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Starbucks Complaints & Reviews

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Starbucks - Gift Card never received

Posted: 2014-05-29 by    speciale
Complaint Rating:  0 % with 0 votes
I ordered a Gift Card in April 2014, which was never received. It was supposed to be a Mother's Day gift. Mothers Day came and went, and nothing. I called customer service more than three times, and spoke to someone different each time, and each time they took the information wrong (wrong address, wrong billing address, the funds were changed to Canadian funds instead of remaining US funds etc.) The last time I called the representative didn't know what she was doing either, and kept asking me the same questions over and over again. I asked to speak to a manager, she kept going back and...
Complaint comments Comments Complaint country United States Complaint category Food

Starbucks - very offended by some of the people who run the location at stapeley aand mckellips

Posted: 2014-01-19 by    brewthis
Complaint Rating:  0 % with 0 votes
I believe the manager treated me with disrespect, by calling the police on on me for something so minor and minute, it was very offending, in a way pinning me with something so calluse, felt like she was useing her employees in her own best interest against me, considering taking legal action in discrimination lawsuit case, Starbuck's need to contact me with a full investigation on this situation before a more serious violations are eminent !!!...
Complaint comments Comments Complaint country United States Complaint category Building, Construction

Starbucks - waiting for order

Posted: 2014-01-04 by    blueman2
Complaint Rating:  0 % with 0 votes
Ordered two tall mochas' waited up to 20 min, while 3 other empolyes walked around doing nothing. Also i was told that they had no salt for my orignal order which was salted carmel mocha. I was going to order two pastries then i look at them and they were either falling apart or crumbling on the plate or looked extremly old and hard....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Starbucks - District of Columbia, glover park - property upkeep

Posted: 2013-05-21 by    daninDC
Complaint Rating:  0 % with 0 votes
The Starbuck here in Glover Park is like a pig pen. They don't care about the neighborhood, just making money. Papers, butts, cups and litter is the norm around they shop....
Complaint comments Comments Complaint country United States, District of Columbia, glover park Complaint category Retail Stores

Starbucks - Bad service

Posted: 2013-04-13 by    Ahmed Elsherif
Complaint Rating:  0 % with 0 votes
Thank you in advance for your patience and understanding. Before I start my complain I would like to introduce myself: my name is Dr. Ahmed El-Sherif, 39 years old, specialized in Hyperbaric & Diving Medicine. I used to visit Starbucks (Maadi, Corniche El Nil) too frequent with my fiancé where the last time was on Monday, April 1st at 11pm. We ordered our favorite drinks, sat on two close sofas, and started having some talk surrounded by the usual great atmosphere where I normally was holding her hand and from time to time kissing it, too! The atmosphere was suddenly broken by a guy (Ahmed...
Complaint comments Comments Complaint country Egypt Complaint category Restaurants & Bars

Starbucks - Iowa - ordered 1 got chrgd 3

Posted: 2013-02-01 by    choppa chop ya down
Complaint Rating:  0 % with 0 votes
i ordered a 10 $ gift card for a friends birthday got chrged for 3 of them i wanted only one can u pleez cancel the 2 and keep one 712 253 1163...
Complaint comments Comments Complaint country United States, Iowa Complaint category Credit Cards

Starbucks - Tennessee, Nashville - Poor Service, unhealthy environment

Posted: 2012-07-26 by    VickyT
Complaint Rating:  0 % with 1 votes
I have been in this Starbucks on 7/18/12, 7/20/12 and 7/24/12. I am there almost everyday during the week. Each time I have been into the dining area it has been unbearably hot. I understand from staff that there is some problem with the AC but this seems to be a long term problem. I notice there has been no attempt to make the atmosphere more pleasant such as portable AC units or fans in the dining room. I do think that there could be some attempt made to cool the area by bother means.

