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Public Storage - Monopoly price fixing practices

Posted: 2014-05-10 by    Monopolyabuse
Complaint Rating:  0 % with 0 votes
Since the company purchased Shurgard, the profits have gone up in direct proportion to the rent increases, which are the maximum allowed. The service has gone down in the same period. They could argue that the increases are due to Shurgard charging below market rates, but it can also be argued that the market rates are being manipulated by this monopoly....
Complaint comments Comments Complaint country United States Complaint category Real Estate

Public Storage - New York, Miller Place - Excessive Rent Increases

Posted: 2014-05-09 by    Steven P Mitchell
Complaint Rating:  100 % with 1 votes
It appears to be the consistent business practice of Public Storage, headquartered in California, to leverage rent increases against their customers once they have their customers belongings as ransom against objections or protests against outlandish rental increases. It appears that it is a business approach that is practiced nationally by this business, which also is exempt by its incorporation status from paying federal income taxes....
Complaint comments Comments Complaint country United States, New York, Miller Place Complaint category Real Estate

Public Storage - Illegal Storage Unit Auction

Posted: 2014-03-04 by    Elaine64
Complaint Rating:  0 % with 0 votes
I had a 10' X 20' unit from about October, 2010 to August, 2012. They illegally auctioned my unit on 8/30/2012. It was illegal because they never sent me any notice (postcards, registered or certified letters, etc.) to let me know they were doing it. They are now trying to play hardball and not settle with me-they think that by not responding I'll go away. Please be aware that they have many individual and class-action lawsuits (property, employment, etc.) going on around the US. If you were a victim of a shady auction, check your state's Self-Storage Laws and make sure they...
Complaint comments Comments Complaint country United States Complaint category Other

Public Storage - fraud and harrassment

Posted: 2014-02-27 by    Gary Rosental Sr. , D372 los angeles Ca.
Complaint Rating:  0 % with 0 votes
After calling with complaints about your employee misconduct by joyce harassing with verbal and physical intrusions by placing obstacles and removing assistive devices to restrict accessability that prevent customer to conduct peaceful quiet uninterrupted business. This is ongoing since price was increased from quote heard on speakerphone and among 6 contract violations perpetrated by public storage employee against Gary Rosenthal. The discriminatory practice are excessively impeding my attempts to remove my storage prior to incurring additional fees and afterwards you told me to pay anyways for...
Complaint comments Comments Complaint country United States Complaint category Sexual Abuse

Public Storage - New York, Queens Village - Filth, Racist/Sexist Employees

Posted: 2013-12-02 by    MISTREATED FORMER SALES AGENT
Complaint Rating:  0 % with 0 votes
This particular storage facility is a dump. Its dirty, they never clean the bathroom or sweep the floors. There are roaches and rats moving from one storage container to the next. They don't hire female workers, its only men there. I think I saw a girl sweeping the hallways once. They only allow customers to use the men's bathroom and keep the female bathroom locked for themselves to use. Women complain that they have to use the men's bathroom. They discriminate against Black people who use the facility. I was told that there is a Black Man who goes to the facility everyday to check...
Complaint comments Comments Complaint country United States, New York, Queens Village Complaint category Movement & Delivery

Public Storage - Virginia - Takes advantage of existing customer with large rate increases

Posted: 2013-06-24 by    Rex Remes
Complaint Rating:  100 % with 9 votes
Public Storage does not care about long term customers. Typically, when you rent something long term and are a good customer (always pay on time, never cause any problems), the renting company will give you a good deal and will normally not raise the rent every year.

Well, it seems that public storage only cares about making money. I have been renting a storage unit for more than 6 years and the rent has gone up by more than 10% EVERY year. I called the customer service line and they say that my rental rate is below the market rate so they will not allow the rate to remain the same....
Complaint comments Comments Complaint country United States, Virginia Complaint category Business & Finances

Public Storage - Florida, Miami - $3000 Theft of clothing

Posted: 2013-03-16 by    VGibialante
Complaint Rating:  0 % with 0 votes
Have been renting a storage unit from them for 2.5 years. Rent has increased by 25% during that time. Also purchased insurance through Willis, the company they promote when you sign up with them.

