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Jack In The Box Complaints & Reviews

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Jack In The Box - Cold fries and wrong sandwich

Posted: 2015-04-03 by    mad mother of one
Complaint Rating:  0 % with 0 votes
Me and my family went jack in the box on Perkins and ordered our food we had to wait for 30 to 45 minutes and we were the only ones in the restaurant at the time...my family had received their food and I was still waiting on my food...10 minutes later I got my food when I got in the truck to leave I took a bite of one of my fries and they where cold!!! I took my blazing bacon chicken sandwich out and it was missing the bacon. I took my food back inside and told the manager what was wrong with my food and he apologize for the mix up and he would fix my food over! All he did wa re-dropped my fries...
Complaint comments Comments Complaint country United States Complaint category Food

Jack In The Box - Rotten Food

Posted: 2015-02-17 by    Laura529
Complaint Rating:  100 % with 1 votes
I went to jack in the box. I rarely eat there but it happened and I regret it deeply. I got the sausage, egg and cheese biscuit meal. All I can say is...are eggs supposed to be green? Another thing Rarely order at a fast food restaurant would be egg. It happened and I regret it deeply. Eww...
Complaint comments Comments Complaint country United States Complaint category Food

Jack In The Box - service

Posted: 2015-02-12 by    Gail Crain
Complaint Rating:  100 % with 1 votes
I visited the Easley Jack in the box this morning 02/12/15 and a young African American lady was at the window for the drive thru. She went to hand me back my change and she slammed in in my hand making the change go onto the ground. I let her give me my tea and asked her to get me the change that was on the ground and she stated she can NOT open the register for any reason, so I was out 38 cents. I asked her to get the manager because it was too much to just leave there, and her attitude was awful. She stomped off, but did not get the manager, she came back turned the key in the drawer and slammed...
Complaint comments Comments Complaint country United States Complaint category Food

Jack In The Box - My 10 year old daughter

Posted: 2015-02-12 by    Artimese Yarbrough
Complaint Rating:  0 % with 0 votes
Me and my family went inside Jack In the box and placed an order and when we got our order it wasn't rite because when we got in the car my daughter seen that her order wasn't rite so me and Her went back inside I went in first and my daughter dirty even make it all the way in and she slip and went up in the air and fell hard I know it was hard because I heard it and not one employee came to check to see if she was ok or ask her was she ok and I feel like that wad not rite because we eat there all the time a and not once was they concerned about my 10 year old daughter health and I feel...
Complaint comments Comments Complaint country United States Complaint category Employees

Jack In The Box - my visit

Posted: 2015-02-10 by    mariela sanchez
Complaint Rating:  0 % with 0 votes
I came in the for my first visit in a while and was very pleased with my guest service, she had a beautiful smile, she made sure i was comfortable, we laughed at her name tag saying (lipitta) I got exactly what I paid for, my order was correct, my food was delicious thank the cook and just because of the wonderful guest service I got I will be returning unto this store....
Complaint comments Comments Complaint country United States Complaint category Employees

Jack In The Box - where do I start

Posted: 2015-01-20 by    mrbigcrush100
Complaint Rating:  0 % with 0 votes
on Jan.20th 2015 at 14:30 I pulled into the drive thru and placed an order. the server (Chris) who I found out later was "as he said" "the man in charge for now" the manager Jesus was taking a nap as the second assistant explained. anyways, Chris asked me if the order on the screen was right? i told him no. Jack was offering a new item the enchilada taco and i wanted to try them out. I told Chris that he had charged me for the regular "2 for a dollar" tacos and I wanted the new ones. after 3 times of Chris correcting me and telling me that he is right and I am wrong...
Complaint comments Comments Complaint country United States Complaint category Food

Jack In The Box - stealing

Posted: 2015-01-19 by    jack in the boxxx
Complaint Rating:  0 % with 0 votes
The manager stole a homeless guys backpack while he was cleaning the lobby . and one of the employees tried to hide it from the manager so when she got off she could give it back to the guy. He threatened his employees to fire them if they took the bag and gave it back....
Complaint comments Comments Complaint country United States Complaint category Employees

