Midas’s earns a 1.6-star rating from 312 reviews, showing that the majority of vehicle owners are dissatisfied with auto repair and maintenance services.
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Shoddy service
November 11, 2008
4302 Newbold CT
Woodbridge, VA [protected]
Mr. Craig Trump
6151 A Fuller CT
Alexandria, VA 22310
Dear Mr. Trump,
First, I want to apologize for losing my temper when I called and left a message earlier today. You did not deserve that. You’ve been wonderfully accommodating and understanding.
There is something terribly wrong at your facility in Woodbridge. Rickey is a terrific person but there seems to be a serious problem with the other workers skill levels, attention to detail, pride in their work, and consideration for the customer.
I think it is necessary to itemize everything that occurred to me:
1) Antwone worked on my car with a cell phone in his ear the entire time.
2) He never checked my tire for leaks after he “repaired” it the first time.
3) His plug/patch failed – it must have been done incorrectly
4) One of my lugs snapped off undoubtedly because the nut was cross-threaded when he reinstalled my wheel after “fixing” the flat. He obviously did not start the nut onto the lug with his fingers ensuring the nut was threaded correctly. Instead he used the air wrench and forced the nut regardless of the cross-threaded difficulty.
5) In the morning the tire was flatter than flat.
6) The lug snapped of clean at the base when I went to remove the nut to put on the doughnut spare tire.
7) Rickey decided he had to replace my tire – it wouldn’t hold air – he called for a tire and came within 10 seconds of installing some unknown tire but I caught the mistake only by due diligence and observation.
8) My tire was unavailable and on indefinite backorder – I personally had to find the correct replacement by making one call to Tire Rack.
9) Rickey had an interim replacement installed and the mechanic put over 40 psi in the tire instead of the 35 psi I specified.
10) The correct replacement tire was delivered at 2:11 pm Monday afternoon. Nobody called me. I found out the tire had been delivered by calling Tire Rack just before Noon on Tuesday, November 11, 2008. I had specifically asked Rickey to call me when the tire was delivered. He signed for the tire on Monday.
11) I discovered the directional replacement tire was installed backwards. I had to go back to the shop – again.
12) I have aluminum alloy rims on my car – the same rims I’ve had for close to nine years. I bought this car on February 24, 2000. In those nine years nobody has ever scratched, gouged, or in any way damaged any of my rims – until I took my car to your shop. The rim in question is gouged and scratched.
This is too much to be isolated. There was a woman in the waiting room who had tire work done by your shop. She too had had to come back. The nuts had not been tightened on her lugs.
You’ve got a problem there Craig.
Rickey bent over backwards to make things right – but over and over and over and over – all this trouble just to fix a flat.
Obviously, the muffler work is out of the question.
Sincerely,
George C. Collins
awful experience
My parents own one car. They are both on SSI and make only $850.00 a month on SSI. The car was over heating. I suggested they go to MIDAS to have them take a look at it. I had never had bad service from them. I was comfortable sending them to MIDAS. They looked at the car and said they knew what was wrong with it and they could definately fix it for...
Read full review of Midas and 1 commentTerrible experience
I took my car to Midas in Englewood, Ohio for a routine replacement of brake pads. I drive a Honda Civic with 56, 000 miles on it. I go to pick up the car the next day and the car will barely move. I pulled over at a nearby service station only to realize that the front end of my car was on fire! The vehicle was returned to Midas for them to rectify the situation and they refused. They stated that they could only replace the parts they worked on which were the pads which cost a whopping.
$240.00 for pads! They offered to fix the parts that were ruined by the fire for an additional $900.00 plus tax. They said the fire had nothing to do with their work. I had a reputable company tow the car and check it out and they found nothing wrong with the car other than the brakes which had a greasy film on them. I contacted Midas corporate and they refused to believe that their technicians were at fault and would not assist me in any way. I will never deal with Midas again nor will I recommend it to anyone I know or come into contact with.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have never seen such unprofessional
June 17, 08 I took my car to Midas to have the muffler welded back on. I was told, I needed new convertor, entire new
exhaust system. I asked about flow masters, quoted $199.00 ea ON SALE.Total
for all work $1200.00
Car is on lift, mechanic undoes exhaust
system, just lets it fall. this put pressure on muffler causing it to press
against back bumper, and creasing and
cracking it. Mechanic tells me he can
fix it.I get manager, he screams, 'We did
not do this, Get out of here now.