It had been four months since visited the unit and as soon as we walked in we noticed boxes ripped open and clothes missing. We immediately reported it to the front desk and called the Miami PD. While the officer was filling out the report she pointed out a gap in the wall between our unit and the one next door where you could force your arm through!. All the stolen items were within and...
Complaint comments Comments Complaint country United States, Florida, Miami Complaint category Movement & Delivery

Public Storage - Florida, West Palm Beach - Items Stolen 13 Months Ago and I was not notified

Posted: 2012-09-04 by    cwipke
Complaint Rating:  0 % with 0 votes
I began renting storage unit B254 In April 2009 from Public Storage located at 1155 Belvedere Road, 33405. I visited the unit on 16 August 2012 to organize and remove items and move out as I had planned relocation from the area. At that time, I arrived to the unit, to find locks intact, but my property missing. I immediately notified police and property management prior to entering my unit. Upon speaking with both parties, it came to my attention that the property, including my unit, was burglarized on 27 July 2011. Subsequent to that the property made several attempts to contact me via phone. After...
Complaint comments Comments Complaint country United States, Florida, West Palm Beach Complaint category Other

Public Storage - Illinois, Lisle - Water in storage unit

Posted: 2012-06-03 by    Smitty77
Complaint Rating:  100 % with 1 votes
Water damage thru entire unit @ 2109 Ogden Ave, Lisle, IL Public Storage. Water coming thru the roof when raining, water coming thru cinder block walls even when its not raining, water seeping up thru the concrete floors all the time. Entire contents of boxes, furniture and everything inside the unit was wet & moldy. Had to be thrown out at my expense! I was forced to take their insurance thru Willis insurance, who as I have now found out is owned by Public Storage?! The $2000 coverage was denied and not paid out at all. I had to pay to rent a truck, rent a dumpster (at my home since I wasn't...
Complaint comments Comments Complaint country United States, Illinois, Lisle Complaint category Other

Public Storage - Ohio - My storage unit

Posted: 2012-05-18 by    Gary Shawn Long
Complaint Rating:  100 % with 1 votes
Me & my husband had a storage unit with public storage for over 2 yrs We called them to pay our payment they tell us they sold out things & they mailed us 3 letters. Ok the thing is they mailed it to the wrong address Knowing they had our new 1 I'm looking at 3 letters they have sent 2 us. They owe us money from the unit it's been 2 weeks can't get any 1 to call us back. They did us wrong I'm calling a lawyer & getting ahold of the BBB They should be put out of buisness They are rude & don't take the right steps in tryin to contact someone They will know they should NOT...
Complaint comments Comments Complaint country United States, Ohio Complaint category Other

Public Storage - Scam

Posted: 2011-10-23 by    Folkm
Complaint Rating:  100 % with 4 votes
I rented out a 10×10 unit (size big enough for a two bedroom apartment) from public storage on 1414 S. Wabash on Oct 31, 2009. I put all my belongings in there thinking that my things would be safe. I paid on time every month. On Feb 6, 2010 I went into Public Storage to make a payment and decided to check on my belongings to make sure everything was Okay and which it was. The next month Mar 6, 2010, I went into Public Storage to make a payment and needed to get some things out of my rental space. So when I went to open the door I noticed that I could not turn my key. So I went to the employee...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Public Storage - Rip off

Posted: 2011-08-03 by    nj81
Complaint Rating:  0 % with 0 votes
ON 6/26/10 I SHOWD UP AT PUBLIC STORAGE ON BARDSTOWN RD IN LOUISVILLE, KY TO CLEAN IT OUT. I HAVE LOST MY ID BUT HAD A COPY PLUS PROOF WITH OTHER FORMS OF ID. I TOLD THE HEAVT SET RUDE LOUD MOUTH LADY AT DESK THIS AND SHE WAS RUDE AND NOT NICE FROM START. SHER REFUSED TO HELP ME BECAUSE SHE SAID I HAD NO RPOOF OF WHO I WAS. I ASKED HER TO CALL CORPATE FOR ME AND SHE SAID RUDE AND IN A NASTY WAY YOU CALL THEM. I AM NOT CALLING NO ONE. O ASKED HER NAME AND NUMBER OF CORPATE AND SHE REFUSED. SHE DID NOT HAVE A ID BADGE ON. I SAID GIVE ME CORPATES NUMBER PLEASE SO I CAN CALL THEM AND SHE THROUGH SOME...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Public Storage - May end up as a bait-and-switch

Posted: 2011-07-07 by    Business Person
Complaint Rating:  0 % with 0 votes
Do NOT fall for the $1.00 ADS - Neither the unit, nor the price are guaranteed at all. We reserved a unit, had a confirmation email in hand, confirmed with them over the phone (and they call daily until you talk to them); even went to the facility a few days early to make sure everything was in order and measure the unit when were told "that rate was just if we happen to have that unit available - the only one in your size is $40 more per month." They also said repeatedly "we do not raise rates for a year", when I asked where it says it in the contract was told, "we can't...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Public Storage - Threw away a check and then added late charges

Posted: 2011-06-28 by    Ticktock
Complaint Rating:  0 % with 0 votes
I would never use Public Storage again. I've experienced the sudden raising of rates and recently I asked for my current rates. It is written on cards handed to me - yet that current rate turns out to be minus the "insurance" which is NOT optional and therefore became a late charge. They know it is hard to argue when they have your stuff and you cannot easily pickup and move everything. Paying in pennies was very passive agressive - but it felt very good. Complaints to corporate just go on answered. Do NOT use them if you have a choice!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Public Storage - I have never been treated so badly by a company in my life

Posted: 2011-04-07 by    Achikane
Complaint Rating:  100 % with 2 votes
After suffering a painful foreclosure in 1999, I slowly purchased household items so that when I purchased a new house in the future I would.

