Frontier Airlines Complaints & Reviews

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November 2013 - Flew from MSP to LAX, with a connecting flight in Denver. Our flight was with Frontier Airlines. At MSP, we were told about the baggage fee for carry on luggage. When my sister said she called and was told there was no fee, our tickets were updated to show carry-on luggage. The connecting ticket from Denver to LAX did not get update, and we were told that when we got to Denver we could show them our MSP to Denver tickets. When we got to Denver, we told the rep at the gate right away. She told us she would not let us go and would not update our ticket stubs. Called the manager over...

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Frontier Airlines practices deceptive and unfair business practices in its online internet booking practices. On two consecutive occasions, I went to pay for a flight to have a notice jump up indicating that the selected fare price was no longer available. On the second attempt, I moved swiftly through all pages and fields, and the same result occurred. In both instances, the fares jumped by over $100. Left with no choice (my mother in law is gravely ill, we have to travel) I purchased. This is unfair, deceptive, and i believe is intended to manipulate people into thinking they are getting a good...

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Frontier Airlines has established policies that make a traveler feel like they are a piece of luggage rather than a passenger. 1. Unless you are an honored guest of flyfrontier.com, a drink of water will cost you $2 (I can drive my car over 500 miles based on the equivalent price per gallon of fuel).
2. If you are late in arriving at a gate and had an unqualified carry-on (which they love to lead people to their sizing unit and discuss for everyone to see), they will charge you $100 to have it checked at the gate (which in my case was more that the value of the luggage and its contents at...

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Frontier completely ruined my weekend! I was scheduled to fly out of KC to Seattle with a layover in Denver. Our flight was delayed in KC and I asked the ticket clerk if I needed to make arrangements for the the Denver-Seattle connection because the delay was cutting into the layover time. She assured me that I didn't need to. I checked that there were other available flights that I could have booked to make it to an event I had purchased non refundable tickets for. I explained to the ticket clerk that I needed to make it to Seattle before 8 so if there was any doubt to please let me know and...

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On July 1st, 2012, at 1:15 PM, I was on Flight #627 departing Denver for Kansas City when the aircraft left to taxi the runway. A short time later the pilot said we had to pull in to check out a possibly open cargo door...????? Okay, not a problem because it was probably a loose connection or just taking the high road which I can appreciate. However, after leaving a second time, after a 20 to 30 minute stop at the terminal, and after leaving to taxi a second time, the pilot informed everyone we had to go back to the terminal a second time because we needed more fuel... Are you KIDDING ME?!?? Do...

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Had to reschedule a flight. Understand there is going to be a chage order fee but then they messed up the reservation and want to charge me to correct their mistake. After three calls, of which all lasted well over 30 mintues, still no resolution. Trying to charger me an additional $257 over the $488+ add-on amount for the flight. Very bad customer service....

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I checked my luggage early (2 hours) in Boston for the trip home to Milwaukee. I had my lime green Ipod in the zip pocket of my suitcase. When we got home, it was gone. I think that the xrayed the luggage, saw the Ipod and took it. They had more than enough time. You can't trust anyone anymore....

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This may be the only airline in teh world that will not allow you to change or cancel a reservation online. The phone took over an hour to connect with a person to cancel a reservation. My mother got sick and was hospitalized. She was scheduled to come visit so I tried to cancel her reservation on line - there is no option to do that. I called and after an hour I was told that they could not cancel as I was not the traveler. (Hint - claim to be the traveler) I had all her info, her credit card info used to make the reservation, her addresses, date of birth, all security criteria covered as it is...

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Beware when you buy Travel Guard from the Frontier Airlines website. It appears to be a guarentee that you can be refunded airfare due to unforseen circumstances. (unfortunately the definitions link does not work - so really you have to just take the description on the FRONTIER website. However - the real fine print that you never get to read limits refunds to death, grave illnesses, and some other rarely seen occurances. So if you think this is a good idea - demand to see the fine print which will most likely cause you to pass. Oh and Frontier will not honor it in any way - again there is no Customer...

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Worst customer service ever. Tried to rebook a Frontier flight, because they won't let me do it online. I had to cancel a previous flight and now have to use that money on a new flight:. On hold on phone for 45 minutes on 2 occasions;. (between last night and this morning)|. Wish I could sue them for my wasted time!. And have to listen to their commercials instead of some music'. No more Frontier for me'.

Why do they say "no change fee" when they charged $50 for the change;. Guess they are trying to copy SW airlines but not quite!...

