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Norton - California, Clayton - product doesn't work

Posted: 2013-10-15 by    katsbls
Complaint Rating:  0 % with 0 votes
I bought a new laptop from Best Buy, it's a Tishiba Satellite. With the software was Norton, I tried the 30 free trial and after my computer's hard drive crashed after 27 days I was told from Norton the the free software that that software doesn't scan for viruses. So after Toshiba replaced the hard drive I bought Norton 360, so that I wouldn't have another problem. Yesterday I tried downloading Java and my computer crashed again. Norton support now says It's my fault because it didn't scan it first. So they want another $300 to fix it. Now I paid Norton to scan incoming...
Complaint comments Comments Complaint country United States, California, Clayton Complaint category Computers & Accessories

Norton - Norton Trial and SCAM!

Posted: 2013-04-15 by    Mad Charissa
Complaint Rating:  0 % with 0 votes
I recently purchased a new computer for my husband at Best Buy. I mentioned that I already have a Norton 360 account and can install on three computers and have it only on the one we had owned up to then. When he got set up on the computer he noticed there was a free 30 day trial of Norton so we did not have to rush to get the 360 installed. Great news!

However, a few days before the end of the trial run, I went to install 360 and had issues. I contacted customer support at 1-800-269-0924. I was directed to a call center and with someone that was extremely difficult to understand....
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Norton - Georgia - Paid, but no service

Posted: 2013-01-03 by    Confusedt Customer
Complaint Rating:  0 % with 0 votes
I received a notice saying Norton anti-virus was expiring at the end of the month, so I renewed it on 12/10/12 for $59.99. Now I have received a notice saying I have no protection. FIX IT...
Complaint comments Comments Complaint country United States, Georgia Complaint category Antivirus Software

Norton - New Jersey, New Milford - double billing

Posted: 2012-11-30 by    kathy burke
Complaint Rating:  0 % with 0 votes
last month i canceled my subscription and i as given back my $$$. now i opened my statement and i have it
thiis time at 3x. i would like a refund and i want to cancel my subscription. please expediate this. thank you i am very upset that this happened again, especially charging me 3x the normal amount, i would like a reciept of this transaction sent to me....
Complaint comments Comments Complaint country United States, New Jersey, New Milford Complaint category Business & Finances

Norton - New York, Belfast - took my money did not download product

Posted: 2012-10-03 by    Gladys Jean Snyder
Complaint Rating:  0 % with 0 votes
On 9/23/12 I subscribed to Norton Anti Virus program for 1 year for 39.95 plus tac. this amount was paid on my debit card but the program has not been downloaded onto mycomputer as of now (10/3/12). I now wish to cancel this order and have my account credited with the total amount ($43.39). This Order confirmation no. is NP146749648. Your early attention to this matter will be most appreciated. My email address is fruitgeni68j@yahoo.com...
Complaint comments Comments Complaint country United States, New York, Belfast Complaint category Antivirus Software

Norton - fraud

Posted: 2012-09-14 by    gmacthrom
Complaint Rating:  0 % with 0 votes
norton took 44.99 pounds from my card details without authorisation and did not deliver any goods or services constantly evades emails and email conversations from obvious remote site with promises of phone calls but not delivering these people should be taught a very severe lesson and not be allowed to take money from the public i think they are most certainly crooks at least and should be jailed...
Complaint comments Comments Complaint country United States Complaint category Scam & Fake Checks

Norton - Antivirus not working? lack of help from Norton

Posted: 2012-09-13 by    Ms wellfedup!
Complaint Rating:  0 % with 0 votes
I purchased Norton Antivirus in March this year after free trial on new computer had been OK. Purchased product has never worked, continually runs background tasks which slow down my computer to the almost unusable stage (I would love to know what tasks it is actually carrying out as if I try and actually do a scan it chugs away for an hour or so only to eventually tell me it is unable to complete any tasks!), meantime having prevented me from actually using my computer. I have just had to restore my computer to factory settings due a particularly vicious virus installed keystroke recognition on...
Complaint comments Comments Complaint country United Kingdom Complaint category Computers & Accessories

Norton - worst antivirus

Posted: 2012-06-05 by    rcsydney
Complaint Rating:  0 % with 0 votes
i bought norton last year and installed it on my pc. but after 2 months it didnt protect my pc and my pc crashed . i got it repaired and again after 6 months i had to install new windows. norton is the worst antivirus. i contacted again the norton live chat and they said it was not their area and said reinstallation of windows. they said it was not their matter. i will never buy any norton product and also reccommend others not to buy it....
Complaint comments Comments Complaint country Australia Complaint category Products & Services

Norton - abonnement

Posted: 2012-05-14 by    J.P.van Welsem
Complaint Rating:  0 % with 0 votes
Ondanks dat ik op 30 april 2012 reeds mijn abonnement voor een bedrag
van 74, 99 Euro via VISA aan u betaald heb eb eeb bevestiging van de
verlenging van u ontvangen heb, krijg ik nog steed aanmaningen dat mijn abonnement
over 5 dagen afgelopen is. Hoe kan dit????
Het bestelnummer is: AP 133298068...
Complaint comments Comments Complaint country Netherlands Complaint category Credit Cards

Norton - New Hampshire, Hillsboro - refund

Posted: 2012-04-06 by    dominickvalenti
Complaint Rating:  0 % with 0 votes
norton antivirus charged my credit card 2 x last year. it came to my attention during my tax review and prep.

getting norton on the phone took 10 minutes and then was told i could not get refund because it was over 60 days.

