Midas reviews & complaints 307
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car manager brakes store repair mechanic location vehicle refund replaced rotors work compensation issue problem response cost tow battery fuel pumpNewest Midas reviews & complaints
Refund assured for shop supply and never received from Midas 1024 Lake Creek Austin, TX
11/13/23: Manager, Randy Thompson at 1024 Lake Creek Austin, TX 78729 and customer representative that called me from [protected] assured me that I would receive a $133.87 refund from Invoice #0013651, dated 11/13/23 for SHOP SUPPLY.
11/14/23: Midas representative called me from [protected]. He said Midas would refund me $133.87, but it would take 10-15 days to show up in my credit card account. I asked him to send me an email stating he would issue me a refund. When I didn’t receive it, I called him the same day and left a message on his voicemail that I had not received the email. He did not return my call, but sent a text: “Ma-am, I am extremely busy, but I assure you I’ll get you taken care of.” I have a screen shot of his text.
After about 17 days, I saw no credit to my Chase credit card and called Randy, the original manager. He said he would send an email again and that Midas would refund my money. It would take another 10-15 days. Received no refund of $133.87.
12/6/23, I went in person to talk to Randy and said that I never received the refund. He said he would expedite with an email and should see the refund in 10-15 days.
1/4/24 called Randy Thompson and still no refund.
1/4/24 Never received the refund.
Claimed loss: Please refund $133.87, as promised by store manager and Midas representative who called and assured me refund would be process in 10-15 days.
Desired outcome: Refund $133.87 to my Chase credit card.
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Midas ruined my car
Hai. I went to Midas on 18th Jan 2024 at 2pm for an oil change. I’ve requested for oil change for my 2011 Nissan Maxima. In order to do oil change, I don’t know why they remove all the tires and did inspection without my concern. At last, they gave me a quote that something need to be fixed. I said I’ve not enough money with me, send me the quote, I’ll come soon later. Soon later they changed the oil and I went for payment. First thing is, without asking me and without my concern, they charged me for change in oil filter. I tried to me nice and l paid for the thing, which I didn’t ask for. They hand over the keys to me and I started to home. When I apply brakes, there is a whooping sound coming from the tires. I went back to Midas and I told what I’m experiencing, they took my car for a test ride and without inspections he said that'd be alright no worries. I said ok. I left to home. The next day, that is Friday 19th Jan, the sound got increased day by day. I went to Midas at 11am, he told me to come afternoon. Again I went there at 12:20pm. After I waited for 2 hours he came to me and said they’ve checked my car, and again he gave me quote of $900. I was like completely confused. I have nothing to do. My concern is I just went for only oil change, they took out my car tires and inspected without my concern. Sound from tires coming only after they took out the tires. I want my car to get fixed, and I want my car just like how it is before I gave them for service. Thanks for listening to me. Please find a solution for my problem. Thanks a lot. Please contact me at [protected]@gmail.com
Desired outcome: I want my car back just like it is before I give for oil change.
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Leaking valve covers
I’d like to start this off by saying I was finally given a partial refund after one hell of a run around. Our vehicle was taken for some basic repairs. Exhaust, AC issue and leaking valves covers. We were lied to, they advised both valve covers were leaking, only one was actually leaking. They never touched the other side but charged us for both to be “repaired” The side that they did “repair” was leaking worse after they worked on it. The wire looms were all broken, they weren’t like that prior to their “repairs” The differential lock wasn’t broken when we brought the vehicle up to them, but it is now and they refused any and all possibilities that their tech did it. We took the vehicle back to them a second time for a refund of one side they never touched and to correct the now severe leak. After the SECOND “repair” it’s still leaking. At this point we’re over it and requested a refund ABSOLUTELY NOT doing this a third time.
They denied a refund initially, after several days of calling the store, arguing, calling the district manager and being spoken to in a condescending manner by him, arguing some more and threatening to contact the BBB they finally agreed to give a.. STORE CREDIT!? after more calls and arguments they FINALLY agreed to full refund of the failed repairs… or so we thought. Once we arrived home we realized they only gave us the cost of labor back. They still charged us for the parts, the parts we’ll have to pay for again because the valves are still leaking. Good ol Steveo, yet again deceived us.