I also noted outside food being brought into the restaurant and flying insects. I think these...
Complaint comments Comments Complaint country United States, Tennessee, Nashville Complaint category Restaurants & Bars

Starbucks - Georgia, Fayetteville - Lousy experience

Posted: 2012-05-29 by    Gail the one
Complaint Rating:  0 % with 0 votes
We spend a few months of the year in Ga. We always go shopping at the Pavillion when I'm in Ga. The Starbucks at the corner of Hwy. 85 and Pavillion Pkwy. is my preffered coffee stop, or atleast it WAS. The last time we went in there we were helped (I use the word help loosely) by a woman named Christy. She was very ruud and not much help at all. I will never go back. I always order the same thing, my order never changes. When we received our coffees the one I ordered was wrong. Christy insisted that I ordered the wrong thing, I know I did not. She argued with me for 10 minutes and made me...
Complaint comments Comments Complaint country United States, Georgia, Fayetteville Complaint category Food

Starbucks - ice mocka with spider

Posted: 2012-05-10 by    zhiyang chen
Complaint Rating:  0 % with 0 votes
i bought an iced mokka in burjuman center starbucks coffee. i had it in the shop, when it was nearly finish, i feel there is something defferent come to my moths. so i chewed it, i did think this is ice. but i found it is a "bon" sound in my mouth. so i spit it out. that is spider.
i brought it to sales manager, who told me the starbucks manager will contact me within 24 hours. and i called shaya the starbucks agent in dubai, the service manager told me, starbucks will call me within 48 hours. all of this is lie. i waited more than 68 hours no calls no emails, nothing feed back...
Complaint comments Comments Complaint country United Arab Emirates Complaint category Food

Starbucks - Maryland, Gaithersburg - Bad Management

Posted: 2012-03-28 by    shanwick
Complaint Rating:  0 % with 0 votes
The store manager (Mary) at the Potomac Valley Starbucks off of Darnestown Road is over-working her employees and manipulating them as well. She has employees coming in on their day off (sometimes to cover her shifts) and working them over-time. She doesn't replace these days off that these days off that she asks employees to give up. A lot of the time she is not even at the store and will be out "running errands" or at home. I'm very upset about the over working of the employees. She needs to stop asking employees to take days off. When the employees say that they can't,...
Complaint comments Comments Complaint country United States, Maryland, Gaithersburg Complaint category Other

Starbucks - Washington, Tukwila - Wrong drink, was treated poorly

Posted: 2012-03-15 by    simon3233
Complaint Rating:  100 % with 1 votes
I go to this Starbucks almost every day for the last 5 years, pretty much all the employees there are very friendly. That's why I was so surprised today. I purchased a grande nonfat no foam late using a drive-thru. When I got to work and took a sip of my coffee, I realized that they gave me the wrong drink, I looked at the label and it said Grande Chai Tea Latte. I did not see the label at first, because they double cupped my drink and the label was hidden. Well, it happens, all of us make mistakes.
Since I work only 5 minutes from the Starbucks, I got in my car and drove back. I walked...
Complaint comments Comments Complaint country United States, Washington, Tukwila Complaint category Restaurants & Bars

Starbucks - Florida, Miami Beach - Starbucks racist manager

Posted: 2012-02-19 by    Starbucks not a fan
Complaint Rating:  0 % with 1 votes
I visit A LOT of Starbucks. I like the atmosphere and the people are really nice to me.

That was until I went to the Starbucks on 749 Lincoln Road, Miami Beach, FL.

I went in at around 7:30 AM and it wasn't very busy. I was the only person in line. The male barista greeted me very friendly.

I asked for a tall cup of hot water because I had a VIA (that I actually bought from that Starbuck two days prior). He said "sure."

The manager who was behind him went over to pour the hot water and said (in a very snappy tone) "I'll...
Complaint comments Comments Complaint country United States, Florida, Miami Beach Complaint category Food

Starbucks - California, Fillmore - Employee Altercation

Posted: 2012-02-16 by    DeborahJean
Complaint Rating:  0 % with 0 votes
Behind a car, making a left hand turn from busy HWY 126. After a long parade of traffic, the car in front of me has PLENTY of time to make her left hand turn so that the three cars behind her do not have to sit through the light again. Instead, she waits for for a very slow moving van to go by before she turns. There was enough time for four cars to safely turn left before the van passed by. Annoyed by having to to be a sitting duck, longer than necessary, I gave a quick honk thinking maybe the driver in front had fallen asleep or was busy dialing in her radio and gave the hands up as in, "What...
Complaint comments Comments Complaint country United States, California, Fillmore Complaint category Restaurants & Bars

Starbucks - I did not taste my drink prior to leaving the store; hence no formal complaint was registered directly

