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Frontier Airlines Complaints & Reviews

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Frontier Airlines - Maine, Detroit - Terrible experience

Posted: 2015-08-27 by    Reviewer22652
Complaint Rating:  0 % with 0 votes
My boyfriend booked a flight with Frontier to fly from Detroit to Portland (layover in Denver) for this weekend. We drove to the airport, he went to use the Kiosk to print his boarding pass, the Kiosk was out of service and said "see attendant" and there were no attendants. There were about a dozen other passengers in the same situation.

He then called the airline, spoke to a supervisor, and only received a $64 refund (original round trip cost him $400, so guess $200 each way, and only $64 back? They had a lovely $99 change fee. Wonderful. And something like a 10% refund guarantee....

Frontier Airlines - Colorado, Denver - Credit for airline miles

Posted: 2015-08-09 by    Fromtier Licks Diick
Complaint Rating:  0 % with 0 votes
Frontier Airlines refuses to credit my frequent account with the correct mileage from a flight I took back in April, 2015. Repeated attempts to get this corrected have largely gone unnoticed by the airline. Exasperated, I am posting on every available site in the hopes that no else will do business with this terrible company....

Frontier Airlines - Georgia, Atlanta - Communication regarding luggage

Posted: 2015-08-06 by    Girltravis
Complaint Rating:  0 % with 0 votes
Aug 1, 2015 Unprofessional Atlanta Airport Staff with Luggage issue.
Saturday 8-1-2015, I flew Frontier Airlines from MSP to ATL, I checked 3 pieces of luggage. Once I arrived to ATL, I only received one piece of luggage. I then talked to ATL Frontier Baggage Staff, the had me filled out a form and told me that my luggage would be delivered to my hotel in 24 hours. Upon leaving the airport I discovered that there was an earlier fight leaving MSP to ATL that would get my luggage to ATL 5 hours earlier than the time projected. So the MSP Baggage staff put my luggage on the 6am flight. When...

Frontier Airlines - The worst customer service ever!

Posted: 2015-05-04 by    Pteetlaydie
Complaint Rating:  0 % with 0 votes

I am a Licensed Real Estate Broker in two states...Wisconsin and Georgia. I am the CEO of both of my companies. I have done lots of flying with Frontier and I am an Early Returns member, and have flown frequently with Frontier within the last year. All you have to do is look up my name and this fact can be proven. My husband and I have been pretty happy with Frontier until this flight! I just wanted to tell you about my experience. I cannot believe that after everyone had boarded the flight because my husband did not have a seat assignment and there were empty seats left over,...

Frontier Airlines - late and rude

Posted: 2015-03-10 by    straight face
Complaint Rating:  0 % with 0 votes
Our flight times were changed twice and the plane was 40min late leaving!! Upon our return flight, the plane was 20 min late and had to be cleaned making it later! when we got on the plane to be seated the flight attendent was rude and unprofessional. The pilot was driving faster than normal. We travel Frontier a lot and never had these issues. I hope it was just this one time...


Posted: 2015-02-04 by    JOYCE15
Complaint Rating:  100 % with 1 votes
BEWARE OF DECEPTIVE PRICING BY FRONTIER AIRLINES. I have been monitoring airfare for possible spring break trips. yesterday i received an email from frontier and it had very attractive prices for denver to cabo san lucas. i was happy to select flights (from their fare calendar for the cheaper flying days) and was happy to see the flights coming up as direct flights. I knew from previous experience that I will likely need to account in my head for additional costs to actually get seats assigned for my party, as well as additional costs to do carry on's as well as checked bags. several times...

Frontier Airlines - Colorado, Denver - Rude Unprofessional Staff

Posted: 2014-10-31 by    TEMost
Complaint Rating:  100 % with 1 votes
If your traveling on and airline and dont mind being late leaving the your gate, Frontier Airlines. If your traveling and dont mind missing your connecting flight, Frontier Airlines. If your traveling on an airline and dont mind being disrespectful flight attendants and gate staff, use Frontier Airlines. If you are traveling by air and want to be charged for your carry on and like to be charged extra for your "carry on" (such as a camera tripod $50.) use Frontier Airlines. If your traveling by air and dont mind paying $6 dollars for a can of soda, Frontier Airlines. Need I say more....