This was a complete unnecessary mess. I wouldn’t trust Midas to touch ANYTHING of mine and urge everyone else to find somewhere else this place is SHADY imagine a non-mechanical person in this situation… taking advantage of people isn’t a good look Midas Unfortunately, we’re still out 153.00 for the parts they never reimbursed us for. Another 200.00+ for the differential lock and who knows what the broken wire looms costs.
Desired outcome: FULL REFUND plus the cost of the broken differential lock
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Being overcharged 93 dollars (labor fee) for a 10 minutes (or less) work
my Nissan Versa 2008 need it a brake switch stopper replacement. So, on 11/21/23 I took the car to MIDAS AUTO SERVICE, 1335 S.Beretania St. Honolulu, HI [protected]. After 15 minutes I've got a call the car is done. I've paid 35.99 for the part (?!) and 92.99 for the labor ! Also a "shop supply" of 19. 35 (?!?!). Plus tax 6.99 Total 155.32
See the jpeg attached !
Desired outcome: Please refund, I'd appreciate a response and an apology !!!
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Midas - Customer service
On 12/6/23 we dropped off a ‘18 Nissan Titan to Midas on 3107 Old Denton Rd, Carrollton TX to replace the starter. The car died 2 blocks away so we had it towed to Midas because it was close BIG MISTAKE. The car arrived Wednesday night 5 minutes before they closed. We were able to at least get it to them. The next day we called to check in and we were told...
Read full review of MidasBrakes, drums and shoes.
I have been taken advantage of. I paid 701.98 he charged my card twice.
I had to wait 7 to 10 days for it to be credited to my card. He didnt get the work done when promised. I just recently had a noise in my wheel, and discovered.
He never replaced any parts. He charged me 701.98 (twice) I feel like JONATHAN PETTY at MIDAS in hot springs AK.4536 central avenue took advantage and overcharged, inconveinenced me and gave MIDAS a bad name.
I have receipts, pictures, and a note from the mechanic and my witness that those parts were never replaced.
I am hoping that midas does the right thing and take care of this problem ASAP
Claimed loss: 701.98
Desired outcome: Please refund, or get the work done. I think JONATHAN PETTY should be brought to his attention. To let someone get on the road and he knew that i was driving back to texas. Put me and someone else in danger.
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Made me wait for 4 hrs at closing time they said they could not get me in
I booked appointment on Nov 10 23 for Nov 20 23 for 130pm got here at 1 pm for an stablizer linkage they told me 2 hrs wait ok i told them i was outsiade of town 1 hr away i waited there for 4 hrs sitting then told me at 5 pm they could get me in really dude
Claimed loss: time and gas
Desired outcome: better there time slots
Simple oil change
Took my Highlander in for an oil change at the Midas on Conant Street in Maumee, Ohio on October 9, 2023. I immediately noticed a dent and chipped paint on my drivers door that was not there when I handed them my keys. I’ve made 5 calls. Each time, I was told they’ll review footage and the manager will contact me. It’s 11/13/23 and no one will call me back. I expect them to pay for the damage and stop being so utterly unprofessional!
Midas - Appointment for wheel alignment & courtesy check
I had a major incident last evening after taking my vehicle from Midas shop located at 34 Ave & 99 street in Edmonton, AB. The front driver wheel almost came off when I hardly drove for couple minutes on 34 Ave & Calgary trail, brought the vehicle back to shop, it was found that 4 off 6 lug nuts on front driver side wheel were completely missing and...
Read full review of MidasMidas - Oil change at Midas Karl Road Columbus Ohio
My wife’s RAV4 used to run so well! I took our two cars to this Midas on Thursday 10/19/23 for oil change and tire rotation. On Monday 10/30/23, with only 60 more miles on the odometer, I got into our 2014 Rav4 to go to work and it started very rough with the oil pressure light on. I turned off the car and checked the oil. Oil levels looked okay. I called...
Read full review of MidasMy oil pan boat was stripped, and I was told they could not change my oil
I went to midas to just get a simple oil change and was told that my oil pan bolt was stripped. The same midas did my previous oil change. I asked could I see what the problem was and did not see any issues, but was told that the oil pan bolt was stripped and kept spinning and the oil change couldn’t be done I asked him about the previous oil change, and he told me that the bolt could have just wear out due to age, but my oil change was not even six months old. I think when they did the previous oil change it was not threaded properly and it was overtighten. I was told I had to replace the pan which is costing me $786. I have pictures of the oil pan and bolt. It’s not showing any age our rust.
