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Norton 360 Complaints & Reviews

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Norton 360 - Un warranted service call

Posted: 2014-04-24 by    James R2014
Complaint Rating:  0 % with 0 votes
After reviewing most of the complaints (which seemed a little dated) I found that the compliants mirrored my situation.
I went on to Norton's website for customer service and was referred to the iYogi company (apparently outsouced to some place in India). Although the contact person was hard to understand (having to ask for clarication of some of the dialogue) we were able to get through. The issues was that I was trying to get one of my license delete and replaced by my new laptop. I was told that this was not a problem and all the while I believed I was talking to someone from Norton...
Complaint comments Comments Complaint country United States Complaint category Scam & Fake Checks

Norton 360 - незаконное снятие средств

Posted: 2014-04-12 by    ольга грязнова
Complaint Rating:  0 % with 0 votes
У меня С КРЕДИТНОЙ КАРТЫ! сняли Деньги в вышеуказанной компании за нортон 360-без всякого предупреждения просто "залезли" в мою кредитную карту!!! Что за НАВЯЗЫВАНИЕ УСЛУГ КОТОРЫЕ МНЕ НЕ НУЖНЫ. 'ЭТИ ДЕНЬГИ МНЕ НУЖНЫ НА ОПЕРАЦИЮ Я И ТАК НЕ МОГУ СОБРАТЬ НУЖНУЮ СУММУ!!! ПРОШУ ОТПИСАТЬ МЕНЯ ОТ ЯКОБЫ СДЕЛАННОЙ МНОЮ ПОДПИСКИ НА ЭТОТ...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Norton 360 - not functioning

Posted: 2014-02-25 by    cheillla
Complaint Rating:  100 % with 2 votes
I have being buying Norton anti virus 360 for about 3 years. I have to renew it around march but, this year the anti virus stop working in February and my computer was infected, And I called Norton many times but I just couldn't get in touch with them. Every time I called them a different company answered my call and they just wanted to clean my computer and charged me for the service....
Complaint comments Comments Complaint country United States Complaint category Laptops / Notebooks

Norton 360 - won't download

Posted: 2014-02-12 by    Mary Jo Lawrence
Complaint Rating:  0 % with 0 votes
On January 24, 2014 I purchased Norton 360 for $19.99 over the internet. I am unable to download this. I contacted the company on that same date and have not yet had a reply. This has been charged to my credit card. I would like either a refund or a way to download this product. My order confirmation was NP198021243....
Complaint comments Comments Complaint country United States Complaint category Antivirus Software

Norton 360 - Alberta - Outside Sales was Alerted

Posted: 2013-03-29 by    Canadian Geo
Complaint Rating:  100 % with 1 votes
On March 29, 2013 I contacted Norton Support to install my newly purchased antivirus onto my notebook (no CD/DVD reader) and was asked for remote access to the computer. Then after several long discussions, including the person showing me some media on terrible malware and worms and showing me how my computer was infected I was suspicious so disconnected the call. I tried another number for Norton and got another person (begging everyone's pardon if I sound racist) who sounded like they are located somewhere in India. The same routine, the same result and now she wants to see my other computers....
Complaint comments Comments Complaint country Canada, Alberta Complaint category Antivirus Software

Norton 360 - Cancel automatic renewal

Posted: 2013-03-02 by    MARTA DE JUAN LLINAS
Complaint Rating:  0 % with 0 votes
TAKE NOTE TO NOT REPEAT IN 2013 THIS UNAUTHORIZED CHARGE
I PERSONALLY CANCELED IT IN DATE OCTOBER 01, 2012

Following the last UNAUTHORIZED Subscription renewal payement
Detalles del pedido y de la factura
Número de transacción: AP147343942
Fecha del pedido: September 29, 2012
Número de serie del producto: XKJJ3PJRGPY3
Facturado a MARTA DE JUAN LLINAS
Camí de Valldeix-Urb La Cornisa nº 118
MATARO 08302 ESP
Forma de pago
VISA: 8031
Descripción de productos y...
Complaint comments Comments Complaint country Spain Complaint category Unauthorized Charges

