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Frontier Airlines

Frontier Airlines, Inc.

PO Box 492085
United States - 80249
Customer Care
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Frontier Airlines Complaints & Reviews

Frontier Airlines - Colorado, Brighton - The entire customer experience has changed

Posted: 2015-11-22 by    Reviewer47504
Complaint Rating:  0 % with 0 votes
Frontier Airlines used to be the seamless and most dependable airline to fly. WARNING: This airline no longer is functionable and has lost its integrity. Once you purchase your ticket, you must expect the following: incredible delays: your incoming plane for your flight will not arrive as expected....

Frontier Airlines - Maine, Detroit - Terrible experience

Posted: 2015-08-27 by    Reviewer22652
Complaint Rating:  0 % with 0 votes
My boyfriend booked a flight with Frontier to fly from Detroit to Portland (layover in Denver) for this weekend. We drove to the airport, he went to use the Kiosk to print his boarding pass, the Kiosk was out of service and said "see attendant" and there were no attendants. There were about...

Frontier Airlines - Colorado, Denver - Credit for airline miles

Posted: 2015-08-09 by    Fromtier Licks Diick
Complaint Rating:  0 % with 0 votes
Frontier Airlines refuses to credit my frequent account with the correct mileage from a flight I took back in April, 2015. Repeated attempts to get this corrected have largely gone unnoticed by the airline. Exasperated, I am posting on every available site in the hopes that no else will do business...

Frontier Airlines - Georgia, Atlanta - Communication regarding luggage

Posted: 2015-08-06 by    Girltravis
Complaint Rating:  0 % with 0 votes
Aug 1, 2015 Unprofessional Atlanta Airport Staff with Luggage issue.
Saturday 8-1-2015, I flew Frontier Airlines from MSP to ATL, I checked 3 pieces of luggage. Once I arrived to ATL, I only received one piece of luggage. I then talked to ATL Frontier Baggage Staff, the had me filled...

Frontier Airlines - The worst customer service ever!

Posted: 2015-05-04 by    Pteetlaydie
Complaint Rating:  0 % with 0 votes

I am a Licensed Real Estate Broker in two states...Wisconsin and Georgia. I am the CEO of both of my companies. I have done lots of flying with Frontier and I am an Early Returns member, and have flown frequently with Frontier within the last year. All you have to do is...

Frontier Airlines - late and rude

Posted: 2015-03-10 by    straight face
Complaint Rating:  0 % with 0 votes
Our flight times were changed twice and the plane was 40min late leaving!! Upon our return flight, the plane was 20 min late and had to be cleaned making it later! when we got on the plane to be seated the flight attendent was rude and unprofessional. The pilot was driving faster than normal....


Posted: 2015-02-04 by    JOYCE15
Complaint Rating:  100 % with 1 votes
BEWARE OF DECEPTIVE PRICING BY FRONTIER AIRLINES. I have been monitoring airfare for possible spring break trips. yesterday i received an email from frontier and it had very attractive prices for denver to cabo san lucas. i was happy to select flights (from their fare calendar for the cheaper...

Frontier Airlines - Colorado, Denver - Rude Unprofessional Staff

Posted: 2014-10-31 by    TEMost
Complaint Rating:  100 % with 1 votes
If your traveling on and airline and dont mind being late leaving the your gate, Frontier Airlines. If your traveling and dont mind missing your connecting flight, Frontier Airlines. If your traveling on an airline and dont mind being disrespectful flight attendants and gate staff, use Frontier...

Frontier Airlines - Illinois, Chicago - Airline Police: Unprofessional Conduct

Posted: 2014-10-22 by    Brenda McCullough
Complaint Rating:  0 % with 0 votes
At Midway Airlines, at approx 6p on Tuesday, October 21, 2014, near the waiting area at C2, I entered a room designated for yoga. I didn't know Frontier offered such a service. Before entering, I asked an employee if the general public was allowed in the room. The employee to whom I spoke...


Posted: 2014-09-03 by    Derek Flynn
Complaint Rating:  100 % with 1 votes
I made reservation for my wife son and I to fly to Memphis TN.Reservation code DNVTON on Aug.

