Frontier Airlines
reviews and complaints

On Saturday August 5, 2023 flight 1159 from ORF to MCO took off and landed on time non problems there. the connecting flight 1031 from MCO to BNA was canceled just before 1159 landed. there was no explanation given as to why, no help to get any other flight to Nashville the best they might be able to do was a flight the next morning through Denver and 14 hours of flight and wait time. ended up having to find a hotel as there were no other available flights that night to get home on. During this whole ordeal there was no one from Frontier willing or able to help me find a hotel another flight (there was one available in the morning on their sister company Spirit) Nothing. it was as if they were just saying HaHa we have your money and are not responsible for getting you where you paid to go. I was able to book the flight on Spirt the next morning and that went well. However, this lack of responsibility on Frontiers part cost me over 300- dollars and they sent me an email offering me a 100-dollar travel voucher. Who is responsible for reimbursing me for that? I can assure you that I will never fly Frontier again, so the voucher is a useless jester.

7/24/23 I was booked on flight 1095 leaving @3:49 with Frontier Airlines, from Islip, NY to Orlando, FL. I arrived at the airport 2 hours early, as required. I arrived to find no one at the check in counter. I finally found someone, who advised that I would not be allowed to board, as I was late? Eight other people were sent back from the gate, also not able to board... They weren't late either! The airline double booked this flight, and penalized people who booked ahead of time. I lost two days, and valuable time with my visiting family in ocala. Sounds like a scam to me!

This has been a complete rip off. I have not been able to use the pass. I was told that I cannot cancel. I have tried my credit card company and the BBB. I am creating a petition to start a class action lawsuit against Frontier for misleading advertising regarding the Go Wild Pass. There are so many disgruntled people who have been ripped off by this company. I'm going to try to do something about it.

Flight canceled after delayed 6 times due to flight attendant not wanting to do another flight. Was approaching her 16 hours. Airline lied had us boarding and un unboarding knowing the situation but to avoid angry passengers.

They then had us deboard the plane brought in sketchy buses to take us to hotels 1-2 hours away. This occurred at 12:30 in the morning when new flight was supposedly to leave at 10 am. Original flight was at 3:30 pm 7/18.

This airline is unethical and have sketchy practices.

I have asked for a FULL refund, plus my new ticket I had to purchase. I also lost two days of work due to the inconvenience that was not caused by natural disaster.

for my inconvenience and lies. I have been given the run around by the company and wrong numbers.

No one to talk to live. I have videos to show how inhumane and disrespectful they treated his.

We had a flight and they changed it to a 13 hour layover in LV which did not work for our schedule. I received email stating that we could cancel it did not have any information about a credit or charging me half the cost of ticket to cancel. There are no customer service people to call and only on line chat which is virtual. This is absolutely not acceptable and should be illegal. If a company is taking your money and then changing what you agreed upon then they do not have the right to penalize for their mistakes and changes without me agreeing to it first. The government needs to start regulating the airlines they are OUT OF CONTROL! I do not want a credit from Frontier because I never intend to use them again. I knew better because I have heard nothing but bad things about them.

In the last 30 days my family has been devalued and inconvenienced by Frontier on several different flights in 30 days. This airline is able to strand families in airports delay arrivals which is more than an extreme financial burden with no accountability. It is easy for them to send apology emails as they are never held accountable and can justify and cancellations with saying it is an uncontrollable event. My last flight 582 July 14 was cancelled and I am requesting an inconvenience/ refund due to continual cancellations and Frontier is denying this request. How many times does a consumer have to be stuck for days in an airport.

reference DENF974669538

DELAYED BAGGAGE INCIDENT #[protected] FILED ON 7/14/2023

INC-[protected]

RESERVATION y8bdpl

I have yet to receive by baggage and everytime I "chat" with someone at Frontier (since you have no customer service rep to actually talk to), I'm told there's no update. Where is my baggage?! I have my expensive equipment in there and I think someone in your company stole it and that's why you can't provide me information.

I booked a flight which I had to cancel months ahead of time and Frontier has no way of speaking to a live customer svc person to resolve the loss of $100 in “fees”. They refunded the cost of my ticket minus $100 despite my early cancellation. As I had them reserve a car for me I now have lost over $300 as their site says not refundable! What kind of airline are they running?!