Norton 360 - Disgraceful service

Posted: 2013-02-12 by    Andypops
Complaint Rating:  0 % with 0 votes
The worst service ever? I paid for Norton 360 and keep getting critical viruses on a regular basis. When I log on I get messages saying Norton is at risk and I need to run updates. I run Norton updates which takes for ever then I get more error messages saying Norton cannot fix and that I need to manually de istall and then manually re install. I do this and then when I re use my computer the following day exactlt the same happens. I spent 10 hours on line on Sunday (my only day off) to Norton who then proceeded to wipe everything and leave me with no protection, after disconnecting from the session...
Complaint comments Comments Complaint country United Kingdom Complaint category Antivirus Software

Norton 360 - Georgia, Evans - Scam

Posted: 2012-11-28 by    DSL111
Complaint Rating:  100 % with 2 votes
Purchased the product from a computer store and when I installed it, it automatically deleted a bunch of programs on my computer. During the process it told me I needed to delete the current anti-virus installed so I did. Now I have no protection and it can't install the Norton software either. I called the tech help line (who barley spoke English) and they downloaded a spy ware search tool that found over 700 problems on the computer? I was a bit skeptical but when they then told me not to worry because their senior technicians could help me out for only $300 now I knew I was in trouble. After...
Complaint comments Comments Complaint country United States, Georgia, Evans Complaint category Scam & Fake Checks

Norton 360 - Delaware, Milford - Payment made could not download product

Posted: 2012-04-21 by    Kathleen Yeager
Complaint Rating:  0 % with 0 votes
There were 2 payments made for Norton 360 renewal.One payment was made on Jan 11, 2012 ($83.98). The second payment was made on Jan 18, 2012 (79.99)
I have not been able to download the Norton 360 product. I have attemepted many times to download the product and have not been able to. At this point in time I would like a refund. I really don't want the download.
Both payments were made through my Capital One account ending 8284. Please let me know how to resolve this problem.

Thank you
Kathleen Yeager...
Complaint comments Comments Complaint country United States, Delaware, Milford Complaint category Computers & Accessories

Norton 360 - England, Greater London - Poor support

Posted: 2012-03-11 by    Lasnog
Complaint Rating:  0 % with 0 votes
1. I had a problem with Norton 360 after running Registry Cleanup. I tried to resolve this on-line. The exchange that occurred with a Norton Advisor can be viewed at http://www.gonsal.eu/NortonSupport.pdf . I do accept that problems will occur with software. I also fully accept that if the problem cannot be resolved it can be escalated to higher levels of expertise. What I do not expect is when the help provided is unsatisfactory and needs to be escalated that access to my computer has to be provided to the person who could not help me, before the problem is escalated!
2. Clearly, Norton...
Complaint comments Comments Complaint country United Kingdom, England|Greater London Complaint category Antivirus Software

Norton 360 - unauthorised charge

Posted: 2011-08-19 by    Haridas Menon
Complaint Rating:  0 % with 0 votes
I was automatically charged on 8/16/11 for $69.99 for a Norton annual renewal that I no longer posses my earlier system which was trashed in January 2011. Please give me the proper feed back on my email : haridasmenon_99@yahoo.com // haridasmenon.99@gmail.com; either of these email Id I have submitted on my initial purchase....
Complaint comments Comments Complaint country Saudi Arabia Complaint category Unauthorized Charges

Norton 360 - Ontario, Kenora - bogus poor product

Posted: 2011-06-08 by    william maffey
Complaint Rating:  100 % with 2 votes
Your product is a fake troublesome comodity! I had Norton before and was thoroughly satisfied! I should never have switched to Norton 360 You are a disgrace as a Norton product. I will surely seek legal action against Norton 360 . Give me back what i had before . I still had time on what i had before!...
Complaint comments Comments Complaint country Canada, Ontario, Kenora Complaint category Online Scams

