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2.0 267 Reviews

Sleep Number Complaints Summary

68 Resolved
197 Unresolved
Our verdict: When using services from Sleep Number with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Sleep Number reviews & complaints 267

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Newest Sleep Number reviews & complaints

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7:35 pm EST
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Sleep Number Sleep number bed

Only gave 1 star because I had to mark a box but deserves 0/Zero. Sales manager lied to us the whole 2 1/2 hrs we were in the Norton Shores, MI store.

Obviously we found this out after we received the bed. We didn't want the movable frame back but we got it! Called him to complain & he pretty much said "too bad". I told him to come & get it because we wanted to return it. He refused.

Have filed with BBB & talked to customer service but did NO GOOD even though my 2 request were within the 100 day time period!?!

Bed loosing air & sags in center just like a blow up mattress.

Now my husband has fallen out of the bed twice. The 2nd time he fell (too soft) out he hurt himself. Went to doctor & my husband just got done getting Shoulder Replacement Surgery! It was suggested that we contact SN about the injury & we will?!?

See Facebook page "Never buy a Sleep Number bed". It is full of people who have had problems with SN & nothing is done about it at the home office.

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11:39 am EST
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Sleep Number - Customer service

My name is Raul Yescas, and this is our second Sleep number bed we have purchased. we are having problems with our bed, and we called customer service and set up and paid for a technician to come out and do any repairs need to get our beds to work, my side was losing air and wood have to put air in the bed at least 3 times a night and my wife's side would...

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1:04 pm EST
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Sleep Number - Sleep number i8

Hello, I purchased a sleep number that was installed last year on January 4th. I didn't really use the heater during that winter because our winter was very mild. This past December of 23, same year we purchased the bed, we did use the warmer because it was a little colder. I noticed we were having issues with the warmer on the app. I finally found a remote...

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7:41 am EST

Sleep Number Uneven mattress.

When sitting on edge of mattress, I continuously slide away from mattress. I have to position myself in the middle of the king-sized mattress to get to a level position. See email to Thomas Norman, Store Manager, dated 1/2/2024. Have spoken with Denise and Victoria without any solution. I have also filed a complaint with Texas State Attorney General on 1/2/2024.

Claimed loss: Defective Product

Desired outcome: Sleep Number to take back defective product; and refund correct amouint of funds.

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10:46 pm EST
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Sleep Number - Customer service/district manager

if I could I would give this company O stars! Avoid this company all together. Purchased a king I8 mattress with adjustable base on 11/24/23 with a delivery date of 12/09/23 between 1:30-4:30. Got called at 1:50 on the delivery date by Customer Service to tell me my order wouldn't be delivered today because they order wasn't at their delivery warehouse and...

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3:03 pm EST
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Sleep Number Flexfit split king

Our bed was delivered two days ago (12/14/23) and the technicians couldn't get it to work - the power light came on but nothing worked. They double/triple checked the connections and tried different outlets - no luck. They called it in and gave us two options - take the whole bed away and send a new one or leave the bed and they would swap it out for a new one asap. We opted for them to leave the bed - big mistake.

Our experience with customer service has been terrible - super long wait times, getting bounced from person to person. At this point we just want the whole bed taken away - customer service rep said sorry, base is not returnable - doesn't matter that it's broken. The thing doesn't work and sleep number won't take it back?! We should have let them take the whole bed when we had the chance.

I have read through the policies/warranties, etc. bottom line I took away is that Sleep Number has the option to take it back - we want it taken away, we are so soured on Sleep Number. We will take this to small claims court if we cannot resolve this issue, time is of the essence.

Claimed loss: We have taken time out of work to deal with this issue not to mention the stress and anxiety we're experiencing trying to get this resolved.

Desired outcome: Return entire bed, including inoperable base, for a full refund.

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1:37 pm EST
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Sleep Number - Discount process

First of all, we love our Sleep Number C2 wirh Flexfit 1 base. While in the local store the salesperson told me to check the web and I would get any additional discounts that were there within 30 days. A week or so later, I put the exact same bed in my cart and it was a significant difference than what I paid. After being on the phone with customer service...

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10:00 am EST
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Sleep Number - Sleep number ile bed

I bought this bed in 2018 from a Sleep Number company. The bed is the ILE Sleep Number bed, can only be purchased at given times during the year it is a top-of-the-line bed. The bed is now not quite five years old. When we started having problems with it, we notified the company we notified the store we were only given replacement parts for the issues that...

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5:59 am EST
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Sleep Number - Order # [protected] the whole set up process from sales to delivery! Smart control system, mattress/1b

I placed an order for above after visiting a showroom while on business trip in Houston TX. My wife and I explained the type of platform bed we have, and the salesperson informed us it would work fine with the mattress we wanted! Our delivery date was 11/9/2023! The install got into our bedroom and told us we needed to remove the 2 drawers at the end of the...