Jack In The Box - False advertisement

Posted: 2014-12-16 by    Nikkie546
Complaint Rating:  0 % with 0 votes
I had a coupon sent home to me from jack in the box. The coupon say two burger for five dollar. When I went there the Hindu man who didn't speak good English rung me up for ten dollar two burger. I complain say hey why coupon say two for five he say he don't know my cash register ring it for ten dollar can't fix it. I say that false advertising in the coupon. He say don't care don't want to buy then don't come back. I ask for manager be say he is the manager I never heard any manager talk like that to not come back. Fake coupon advertising two for five I left and went...
Complaint comments Comments Complaint country United States Complaint category Food

Jack In The Box - Arizona, Tempe - illegal towing and sketchy practices

Posted: 2014-12-11 by    bearcat4life
Complaint Rating:  0 % with 0 votes
Jack in the Box screwed me big time! These people are not running a fast food store they are running a towing business disguised as a fast food store. I parked, went inside and waited for my friend who was having trouble finding me. I walked out, got my friend and came back. My car was gone! I was inside the shop at 7:02 and they towed my car at 7:15.
Someone please sue this fast food shop and teach them a lesson. I had to go to Phoenix, paid over a $150 in a dark alley and got my car back. (They make it look like a drug deal). Is this even legal and what can I do to make sure that I get...
Complaint comments Comments Complaint country United States, Arizona, Tempe Complaint category Towing

Jack In The Box - 3 months of complaints

Posted: 2014-12-11 by    stefanieinsanantonio
Complaint Rating:  0 % with 0 votes
San Antonio, TX 281/Evans store. Horrible, rude service. Cashier screamed at me to leave when I told her she needed customer service skills. Food was cold after 10 min drive thru wait! SIX calls to corp office in SAN DIEGO finally they told me they agreed to give me a refund but that's all. I assumed my hard work and valid complaints would merit a gift cert or free coupons to keep me as a customer. After schooling the area mgr on how exceptional customer service should be handled he said he can't give me any gift cards. I was in shock, I mentioned that a gesture of good faith to me would...
Complaint comments Comments Complaint country United States Complaint category Fast Food Restaurants

Jack In The Box - very very rude, cold food when asked for hot,sloppy order

Posted: 2014-11-23 by    waynesha shepherd
Complaint Rating:  0 % with 0 votes
I stopped at your store honestly because it was late (3am) and you guys were the only ones open. Well I placed a 20.19 order and asks if it could please be made fresh. While placing the order the order taker Lisa constantly cut me off and seemed very irritated. I apologized because my children were indecisive about the wait. 75% of my order was cold(tacos, eggs which were gray as well, my box burger was sloppy, and fries were cold. I talked to the gm the following morning about her attitude and how unwelcome she made me feel and he said he would put my name in the book and he would replace my order....
Complaint comments Comments Complaint country United States Complaint category Fast Food Restaurants

Jack In The Box - Rudeness

Posted: 2014-11-21 by    pissedoffcustomerrr
Complaint Rating:  0 % with 0 votes
My friend and I went through the drive thru to order 20 tacos for my family and I. When I got the the window a worker asked the manager who the 20 tacos were for he responded "dos señoras grandes". My friend is fluent in Spanish and heard him. When confronted he said "no I was offering you free drinks" first of all we are two full white women and at that point he didn't know we understood Spanish so why would he have offered us two drinks in Spanish? When he realized he was caught in his lie he tried offering me all kinds of free food. I asked to speak to his supervisor...
Complaint comments Comments Complaint country United States Complaint category Food

Jack In The Box - Nevada, Las Vegas - racist

Posted: 2014-09-08 by    opinion/observation
Complaint Rating:  100 % with 2 votes
Jack in the box is racist. They hire mostly Hispanics. I have gone to several Jack in the Box locations and all I see working there are Hispanics. Surely Hispanics aren't the only people in need of employment....
Complaint comments Comments Complaint country United States, Nevada, Las Vegas Complaint category Employment, Staffing, Recruiting Agencies

Jack In The Box - badly managed

Posted: 2014-08-07 by    upset employees
Complaint Rating:  0 % with 0 votes
I work at Jack in the Box in Benson and it is the worst managed fast food restaurant I have ever been to. She doesn't know what she is doing. She picks these employees that get away with everything. She cant schedule. She lets her children back there. She takes whatever she wants. She texts her Employees when there is a problem in a really rude manner. I see people on day to day bases who do not wear gloves. They hardly wash their hands. Shift leaders text in Font of customers. Everyone is told something Different. She doesn't order her stuff right therefore causing a problem for all employees....
Complaint comments Comments Complaint country United States Complaint category Food

Jack In The Box - Fraud

Posted: 2014-03-29 by    Drcrude
Complaint Rating:  0 % with 0 votes
Fraud !!!