Frontier Airlines - Airline Police: Unprofessional Conduct

Posted: 2014-10-22 by    Brenda McCullough
Complaint Rating:  0 % with 0 votes
At Midway Airlines, at approx 6p on Tuesday, October 21, 2014, near the waiting area at C2, I entered a room designated for yoga. I didn't know Frontier offered such a service. Before entering, I asked an employee if the general public was allowed in the room. The employee to whom I spoke was not aware of the existence of the yoga room, but encouraged me to check it out if the door was not locked. I reviewed the rules posted on the wall: essentially, the only rule applicable to clothing prohibited the wearing of shoes. Also, a rule clearly stated that only the practice of yoga was authorized....


Posted: 2014-09-03 by    Derek Flynn
Complaint Rating:  100 % with 1 votes
I made reservation for my wife son and I to fly to Memphis TN.Reservation code DNVTON on Aug.

13th - Aug. 15th. After realizing that we were not going to have to stay over til the 15th I called a re booked to return on the Aug 14th...fully expecting there to be some charge for doing so. Surprisingly the Frontier airline ticket agent informed me that date I was switching to was cheaper than the original date.

I was being credited $$. She further stated that not only was I not being charged but that she could update us to "stretch" seats all seating together with a free...

Frontier Airlines - Frontier hidden fees, bad service, etc.

Posted: 2014-01-06 by    Marlena_MN
Complaint Rating:  0 % with 0 votes
November 2013 - Flew from MSP to LAX, with a connecting flight in Denver. Our flight was with Frontier Airlines. At MSP, we were told about the baggage fee for carry on luggage. When my sister said she called and was told there was no fee, our tickets were updated to show carry-on luggage. The connecting ticket from Denver to LAX did not get update, and we were told that when we got to Denver we could show them our MSP to Denver tickets. When we got to Denver, we told the rep at the gate right away. She told us she would not let us go and would not update our ticket stubs. Called the manager over...

Frontier Airlines - Deceptive business practice

Posted: 2013-12-20 by    diane Peters
Complaint Rating:  0 % with 0 votes
Frontier Airlines practices deceptive and unfair business practices in its online internet booking practices. On two consecutive occasions, I went to pay for a flight to have a notice jump up indicating that the selected fare price was no longer available. On the second attempt, I moved swiftly through all pages and fields, and the same result occurred. In both instances, the fares jumped by over $100. Left with no choice (my mother in law is gravely ill, we have to travel) I purchased. This is unfair, deceptive, and i believe is intended to manipulate people into thinking they are getting a good...

Frontier Airlines - Costs of services and changes

Posted: 2013-10-28 by    MichaelS56
Complaint Rating:  0 % with 0 votes
Frontier Airlines has established policies that make a traveler feel like they are a piece of luggage rather than a passenger. 1. Unless you are an honored guest of flyfrontier.com, a drink of water will cost you $2 (I can drive my car over 500 miles based on the equivalent price per gallon of fuel).
2. If you are late in arriving at a gate and had an unqualified carry-on (which they love to lead people to their sizing unit and discuss for everyone to see), they will charge you $100 to have it checked at the gate (which in my case was more that the value of the luggage and its contents at...

Frontier Airlines - HORRIBLE customer service

Posted: 2013-10-07 by    JonathanBalfour
Complaint Rating:  0 % with 0 votes
Frontier completely ruined my weekend! I was scheduled to fly out of KC to Seattle with a layover in Denver. Our flight was delayed in KC and I asked the ticket clerk if I needed to make arrangements for the the Denver-Seattle connection because the delay was cutting into the layover time. She assured me that I didn't need to. I checked that there were other available flights that I could have booked to make it to an event I had purchased non refundable tickets for. I explained to the ticket clerk that I needed to make it to Seattle before 8 so if there was any doubt to please let me know and...

