.

Oh god, what a bad customer service. The worst I have ever experienced. They often make mistakes and feel ok about it. This happened to me. My order wasn't shipped, it was their fault, but I wasn't offered anything in return, no refund, no replacement or resending the same product or free. I realized that they weren't about to send me anything at all, only used stupid excuses. Eventually, they refunded money, but it took them 3 months.
I'm tired of them.

Dear sir/madam,

With reference to the above I set my own business up & visa print produced my business cards & secured my website address.

Please note that I have reported this complaint & they have told me to contact network solutions in the u.S. Which we have but did not get this situation resolved & it would be too expensive to telephone america again & this should be up to vistaprint to get this resolved asap.

I would appreciate it if you could contact me at your earliest convenience.
Deborah tania hughes
8st anthony's gardens
Riverside village
Hebburn
Tyne & wear
Ne31 1rg

Landline [protected]
Mobile [protected]
Mobile [protected]
[protected]@yahoo.com

The quality of business cards were terrible.. It was like paper on three different occasions, even after stressing my needs.

On the fourth occasion, after throwing them in the bin, I requested a refund and they said that they weren't allowed to refund the whole amount.

This company should not be allowed to trade as they are well below the average in terms of product quality and customer service.

I have ordered some invitations from this service vistaprint and they messed up everything. I had to redo everything and I was extremely angry when they asked for extra money. I contacted them and demanded to speak with their manager but they refused. Then I asked their owner's contact details and they also refused to provide me with that kind of information.
These people messed up my order, invitations were not like I expected and they made everything look like as if that was my fault. I will never use them again and I will spread this information. Avoid!

Loyal vistaprint customer since 2007, but I have to speak up now. I have paid to be a vistaprint reseller and you are not treating me like a business partner. I have appealed to you for over a year to allow resellers opportunity to avoid having work in process items deleted. Yet saved and copied creations are deleted without warning. I have to recreate over a hundred works again. We are treated like customers with no paid partnership status. Shame. Work for clients takes time and purchase dates may not be immediate. Void your 60 day delete policy for resellers who have made a commitment to and investment with vistaprint.

A year ago I made a single order, for business cards, with vistaprints which I paid for in full. For the past 11 months vistaprints has been making unauthorized charges to my visa for services I never agreed to. I contacted their customer service, who assured me it was being referred to their "fraud department" and I would receive a call within 2 days. Five days, no response. I emailed them, received a response from "sheldon" asking for more information, provided the information and three days, no response. I sent a follow up email, and received an identical response now from "garcia". Clearly an auto-response.

Ordered visiting cards 200 nose on were december 2016.

Till it is not delivered.

Called manylon times to customer care, only reply is "we will deliver in time" I am getting.

Donto know at what time I will get from vistaprint.

Moreover I had paid entire amount.

This is nuisance from your end.

Tell us at what and which time / date u will deliver

Or

I can login for some other website for new order.

If your customers are not happy like me later, u cannot rum the business.

Because customer is god.

G balaji
[protected], [protected]

From: stephen guy
+[protected]
102 brokes way
Tunbridge wells
Kent
Tn4 0at
England

Account number [protected]
Order numbers - 2bnqw-44a55-7t9
Clk81-54a38-8g5
57k9w-44a02-9g2
Dear sir madam

I am writing this complaint and would seek compensation for the following:

I would like to start by saying that the service I have received from your company is despicable, idle, careless, unprofessional.

I first ordered two calendars from the above order numbers, when arriving at my house on time there was a noticeable spelling mistake considering it was only one word used I find this very bad from your quality control side of your company not to check a single word.

I complained at cost to myself from phone calls, I had to make the spelling easier even though the fonts are available on your website, therefore did not get the calendar I was expecting.

I thought I would give your company a second chance and ordered two more calendars, on arrival at my address one of the calendars was correct but the second one was of a german family not of my family, this is a copyright infringement on behalf of the other german party and on behalf of myself pictures that I did not give vista print permission to send to a german family.

I compromised with your manager who insured me that I would receive the correct calendar the next day, this was very important as I was flying on 22 december and I was insured that I would receive it on the 22nd morning as I have a flight at 4 pm, I did not receive this calendar it was delivered at 4:30 pm on the 22nd to my neighbour, that's being too late for me to take as these were important new year gifts for my family in russia.

I seek compensation for copyright infringement i.e. Sending my pictures to an unauthorised person with pictures of my child without permission from me.

The 10 days leading up to christmas a terrible service from vistaprint making several mistakes on several occasions on a simple order.

I ask that we settle this dispute with compensation negotiable between ourselves or I am prepared to make a court application for copyright infringement i.e. Sending my calendar to unknown party with out my permission. I will start with the financial ombudsman and this will be a cost to vistaprint of £500 just to proceed with my complaint in regards to the consumer act and not keeping to agreed contract arrangements, after checking the calendars and confirming the information on your website was correct for each of my calendars.

