Frontier Airlines
Reviews and Complaints

If you're considering flying with Frontier Airlines, be prepared for a mixed bag of experiences. While some customers have reported positive interactions with the airline, such as receiving credits for flight cancellations and finding good deals on bare bone bookings, others have faced significant challenges. Complaints range from issues with customer service, unexpected fees for luggage, to flight delays and cancellations without adequate compensation. It's essential to weigh the pros and cons carefully before making your decision.

On 7/29/2024 I was on Frontier flight 2989 flying from Atlanta back to Detroit. My flight confirmation number was VE6G9J. When I arrived at the self-check in the screen showed that there was a 40 lb weight limit, and for some reason it made me go see a ticket agent. When I checked my bag in at the ticket counter the agent said I was 5 lbs over the limit and charged me $179 to get my bag on the flight. Being charged $179 for an extra 5 lbs is grossly excessive, and extremely unfair because I would not have been able to board my flight if I didn't have the funds available at the time. The ticket agent was also rude & discourteous. I'm looking for an amicable solution; either financial reimbursement or cost taken off of a future flight.

on January 9th i purchased 5 airline ticket,

after i paid it switched me to bags and seat location.

at that time the middle initials for all 5 tickets were in the wrong place, i put them back into the middle name box and you charged me $450.00 for name changes that i didnt change

i want a refund.

my comf. AB248M

thank you

Kevin Nolan

Phone number [protected]

This company has an excessive complaint ratio, and they just stole $130 from me for a refundable ticket. I purchased the refundable option, and they changed it to nonrefundable. Reported them to the BBB. Stay away, pay more money for a better airline. They don't even have a customer service phone line. Make sure you do your research, it is a shame we live in a world like this.

my luggage was lost on the 4th of nov flew from atlanta to denver and my suitcase never made it out of atlanta now it has been in denver since tues and was told that i should see it by the end of the day never got my suitcase that day and today is friday and still have no suitcase all of my daughters clothes as well as my husband is in that suitcase. I have had to replace my daughters clothes at a cost that i could not afford as i am now a single mom. my husband can not be replaced however i really need my suitcase as i am now out alot of money

also would like to have people answer phone calls and not type to people as they can not feel the frustration that people have over the incompetence of the airline

I've been trying to cancel my reservation #K6TBJL with Frontier and request a return of my requent flyer miles. I cannot do it through CHAT as they tell me their system is 'Utterly' unavailable and I should try again. How can you run a business and block your customers from being able to communicate with you when a Chat Call cannot resolve it.

HELP!

I purchased a pass for myself and one for my wife. I tried several times to book flights... All to no avail. I did not book a flight, I did not take a flight and I was unable to reach anyone on the phone. I do not have the ability to text.

I disputed/cancelled the charges on the amex cards. Now there is another two charges; one for me and one for my wife.

We received no benefit from the service. I do not want to pay the nearly $800 charge, have been unable to book a flight or to fly.

Jeff philbrook [protected]

I purchased a flight on Frontier Airlines on 5/15/23 (J8F7WI), Frontier cancelled the flight and stated a refund was issued for 185.96 cc ending in 5999. I purchased the ticket from Affirm and did not use a credit card. I have spoken to them since flight was cancelled attempting to find out where they issued to name on credit card or what ever information they had about

CC so I could attempt to

find out where refund was

Issued, I have not received

any assistance from Frontier

To resolve this.

I booked a flight with frontier. When I got to the counter, there were a bunch of people in line waiting to check in luggage etc. I was in line for over an hour with only 2 gals working the desk. The ladies working the desk said frontier over sold the flight and I was unable to board. I am having trouble getting a refund or getting a hold of a live agent to assist me with the process. I had to buy a $400 ticket to get home to oregon from san diego. I am super frustrated. Can someone help me?

Attempted to cancel flight of Sept. 9 on Friday Sept 8 (TTM to TPA confirmation cos 197H5S) but system indicated my confirmation code could not be found and I attempted to do so many times But with the same result So since I was unable to cancel before flight I tried to obtain a refund but system stated that covid was not a reason for refund of missed flight. Frontier Airlines is willing to expose all of the passengers and flight crew to vivid instead of doing the right and proper outcome. I believe if I had the opportunity to speak with a live person instead of a chat not we would have been able to resolve issue.

No live customer service support - I have chatted with (4) specialist - 3 hours and nothing was resolved - I purchased (2) go wild winter passes - they do not show up on my profile - I waited for the dates to begin to check again - just to make sure - nothing - I was told to log out and change my password - 6 requests with temporary password and the system is now down for 24 - 48 hours. 22 to 24 hour flights - no refund aloud - must be within 24 hours of purchasing the pass! I have lost $600!

On June 14, 2023 I tried booking with Frontier and your system kicked me out and took payment without a confirmation. I then disputed this with Frontier and my bank to get my $416.96 back and now you took it from my Chase bank account. I did not use or purchase this flight plan as you kicked it out and still took my money. Please return my $416.96 before legal action is taken. This was disputed June 14th, 2023. Again this flight never happened because your system never completed the transaction. There is not any confirmation number and or tracking number.