Claimed loss: Oil pan cost with labor is $786
Desired outcome: I would like them to cover the cost for new oil pan.
Service maintenance
My car was fine. No noise at all. I came in because of the oil chg sale. Boy was i sorry. I left with a broke car and a now missing hub cap. Biggest fear for a single woman to get jacked around at a car repair shop. A simple oil change has changed has turned into a nightmare. My car is loud the attentdant says he thinks its the water pump just that quick. My car was fine when i pulled in there. No help i got home my hub cap is gone of my tire
Desired outcome: Want my car fixed and my hub cab replaced
Midas - My 2013 hyundai sonata was serviced in the redlands california location on friday at 2:00 p.M.
For the first time in my life I had taken my vehicle to get my brakes and rotors fixed 3 weeks ago the customer service and the genuine demeanor of Tyler and the rest of the staff was so impressing to me that I went back on Friday October 6th at 2:00 p.m. with the complaint of a burning smell which I knew was the gasket leaking oil after a thorough check I...
Read full review of MidasMidas - Wheel alignment
Jan 19 2022 Moved from B.C. and required SGI inspection to license 2017 Kia Sedona. 45692 km. Vehicle was running perfect with no problems. Inspection indicated vehicle req'd 4 wheel alignment. Without alignment no certification would be given. Had to OK alignment to license the vehicle. Right after alignment vehicle would pull slightly to the left when...
Read full review of MidasMidas - Wrongfully diagnosing the repairs on my vehicle and still unable drive my van!! [protected]
The Diagnosing of the of repairs on my vehicle and still unable drive my van! This is very disappointing, because i would have keep making expensive repairs on my vehicle knowing that there were several repairs and now a Head Gasket. I addition I am surprise that when receiving new parts on my v an thermostat would not be replace just as with my newly...
Read full review of MidasAuto service
My wife and I have used Midas on and off for twenty years but never again! my wife took her vehicle there today and was told by the manager Tanya that she would call her after they took it aroubd the block and that they would NOT do a diagnostic test until after they called her. upon collecting the vehicle she charged her $180 for a test going completely against what she said in person earlier. the owner Brian was hearing this and my wife explained no that’s not right you told me you would call me and let me know how the drive went before doing any test! Sandy? completely refuses to admit the mistake and Brian heard all this upset and did nothing to look after a long time customer of over twenty years! what happened to customer service? my wife came home in tears and I feel Midas literally stole money from us because my wife didn’t have the confidence to stand up to this lady and refuse to be walked all over. I will be calling head office and leaving negative reviews everywhere. Brian you should have stepped in and made the right as the owner of a local business who we have supported for twenty years you recognized my wife Mrs Johnson and I don’t appreciate the arrogance of your employee who handled this so poorly. Are you going to try to fix this Brian I challenge you to look after your customer! Midas charged my wife $200 for diagnostic test they assured her would not be carried out until after they spoke to her after a road test! They did it before speaking to her and then refused to admit it or amend the bill.
Desired outcome: Refund
Refund check
My mother Mary L. Smith residing @ 739 N. Wynnewood Rd., Philadelphia, PA. 19151, [protected] / [protected]. My mother is elderly @ 79 yrs., Disabled Senior. Mr. David Nesbitt @ [protected] is one of MIDAS's Managers for the Upper Darby, PA. and Philadelphia, PA. store located @ 4138-52 Market St., Philadelphia, PA. 19104 issued her a Refund Check dated 11/01/2022 for substandard or work that put my mother in danger on several occasions. My mother misplaced the check until recently. We've attempted to reach out to Mr. Nesbitt via phone and text w/o response nor success. After Mr. Nesbitt issued the Refund check, because my mother continued to experience uncomfortable and unsafe driving conditions due to incomplete work, substandard, and dangerous conditions by missing parts during installation, installing improper parts not accompanied with the installation kits for repairs, and overcharging fees. Mr. Nesbitt issued a $500 Refund check which you will find attached. My mother paid over $1400 for the repairs thru MIDAS Credit services, now she has to navigate to pay the Bill due to MIDAS no longer uses that Credit services. We had a family Mechanic who has been an Auto Service Manager for several Auto Repair shops take a look at her car and he is the one who found the additional errors after Mr. Nesbitt had us bring the car for repairs on at least 5 different xs. Please contact myself @ [protected] / [protected]@yahoo.com or my mother, contact info above. Thank you in advance!