I will proceed with a county court case requesting it to be heard at high court level for copyright infringement. The cost of the court will be liable vista print along with any successful application I make for compensation.

I seek compensation for a two week ordeal where I was very stressed from calling and explaining your mistakes at cost to me. I can understand mistake but to make three mistakes is just unacceptable.

I must remind you that I have a choice of companies to use and vistaprint it's not the only one, I am prepared to go public and to disgrace vistaprint with the watchdogs and media.

Please do not underestimate this complaint as I will follow through.

I also remind you that I have documented detailed evidence of your mistakes and of your copyright infringement and I also have a copy of someone else's calendar who would also be quite prepared to sue vistaprint for the same reason.

I expect the swift response within 14 days before I will start proceedings I hope we can come to amicable agreement.

Regards mr stephen guy

This place is the worst. I had a bad experience with them years ago — the promised discount was bogus and the paper/print quality was terrible — but I foolishly decided to try them again because they had just what I needed and I was able to use their online tools to design and order it. I paid through the nose for the highest "quality upgrades" to make sure the product was presentable.

I placed the order 10/24, and the promised delivery date was 11/3. I paid via mastercard. I received an order confirmation with payment details and estimated delivery date. I logged onto the website the next day to check the order status, and it showed the order details, estimated delivery date, and payment information, including a little mastercard logo showing the payment method used.

I have received no other communication from vistaprint since the order was placed. It is now november 11 — more than a week past the est. Delivery date — and the order still says "processing." I called vistaprint and they said, quote: "I see here the payment was never received for this order. This is the reason it could not be printed and shipped."

When I told them that was ridiculous, they said, quote "you may send us proof that this payment was deducted from your account and we'll be able to have this investigated. Our fax number is 1.877.611.3291. Please include the account number, order number and a brief description of the issue. What we'll need is the proof you have on your end, through your bank, that vistaprint got payment for the last order."

Aaaaaauuuuggggghhh!

For all that is holy, please do yourself a favor and do not do business with these people. Vistaprint, aka cimpress usa

Found this vistaprint website and decided to give it a try. Ordered a photo book as a present for my parents for their 35 year anniversary. I placed my order and then I received a notification from this website that as a new customer I was offered some free cards. Since it was supposed to be free I agreed.
They charged me and I found out that they charged more than I expected. I contacted vistaprint customer care service and they said that I was charged for shipping and cards! Cards! I asked them to cancel my order (cards) and they said ok. They promised i'll get a partial refund within a week. Nothing. About three weeks later I received my order and I wasn't actually surprised when I saw the cards. They did not keep their promise and never cancelled my order. There was absolutely no way to get my money back. Well, I must say that I loved everything, but the fact they scammed me makes me mad. Will not do business with these cheaters ever again!

We went to the site and built some business cards. After completing the task, I erased the cookies that vistaprint had placed on the computer. However, the cookie folder and its contents "device" and "cookie test" with the instruction "any connection" keep reappearing.

I've spent the last three hours trying to find the location of this spyware (or whatever it is), but have not been successful. And i'm wondering why firefox (which updated itself, even though I have it set for no updates) allows this vistaprint malware to remain on my machine.

I'm not going to return to the site to get its address.

I had to have my visa shut off 2.5 weeks after signing up for vistaprint's free website 30 day trial. I should've done that before all the debits started popping up as there was no free anything, I was being charged the day after signing up. I had "assumed" i'd get a free 30 day trial for my two businesses then, as I told my bank, the company would contact me or at least warn me now I would be charged, if I decided to retain my sites. On ebay's sign out screen vistaprint is usually there in bright colors with a new customer's biz card deal etc. I ordered a few products which turned out to be great and the shipment was very timely, all in all good, so when the free trial kept persisting at the end of their complete order screen I finally clicked. I was being debited large amounts. Some small and at 3 a.M. But the largest was $176.00. Go daddy has a free 30 promo on some site plans. Okay. I trust them with just cause so far. But not vistaprint.

Went to order existing business cards but needed to change my title, thought this would be an easy task. After spending a few hours trying to do so because I knew it couldn't be as difficult as I was making it out to be, I called customer service. Rudely said, no we cannot help you because you uploaded this image, we can not make any changes. Thinking I just got a hold someone having a bad day, the next call same tone, same answer. So I decided to chat, nicely put, she couldn't help me because I needed to make the change because I uploaded the logo. The problem with this, is I don't have the time or desire to 'design' my business card, I want to be able to click, pay and go. The other issue is I have changed computers in the last two years, which I would think many of us have, therefore losing this information, as I actually thought it was stored with vista and making a simple change would not be rocket science. I truly suggest vista's computer dept find a way to change this as they have lost a pretty damn good customer and i'm sure i'm not the only one out there who has experienced this. Too many competitors out there happy to help to stay with bad customer service.