Mechanic brings car down, he is mad
slams car door as hard as he can I go
get manager again, they both tell me,
he(the mechanic)did not slam my door
nor damage my bumper.They are demand-
ing I leave(without securing exhaust
system).I call police, when he came
manager is threating to put a Mechanics
Lein on my car for all the work they
have done."What work".Police advise me
to leave as they can claim work they have not done.
Same day took mycar to Medina and Sons
I did not need convertor, nor exhaust
system.They welded my muffler on $35, I bought two flow masters $89.99 ea.
TOTAL $230.00 and when they disconne-
ted system, they sat it on device. Did
not just let it fall.
I left Midas with a damaged bumper, a
damaged door, window will not work and
metal brace to my muffler is missing.
I have never seen such unprofessional
behavior in my life. I am going to post
this on every site I can.
The complaint has been investigated and resolved to the customer’s satisfaction.
How did you muffler fall off? Was it rusted where it came off? I don't see piles of mufflers on the side of the road, so tell me how it came off and how to weld to flaking apart rust. Please.
irresponsible and dangerous behavior!
Brought my Nissan Maxima in to Midas in Eatontown New Jersey. The bottom line is that the mechanic let me out of the shop knowing I would get stuck on the road. All he had to do was recommend that I take my other car which was parked there to avoid getting stuck on the road. He didn't tell me there was a risk (read certainty) because, as he said - "It's not my problem".
The new owner's wife was there when it happened, and she agreed with him. Horrible people. They weren't even sorry or polite about the matter.
improper repairs!
I've gone to Midas for a while now, because I live down the street from it, but every time I go and get something done it ends up a catastrophe. First thing that went wrong was, I went to get my break pads replaced, it ended up that I needed a whole new break system , shoes, pads, and rotors. I was like, "fine if it needs to be replaced, replace it". Little did I know that whatever they did to my breaks, it never felt the same (I've put over 100,000 miles on my car and I never had problems with the breaks until MIDAS replaced them.) There was several squeaks and had to excessive pressure on the break petal to stop. I went back 3 times to try to get them to fix what was wrong, but they told me that everything was safe and fine. Another thing that went wrong was when I was driving and my alternator breaks off.(Yeah, I don't know how that happens, but Midas said that it was a bolt that they tensioned that was holding the alternator on snapped off) That stems from MIDAS putting in a new pulley that was making a squeaking noise. The last thing that happened was when MIDAS sent me a coupon for a free oil change and tire rotation.(After all that's happened I figured, "how can they mess up an oil change and tire rotation") I was wrong. Got the oil change and tire rotation and drove off. While I was driving I noticed a gas and exhaust smell in the cab of the car, with the windows up, but didn't think much of it at first. So i drive probably about 4 miles and the smell doesn't seem to want to go away, so I go home and pop my hood. Looking under the hood, I find that MIDAS didn't put my oil cap back on. There's oil spewed everywhere in the engine compartment. Thankfully I caught that because my alternator was splattered with oil, and that wouldn't of been fun if it caught fire. That's not even mentioning all the other electrical stuff that was covered in oil, and could of potentially caught fire. DO NOT GO TO THIS MIDAS THERE IS RISK OF MAJOR DAMAGE.
Uh yeah dude, it's "brakes" and "pedal" . You're no spelling expert but at least you know what will catch fire under that hood. Go to another repair shop from now on and see if your car becomes perfect without any issues ever again :) . I'm being serious go to another shop.
Work never done
October 23, 2007 I had my truck in at Midas location Manchester New Hampshire. I had paid for Midas touch maint package, Bulb lights and state inspection. I was advised that my Truck did not pass inspection due to muffler, and right outer tie rod. I was aware that I needed a tire rod but I didn't understand any other issues. 11 hours later on October 24...
Read full review of Midas and 3 commentsSad excuses for a auto repair shop
Midas 18783 N. 83rd Ave. Peoria, AZ [protected]. My 21 year old daughter took her car to midas to have the rear end seal replaced in her 67 Mustang. They replaced it with the wrong seal. It continued to leak, she called and they told her that it wasn't the seal, they said she needed a new rear end. Which was not the case, she only needed a competent mechanic to replace the seal, using the right seal, not one that doesn't fit. She Was promised a refund back on 07/02/07, Since then we have been given the run around, and she still has not received her check. The thing that makes me so mad is, the fact that Midas is trying to rip off and take advantage of a young women. Midas is a sad excuses for a auto repair shop.
