Frontier Airlines Complaints & Reviews

Complaint Rating:

Frontier Airlines has established policies that make a traveler feel like they are a piece of luggage rather than a passenger. 1. Unless you are an honored guest of flyfrontier.com, a drink of water will cost you $2 (I can drive my car over 500 miles based on the equivalent price per gallon...

Complaint Rating:

Frontier completely ruined my weekend! I was scheduled to fly out of KC to Seattle with a layover in Denver. Our flight was delayed in KC and I asked the ticket clerk if I needed to make arrangements for the the Denver-Seattle connection because the delay was cutting into the layover time. She...

Complaint Rating:

On July 1st, 2012, at 1:15 PM, I was on Flight #627 departing Denver for Kansas City when the aircraft left to taxi the runway. A short time later the pilot said we had to pull in to check out a possibly open cargo door...????? Okay, not a problem because it was probably a loose connection or...

Complaint Rating:

Had to reschedule a flight. Understand there is going to be a chage order fee but then they messed up the reservation and want to charge me to correct their mistake. After three calls, of which all lasted well over 30 mintues, still no resolution. Trying to charger me an additional $257 over...

Complaint Rating:

I checked my luggage early (2 hours) in Boston for the trip home to Milwaukee. I had my lime green Ipod in the zip pocket of my suitcase. When we got home, it was gone. I think that the xrayed the luggage, saw the Ipod and took it. They had more than enough time. You can't trust anyone...

Complaint Rating:

This may be the only airline in teh world that will not allow you to change or cancel a reservation online. The phone took over an hour to connect with a person to cancel a reservation. My mother got sick and was hospitalized. She was scheduled to come visit so I tried to cancel her reservation...

Complaint Rating:

Beware when you buy Travel Guard from the Frontier Airlines website. It appears to be a guarentee that you can be refunded airfare due to unforseen circumstances. (unfortunately the definitions link does not work - so really you have to just take the description on the FRONTIER website. However...

Complaint Rating:

Worst customer service ever. Tried to rebook a Frontier flight, because they won't let me do it online. I had to cancel a previous flight and now have to use that money on a new flight:. On hold on phone for 45 minutes on 2 occasions;. (between last night and this morning)|. Wish I could...

Complaint Rating:

I purchased a roundtrip ticket on Frontier Airlines to denver and back on Frontiers website. language on the website implies there are no change fees or bag fees to use Frontier. when one purchases a ticket, for $117, one then learns that one has to purchase a "package" to avoid change...

Complaint Rating:

Spend over an hour on hold after system said it would take 4 min. then sytem hung up after listening to their phone commerical for an hour. Called back same issue. never again...

Complaint Rating:

I booked a leg of a flight for a vacation I planned with Frontier. A week after booking, my Grandma who had been sick for awhile received a stage IV cancer diagnosis and was given 3 weeks to live.

I called Frontier to explain the situation and was also told that the economy ticket...

Complaint Rating:

Had to fly Frontier from Nashville to Denver, Denver to Anchorage, Alaska. On plane to Nashville, first thing I noticed is how FILTHY the plane was! There was dirt all over the walls and compartments, trashed magazines and garbage in the seats.

In Denver, needed to change one...

Complaint Rating:

Purchased a set of "Buddy Pass" Tickets, which are standby tickets. Missed a few flights, no big deal... I was then cursed at in front of 5 passengers and my girlfriend. Once I brought it to the managers attention, he shuned it and shook his head. He stated, " It's been a...

Complaint Rating:

Issue at Hand. While at hotel with 15 minutes allotted on computer we got online to print boarding passes. Half my family flew out early on a 1-connection flight and the other half of family flew out 3 days later. Somehow one half of the family somehow booked Classic Plus seats for the first...

Complaint Rating:

I had a baggage issue on my flight to California and back and after phone calls, going back to the aiport, filing a report online, and then calling the headquarters, they still haven't gotten back to me about my baggage claim! It's been over a month! I will never fly frontier again...

Complaint Rating:

In March, I signed up for the Frontier Airlines Early Returns Mastercard program. On the brochure, including all of its fine print, it mentions that a round trip flight within the continental U.S. will be rewarded to new cardmembers who spend $500 in qualifying purchases within 90 days. Essentially,...

Complaint Rating:

Dear Sir or Madam,
This ticket was purchased for my son(Joel) as a gift for him to travel to Denver to visit his friend by his friends mother Jill. Jill booked the ticket through Travelocity, so I am unsure of the information given to her, but I do know it was a $300 ticket and all I...

Complaint Rating:

Terrible customer service relating to elderly/disabled passenger. Recently booked a trip DEN/MCI with my elderly mother who needs an aisle seat. The route did not offer the "Classic" fare, so no advance seat assignments were permitted. When I tried to check in online 24 hours in advance,...

Complaint Rating:

Round trip Denver/Durango/Denver...leaving 4/1/10, returning 4/3/10. Business done early, called reservations-told standby possible for a same day earlier flight (4-3-2010). Checked available seating for earlier flights the NIGHT BEFORE...LESS THAN 1/2 FULL BOOKED. Went to airport, ticket counter...

Complaint Rating:

I lost my bank card in Mexico & realized it when booking a flight home. My mom didn't get paid until the next day so she reserved a ticket for me -- that was a releaf.

So - I traveled on the bus for 6 hours to get to the airport. Come to find out that my hold was canceled...