Posted: 2012-01-09 by    Emage
Complaint Rating:  0 % with 1 votes
I did not taste my drink prior to leaving the store; hence no formal complaint was registered directly. I used to go to Starbuck's every day. Little by little I changed my drink choices because the expresso drinks tasted "stale" as if the grounds had not been cleared and the ground holder properly cleaned. I grew up in New Orleans so I know coffee from an early age. We had coffee bottles and I remember asking for mine in my highchair, hence the love of lattes as an adult. I am also a true Italian, hold the passport, so I also know expresso. What is all of this leading to? Years ago...
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Starbucks - Rewards Program NOT honored

Posted: 2011-12-21 by    Milly S.
Complaint Rating:  100 % with 2 votes
I have been a REGULAR Starbucks customer since approximately 2006. On average I have probably spent $150 per week at Starbucks since that time. I registered for their Rewards program and, even since registering my card, I have spent, at least, $200 that was not put on the card. In any event, CLEARLY the rewards email tells me that a latte drink falls under the free refills in a same store visit. Yet, when I went for my refill reward at the Starbucks inside the Safeway store in the 3000 block of East Camelback Road, Phoenix, AZ today, I was told by the Starbucks employee and manager that NO hot coffee...
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Starbucks - Were is the de caff?

Posted: 2011-12-21 by    monalisa
Complaint Rating:  100 % with 1 votes
visited your store on Day st. Moreno Valley Ca. last night. I walked in at 8;50 pm and ordered a decaff. I was told by the girl, There was none as they do not brew it that late. I asked if they were closing and she said no. They were open until Midnight for the drive thru. She offered me a "decaff shot". She explained to me it is a shot of coffee added to hot water. I let her know, it didn't sound as good and I really just wanted a decaff. She told me they just do not brew it at that time of the evening. Really? And your open until midnight? It's not even 9pm???? Hummmm... I...
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Starbucks - North Carolina, Flat Rock - misleading advertising

Posted: 2011-12-20 by    hooray44
Complaint Rating:  0 % with 0 votes
selling 16 oz tumblers for 19.99 with free refills in the month of January.Sounds great except not at in name only stores in supermarkets.I was told by customer agent only can refill at free standing starbucks stores. The closest store other than in supermarkets is at least 15 miles away when pointed this out to customer no service and proceeded to ramble on about taking it up at a meeting in the meantime the sale continues without resolution maybe x-mas 2012....
Complaint comments Comments Complaint country United States, North Carolina, Flat Rock Complaint category Retail Stores

Starbucks - Discontinued Item

Posted: 2011-12-16 by    LizLemon321
Complaint Rating:  100 % with 1 votes
They discontinued the chonga and the hawaiian bagels and replaced them with "new york style" bagels. I've been to NY and these are no where close to NY style bagels. They taste like hard thin rocks. Bring back the hawaiian and chonga bagels!! Starbucks employees even complain about the loss of the good bagels to these nasty hard and bland bagels. Whyyyyy?!...
Complaint comments Comments Complaint country United States Complaint category Other

Starbucks - Senior discrimination

Posted: 2011-11-15 by    Hespelare
Complaint Rating:  0 % with 0 votes
Have been to this location many times and have never felt comfortable here. Maybe it's because it in front of a large State University and they only want to wait on like kinds of people (YOUNG). They all have this " can I get this Senior Citizen out of here as quickly as possible" attitude.

Many folks in line and the orders were taken very quickly; but everyone in front and behind me got their orders and I was left standing; finally mine we done AFTER all other people were served?????? If they had an explanation for this; it was never voiced to me...ie we had to brew...
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Starbucks - New Mexico, Albuquerque - "gold" card that has little value

Posted: 2011-08-26 by    M.Woodward
Complaint Rating:  0 % with 0 votes
Earning "stars" or a Starbucks "gold" card is virtually useless. Finally, after several emails and calls with Starbucks I understand their card-plan. To earn a free drink, you must use their card (loading it and reloading it with money) for 45 transactions. In other words, purchasing 2 drinks at the same time in one transaction with your card amounts to a single transaction in the elusive goal of obtaining that free drink. Better to buy 2 drinks in 2 separate transactions. After 45 transactions, you then get a free drink after an additional 15 transactions. So, they don't...
Complaint comments Comments Complaint country United States, New Mexico, Albuquerque Complaint category Other

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