We were scheduled for a flight on 7.12.23 from MDW to SFO, at 3:29pm cst. We were sent a message at 1:32pm saying our flight was delayed until 4:44pm cst. at 2:59pm cst we were then sent another text message saying we were moving gates to C1 from C3. We then boarded at 4:49pm cst and were delayed on the plane for over one hour. at 5:44pm cst, we were then able to get off the plane and were moved to gate A1. We were then sent a sent a message at 7:21pm that the flight was changed but were not given a departure time. Nothing was communicated to us and we were waiting at the gate and later told the flight departed at 7:45pm CST. We have been waiting at the airport, tried calling the 800 numbers but were hung up on because there is no customer service. Every gate we walked to, we were told no one could help us.

We are now unable to find a flight, we were denied using the restroom for over an hour while we were stuck on the airplane and not refunded for the money wasted while waiting for our flight. We would like a refund.

The communication is all discombobulated and the whole staff is rude.

I need to add a child to an existing reservation. The website advised chat was the best way because this isn't something the customer can do on their own. I have chatted with them 5 times today. No one has replied to any of the chatted. It's just me asking if their there. I spent over 2 hours waiting in the one chat. I called 4 times and the phone system told me to chat or go to the website then hung up on me. I've Facebook'd them and the chatbot couldn't help so it was getting an agent. That was at 7:04pm. It's 10:21 and I'm still waiting. I tweeted and haven't gotten a reply. I've wasted the better part of 5+ hours and haven't gotten anywhere with frontier. I have screen shots with time stamps proving my claims. This is officially beyond ridiculous.

My partner and I checked in two bags for our flight from Orlando to San Diego. Only one bag arrived. They cannot explain how they got separated. They stated they do not actually scan bags on and off the plane after checkin. The agent who checked us in was not friendly or thorough in his communication and did not advise us how to properly tag our bags from the kiosk (or pay and Agent Assist fee) so we did not grab the sticker off the tag with the number. Fortunately, the other arrived so we have a reference number from that bag. They had us wait stating another flight from Orlando was coming in and maybe our bag was on that plane. Not the case. It was a flight from Denver. We are staying in Tijuana because we were headed to Baja, Mexico. They do not deliver over the border so we have to stay in case we need to retrieve the bag from the airport. No one can seem to help. No compensation has been offered to buy new clothes. My bag was filled with new clothes, makeup, shoes, bathing suits, supplements, medical equipment. Everyone seems helpless. We only have one contact at the San Diego Airport who we have to call regularly because I'm not always able to receive US calls in Mexico. We have a claim from corporate stating they are searching and a ticket is open. You can only chat and typically cannot reach a live person. They have incorrect phone numbers on their website and only want to direct you to AI, Automated systems, and chat bots stating they keep their fares low due to the efficient way they run their company. Checkin and boarding were chaoes too.

Simply put frontier staff can deny service if they don't like your attitude all the while giving the worst attitude and being unhelpful to paid customers. From the get go when I attempted to raise a concern I was told to immediately talk to supervisor without listening and within less than 30 secs escalate to go get another airline. I spent from 8:45 am to almost 1 pm trying to get a resolution and escalating to upper management only to be met with open hostilities and national guards being called. All the while no supervisor and manager was called and no attempts to resolve the matter was provided except that I delete any documentation of the incident and to comply with them fully and correct my attitude. Even after showing surrender to their unwarranted demands and pleading for sake of decency and humanity that the same manager who was part of the whole instigation denied the flight and continued to file complaint against me to security apparatus. They eventually just gave up and asked me to leave without any written documentation and vsrbally citing that they don't like how I talk. If that is the process than the agent and het manager should be arrested for how they acted. It was the most gross and ugly encounter of my life with an airline. I have traveled to over 37 countries and over 115+ cities and never expected this treatment without reason and open hostilities toward a paying customer.