Desired outcome: We would like the Check re-issued: Check # 2586Bank - Republic BankPrenlyn Enterprises @ 8141 Ogontz Ave., Phildelphia, PA. 19150
Taking a mags out for balancing
Bad service i come for an aliment then they tell me that my tire bolts are to tight after they they screw the nut ...now the hamering and using torches and saying that my mag is gonna be damaged ...after that the guy in the front tells me to go to another garage refusing to fix the problem when i told him they sopuse to tell me that bofore toching the car
Bad service no more ...i dont even want the aliment screw this garage i got to.pay a hour for a service they did wrong ...before you touch the car let the customer know ...not when you screw up .
Bad service clear exemple how you get scewed at this place .
Service not rendered/vehicle tampering
I reserved an appointment to have my 1998 Lincoln Continental Mark VIII serviced at a Midas servicing station located at 2424 Figueroa Street in Los Angeles, California. I dropped my car off on July 27, 2023, at 8:00am. When I left my Lincoln Mark VIII at the service station, the cashier told me it may take a little while but they'll get the service done. I called today to see if my car was ready for me to pick it up. The guy that I spoke with on the phone is named Greg. He told me they didn't fix my car. He also said there's some kind of oil leak so the mechanics didn't want to work on it. My car was taken somewhere to be evaluated because it wasn't at the shop for over a week. I went to the Midas servicing station today and my car was filthy. I am not sure where the mechanics had it parked at but their was too much dirt on it. I also discovered the windows on it don't work. Someone at the Midas servicing station messed with the electrical system so the windows on my car aren't working. The driver-side window is down and the passenger-side window is up. I don't mine the free service I got for invoice #0089953. Some Hispanic male mechanic did something to the starter on my Lincoln at an AMMCO mechanic shop a few months prior. That shop closed down because of it. However, I believe the person paid for the $640.89 service at the Midas I am complaining about on 5/28/2019. I will upload the receipt. The second time the Midas servicing station being mentioned serviced my 1998 Lincoln Mark VIII was on 9/11/2019. The invoice number is #0091406. The service being mentioned cost me $250.00. Greg installed two side mirrors on the Lincoln.
Desired outcome: I want the mechanics to fix my car so my door switches for the door windows and the door locks work like they were before I left my vehicle at the Midas servicing center.
Car repair
I want to file a complaint well in fact I have messaged your company 3 times and left yelp reviews where you asked me to contact you and I then contacted your company a 4th time and still have heard nothing.
3/8/23 I made a left turn and my car powered down! An officer showed up and called a tow truck which towed my car to Midas in Knoxville, TN.
Manager called and told us its the fuel pump, they don’t have one in stock but could get a used one that they would guarantee.
3/16/23 went to pick up my car and it would not start and the hood was open and random parts everywhere. The manager sent a young guy over who jump started it and put the random parts back.
The car made it home and one trip 5 miles to the school then died in my driveway. We called repeatedly and the manager kept saying he would get back to us and never did until over a month later when he told me its my responsibility to pay to get it towed back to them! By this point the district manager was apparently running the place and 100% said “not his problem I’m not eating it”
3 wks later got the vehicle home again and the key fob stopped working and it stalled out again! I notified him and his words “we didn’t touch your keyfob” like because I’m a woman I’m dumb!
We went and brought the battery to a parts store and they said it was the original battery and why didn’t midas replace that instead of charging me $800 plus for a fuel pump!
(I notice the liar at midas wrote on my paperwork that I drained the battery the first time it died and THAT IS A LIE)
Ok replace the battery for $161.66 and the car seems to run fine except for the smell of fuel! Then I notice there is fuel leaking when I fill up the gas tank!
At this point we are broke so have to wait! So far 3 months without being able to use our vehicle which we pay $313 a month for and were paying $300 a month for the bill for the fuel pump. The midas mgr responded to consumer affairs “what do I have to do with their loan”? Lol it’s about the incompetence from Knoxville midas who at that time had ZERO LICENSED MECHANICS working at this location!
