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Humana Complaints & Reviews

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Humana - Coverage & Customer Service

Posted: 2015-03-16 by    vlm30045
Complaint Rating:  0 % with 0 votes
I have 2 complaints. The first one being that after calling Humana to get assigned a primary care doctor I then immediately called that doctors office and got an appointment for 30 days out. After going to my appointment on March 10th and being told to see a cardio specialist right away, I then receive a letter from Human the next day saying the primary doctor is no longer in my network and I had been assigned a new one that is 42 miles from my house!
Second complaint is that it is the following business day and I am trying to reach Humana but their website is down and I have been on hold...

Humana - Lost invoices and prescriptions inturned over to appeals department since 1/2014

Posted: 2014-05-12 by    Ken Martinez
Complaint Rating:  100 % with 1 votes
I bought some oxygen equipment I found out it was out of network it cost me $3, 300 to but them I am on disability so that is a lot if money to come up with Humana will not reimburse me also now they are saying they don, t have authorization to rent me machines now they had already rented my machines but when I bought the other machines they discontinued renting if I don, t get reimbursed I cannot pay the credit cards and might lose my machines please help me...

Humana - Refuse to pay "co-pay"

Posted: 2014-02-20 by    James Betz
Complaint Rating:  0 % with 0 votes
When I signed up with Humana I had no idea how incompetent, unorganized and heartless this company is. I filed a grievance last year with regards to the amount of Morphine I must take to control SEVERE headaches caused by meningitis in 2002. I suffer 24 hour a day headaches that make a migraine headache seem like a good time. I explained the situation last year and my Doctor explained the situation last year. I still have the same problem, I still suffer greatly and I still need the same amount of morphine. The amount I take might seem like a lot until you are on this side of the fence. I get only...

Humana - Kentucky, Lexington - services

Posted: 2013-04-04 by    dap363
Complaint Rating:  100 % with 1 votes
Humana makes like there there for the customer but they are not they consistently try to get out of paying claims or making it vague what they pay for and then beat you over the head with there policy book and there customer service is rude and no help.For instance a doctor that treats me works for the county and treats me and they bill for him through the county so Humana says he is out of network even though there book says he is in so they say I have to call the Doctor and and have him make tax records for himself to turn in to them or I get charged 50% co pay Instead of 0 which is not my problem...

Humana - denied vital narcotic Medicare without warning

Posted: 2012-11-15 by    ivibre
Complaint Rating:  0 % with 0 votes
Social Security made a mistake, they put me on Medicaid, after 10 years I finally got the correct medication to which I had no side affects. after trying many medications, found my genetics limited me. I suffered a stroke or two being a guinea pig. now I have not only intense pain as a result of free silicone injected in 1970 which migtated who knows where, I cannot understand paperwork nor communicate and seriously who would send paperwork to a disabled person, isn't this for Physicians and Medicare? Medicaid signed me up for Humana after Medicare's second mistake. Humana filled my prescriptions...

Humana - Missouri - Horrible

Posted: 2012-11-12 by    larry4mo
Complaint Rating:  0 % with 0 votes
My wife had an accident 14 months ago where she broke off her good teeth from her gum studs from a serious fall. She suffered in excruciating pain for many months while we submitted numerous appeals because Humana said "dental" was not covered (all initial appeals are ruled upon by Humana paid people). Humana continuously blocked us from receiving medical attention on every point!

Finally we got to the Federal Court of Appeals. The judge ruled fully and completely in our favor, stating that if an accident caused the damage to her teeth it cannot be considered routine dental,...

Humana - Avoid at any cost guys

Posted: 2012-09-21 by    Alimet
Complaint Rating:  0 % with 0 votes
Humana insurance was told to cancel the insurance because they are not near enough for me to use, and that was done 25 days ago. yesterday the still took payment from my account as evidenced here 9/17/2012 – ACH HUMANA COMPBENEF 77 $0.00 $0.00 ($11.14)....