Frontier Airlines - Colorado, Denver - Pilot Ineptness

Posted: 2012-07-01 by    marty8084
Complaint Rating:  100 % with 1 votes
On July 1st, 2012, at 1:15 PM, I was on Flight #627 departing Denver for Kansas City when the aircraft left to taxi the runway. A short time later the pilot said we had to pull in to check out a possibly open cargo door...????? Okay, not a problem because it was probably a loose connection or just taking the high road which I can appreciate. However, after leaving a second time, after a 20 to 30 minute stop at the terminal, and after leaving to taxi a second time, the pilot informed everyone we had to go back to the terminal a second time because we needed more fuel... Are you KIDDING ME?!?? Do...

Frontier Airlines - cancellation is impossible

Posted: 2011-09-01 by    FRONTIER forgot who comes first
Complaint Rating:  100 % with 1 votes
This may be the only airline in teh world that will not allow you to change or cancel a reservation online. The phone took over an hour to connect with a person to cancel a reservation. My mother got sick and was hospitalized. She was scheduled to come visit so I tried to cancel her reservation on line - there is no option to do that. I called and after an hour I was told that they could not cancel as I was not the traveler. (Hint - claim to be the traveler) I had all her info, her credit card info used to make the reservation, her addresses, date of birth, all security criteria covered as it is...

Frontier Airlines - Travel Guard

Posted: 2011-09-01 by    FRONTIER forgot who comes first
Complaint Rating:  50 % with 2 votes
Beware when you buy Travel Guard from the Frontier Airlines website. It appears to be a guarentee that you can be refunded airfare due to unforseen circumstances. (unfortunately the definitions link does not work - so really you have to just take the description on the FRONTIER website. However - the real fine print that you never get to read limits refunds to death, grave illnesses, and some other rarely seen occurances. So if you think this is a good idea - demand to see the fine print which will most likely cause you to pass. Oh and Frontier will not honor it in any way - again there is no Customer...

Frontier Airlines - Terrible customer service!

Posted: 2011-06-28 by    Padma
Complaint Rating:  100 % with 1 votes
Worst customer service ever. Tried to rebook a Frontier flight, because they won't let me do it online. I had to cancel a previous flight and now have to use that money on a new flight:. On hold on phone for 45 minutes on 2 occasions;. (between last night and this morning)|. Wish I could sue them for my wasted time!. And have to listen to their commercials instead of some music'. No more Frontier for me'.

Why do they say "no change fee" when they charged $50 for the change;. Guess they are trying to copy SW airlines but not quite!...

Frontier Airlines - New Mexico, Albuquerque - ticket purchase tricks

Posted: 2011-06-25 by    sporto505
Complaint Rating:  0 % with 0 votes
I purchased a roundtrip ticket on Frontier Airlines to denver and back on Frontiers website. language on the website implies there are no change fees or bag fees to use Frontier. when one purchases a ticket, for $117, one then learns that one has to purchase a "package" to avoid change fees and baggage fees. I purchased such a package. called "classic" package. $25 dollars. I assumed it was for the entire flight. by purchasing it and paying $25 more, I avoided change fees and baggage fees. my cost was then $152 for the flight. later, I learned I had selected a date exactly one month more than I...

Frontier Airlines - Cheap(er) tickets not worth it

Posted: 2011-02-17 by    Ahout
Complaint Rating:  0 % with 1 votes
I booked a leg of a flight for a vacation I planned with Frontier. A week after booking, my Grandma who had been sick for awhile received a stage IV cancer diagnosis and was given 3 weeks to live.

I called Frontier to explain the situation and was also told that the economy ticket is non-refundable, no matter the circumstances. I basically felt like they were lecturing me that I should have bought the higher priced classic tickets or travel insurance. I guess this is how they keep their ticket prices lower, by not giving a crap when people have unforseen tradgedies. Business is business,...

Frontier Airlines - Colorado, Denver - Horrible Customer Service!

Posted:    AK Traveler
Complaint Rating:  0 % with 0 votes
Had to fly Frontier from Nashville to Denver, Denver to Anchorage, Alaska. On plane to Nashville, first thing I noticed is how FILTHY the plane was! There was dirt all over the walls and compartments, trashed magazines and garbage in the seats.

In Denver, needed to change one seat so my family could sit together, (my husband with me and our toddler). The woman at the counter was completely berating and humiliating the man in front of me because he wanted to sit with his wife and infant. He barely spoke English, she implied he was an idiot because he didn't understand why she...

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