13th - Aug. 15th. After realizing that we were not going to have to stay over til the 15th I called a re booked to return on the Aug 14th...fully expecting there to be some charge for...

Frontier Airlines - Frontier hidden fees, bad service, etc.

Posted: 2014-01-06 by    Marlena_MN
Complaint Rating:  0 % with 0 votes
November 2013 - Flew from MSP to LAX, with a connecting flight in Denver. Our flight was with Frontier Airlines. At MSP, we were told about the baggage fee for carry on luggage. When my sister said she called and was told there was no fee, our tickets were updated to show carry-on luggage. The...

Frontier Airlines - Deceptive business practice

Posted: 2013-12-20 by    diane Peters
Complaint Rating:  100 % with 1 votes
Frontier Airlines practices deceptive and unfair business practices in its online internet booking practices. On two consecutive occasions, I went to pay for a flight to have a notice jump up indicating that the selected fare price was no longer available. On the second attempt, I moved swiftly...

Frontier Airlines - Costs of services and changes

Posted: 2013-10-28 by    MichaelS56
Complaint Rating:  0 % with 0 votes
Frontier Airlines has established policies that make a traveler feel like they are a piece of luggage rather than a passenger. 1. Unless you are an honored guest of flyfrontier.com, a drink of water will cost you $2 (I can drive my car over 500 miles based on the equivalent price per gallon...

Frontier Airlines - HORRIBLE customer service

Posted: 2013-10-07 by    JonathanBalfour
Complaint Rating:  0 % with 0 votes
Frontier completely ruined my weekend! I was scheduled to fly out of KC to Seattle with a layover in Denver. Our flight was delayed in KC and I asked the ticket clerk if I needed to make arrangements for the the Denver-Seattle connection because the delay was cutting into the layover time. She...

Frontier Airlines - Colorado, Denver - Pilot Ineptness

Posted: 2012-07-01 by    marty8084
Complaint Rating:  100 % with 1 votes
On July 1st, 2012, at 1:15 PM, I was on Flight #627 departing Denver for Kansas City when the aircraft left to taxi the runway. A short time later the pilot said we had to pull in to check out a possibly open cargo door...????? Okay, not a problem because it was probably a loose connection or...

Frontier Airline - Massachusetts - cancelled flight

Posted: 2012-03-26 by    k mchugh
Complaint Rating:  0 % with 0 votes
I had a flight R/T to KC, MO but Frontier cancelled all service out of Boston eff/ 05/17.-They offered me travel on United or a refund-as I need to go, I chose the UNited flight BUT they then told me I couldn't go due to difference in class tickets so it will now cost me $150 extra a ticket...

Frontier Airlines - cancellation is impossible

Posted: 2011-09-01 by    FRONTIER forgot who comes first
Complaint Rating:  100 % with 1 votes
This may be the only airline in teh world that will not allow you to change or cancel a reservation online. The phone took over an hour to connect with a person to cancel a reservation. My mother got sick and was hospitalized. She was scheduled to come visit so I tried to cancel her reservation...

Frontier Airlines - Travel Guard

Posted: 2011-09-01 by    FRONTIER forgot who comes first
Complaint Rating:  50 % with 2 votes
Beware when you buy Travel Guard from the Frontier Airlines website. It appears to be a guarentee that you can be refunded airfare due to unforseen circumstances. (unfortunately the definitions link does not work - so really you have to just take the description on the FRONTIER website. However...

Frontier Airlines - Terrible customer service!

Posted: 2011-06-28 by    Padma
Complaint Rating:  100 % with 1 votes
Worst customer service ever. Tried to rebook a Frontier flight, because they won't let me do it online. I had to cancel a previous flight and now have to use that money on a new flight:. On hold on phone for 45 minutes on 2 occasions;. (between last night and this morning)|. Wish I could...

Frontier Airlines - New Mexico, Albuquerque - ticket purchase tricks

Posted: 2011-06-25 by    sporto505
Complaint Rating:  0 % with 0 votes
I purchased a roundtrip ticket on Frontier Airlines to denver and back on Frontiers website. language on the website implies there are no change fees or bag fees to use Frontier. when one purchases a ticket, for $117, one then learns that one has to purchase a "package" to avoid change fees...

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