I have been a client for 15 years and now for $44.99 they have turned a loyal customer, very unhappy....
Complaint comments Comments Complaint country United States, New Hampshire, Hillsboro Complaint category Business & Finances

Norton - Renewl

Posted: 2012-03-02 by    Edward S Palmer
Complaint Rating:  0 % with 0 votes
I have paid to renew my norton account 2/22/12 $78.98 and am still getting requests to renew my acount or it will be shut down in 20 days This seems like a ripoff...
Complaint comments Comments Complaint country United States Complaint category Antivirus Software

Norton - unauthorised payment

Posted: 2012-03-01 by    Park Villa
Complaint Rating:  0 % with 0 votes
I am a UK resident and cancelled my norton annual renewal three years ago .They have total ignored my cancellation and have been charging my credit card of £40 every year . So every time my statement comes in I have to request a dispute form to enable my funds to be reimbursed . This company is ripping people off !
Why can't the law intervene ?...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Norton - Queensland, Townsville - Payment of renewal

Posted: 2012-02-20 by    June Crow
Complaint Rating:  0 % with 0 votes
on the 3rd of Feburary an amount of 59.99 was taken from my account for an renewal I already had purchased a 3 year product of nortons from a retailer and was just waiting to install on to my desk top when an automatic renewal occared and I have now paid for a product I will not be using could I please have the amount credited back to me I will wait to hear from you thank you June...
Complaint comments Comments Complaint country Australia, Queensland, Townsville Complaint category Desktop Computers

Norton - Not 2 year licence

Posted: 2012-02-16 by    Derek Dixon
Complaint Rating:  0 % with 0 votes
I have attempted to order a two year renewal of my virus protection via Norton's website. The system went in 'order review' for nearly an hour.
On enquiring I was told my order had not progressed but it could be dealt with it over the phone and payment taken.
I now note that my new cover is only for one year not 2.
As I was not advised of this, I request that the cover period to 2 years - note that the cost I have paid for one year is jsut ubder the web site cost (of £64-99)
email contact is derekdixon1000@hotmail.com...
Complaint comments Comments Complaint country United Kingdom Complaint category Antivirus Software

Norton - Western Australia, Tom Price - Unauthorisd Payment

Posted: 2011-12-20 by    morgwn jones
Complaint Rating:  0 % with 0 votes
I have been just checking a credit card statement and realised that norton have billed me and have been paid $119 on the 24/08/2011 i dont even have norton on my computer any more...
Complaint comments Comments Complaint country Australia, Western Australia, Tom Price Complaint category Unauthorized Charges

Norton - Arizona, Sun City West - spamming people in my address book

Posted: 2011-10-15 by    liz staley
Complaint Rating:  0 % with 0 votes
norton anti spyware repeatedly refuses to let me read emails from a friend in my address book. this happens off and on. Sometime Norton lets her Email in and just yesterday I received her email and today tNorton slapped her into junk mail....
Complaint comments Comments Complaint country United States, Arizona, Sun City West Complaint category Antivirus Software

Norton - England, West Sussex, East Grinstead - unauthorised deduction on my credit card

Posted: 2011-09-06 by    harry tamakloe
Complaint Rating:  0 % with 0 votes
i have noticed that norton has deducted £64.99 from my credit account without my authorisation with description - norton annual renewal 276165600 dated 17 aug 2011 from my HSBC credit account. please could you return my moniy back into my account as i did not renew any of such product. Also could you cancel all my account details with you- as i did not know how you got my account details.

many thanks

Harry Tamakloe...
Complaint comments Comments Complaint country United Kingdom, England|West Sussex, East Grinstead Complaint category Credit Cards

Norton - Australian Capital Territory, Weston - unathorised charge

Posted: 2011-08-18 by    Telopea Swim Squad
Complaint Rating:  0 % with 0 votes
07/08/2011 NORTON ANNUAL RENEWAL 180-068-0026GBR $99.99
No authorisation was asked for or given for this renewel.
It is not understood when my subscrpition has 207 days left before renewel...
Complaint comments Comments Complaint country Australia, Australian Capital Territory, Weston Complaint category Antivirus Software

Norton - North Carolina, Charlotte - Unauthorized charge

Posted: 2011-07-26 by    Joyce Ross
Complaint Rating:  0 % with 0 votes
I purchased Norton Anti-Virus last year.
I have a purchase of 7-21-2011 for the amount of $85.69 from DRI*Trend Micro that I did not authorize.
The Auth # 978695.
If I do not get a reasonable explanation for this charge, I will contact my bank and have a reverse made on my bank account.
Please reply...this is URGENT.
Thank you,
Joyce Ross
JRoss830@bellsouth.net
704 806 3037...
Complaint comments Comments Complaint country United States, North Carolina, Charlotte Complaint category Unauthorized Charges

Norton - California, Montain View - renewal requested

Posted: 2011-07-24 by    Mario Diez
Complaint Rating:  100 % with 1 votes
On 04-12-2011 I renewed the Norton Security System on internet, by the authomatic renewal system on internet (Confirmation # NP 111983219), paying that with my credit card. Now, I get the "urgent" notice that today I'm unprotected because I didn't renew the security system. Even though, when I go through my account at Norton in the web, it appears as renewed on abril 2011 through abril 2012. It is impossible to contact Symantec Co.
Please, I need your advice or I'll appreciate to receive an answer for this inquire.Thanks.Mario Diez....
Complaint comments Comments Complaint country United States, California, Montain View Complaint category Internet Services

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