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4:20 pm EST
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Sleep Number - Beds

Don't walk away, run away! Do not trust them when they tell you that you do not need a remote for the adjustable bases. Although that may be true initially, just wait until you have issues with the adjustable base because it will happen! In order to trouble shoot the base you have to have the remote! Oh and the fact that you have spent $11,000 for the bed...

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2:12 pm EST
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Sleep Number Delivery of my Sleep Number Bed

I need a delivery time frame of the afternoon yet Sleep Number is not willing to make any change to work with me. When I said I wasn't available for morning delivery, it's because I work.

They changed delivery from Wednesday 11/14 7am - 10am to Friday 11/17 and sent me both an email and a text stating the delivery would be on Friday 11/17, 1:30 to 4:30, only to send me a text changing it back to 7am - 10am today. After more than several attempts I am left very frustrated and ready to cancel my order.

Instead, I will be sending Sleep Number a bill for my pay for missed working hours as I wait for my bed to be delivered during the wrong delivery frame that was requested, and if needed I will take this to small claims court for reimbursement. I bought a very expensive bed, only to be told no change in delivery. Sleep Number is not willing to work with me and I find that a very disturbing fact.

Claimed loss: 4 hours of work at $23 per hour

Desired outcome: payment for my missed hours since Sleep number was unwilling to work with me on delivery.

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11:55 am EDT
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Sleep Number - i8 split king 360 flexfit 3

I purchased the bed in July 2022 in March of 2023 Spectrum updated our modem from a single 2G to a split 5G/2G. That night when the modem was changed the bed, and several online equipment went offline. One by one I was able to put everything back online except our Sleep Number bed. I immediately called Sleep number to assist with putting the bed back...

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6:47 pm EDT
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Sleep Number My bed busted and my pregnant wife had to go to hospital after falling out of bed

Our bed busted un middle of night and my 6 month pregnant wife had to go to the hospital. My wife has been with Good year for 9 years and I work for a well know construction company and it truly bothers me when bad things happen to good people. We tried the bed for 100 night free trial and 80 days in we are asleep and our bed pops on my 6 month pregnant wifes side and she falls off the bed and has to go to the hospital because of stomach pain. I called in this morning and the only thing they had to tell me is to wait a week for them to come take the busted mattress back but we have to keep a 2500.00 bed frame we have not signed no paper work and was never told about keeping a bed frame or we would have never done this FREE 100 DAY TRIAL. When asked to talk to someone hire then there trained specialist you see the true colors of Sleep Number. I want answers and a phone call. My last name is Roe and my zip code is 43062 you can look my number up in your system.

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Patricia Crozier-Tanis
, US
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Keep Trying... Their sales for 3rd quarter in 2023 were down 13%.

There is a Facebook page titled "Never buy a Sleep Number bed". Soo many complaints... The word is getting out to the public.

Sleep Number has very poor customer service all the way around. They need to consider their customers & keep them satisfied. They very easily could reimburse their unhappy customers, take the beds back & donate the them to a charitable organization. They could then write off the beds! Less unhappy customers.

SN rating isn't the high number they show. Another lie!

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2:56 pm EDT
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Sleep Number - Rip off

Purchased this bed a year ago, called home store numerous times. Called customer service numerous times. Trouble shoot, again and again nothing resolved. Same issues. Bed won't stay inflated, responsive air doesn't work. So many things we were not told. After all this they finally agree to send out a technician "free of charge" (as it should be) but...

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9:04 pm EDT
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Sleep Number - Sleep number salesman and delivery

When I purchased my bed I talked in length with the salesman about the frame I had. I needed to know if I could keep it or not. I even had a picture of it. He assured me that all I had to do was get rid of the drawers and it would work fine. Well delivery came and said no the frame would not work and had to be dissassembled before it could be installed. I...

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3:58 pm EDT
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Sleep Number Sleep Number i8 matress

The mattress is 2 air mattresses covered with some padding. So I returned it under the 100-night guarantee. Then they charged me $249 to pick up the mattress and I was unable to return the base. This deceptive promotion did not make the terms of the purchase clear. I should not be forced to keep this base nor should I be charged $249 to return a mattress that was uncomfortable and over-priced.

Order #[protected]

Desired outcome: Please refund the $249 for returning the mattress.

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9:04 am EDT
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Sleep Number Brand new m7 was delivered and looked used, call after ten minutes to pick back up

Delivery of my Bed M7 over 4000 dollars and installed in 10 minutes, which was already assembled before getting to my house, plastic was removed outside my home front door and noticed plastic was taped, sign that this may be used bed.

