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Midas Complaints 310

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3:08 pm EST

Midas Shoddy service

November 11, 2008
4302 Newbold CT
Woodbridge, VA [protected]

Mr. Craig Trump
6151 A Fuller CT
Alexandria, VA 22310

Dear Mr. Trump,

First, I want to apologize for losing my temper when I called and left a message earlier today. You did not deserve that. You’ve been wonderfully accommodating and understanding.

There is something terribly wrong at your facility in Woodbridge. Rickey is a terrific person but there seems to be a serious problem with the other workers skill levels, attention to detail, pride in their work, and consideration for the customer.

I think it is necessary to itemize everything that occurred to me:

1) Antwone worked on my car with a cell phone in his ear the entire time.
2) He never checked my tire for leaks after he “repaired” it the first time.
3) His plug/patch failed – it must have been done incorrectly
4) One of my lugs snapped off undoubtedly because the nut was cross-threaded when he reinstalled my wheel after “fixing” the flat. He obviously did not start the nut onto the lug with his fingers ensuring the nut was threaded correctly. Instead he used the air wrench and forced the nut regardless of the cross-threaded difficulty.
5) In the morning the tire was flatter than flat.
6) The lug snapped of clean at the base when I went to remove the nut to put on the doughnut spare tire.
7) Rickey decided he had to replace my tire – it wouldn’t hold air – he called for a tire and came within 10 seconds of installing some unknown tire but I caught the mistake only by due diligence and observation.
8) My tire was unavailable and on indefinite backorder – I personally had to find the correct replacement by making one call to Tire Rack.
9) Rickey had an interim replacement installed and the mechanic put over 40 psi in the tire instead of the 35 psi I specified.
10) The correct replacement tire was delivered at 2:11 pm Monday afternoon. Nobody called me. I found out the tire had been delivered by calling Tire Rack just before Noon on Tuesday, November 11, 2008. I had specifically asked Rickey to call me when the tire was delivered. He signed for the tire on Monday.
11) I discovered the directional replacement tire was installed backwards. I had to go back to the shop – again.
12) I have aluminum alloy rims on my car – the same rims I’ve had for close to nine years. I bought this car on February 24, 2000. In those nine years nobody has ever scratched, gouged, or in any way damaged any of my rims – until I took my car to your shop. The rim in question is gouged and scratched.

This is too much to be isolated. There was a woman in the waiting room who had tire work done by your shop. She too had had to come back. The nuts had not been tightened on her lugs.

You’ve got a problem there Craig.

Rickey bent over backwards to make things right – but over and over and over and over – all this trouble just to fix a flat.

Obviously, the muffler work is out of the question.

Sincerely,

George C. Collins

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byrl
Keller, US
May 10, 2012 1:07 am EDT
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After numerous attempts to fix a front brake problem, Midas totally missed the real problem. The cause of a vibration during braking was a worn lower ball joint. I was charged an additional fee for their error only months before the ball joint failed. The BODY damage from the broken ball joint totaled $1800. This location has refused to accept responsibility. The Midas Muffler website and other ads proclaim "total car care; total customer care" as their promise. Don't expect to receive expert service at this location.

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My parents own one car. They are both on SSI and make only $850.00 a month on SSI. The car was over heating. I suggested they go to MIDAS to have them take a look at it. I had never had bad service from them. I was comfortable sending them to MIDAS. They looked at the car and said they knew what was wrong with it and they could definately fix it for...

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7:59 am EDT
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Midas Terrible experience

I took my car to Midas in Englewood, Ohio for a routine replacement of brake pads. I drive a Honda Civic with 56, 000 miles on it. I go to pick up the car the next day and the car will barely move. I pulled over at a nearby service station only to realize that the front end of my car was on fire! The vehicle was returned to Midas for them to rectify the situation and they refused. They stated that they could only replace the parts they worked on which were the pads which cost a whopping.

$240.00 for pads! They offered to fix the parts that were ruined by the fire for an additional $900.00 plus tax. They said the fire had nothing to do with their work. I had a reputable company tow the car and check it out and they found nothing wrong with the car other than the brakes which had a greasy film on them. I contacted Midas corporate and they refused to believe that their technicians were at fault and would not assist me in any way. I will never deal with Midas again nor will I recommend it to anyone I know or come into contact with.

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5:00 am EDT
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Midas I have never seen such unprofessional

June 17, 08 I took my car to Midas to have the muffler welded back on. I was told, I needed new convertor, entire new

exhaust system. I asked about flow masters, quoted $199.00 ea ON SALE.Total

for all work $1200.00

Car is on lift, mechanic undoes exhaust

system, just lets it fall. this put pressure on muffler causing it to press

against back bumper, and creasing and

cracking it. Mechanic tells me he can

fix it.I get manager, he screams, 'We did

not do this, Get out of here now.