Humana - Kentucky, Louisville - Rude and ineeficient customer service

Posted: 2011-07-09 by    kennth
Complaint Rating:  100 % with 2 votes
I Must say that earlier i thought that outsourced customer service agents (sometimes) were rude and incapable of providing a quality based service especially in healthcare ..but after talking to customer service agents right here in this country it made me feel that Humana is deplorable and pathetic and much more worse in customer service than those outsourced customer service agents from other countries ..They tend to forget that Customers are the reason that they have their JOB's and are able to pay their BILLS on TIME ..Never in my expierence i have seen the customer service agency being...

Humana - I definitely do not recommend them to anyone and I feel sorry for the Seniors who think Humana's Medicare Plan will help them

Posted: 2011-07-06 by    Loggers
Complaint Rating:  100 % with 4 votes
Your insurance coverage details are outlined in what is called your 'certificate of coverage'. Surely you can access this from Humana's website. No, it is not available on the web. I called Humana and was told they would not send it to me. Tiffany told my husband that she could look up our plan to reference our certificate, but it would take a couple of days. This was one of many calls where we were told something different each time we called.I have Humana Healthcare from the city I retired from, and I moved to a rural area. I was able to find a doctor on the plan. He is not close...

Humana - Georgia, Marietta - does not comply with policy

Posted: 2011-06-29 by    Mad Hornet
Complaint Rating:  0 % with 0 votes
Humana keeps using excuses not to pay according to my daughter's policy. The claims come back as "penalty applied for not obtaining pre-authorization, " or they don't pay within the 15 business day time period required by the state of Georgia, or they claim there is a co-pay owed. In 2010, my daughter made 5 trips to one doctor. Same excuses. We fought it, and they finally admitted they should have paid. The doctor got paid in March 2011. We reported them to the Insurance Commissioner numerous times. In all instances (there were 149 claims in 2010), they were supposed to pay...

Humana - Big time ripoff

Posted: 2011-06-28 by    Sicine
Complaint Rating:  0 % with 0 votes
For some reason i have been recieving someone elses mail from humana of kentucky, i even called them and let them know there's no one here by that name or address, they said the only way they can change that is for the person who's name is on that mail is the only one who can authorize that, talk about BS! i've even sent the mail back to them, they still don't get the message, they still send this mail to me, humana refuses to help, what is WRONG with these people? don't they understand english? how can someone use your personal address if they are a member of humana and...

Humana - Rip off

Posted: 2011-05-12 by    Narkos
Complaint Rating:  33 % with 3 votes
For some reason i have been recieving someone elses mail from humana of kentucky, i even called them and let them know there's no one here by that name or address, they said the only way they can change that is for the person who's name is on that mail is the only one who can authorize that, talk about BS! i've even sent the mail back to them, they still don't get the message, they still send this mail to me, humana refuses to help, what is WRONG with these people? don't they understand english? how can someone use your personal address if they are a member of humana and...

Humana - FRAUD, THEFT

Posted: 2011-04-11 by    blvnyrslf
Complaint Rating:  0 % with 0 votes
HUMANA HAS BEEN CHARGING ME FOR SOMETHING I NEVER ORDERED, NOR NEEDED.

THIS IS BUT A VERY SMALL PORTION, REPRESENTATIVE OF THE SEVERAL YEARS THAT I HAVE DEALT, UNSUCCESSFULLY, WITH HUMANA...I WOULD SWITCH COMPANIES IN A NANO- SECOND, BUT SADLY, TRAGICALLY, FOR MANY--THEY'RE ALL THE SAME.

(THAT PHYSICIANS HAVE ALLOWED THEMSELVES TO BE "OWNED" AND MANIPULATED BY HMO'S IS A MYSTERY TO ME, )

ALTHOUGH THESE MESSAGES ARE MEANT TO BE CONFIDENTIAL, I JUST COPIED/PASTED THE LATEST USELESS EXCHANGE WITH THIS FRAUDULENT COMPANY.