Btw this is the second time I'm having an issue with Frontier. Last time they just canceled the flight and basically told us too bad there is nothing else they can do and to take whatever they gave us the next day. This time it was a similar issue. You can't board the flight because it is overbooked anyways. And then after waiting 45 mins in line only to be met with open hostilities. This insane attitude and behavior must be challenged. You can't deny service to customers simply by saying that they have an attitude. I never said anything and stood for my dignity and rights when Miriama just told me to go to anothe4 flight if you don't like standing in line. The gall after such blatant disrespect and failure to help a customer makes me sick. What happend to humanity?

The 6 swc video that has been added when I had to start recording what was being said and immediately marianna was hiding behind the manager and speaking in Spanish even though she could speak English and instigating the situation and constantly saying untrue things and being completely out of line and down right nasty. Right before the video I was told to talk to the supervisor by the agent and when I did just that she came over and started to fill in with Spanish. I have several large videos of Mariana continuing to tell lies and escalate the situation at every encounter despite security presence. I can't believe I experience this type of humiliation at an international Airport and denied flight to attend religious services the next day. Shameful behavior by Frontier and the lack of professionalism and upper management presence.

I respectfully demand that Frontier airline formally investigate the matter and do written reprimand of the two instigating employees namely, Mariana Cruz and her supervisor, supposedly a senior manager named Salvador Sanchez. Provide me a flight with the best seat next time I fly to USA from Cancun and also provide a written apology to me for violating my rights and denying me service based on personal ego and exerting authority and threats that are baseless. Airline employee especially frontlinr agents shouldn't be allowed to do whatever they want in the guise of some made up concern and start escalating with international passengers.

On Saturday, June 17, 5 of us were traveling from Chicago, non-stop to Orlando. We were to arrive in Orlando around 10:00 pm est.

There was a storm and Orlando’s airport closed, so we were re-routed to Atanta. We were told a manager would meet us at baggage claim with more information.

No manager showed up at baggage claim, but a lady was taking email addresses and told us corporate was going to email us a code for a free hotel for the night.

Our luggage finally showed up at 2:30 am Sunday morning. We had 2 children with us and still saw no manager - so we booked our own hotel at Holiday Inn.

The hotel charge is $165.89 plus $20 for shuttle there and back.

I get weather happens - but extremity frustrated by how it was handled by Frontier.

We also received a text at 11:00 Sunday morning saying they were loading our flight for take off at 12:15 (we were told the night before that the flight was loading at 1:30 with 2:40 departure). We were totally stressed because of this as well - plane did leave at the later time.

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Frontier Airlines is a total disaster. They straight up lie to you and take your money. I'm telling you, be careful when you book through flyfrontier.com. Their customer service is terrible, too.

Let me tell you about my experience. I booked a flight through Frontier's website and everything seemed fine. But then, a few days later, I got an email saying that my flight had been cancelled. No explanation, no apology, nothing. I tried calling their customer service line, but I was on hold for over an hour and no one ever picked up.

So, I decided to try and rebook my flight online. But when I went to do that, I found out that Frontier had charged me twice for my original booking. I was furious. I tried calling customer service again, but still no luck.

Eventually, I was able to get a refund for one of the charges, but it was a huge hassle. And even though I got my money back, I still feel like Frontier stole from me.

Overall, I would not recommend Frontier Airlines to anyone. Their website is a mess, their customer service is non-existent, and they will straight up take your money without any explanation. Stay far away from this airline.

So, my wife and I decided to give Frontier Airlines a try on our trip to Seattle. The price was a whole $100 cheaper than other airlines, which was a big draw for us. However, we quickly realized that the cost savings came at a price. We had to pay extra for everything - bags, seats, drinks, you name it. It felt like we were being nickel and dimed at every turn.

To make matters worse, the leg room was pretty cramped. We're not particularly tall people, but even we felt a bit squished. It would have been nice to have a little more space to stretch out during the flight.

All that being said, we did appreciate the fact that Frontier doesn't charge for carry-on bags. That's a nice perk that some other airlines don't offer. And the flight itself was pretty smooth - no major turbulence or delays to speak of.

Overall, I'd say that Frontier Airlines is a decent option if you're looking to save some money on your flight. Just be prepared to pay extra for everything and don't expect a ton of leg room.