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I purchased a roundtrip ticket on Frontier Airlines to denver and back on Frontiers website. language on the website implies there are no change fees or bag fees to use Frontier. when one purchases a ticket, for $117, one then learns that one has to purchase a "package" to avoid change fees and baggage fees. I purchased such a package. called "classic" package. $25 dollars. I assumed it was for the entire flight. by purchasing it and paying $25 more, I avoided change fees and baggage fees. my cost was then $152 for the flight. later, I learned I had selected a date exactly one...

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Spend over an hour on hold after system said it would take 4 min. then sytem hung up after listening to their phone commerical for an hour. Called back same issue. never again...

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I booked a leg of a flight for a vacation I planned with Frontier. A week after booking, my Grandma who had been sick for awhile received a stage IV cancer diagnosis and was given 3 weeks to live.

I called Frontier to explain the situation and was also told that the economy ticket is non-refundable, no matter the circumstances. I basically felt like they were lecturing me that I should have bought the higher priced classic tickets or travel insurance. I guess this is how they keep their ticket prices lower, by not giving a crap when people have unforseen tradgedies. Business is business,...

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Had to fly Frontier from Nashville to Denver, Denver to Anchorage, Alaska. On plane to Nashville, first thing I noticed is how FILTHY the plane was! There was dirt all over the walls and compartments, trashed magazines and garbage in the seats.

In Denver, needed to change one seat so my family could sit together, (my husband with me and our toddler). The woman at the counter was completely berating and humiliating the man in front of me because he wanted to sit with his wife and infant. He barely spoke English, she implied he was an idiot because he didn't understand why she...

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Purchased a set of "Buddy Pass" Tickets, which are standby tickets. Missed a few flights, no big deal... I was then cursed at in front of 5 passengers and my girlfriend. Once I brought it to the managers attention, he shuned it and shook his head. He stated, " It's been a busy week."

I asked if I would make the next flight, the manager advised that it was full and I would not make it. He advised me to purchase a full price ticket to board. I did so, only to find out I was already booked with the standby tickets due to open seating.

I was told...

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Issue at Hand. While at hotel with 15 minutes allotted on computer we got online to print boarding passes. Half my family flew out early on a 1-connection flight and the other half of family flew out 3 days later. Somehow one half of the family somehow booked Classic Plus seats for the first leg and sat in STRETCH Seating. They enjoyed Row 3 extra space and perks of snack, free TV and free baggage for BOTH legs of the trip there even though the 2nd leg was booked at the ECONOMY rate.

So... when it came time to QUICKLY printing boarding passes we were offered an "Upgrade to Stretch...

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I had a baggage issue on my flight to California and back and after phone calls, going back to the aiport, filing a report online, and then calling the headquarters, they still haven't gotten back to me about my baggage claim! It's been over a month! I will never fly frontier again - both times I had issues, others had lost their baggage or it had been ruined in some way, and I had to wait while they filed their complaints too. Do not trust Frontier - they overpack, mishandle and lose their luggage, and then never get back to you after you've gone through every possible way to get...

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In March, I signed up for the Frontier Airlines Early Returns Mastercard program. On the brochure, including all of its fine print, it mentions that a round trip flight within the continental U.S. will be rewarded to new cardmembers who spend $500 in qualifying purchases within 90 days. Essentially, 20, 000 points would be rewarded to card members upon meeting these terms.

I spent $500 (and then some) well within the time frame . To date, I have earned over 24, 000 points. The problem is that when I went to redeem my points I was told that I now need 25, 000 points because there's...

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Dear Sir or Madam,
This ticket was purchased for my son(Joel) as a gift for him to travel to Denver to visit his friend by his friends mother Jill. Jill booked the ticket through Travelocity, so I am unsure of the information given to her, but I do know it was a $300 ticket and all I knew was that I was bringing my son to the airport to catch the flight. I was late for his booked flight which departed at 12.25pm because of a other family circumstance, and I did relay this to the Frontier Staff when I arrived and asked what I needed to do, they said that they could have him on standby on...

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Terrible customer service relating to elderly/disabled passenger. Recently booked a trip DEN/MCI with my elderly mother who needs an aisle seat. The route did not offer the "Classic" fare, so no advance seat assignments were permitted. When I tried to check in online 24 hours in advance, could not check in for my mother because we had a "meet and assist" request. When I tried to call reservations to get the seat assignment (should have been a simple request), the phone system does everything it can to discourage you from talking with a real person. Was put on hold for 30 MINUTES...