Sat morning I stopped on the way to play golf and bought a breakfast sandwich and a milk. I discovered later that the cap on the milk had been OPENED, the aluminum "safety cap" was PUNCHURED and half the milk WAS GONE!!!
Are you kidding me ? UNBELIEVEABLE!!What a scam!!!

They have lost this regular customer....
Complaint comments Comments Complaint country United States Complaint category Food

Jack In The Box - Unreasonable hours, hostile environment

Posted: 2014-02-07 by    Unhappyslave
Complaint Rating:  0 % with 0 votes
I work at jack in the box #514 and ever since the new management took over this place has really go to s**t. First I want to complain about the new manager she has 3 months on the job and so far I have not see improvement she can't make the work schedule for employees she sometimes schedule one person to come in is that one person suppose to run counter, drive thru friers and grill all at once while she sits in her office doing nothing. Then the training manager is no better he suppose to be teaching her how to do thing but it seems like all they do is plot against the workers they don't...
Complaint comments Comments Complaint country United States Complaint category Employers

Jack In The Box - Harassment

Posted: 2013-11-19 by    lost employee
Complaint Rating:  100 % with 1 votes
I am scared to loose my job. I have children to support. I have been working at j.I.b for 5yrs with no poor performance. I have put the needs for the restaurant above my kids. Example :working holidays, birthdays. Coming in early staying late etc. I am a hard worker and continue to be bothered with we will fire you. You are replaceable. I have done nothing to deserve being belittled or treated unfairly. Another tl ot a pay raise for working nights I got 0. I had issues with employees they told me how to handle it then git upset when I did. They are trying to get rid of me and it hurts...
Complaint comments Comments Complaint country United States Complaint category Restaurants & Bars

Jack In The Box - Missouri, Saint Louis - Salad

Posted: 2013-08-23 by    JackBox
Complaint Rating:  0 % with 0 votes
I have made (2) attempts to contact the store and no answer. The salad I just pulled from my bag is despicable and I am concerned dangerous to my health. I have taken a photo on my cell phone to distribute. The carrots are liquid and the slime is all over the vegetables. The cucumbers look cooked they are so rank. Very upset as I do not have the option to return to store and get another selection as I am stuck at my office. Therefore, I do not get lunch! The product I picked up should NEVER BE GIVEN TO A CUSTOMER. I WILL NEVER GO TO ANOTHER JACK IN THE BOX IF QUALITY CONTROL ENDANGERS MY HEALTH!...
Complaint comments Comments Complaint country United States, Missouri, Saint Louis Complaint category Fast Food Restaurants

Jack In The Box - California, Citrus Heights - mis treatment

Posted: 2013-08-12 by    ciarra aguilar
Complaint Rating:  0 % with 0 votes
complaint: I work at jack box in citrus heights on antelope rd & sunrise I have a problem with manger sasha she never calls but texts when changing schedule once at 3am she called to tell me to come in an hour late instead of 9am 10am and another time to tell me not to come in but I did not receive text so by the time I was told I was already at work so unprofessional & the other day she told a co worker to tell me when I got to work that I am now not working today after all after I was already at work. If she knew ahead as she did why not call me ?she is very unprofessional and I believe owe's...
Complaint comments Comments Complaint country United States, California, Citrus Heights Complaint category Food

Jack In The Box - Oklahoma, Edmond - fraudulent gm

Posted: 2013-05-05 by    markwilliams
Complaint Rating:  0 % with 0 votes
A team leader was talking to a crew member about finding another job while the gm was at the taco station, of course the gm overheard .but did not say anything . A couple hrs went by gettin close to 3 oclock the TL was scheduled to leavevat 4 to save labor the teamleader asked the gm if she could go home at 3 because labor was high . The gm told her no because she has to have a team leader scheduled 24/7 as the team leadrr turned to walk out the door the gm said to her what .you dont want to work here u dont want to be a TL anymore and before the TL could say anything the gm told her to get out...
Complaint comments Comments Complaint country United States, Oklahoma, Edmond Complaint category Employers

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