I have had a similar problem like the person above... it has been in that shop so many times i can't even count over the past 2 years.. they always have excuses or reasons why it wasn't fixed...
took it some place else and not a problem since then.. only cost me 2 years of time and over 2 grand in cash! grrrrrrr
horrible customer experience
About 6 weeks ago I took my 1997 Honda Civic EX into Midas because the “Check Engine Light” was on and my car had been having a problem picking up after stopping and getting into the correct gear. Midas told me the transmission sensor needed replaced and the transmission fluid needed flushed. I asked Midas to make the necessary repairs and paid almost...
Read full review of Midas and 5 commentsTerrible experience!
I would like submit a complaint about Midas muffler in Plainfield, Indiana. I left my car at the shop for front brake pad (disc) replacement typically a $100.00 repair. The mechanic called and said the repairs would exceed $600.00 dollars. I was skeptical of the work they suggested; however, pressed for time I agreed. Three separate times I picked up my car only to drive away with very little/no breaks. The final time the manger told me they were fine said "I checked them myself". I lost confidence in his ability to repair my car. I scheduled an appointment with the Volvo garage "Tom Wood". This is the shop that usually works on my car and had checked my brakes last. The mechanic at the Volvo shop said he doubted if the calipers (front brakes hydraulic) needed changed and the brakes had been installed improperly. The Volvo shop reinstalled the brakes and is now working properly. I have called 800/211-8887 "Jack Surface" customer satisfaction line. The 800 number rings to answering machine. I have left messages 8-10 times with no return calls from "Jack". I have received a call from the local shop informing me that Jack would be returning my call weeks later still no call. Please help me contact customer service with Midas. I have 5 children and this shop let me drive away with the brakes in this condition. I want to discuss this with someone at Midas that cares about customer safety and satisfaction...
I buy Úc cash take but not giving uc
9-2-2022. Front and rear brakes replaced
By Midas
10-8-23. Tires rotated by Tire Discounters
Was told I needed new rear brakes
The original brakes were never replaced
I have the original brakes with me
I went in for oil change in August 3, 2023 because they had a special. It was $59.99 full synthetic oil change. I also needed air filter $29.99 and cabin filter $34.99. The total with 9.25% tax should have came to $136.53. I was shocked when my total ended up being $170.57. That is nothing but false advertising.
Hello my name is Patrick Weary Jr. I was there to get an oil change a few weeks ago and now I am having to have my skid plate removed because it was ruined during the oil change. This is now a $400 repair that I have to take care of.
Calibers bolts loose one came off... Tore up rim... New brake line. New caliper. Passenger side rear. As you can tell I don't drive this vehicle unless it's needed.
Midas was to relace my wheel bearing. While removing damaged my suspension spring. They refuse to cover cost to replace spring that they damaged.
I overheard the staff saying how their mechanics are not certified.
Hi my name is Karen I go to the midas in plano Texas and I sometimes get service done on my car there I think that the manager there name Jarod is a very rude person and yells at his employees
Hi my name is Karen I go to the midas in plano Texas and I sometimes get service done on my car there I think that the manager there name Jarod is a very rude person and yells at his employees
Employee trying act like he wasn't being rude
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Midas Contacts
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Midas phone numbers+1 (800) 621-8545+1 (800) 621-8545Click up if you have successfully reached Midas by calling +1 (800) 621-8545 phone number 0 0 users reported that they have successfully reached Midas by calling +1 (800) 621-8545 phone number Click down if you have unsuccessfully reached Midas by calling +1 (800) 621-8545 phone number 0 0 users reported that they have UNsuccessfully reached Midas by calling +1 (800) 621-8545 phone number
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Midas emailsconsumerrelationsmidas@tbccorp.com100%Confidence score: 100%Support
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Midas address823 Donald Ross Road, Juno Beach, Florida, 33408, United States
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Most discussed Midas complaints
Charged for work not done properly almost causing a fatal accidentRecent comments about Midas company
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After numerous attempts to fix a front brake problem, Midas totally missed the real problem. The cause of a vibration during braking was a worn lower ball joint. I was charged an additional fee for their error only months before the ball joint failed. The BODY damage from the broken ball joint totaled $1800. This location has refused to accept responsibility. The Midas Muffler website and other ads proclaim "total car care; total customer care" as their promise. Don't expect to receive expert service at this location.