Mechanic brings car down, he is mad

slams car door as hard as he can I go

get manager again, they both tell me,

he(the mechanic)did not slam my door

nor damage my bumper.They are demand-

ing I leave(without securing exhaust

system).I call police, when he came

manager is threating to put a Mechanics

Lein on my car for all the work they

have done."What work".Police advise me

to leave as they can claim work they have not done.

Same day took mycar to Medina and Sons

I did not need convertor, nor exhaust

system.They welded my muffler on $35, I bought two flow masters $89.99 ea.

TOTAL $230.00 and when they disconne-

ted system, they sat it on device. Did

not just let it fall.

I left Midas with a damaged bumper, a

damaged door, window will not work and

metal brace to my muffler is missing.

I have never seen such unprofessional

behavior in my life. I am going to post

this on every site I can.

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Tech12
Bellingham, US
Dec 08, 2012 9:37 am EST

How did you muffler fall off? Was it rusted where it came off? I don't see piles of mufflers on the side of the road, so tell me how it came off and how to weld to flaking apart rust. Please.

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2:45 pm EST

Midas irresponsible and dangerous behavior!

Brought my Nissan Maxima in to Midas in Eatontown New Jersey. The bottom line is that the mechanic let me out of the shop knowing I would get stuck on the road. All he had to do was recommend that I take my other car which was parked there to avoid getting stuck on the road. He didn't tell me there was a risk (read certainty) because, as he said - "It's not my problem".

The new owner's wife was there when it happened, and she agreed with him. Horrible people. They weren't even sorry or polite about the matter.

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12:00 am EST

Midas improper repairs!

I've gone to Midas for a while now, because I live down the street from it, but every time I go and get something done it ends up a catastrophe. First thing that went wrong was, I went to get my break pads replaced, it ended up that I needed a whole new break system , shoes, pads, and rotors. I was like, "fine if it needs to be replaced, replace it". Little did I know that whatever they did to my breaks, it never felt the same (I've put over 100,000 miles on my car and I never had problems with the breaks until MIDAS replaced them.) There was several squeaks and had to excessive pressure on the break petal to stop. I went back 3 times to try to get them to fix what was wrong, but they told me that everything was safe and fine. Another thing that went wrong was when I was driving and my alternator breaks off.(Yeah, I don't know how that happens, but Midas said that it was a bolt that they tensioned that was holding the alternator on snapped off) That stems from MIDAS putting in a new pulley that was making a squeaking noise. The last thing that happened was when MIDAS sent me a coupon for a free oil change and tire rotation.(After all that's happened I figured, "how can they mess up an oil change and tire rotation") I was wrong. Got the oil change and tire rotation and drove off. While I was driving I noticed a gas and exhaust smell in the cab of the car, with the windows up, but didn't think much of it at first. So i drive probably about 4 miles and the smell doesn't seem to want to go away, so I go home and pop my hood. Looking under the hood, I find that MIDAS didn't put my oil cap back on. There's oil spewed everywhere in the engine compartment. Thankfully I caught that because my alternator was splattered with oil, and that wouldn't of been fun if it caught fire. That's not even mentioning all the other electrical stuff that was covered in oil, and could of potentially caught fire. DO NOT GO TO THIS MIDAS THERE IS RISK OF MAJOR DAMAGE.

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Tech12
Bellingham, US
Dec 08, 2012 10:39 am EST

Uh yeah dude, it's "brakes" and "pedal" . You're no spelling expert but at least you know what will catch fire under that hood. Go to another repair shop from now on and see if your car becomes perfect without any issues ever again :) . I'm being serious go to another shop.

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12:00 am EST
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October 23, 2007 I had my truck in at Midas location Manchester New Hampshire. I had paid for Midas touch maint package, Bulb lights and state inspection. I was advised that my Truck did not pass inspection due to muffler, and right outer tie rod. I was aware that I needed a tire rod but I didn't understand any other issues. 11 hours later on October 24...

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12:00 am EDT

Midas Sad excuses for a auto repair shop

Midas 18783 N. 83rd Ave. Peoria, AZ [protected]. My 21 year old daughter took her car to midas to have the rear end seal replaced in her 67 Mustang. They replaced it with the wrong seal. It continued to leak, she called and they told her that it wasn't the seal, they said she needed a new rear end. Which was not the case, she only needed a competent mechanic to replace the seal, using the right seal, not one that doesn't fit. She Was promised a refund back on 07/02/07, Since then we have been given the run around, and she still has not received her check. The thing that makes me so mad is, the fact that Midas is trying to rip off and take advantage of a young women. Midas is a sad excuses for a auto repair shop.