In 2009 I rented storage space from Public Storage and put all my household items in it. I had enough item for every room of my future home.

In December 2009 I noticed the lock to my storage unit had been tampered with. One of the locks had been cut through, the other lock was jammed in such a way that it was jammed and my key would not work. I had to climb a ladder to the top of my storage unit to look down into the unit to see...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Public Storage - Poor customer service

Posted:    WenK
Complaint Rating:  100 % with 2 votes
Worst customer service on earth Miami Cocunt Grove managers can scream at you and give you fake rates, after you move in they will increase them!!! They wont give you the codes to pay online so they can charge you the extra late fees for 20 USD. Hate them! After 50 phone calls they ll pick up and bark at you. its a big nooo...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Public Storage - Kentucky, Louisville - rude and nasty workers and tried to rip me off

Posted:    kymadguy
Complaint Rating:  100 % with 2 votes
ON 6/26/10 I SHOWD UP AT PUBLIC STORAGE ON BARDSTOWN RD IN LOUISVILLE, KY TO CLEAN IT OUT. I HAVE LOST MY ID BUT HAD A COPY PLUS PROOF WITH OTHER FORMS OF ID. I TOLD THE HEAVT SET RUDE LOUD MOUTH LADY AT DESK THIS AND SHE WAS RUDE AND NOT NICE FROM START. SHER REFUSED TO HELP ME BECAUSE SHE SAID I HAD NO RPOOF OF WHO I WAS. I ASKED HER TO CALL CORPATE FOR ME AND SHE SAID RUDE AND IN A NASTY WAY YOU CALL THEM. I AM NOT CALLING NO ONE. O ASKED HER NAME AND NUMBER OF CORPATE AND SHE REFUSED. SHE DID NOT HAVE A ID BADGE ON. I SAID GIVE ME CORPATES NUMBER PLEASE SO I CAN CALL THEM AND SHE THROUGH SOME...
Complaint comments Comments Complaint country United States, Kentucky, Louisville Complaint category Products & Services

Public Storage - Maryland, kenilworth - Company wants to collect a second montly rent when the lease was terminated

Posted:    EUNICE BAMIDELE
Complaint Rating:  0 % with 0 votes
My rental agreement says my monthly rent is due on or before 1st of the month;it also states that late charge is due after 20th of the month.They advertised that the first month would cost a dollar and I paid for 2 months in advance.I have never missed any monthly rent.I have been with them since 10/26/2001.I paid the rent at begining of April;when I told them I was moving out on 04/30/2010, they asked for another rent which I refused to pay then I received a letter from a collecting age week.Please help.
EUNICE...
Complaint comments Comments Complaint country United States, Maryland, kenilworth Complaint category Real Estate

Public Storage - Burglary

Posted:    Ms. D
Complaint Rating:  100 % with 2 votes
I rented out a 10x10 unit (size big enough for a two bedroom apartment) from public storage on 1414 S. Wabash on Oct 31, 2009. I put all my belongings in there thinking that my things would be safe. I paid on time every month. On Feb 6, 2010 I went into Public Storage to make a payment and decided to check on my belongings to make sure everything was Okay and which it was. The next month Mar 6, 2010, I went into Public Storage to make a payment and needed to get some things out of my rental space. So when I went to open the door I noticed that I could not turn my key. So I went to the employee on...
Complaint comments Comments Complaint country United States Complaint category Other

Public Storage - California, Los Angeles - Overcharging

Posted:    Unhappy Sullied
Complaint Rating:  79 % with 14 votes
Upon investigating the pricing structure of a 10' X 10' rental space I had rented back in 2000, that I was currently paying $308/mo for, I found that Public Storage was leasing the same spaces with their $1 for the first month rental advertised fee, for $160/mo. When I questioned the district manager for the company on lowering m, y fees, he said that I needed to find another space and move to it in order to qualify. When I found a space in the same facility for the same basic size 9'X10' and on the same floor, applied online for it. I was called by the facility to let me know...
Complaint comments Comments Complaint country United States, California, Los Angeles Complaint category Unauthorized Charges

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