I gotta say, I've been flying with Frontier Airlines for a while now and I've had some pretty good experiences. I mean, I've been able to use my underseat bags on all my flights without any issues. But then, when I was in Denver, these gate agents came along and charged me $99 per bag! Can you believe that? I mean, they were acting all high and mighty, like they were the kings of the airport or something.

Now, I've flown with Frontier in Atlanta, Cancun, and Vegas, and I never had any problems with my bags. They had these little wheels that stuck out about half an inch, but the gate agents there didn't seem to mind. But in Denver, it was a whole different story. I don't know what their deal was, but they were just looking for any excuse to charge me extra.

Honestly, I'm just done with this BS on Frontier. I don't want to deal with these self-righteous little gate agents anymore. I just want to get on my flight and not have to worry about getting ripped off. So, if you're thinking about flying with Frontier, just be aware that you might run into some gate agents who are out to get you.

I recently took a flight with Frontier Airlines from Charlotte, NC to Denver, and I must say, it was a pretty smooth ride. I didn't have any issues with my personal item, which was a travel bag measuring 18 inches. However, when I was boarding my flight from Denver to Sacramento, I encountered a bit of a problem.

There were two people checking the size of bags, and they were being quite strict about it. When I tried to fit my personal item into the bag check niche, one corner of my bag didn't quite fit. The two people checking the bags were not very friendly and made me pay $99 for it. I must say, I was quite disappointed with their attitude.

Overall, I would say that my experience with Frontier Airlines was mixed. While the flight itself was fine, the experience at the airport left a bad taste in my mouth. I would advise anyone traveling with Frontier to be very careful about the size of their bags and to be prepared to pay extra if they don't fit the requirements.

My experience with Frontier Airlines today was just plain awful. I tried to book a reservation for my family of three, but the website made me pay two different prices. And that's not all - they charged me extra for seats, carry-on bags, and even coffee! I couldn't believe it.

When I called customer service, I had to wait for over an hour before someone finally picked up. And when they did, they were so rude to me. After arguing with them for a while, they finally agreed to give me a credit for my next flight. But when the voucher came, I was shocked to see that it was only good for three months - no extensions allowed! Are they serious?

I used to love flying with Frontier, but after this experience, I will never fly with them again. Their customer service is just terrible. It's such a shame, because I really enjoyed their flights before. But now, I'll be looking for a different airline to travel with.

Frontier Airlines is not a good choice for booking or making reservations. I had a bad experience with them recently and I am currently in a dispute with them. I ended up losing a few hundred dollars because I canceled within 24 hours. I was just trying to make some changes before I made the purchase, but they charged me anyway. It seems like they don't care about their customers at all.

To make matters worse, I found out that they charged me $145 in my checking account without my permission. I never gave them my checking account information, so I don't know how they got it. When I asked for a refund, they only gave me $.40 on the dollar. This is not fair at all and I would advise anyone to stay away from Frontier Airlines.

It's obvious that they are cheating 80% of their customers and they can't be honest and stay in business at the same time. I don't know how they are able to stay in business with such bad practices. I hope that other people will read this review and avoid making the same mistake that I did.

I'm currently a wild pass member with frontier airline. I been trying all day to book a ticket to go to San Juan Puerto Rico from Jacksonville Florida. The website let me pick the flight and everything related with the trip. Even that I have a wild pass in which I should be covered on the price of the ticket since I paid my wild pass membership for the summer (false advertisement) they are charging me 32 dollars for the tickets going to Puerto Rico and 131 dollars for the return ticket. Well at the end of the reservation while trying to pay for my bags, the 32 dollars and the 131 for the return ticket that they are charging for the flight the system won't let me pay. I tried for HOURS to complete the transaction. I decided to chat with costumer service online because they don't have a costumer number where you can talk to someone live, the person that I was chatting with told me that he couldn't help me because I had a wild pass, and he couldn't book me a ticket and told me to book it online later. an Hour and a half later I got on my account again to book the ticket and now the wild pass is not available even when I see that they have open seat. I can book one if I pay a full price but I couldn't use my wild pass. This is False advertising and I want my wild pass money back.

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