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Rooms To Go Customer Care Service

RoomsToGo.com, Inc.

11540 Highway 92 East
Seffner
Florida
United States - 33584

Customer Support Phone Numbers

Phone:
+1 888 709 5380(Internet Sales) 1 0
+1 800 766 6786(Other Inquiries) 3 0
Work days:
Mon9 AM - 10 PM
Tue9 AM - 10 PM
Wed9 AM - 10 PM
Thu9 AM - 10 PM
Fri9 AM - 10 PM
Sat9 AM - 10 PM
Sun11 AM - 7 PM
 

Rooms To Go Complaints & Reviews

Rooms To Go / My couch is peeling

Ya
Yancy Gil on Jan 15, 2017
we purchesed a couch from rooms to go less than a year ago and not even four months after it started peeling at the seems and then all over the sitting area .this is couch that is hardly ever used do to the fact we work all week and the only time we use it is on the weekends . we would...

Rooms To Go / Cindy crawford home van buren burgundy 8 pc leather sectional/delivery / dispatch

Bi
Bill Marshall on Jan 14, 2017
It started off when my leather color was coming off. I asked someone about it and they said it wasn't right. That's not supposed to happen. They told me to call customer service that it is on warranty. So I called, They told me its not. But they said for me to take pictures and email them...

Rooms To Go / Sofa and chair set cindy crawford home

Pf
PF14 on Jan 11, 2017
We purchased a sofa and chair set from Rooms to Go in 2009 from a Rooms to Go in Clearwater FL. We live here 3 months a year. In 2014, both pieces started to fray and shred (see attached photos). They continue to peel away. We visited the store, spoke to the manager and showed him the...

Rooms To Go / Customer service and quality of products

Ma
Maikel Aguilar on Jan 11, 2017
I'm not the kind of person that gives complains, but my experience was really bad, i bought a bedroom set and a sofa, after 2 months waiting on my delivery, the dresser was broke, i had to return it, my bed was incomplete, i still have part of the furniture in my house, and still waiting...

Rooms To Go / Living room sofa set

Wa
WastedMyMoney on Jan 6, 2017
I purchased a new living room set from Rooms To Go in 2015. I noticed some dried looking debris attached to the outside of the furniture but really didn't think anything of it. Within a year, I started breaking out and feeling like something was biting me but I couldn't figure out what wa...

Rooms To Go / Bad sales rep

Br
Bruce Cruz on Jan 1, 2017
On December 31 my family and I went shopping at this store at around 3pm in the afternoon and were met by the rudest sales rep. I have ever met. We were looking at the headboard to purchased and we politely asked the sales rep. about the price. The price were double what we saw at the...

Rooms To Go / Red leather sectional

Bb
bboop7 on Dec 12, 2016
My name is Mildred Garcia-Vargas, about one and a half year ago my husband and I bought a red living room set at the RTG store in New Port Ritchey Florida. We have always purchased our furniture from your company which is why I am so surprised and disappointed. The material has been...

Rooms To Go / Furniture

Ca
Cassi Carrasco on Nov 26, 2016
The end of July I ordered my furniture along with an entertainment center. I received my things different dates piece by piece. When they delivered my sofa, it had a crack on the frame. So again I had to wait more time for them to replace it. About four months later the frame to my...

Rooms To Go / Fraudulent signature practice & refusal to refund for a product that's not even delivered

Sh
Shawn WXY on Nov 23, 2016
On Nov 19th of 2016, I purchased a kids bed frame at Rooms To Go in Brookshire, TX. I was asked to sign twice on an electronic pad. First was for "credit card payment". Then I was asked to sign again. The sales person, Emmanuel Gonzalez, said "this is for you to pick up, not for us to...

Rooms To Go / Loveseat cushions

Rr
RRGarcia on Nov 21, 2016
My name is Roberta Garcia. I was sent the wrong cushion color, I called and asked for the correct color. I was told they would be here 10/31/16. I called several times and have been getting the run around. I am told RTG is waiting on the distributor. I was given a 2 wk time frame, then a...

Roomstogo / Delivery service

Me
Meisam on Nov 5, 2016
You are waisting your money and time there! I purchased $4000 worth of furniture with 600$ delivery cost! and after three weeks still haven't got my bed frame! Their customer service is terrible! they call you 7:30 am to deliver! and if you don't answer you have to wait 48 hrs to...

Rooms To Go / Veneto brown living room set

Ch
christiemo on Oct 27, 2016
Will never purchase rtg ever again!We have spent hours dealing with costumer service and getting passed around... Worthless!! We bought our 3 piece leather set with power 3 years ago while in puerto rico on military orders. We made it back stateside (2 yrs of ownership) and our couche...

Rooms To Go / Refusal of promised service

Da
DawnVS on Oct 19, 2016
I bought several things from Rooms to Go less than a year ago. Within 6 months, the mattress (a Sealy) started to cave in the center. I dealt with it for a few months, thinking that it might just be me, but after months of backaches, migraines, and sciatica, I called customer service. They...

Rooms To Go (Newnan GA) / Sofia sofa set

Ti
Tisha Walker on Oct 14, 2016
Delivery today for sofa set, however they delivered but (wrong color). Rooms to go need to take consideration, I took off work for my delivery. Now I need to take off again, for an error on Rooms To Go behalf . Rooms to go will not compensate for my loss of wages or apologize which i...

Rooms To Go / Sofa, chaise, ottoman/leather is peeling/would like a repalcement of furniture instead of instore credit

11
1117 on Sep 9, 2016
I purchased products 10/08/2011. In Aug 2016 the sofa starts peeling and discoloring. Contacted RTG, sent pictures and they advised the set is out of warranty and they could give me an in store credit of 412.00 and was told by Rep if I purchased anything I will be responsible for delivery...

Rooms To Go / Couch and dining room table

Ta
Tandmgibson on Aug 27, 2016
We have purchased with R2Go for 15 years. Our most recent purchase was a couch and dining room table. Within 1 day of having the couch we were dissatisfied. We called and they said pretty much "too bad". We were stuck with it. Within 2 weeks of having the table the legs on the chairs were...

Rooms To Go / Couch

Ch
Christy Gamble on Aug 12, 2016
I will never shop at rooms to go again. I have seen more people's furniture tear up within 2 years. My mom saw our exact set in someones yard to go to the dump. Thousands of dollars down the drain. We have had our set for like 3 years and take care of it even used their conditioning that...

Rooms To Go / Sofa

Em
Emmear on Aug 3, 2016
I purchase a living room set from rooms to go, it was suppose to be leather, now fours later it is cracking up and it looks like crap. I had a three warranty but guess what they say it is expired. They are selling pleather as leather, I paid 2000.00 for this cheap as furniture and now they...

Roomstogo / Nothing but headache!

La
Lana on Jul 26, 2016
So I have purchased $1000 worth furniture from www.roomstogo.com and they said I'll get it in a week. Several days later they called me and said they'll be here next morning. So I called my boss and took a day off. I spent the whole day waiting for these guys and no one arrived!! I called...

Rooms To Go / Bait and switch misleading pricing and advertisements

Jo
John Muz on Jul 19, 2016
I went to Rooms to Go with my nephew on 7/19/2017 at approximately 5:15pm and our salesperson was named John. We decided to purchase a Kitchen Table and Chairs for $475.00 and considering some theater seats for 1, 500.00 and Bedroom Set for $699.00 and would also need a mattress but we...

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