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AK2AZ
Phoenix, US
Jul 24, 2012 1:35 pm EDT
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I have had a similar problem like the person above... it has been in that shop so many times i can't even count over the past 2 years.. they always have excuses or reasons why it wasn't fixed...

took it some place else and not a problem since then.. only cost me 2 years of time and over 2 grand in cash! grrrrrrr

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About 6 weeks ago I took my 1997 Honda Civic EX into Midas because the “Check Engine Light” was on and my car had been having a problem picking up after stopping and getting into the correct gear. Midas told me the transmission sensor needed replaced and the transmission fluid needed flushed. I asked Midas to make the necessary repairs and paid almost...

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12:00 am EST

Midas Terrible experience!

I would like submit a complaint about Midas muffler in Plainfield, Indiana. I left my car at the shop for front brake pad (disc) replacement typically a $100.00 repair. The mechanic called and said the repairs would exceed $600.00 dollars. I was skeptical of the work they suggested; however, pressed for time I agreed. Three separate times I picked up my car only to drive away with very little/no breaks. The final time the manger told me they were fine said "I checked them myself". I lost confidence in his ability to repair my car. I scheduled an appointment with the Volvo garage "Tom Wood". This is the shop that usually works on my car and had checked my brakes last. The mechanic at the Volvo shop said he doubted if the calipers (front brakes hydraulic) needed changed and the brakes had been installed improperly. The Volvo shop reinstalled the brakes and is now working properly. I have called 800/211-8887 "Jack Surface" customer satisfaction line. The 800 number rings to answering machine. I have left messages 8-10 times with no return calls from "Jack". I have received a call from the local shop informing me that Jack would be returning my call weeks later still no call. Please help me contact customer service with Midas. I have 5 children and this shop let me drive away with the brakes in this condition. I want to discuss this with someone at Midas that cares about customer safety and satisfaction...

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Mbabar0766
Lahore, PK
Oct 22, 2023 11:05 pm EDT

I buy Úc cash take but not giving uc

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mike Taphorn
US
Sep 23, 2023 8:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

9-2-2022. Front and rear brakes replaced

By Midas

10-8-23. Tires rotated by Tire Discounters

Was told I needed new rear brakes

The original brakes were never replaced

I have the original brakes with me

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Ruth Johnson Preston
US
Aug 12, 2023 11:24 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I went in for oil change in August 3, 2023 because they had a special. It was $59.99 full synthetic oil change. I also needed air filter $29.99 and cabin filter $34.99. The total with 9.25% tax should have came to $136.53. I was shocked when my total ended up being $170.57. That is nothing but false advertising.

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Patrick Weary
Milwaukee, US
Jul 22, 2023 11:30 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hello my name is Patrick Weary Jr. I was there to get an oil change a few weeks ago and now I am having to have my skid plate removed because it was ruined during the oil change. This is now a $400 repair that I have to take care of.

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Sherry Relaford
US
Jul 18, 2023 7:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Calibers bolts loose one came off... Tore up rim... New brake line. New caliper. Passenger side rear. As you can tell I don't drive this vehicle unless it's needed.

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Dispute 1
US
Feb 11, 2019 10:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Midas was to relace my wheel bearing. While removing damaged my suspension spring. They refuse to cover cost to replace spring that they damaged.

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Christine Powers
US
Nov 12, 2018 8:51 pm EST

I overheard the staff saying how their mechanics are not certified.

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Karen Zimman
McKinney, US
Nov 12, 2018 8:50 am EST

Hi my name is Karen I go to the midas in plano Texas and I sometimes get service done on my car there I think that the manager there name Jarod is a very rude person and yells at his employees

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Karen Zimman
McKinney, US
Nov 12, 2018 5:46 am EST

Hi my name is Karen I go to the midas in plano Texas and I sometimes get service done on my car there I think that the manager there name Jarod is a very rude person and yells at his employees

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Angiekay
US
Aug 29, 2018 6:33 am EDT

Employee trying act like he wasn't being rude

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About Midas

Screenshot Midas
Midas is an automotive service provider specializing in car maintenance and repair. They offer a range of services including oil changes, brake repair, tire services, and exhaust repairs. Midas also provides comprehensive car inspections and fleet services. Their technicians are trained to work on a variety of vehicle makes and models.
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Overview of Midas complaint handling

Midas reviews first appeared on Complaints Board on Feb 2, 2007. The latest review Charged for work not done properly almost causing a fatal accident was posted on Aug 7, 2024. The latest complaint brakes and rotors "replaced". was resolved on Feb 11, 2019. Midas has an average consumer rating of 2 stars from 312 reviews. Midas has resolved 49 complaints.
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  1. Midas Contacts

  2. Midas phone numbers
    +1 (800) 621-8545
    +1 (800) 621-8545
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  3. Midas emails
  4. Midas address
    823 Donald Ross Road, Juno Beach, Florida, 33408, United States
  5. Midas social media
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    Sep 15, 2024

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