After inspecting bed I found cover to be sagging and asked delivery to take it back, got on phone with customer service and was told to inflate to 100 psi. Delivery driver left before I finished phone conversation. Made no difference. I told them I want new replacement bed not refurbished bed. Wasn’t in home for 10 minutes will not except replacement parts to fix what should have been perfect bed. Called store and showed video and pictures and they assured promised me a new bed with in a couple of days, after waiting to hear from regional manager that same day it was delivered (never happened) I called customer service again, they refuse to take back bed for new exchange and said I’m liable for shipping. That is unacceptable as I complained on day of delivery and they wouldn’t take it back after defective workmanship. The bed in store was perfectly tight. Mr paul was horrible and his attitude and made me feel like oh well too bad, you’re stuck with junk. Almost with a laughable demeanor. Terrible customer person to have working there.

Desired outcome: Replace bed with new one that’s not defective ,Pretty simple . Not asking for anything for wasting my whole day and time . But to say you’re going to replace all the materials is like refurbishing the bed not exceptable .

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10:34 pm EDT

Sleep Number Bed; we would like someone to repair mattress

My husband and I purchased a Sleep Number bed in Huntington Beach about three years ago. I worked fine for a few years and then collapsed on one side. We called the SN customer service number bed and were directed to a website. We called back and stated what was shown on website was not working to re inflate. Customer Service would not listen. We sent numerous emails with no response.

We spent $3,500 for this item and

and will need to purchase a new one.

Sleep Number bed is unresponsive.

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6:06 pm EDT
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Sleep Number - Bedding shipping and account info

I ordered a new set of sheets about a month ago. We received the wrong size and bed type. I called and spoke to a rep who charged me $7 to get a label to return the incorrect sheets and get a new set sent out. The new set arrived and was again the wrong size and bed type. I called and spoke to another rep who did not charge me for the return this time but...

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8:04 am EDT
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Sleep Number Sleep number bed

I have had a sleep number bed for many many years. That being said, I now have asthma and hard time breathing. I bought new carpet and new furnisher for my bedroom and I thought may be there was something in them that was making me sick. But in reality I’ve been getting sick for a long time. I had surgery and slept in a different room for 4 months and started to feel better. And when I went on vacation this year, It seemed that I could breath better. I thought it was all the clean air up north that was affecting my breathing better. When I returned to my normal bedroom and after I came home from vacation, my coughing and breathing bad returned. I am getting ride of my sleep number after reading this. I hope it solves the problem!

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Sleep Number In-depth Review

Product Range and Quality:

Sleep Number offers a wide variety of beds and accessories, catering to different sleep preferences and needs. The products are known for their high quality materials, ensuring durability and longevity of the beds.

Customer Service:

The customer support team at Sleep Number is highly responsive and helpful. Contacting customer service is easy, and they provide excellent assistance with product selection and customization.

Ordering Process:

The website is user-friendly, making the ordering process a breeze. Product descriptions and specifications are clear, and customization options are readily available. Pricing and additional costs are transparent, ensuring no surprises at checkout.

Delivery and Shipping:

Sleep Number ensures timely delivery of their products. The items arrive in excellent condition, thanks to their careful packaging and handling. Customers are kept informed with tracking and communication throughout the shipping process.

Installation and Setup:

Professional installation services are available for those who prefer assistance. However, setting up the Sleep Number bed is easy and straightforward, thanks to clear instructions and guidance provided.

Comfort and Performance:

The Sleep Number bed offers exceptional comfort and adjustability. It effectively relieves pressure points, promoting better sleep. The bed also features noise and motion isolation, ensuring minimal disturbance. Additionally, it has temperature regulation capabilities for a comfortable sleep environment.

Warranty and Returns:

Sleep Number provides a comprehensive warranty with a generous coverage and duration. Initiating returns or exchanges is easy, and the refund process is timely. Customers are generally satisfied with the warranty claims process.

Value for Money:

Sleep Number beds are priced competitively, offering affordability within their price range. When compared to competitors, Sleep Number stands out in terms of features and pricing. Investing in a Sleep Number bed is a cost-effective choice for long-term sleep quality.

Customer Reviews and Ratings:

Customer feedback and ratings on various platforms indicate high satisfaction levels with Sleep Number. Common positive aspects highlighted by customers include comfort, adjustability, and customer service. Negative aspects are minimal and vary among individual experiences.

Innovation and Technology:

Sleep Number continuously introduces new features and technologies in their products. They integrate well with smart home systems and are compatible with other devices. The company also invests in ongoing research and development efforts to enhance sleep technology.

Social Responsibility:

Sleep Number demonstrates a commitment to environmental sustainability through their practices. They ethically source materials and have corporate social responsibility initiatives in place, contributing to a positive impact on society.

Overall Recommendation:

Sleep Number excels in providing a wide range of high-quality beds and accessories. Their customer service is top-notch, and the ordering process is seamless. The comfort and performance of Sleep Number beds are exceptional, and the warranty and returns process is customer-friendly. With their commitment to innovation, technology, and social responsibility, Sleep Number is highly recommended for customers seeking a personalized and comfortable sleep experience.

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