Norton 360 - renewed without approval from me

Posted: 2011-03-12 by    michael griffin
Complaint Rating:  0 % with 0 votes
I dont want and didnt ask for Norton to be renewed, please refund full cost to me immediately and dont use my account or my wifes fredit card without my explicit and active approval each time i decide to do a transaction. Otherwise I will be calling the Garda fraud squad.
Michael Griffin
my email is: grifcon81@hotmail.com...
Complaint comments Comments Complaint country Ireland Complaint category Computers & Accessories

Norton 360 - Never solves the problem just get the runaround

Posted: 2011-02-11 by    Beverly Baker
Complaint Rating:  0 % with 0 votes
Never solves the problem. The first time I just got hung up on after he could'nt fix the problem. The next time was told to go to several different places and put in certain codes or pin numbers but never said where to put the code or pin number. Was told to shut down computer then restart and I would be connected to them and if not then put in the website they gave and again another code which didn't work eaither.
NO HELP AT ALL They have my phone # but never tried to call and fix it....
Complaint comments Comments Complaint country United States Complaint category Computers & Accessories

Norton 360 - On line help (no answer) and error messages

Posted: 2011-02-06 by    not a help
Complaint Rating:  0 % with 0 votes
On line line for "One Click" for hours. Same stupid tape. No one answers. They tell me to call because of "no internet connection--which turns out to be false.
Then tell me there is an error or problem with security--totally frustrating....
Complaint comments Comments Complaint country United States Complaint category Desktop Computers

Norton 360 - Québec, St-Jerome - cancellation

Posted: 2011-01-27 by    helene burke savoie
Complaint Rating:  0 % with 0 votes
I wish the aotom, renwal of Norton anti virus.

I want a refund on my last order no. VAB66749335 via the credit used for the transaction...
Complaint comments Comments Complaint country Canada, Québec, St-Jerome Complaint category Desktop Computers

Norton 360 - New South Wales, Sydney Metro Area - charged for poduct i didnt want

Posted:    kevin sidman
Complaint Rating:  0 % with 0 votes
i was charged for the renewal of nortons 360 which i was not asked to do and is illegal to take money out of my account without my authority, i would like my money put back into my account thankyou...
Complaint comments Comments Complaint country Australia, New South Wales, Sydney Metro Area Complaint category Credit Cards

Norton 360 - England, Leicestershire, Leicester - You charge my for what i have not got

Posted:    Norton 360
Complaint Rating:  0 % with 0 votes
I have just received an E.Mail saying thank you for choosing norton 360 which i do not have and you charge me £64.99 for i do not want to renew please credit my acount for £64.99 order number VAB60477042 Product serial number QX2346TQR8M7 The norton program i have is the norton 2011 and the norton program i have befor the 2011 is 2010.

My E.Mail Address is a.knight743@btinternet.com...
Complaint comments Comments Complaint country United Kingdom, England|Leicestershire, Leicester Complaint category Other

Norton 360 - Florida - faulty product/services

Posted:    Pissed Off and Determined
Complaint Rating:  0 % with 0 votes
I renewed my subscription and purchased special services, where technician would get in your computer and thoroughly clean everything. It looked good. The technician Rosy spent an hour going through my stuff, deleting something "I don't need" they even found four viruses! Good! Good? After this service my computer loses internet connection without really losing the connection randomly after which there is no other way to reconnect, but to restart the computer.

I tried to reach Rosy via e-mail -- she couldn't care less -- no one relied. I will file a complaint...
Complaint comments Comments Complaint country United States, Florida Complaint category Computers & Accessories

Norton 360 - Texas, Tyler - computer crash

Posted:    carol holder
Complaint Rating:  0 % with 0 votes
I did order Norton 360 virus protection from this company and when it finished downloading my computer has not worked since. What can I do?...
Complaint comments Comments Complaint country United States, Texas, Tyler Complaint category Laptops / Notebooks

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