Sleep Number reviews and complaints 1
View all 265 complaintsSleep Number - Flexfit split king
Our bed was delivered two days ago (12/14/23) and the technicians couldn't get it to work - the power light came on but nothing worked. They double/triple checked the connections and tried different outlets - no luck. They called it in and gave us two options - take the whole bed away and send a new one or leave the bed and they would swap it out for a new one asap. We opted for them to leave the bed - big mistake.
Our experience with customer service has been terrible - super long wait times, getting bounced from person to person. At this point we just want the whole bed taken away - customer service rep said sorry, base is not returnable - doesn't matter that it's broken. The thing doesn't work and sleep number won't take it back?! We should have let them take the whole bed when we had the chance.
I have read through the policies/warranties, etc. bottom line I took away is that Sleep Number has the option to take it back - we want it taken away, we are so soured on Sleep Number. We will take this to small claims court if we cannot resolve this issue, time is of the essence.
Claimed loss: We have taken time out of work to deal with this issue not to mention the stress and anxiety we're experiencing trying to get this resolved.
Desired outcome: Return entire bed, including inoperable base, for a full refund.
Confidential Information Hidden: This section contains confidential information visible to verified Sleep Number representatives only. If you are affiliated with Sleep Number, please claim your business to access these details.
Latest Sleep Number Reviews
Mixed Reviews Reflecting Varied Experiences Awesom Bed Has been very good overall Replaced Original Select Comfort with Sleep Number and L them Both Most Comfortable Bed EverGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!