They endangered my family and other peoples children I had in my car unbeknownst to me there was fuel leaking from my car.
We then paid $147.01 to Crossroads Auto Repair to fix the leak which turned out the FUEL SENDING UNIT WAS NOT SEALED!
Knoxville Midas are so incompetent they could not even fix the tire I bought from them lasy yr that was leaking! Crossroads found the valve stem was leaking and fixed it for $14 which mind you I paid Midas $20 to fix my leaking tire!
Oh also if they had changed the BATTERY which was the original battery it was sold with (HUGE CLUE IT WAS THE BATTERY NOT THE FUEL PUMP) if they had changed the battery my key fob would have been fine! Instead I also had to pay $200 for a new one and $100 for it to be programmed!
So lets see
UNNECESSARY FUEL PUMP $857.92
2nd TOW $67.50
Battery $161.66
New Fob $200
Program fob $100
Repair of unseal pump & tire $147.01
Loss of vehicle FOR 3 plus months! $
Total costs which should have just been a battery of $161.66
$1534.09 TOTAL
Video of my bad leak o was driving kids with this!
I will be expecting some sort of compensation otherwise I will go forward with small claims court immediately!
Beverly & Stephen Graves
Desired outcome: I want a refund for the fuel at the very least! Otherwise i go to small claims FOR ALL THE COSTS SINCE YOU PEOPLE ALLOWED UNLICENSED PEOPLE TO REPAIR MY CAR
Midas In-depth Review
Company Overview: Midas is a well-established automotive service provider that has been in the industry for several decades. With a strong reputation and a wide range of services, Midas has become a trusted name in the automotive repair and maintenance industry.
Services Offered: Midas offers a comprehensive range of automotive services, including oil changes, brake repairs, tire rotations, engine diagnostics, and more. Whether you need routine maintenance or major repairs, Midas has the expertise and equipment to get the job done.
Pricing and Value: Midas offers competitive pricing for their services, providing customers with excellent value for their money. While prices may vary depending on the specific service and location, Midas strives to offer fair and transparent pricing to ensure customer satisfaction.
Customer Service: Midas is known for its exceptional customer service. Their friendly and knowledgeable staff is always ready to assist customers and answer any questions they may have. With a focus on customer satisfaction, Midas goes above and beyond to ensure that every customer has a positive experience.
Quality of Work: Midas is committed to delivering high-quality workmanship. Their skilled technicians use state-of-the-art equipment and follow industry best practices to ensure that every repair and maintenance service is performed to the highest standards. Customers can trust Midas to provide reliable and long-lasting solutions for their automotive needs.
Reputation and Trustworthiness: Midas has built a solid reputation for its professionalism and trustworthiness. With numerous positive reviews and a loyal customer base, Midas is known for its honesty, integrity, and commitment to customer satisfaction. Customers can rely on Midas to provide reliable and trustworthy automotive services.
Accessibility and Convenience: Midas has a wide network of service centers, making it convenient for customers to find a location near them. With extended operating hours and online appointment scheduling, Midas strives to provide accessibility and convenience to their customers.
Website Design and User Experience: Midas' website is well-designed and user-friendly. It provides easy navigation, allowing users to quickly find the information they need. The website also offers online appointment booking and access to helpful resources, making it a convenient platform for customers.
Additional Features and Benefits: In addition to their core services, Midas offers several additional features and benefits. These include warranty options, financing plans, and a loyalty program that rewards customers for their continued patronage. These added features enhance the overall customer experience and provide additional value.
Overall Rating and Recommendation: Overall, Midas is a highly recommended automotive service provider. With their extensive range of services, competitive pricing, exceptional customer service, and commitment to quality, Midas is a reliable choice for all your automotive repair and maintenance needs. Whether you need a simple oil change or major repairs, Midas has the expertise and resources to get the job done right.
Most discussed complaints
Terrible experience! 5 (opinions to this review) Ripoff bad battery instead they changed fuel pump 2 (opinions to this review) Diagnostic 1 (opinions to this review) Charged for parts never replaced 1 (opinions to this review) do not want to replace faulty battery 1 (opinions to this review)Recent comments about Midas company
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