Humana - Kansas - Customer Service

Posted: 2011-02-10 by    KansasDoc
Complaint Rating:  100 % with 8 votes
I own a small medical practice in Kansas. About 5 months ago Humana abruptly stopped paying my patients' claims. Repeated calls and emails to my designated local representative went unanswered. Finally after numerous calls to the national organization Humana determined we needed to sign a new group contract. I was given a reference number and told to expect a contract in the mail. After 1 month no contract, and a repeat call to the national company resulted in a new reference number and instructions to call back in 1 month if the contract doesn't arrive. I still can not reach my local...

Humana - Louisiana - trick

Posted:    Manda22007
Complaint Rating:  83 % with 6 votes
I have this brain condition which also involves my eyes. I have been going to the same eye doctors down the street since I was a little kid. THEY are the ones that discovered my brain condition and they have all the tests, medical equipment, and prescription writing abilities to take care of it, but Humana says I can only go to them for glasses and check ups but anything involving the condition I have to go all the way into the city to the main campus for a guy to do all the same tests my local eye place did. Which never works out because I always end up late even when I leave hours (HOURS) earlier...

Humana - Kentucky - Refusal to return maney

Posted:    Leo1
Complaint Rating:  100 % with 2 votes
Humana refused to address my request to disenroll in the medicare prescription program. I was given false information by a representative who did not inform me that I did not qualify for Humana as I already had insurance from my job and when I tried to disenroll I was given the run around (i.e. medicare guidelines, closed open enrollment, failure to file grievance within 30 day period, etc.) So, for 3 years I paid for insurance I did not need or use.

The Medicare guideline are set up to protect the insurance companies not the American people. BEWARE.
Who do we have to protect...

Humana - Fraud and cheating

Posted:    Lloyd
Complaint Rating:  93 % with 15 votes
About six months ago, my husband's company switched from United Healthcare to Humana health insurance. The first thing I did was go to Humana's website to make sure our family's doctors - my son's pediatrician, my OB/GYN, and our family dentist - were in Humana's network. I really liked all of our doctors, I'd done a lot of research to choose the best ones, and I did NOT want to change.

My son's pediatrician was the only one that didn't show up on the network list. I called their business office to see why they didn't take Humana. They...

Humana - Virginia, Nellysford - claims and reimburssment

Posted:    jenny schmitz
Complaint Rating:  80 % with 5 votes
Health insurance is on the front burner of most political conversations. I offer a honest and complete story regarding Humana's health insurance polocies. In short, I have seventeen pages docuementing phone calls, written letters, and actual bills to support my previous statements. In the worse case scenario, you lose an hour by reading about Humana's detailed fraud. At best, you are the first to break a story involving health care that will "blow everyone out of their seats." While I am 98 percent sure you will write me off as a crazy person looking for revenge, I hold onto...

Humana - Kentucky, Lexington - Scam and cheating

Posted:    Rudolf
Complaint Rating:  100 % with 8 votes
I needed a series of three hepatitis B vaccines for nursing school. I called my prescription drug insurance to see if it is covered. They told me since it is a vaccine and not a prescription, it would have to be covered by my medical insurance.

I called Humana and asked if this is covered. They told me yes it is covered. I had to pay upfront and then send them the information and they would reimburse me. I asked are you sure? The rep told me yes I am positive. I then asked to speak to his supervisor. They supervisor also assured me that it is covered.

After the first...

Humana - Kentucky, Louisville - Terrible company

Posted:    Jack
Complaint Rating:  91 % with 11 votes
About six months ago, my husband's company switched from United Healthcare to Humana health insurance. The first thing I did was go to Humana's website to make sure our family's doctors - my son's pediatrician, my OB/GYN, and our family dentist - were in Humana's network. I really liked all of our doctors, I'd done a lot of research to choose the best ones, and I did NOT want to change.

My son's pediatrician was the only one that didn't show up on the network list. I called their business office to see why they didn't take Humana. They...

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