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Frontier Airlines Customer Care Service

Frontier Airlines, Inc.

PO Box 492085
United States - 80249

Customer Support Phone Numbers

+1 720 374 4621 0 0
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Frontier Airlines Complaints & Reviews

Frontier Airlines / Customer Service

Lisa0019 on 2016-04-27
I dropped my niece and her friend off at Orlando International Airport at 0900 more than 2 hours before their flight was to leave they waited in line for more than an hour with 3 agents on duty. Not that this is a surprise but the way these two young adults were treated is. Over the...

Frontier Airlines - Michigan, Detroit / Delayed flight and then gave away my seat

Tara578 on 2016-03-26
My flight was delayed twice. I did not stand by the fair when the flight was delayed 2 hours so they gave away my seat. stoof at the customer service desk for 60 min to no avail. My flight was from Boston to Orlando and they offered me a flight from Chicago. With no way to get to Chicago...

Frontier Airlines / Passenger Ticket

pissed off 9999 on 2016-03-19
DO NOT EVER FLY FRONTIER. NO MATTER WHAT THE PURPORTED PRICE OF THE TICKET IS YOU'RE BUYING, IT'S NOT FULLY DISCLOSED. READ ON. I'm no lawyer but it seems that Frontier is engaged in deceptive business practices. They do not list the fact that you'll be required to PAY additional money if...

Frontier Airlines - Colorado, Denver / Terrible everything

Reviewer10915 on 2015-12-20
I have been trying to book a ticket for the past five days and it's IMPOSSIBLE to do this with Frontier. I have 46, 000 FF miles, that expires a week ago. They never told me the miles were going to expire. Now if I want to re-instate them, I can but after 3 different CS people and an hour...

Frontier Airlines - Colorado, Brighton / The entire customer experience has changed

Reviewer47504 on 2015-11-22
Frontier Airlines used to be the seamless and most dependable airline to fly. WARNING: This airline no longer is functionable and has lost its integrity. Once you purchase your ticket, you must expect the following: incredible delays: your incoming plane for your flight will not arrive a...

Frontier Airlines - Maine, Detroit / Terrible experience

Reviewer22652 on 2015-08-27
My boyfriend booked a flight with Frontier to fly from Detroit to Portland (layover in Denver) for this weekend. We drove to the airport, he went to use the Kiosk to print his boarding pass, the Kiosk was out of service and said "see attendant" and there were no attendants. There were...

Frontier Airlines - Colorado, Denver / Credit for airline miles

Fromtier Licks Diick on 2015-08-09
Frontier Airlines refuses to credit my frequent account with the correct mileage from a flight I took back in April, 2015. Repeated attempts to get this corrected have largely gone unnoticed by the airline. Exasperated, I am posting on every available site in the hopes that no else will do business with this terrible company.

Frontier Airlines - Georgia, Atlanta / Communication regarding luggage

Girltravis on 2015-08-06
Aug 1, 2015 Unprofessional Atlanta Airport Staff with Luggage issue. Saturday 8-1-2015, I flew Frontier Airlines from MSP to ATL, I checked 3 pieces of luggage. Once I arrived to ATL, I only received one piece of luggage. I then talked to ATL Frontier Baggage Staff, the had me filled out a...

Frontier Airlines / The worst customer service ever!

Pteetlaydie on 2015-05-04
Hello, I am a Licensed Real Estate Broker in two states...Wisconsin and Georgia. I am the CEO of both of my companies. I have done lots of flying with Frontier and I am an Early Returns member, and have flown frequently with Frontier within the last year. All you have to do is look up my...

Frontier Airlines / late and rude

straight face on 2015-03-10
Our flight times were changed twice and the plane was 40min late leaving!! Upon our return flight, the plane was 20 min late and had to be cleaned making it later! when we got on the plane to be seated the flight attendent was rude and unprofessional. The pilot was driving faster than...


JOYCE15 on 2015-02-04
BEWARE OF DECEPTIVE PRICING BY FRONTIER AIRLINES. I have been monitoring airfare for possible spring break trips. yesterday i received an email from frontier and it had very attractive prices for denver to cabo san lucas. i was happy to select flights (from their fare calendar for the...

Frontier Airlines - Colorado, Denver / Rude Unprofessional Staff

TEMost on 2014-10-31
If your traveling on and airline and dont mind being late leaving the your gate, Frontier Airlines. If your traveling and dont mind missing your connecting flight, Frontier Airlines. If your traveling on an airline and dont mind being disrespectful flight attendants and gate staff, use...

Frontier Airlines - Illinois, Chicago / Airline Police: Unprofessional Conduct

Brenda McCullough on 2014-10-22
At Midway Airlines, at approx 6p on Tuesday, October 21, 2014, near the waiting area at C2, I entered a room designated for yoga. I didn't know Frontier offered such a service. Before entering, I asked an employee if the general public was allowed in the room. The employee to whom I...


Derek Flynn on 2014-09-03
I made reservation for my wife son and I to fly to Memphis TN.Reservation code DNVTON on Aug. 13th - Aug. 15th. After realizing that we were not going to have to stay over til the 15th I called a re booked to return on the Aug 14th...fully expecting there to be some charge for doing so...

Frontier Airlines / Frontier hidden fees, bad service, etc.

Marlena_MN on 2014-01-06
November 2013 - Flew from MSP to LAX, with a connecting flight in Denver. Our flight was with Frontier Airlines. At MSP, we were told about the baggage fee for carry on luggage. When my sister said she called and was told there was no fee, our tickets were updated to show carry-on luggage...

Frontier Airlines / Deceptive business practice

diane Peters on 2013-12-20
Frontier Airlines practices deceptive and unfair business practices in its online internet booking practices. On two consecutive occasions, I went to pay for a flight to have a notice jump up indicating that the selected fare price was no longer available. On the second attempt, I moved...

Frontier Airlines / Costs of services and changes

MichaelS56 on 2013-10-28
Frontier Airlines has established policies that make a traveler feel like they are a piece of luggage rather than a passenger. 1. Unless you are an honored guest of flyfrontier.com, a drink of water will cost you $2 (I can drive my car over 500 miles based on the equivalent price per...

Frontier Airlines / HORRIBLE customer service

JonathanBalfour on 2013-10-07
Frontier completely ruined my weekend! I was scheduled to fly out of KC to Seattle with a layover in Denver. Our flight was delayed in KC and I asked the ticket clerk if I needed to make arrangements for the the Denver-Seattle connection because the delay was cutting into the layover time...

Frontier Airlines - Colorado, Denver / Pilot Ineptness

marty8084 on 2012-07-01
On July 1st, 2012, at 1:15 PM, I was on Flight #627 departing Denver for Kansas City when the aircraft left to taxi the runway. A short time later the pilot said we had to pull in to check out a possibly open cargo door...????? Okay, not a problem because it was probably a loose connection...

Frontier Airline - Massachusetts / cancelled flight

k mchugh on 2012-03-26
I had a flight R/T to KC, MO but Frontier cancelled all service out of Boston eff/ 05/17.-They offered me travel on United or a refund-as I need to go, I chose the UNited flight BUT they then told me I couldn't go due to difference in class tickets so it will now cost me $150 extra a...

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