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Frontier Airlines
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Frontier Airlines
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1.4 263 Reviews

Frontier Airlines Complaints Summary

29 Resolved
224 Unresolved
Our verdict: With Frontier Airlines's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Frontier Airlines reviews & complaints 263

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Newest Frontier Airlines reviews & complaints

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11:45 pm EST
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Frontier Airlines - Damaged baggage claim policy

On January 8th we took off on our flight home. After we landed we went to collect our checked bad but found that it had one wheel missing, one broken, and likely one that was damaged. We as inexperienced college students knew nothing about following established grievance policy and so lugged our overweight suitcase home. Within the next few days we started...

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3:08 pm EST
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Frontier Airlines name change charge

on January 9th i purchased 5 airline ticket,

after i paid it switched me to bags and seat location.

at that time the middle initials for all 5 tickets were in the wrong place, i put them back into the middle name box and you charged me $450.00 for name changes that i didnt change

i want a refund.

my comf. AB248M

thank you

Kevin Nolan

Phone number [protected]

Claimed loss: $450.00 for name changes i didnt make

Desired outcome: refund my money

Confidential Information Hidden: This section contains confidential information visible to verified Frontier Airlines representatives only. If you are affiliated with Frontier Airlines, please claim your business to access these details.

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1:40 pm EST
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Frontier Airlines Excessive complaint ratio

This company has an excessive complaint ratio, and they just stole $130 from me for a refundable ticket. I purchased the refundable option, and they changed it to nonrefundable. Reported them to the BBB. Stay away, pay more money for a better airline. They don't even have a customer service phone line. Make sure you do your research, it is a shame we live in a world like this.

Claimed loss: $130

Desired outcome: Reported to the BBB.

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Is Frontier Airlines legit?

Our verdict: Complaints Board's thorough examination reveals Frontier Airlines as a legitimate entity with notable strengths. Despite a 11% resolution rate on customer complaints, which invites a closer look, Frontier Airlines stands out for its commitment to quality and security. Clients considering Frontier Airlines should delve into its customer service record to gauge compatibility with their expectations.

Frontier Airlines earns 91% level of Trustworthiness

Perfect Trust Endorsement: Frontier Airlines achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Frontier Airlines. The company provides a physical address, 7 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Frontier Airlines has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Frontier Airlines has claimed the domain name for flyfrontier.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Flyfrontier.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

According to our analysis, Frontier Airlines appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up Frontier Airlines and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Frontier Airlines has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 253 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • This website appears to offer a link shortening service. Scammers may also use shortened links to make malicious or fraudulent websites appear more legitimate or to hide the true destination of a link. Therefore, it's important to exercise caution when clicking on shortened links, particularly if they come from an untrusted or unfamiliar source.
  • We conducted a search on social media and found several negative reviews related to Frontier Airlines. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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10:21 am EST
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Frontier Airlines - at no time did anyone mention of gate change

On November 9th we were at gate 12 at 7:30 waiting to load for Syracuse and at NO time did the three people that were on gate mention to us that the gate had been changed , we printed off our gate info at 6 and nothing of any changes, at 5 to nine i went up and ask the man when are we going to board and he said OH ITS AT GATE 16 which is very close to us at...

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7:00 pm EST
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Frontier Airlines - Do not buy gowild pass!!!

Frontier Airlines takes advantage of people by advertising you are able to fly whenever, wherever, as many times as you'd like with the GoWild Passes as long as it's not during blackout dates and reservations are made 24 hours before. This is a lie and false advertisement! Every time I tried to book a ticket to go anywhere, their system would not allow me...

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1:08 pm EST
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Frontier Airlines - Flight delay/cancelation

Original schedule: Nov 18, FFT 2850, Departing STL 20:40 to MCO. Repeated delays until CNXd almost midnight,with instructions to return 08:00. Returned to STL, 08:00, Nov 19. Found more delays until now (I am waiting at gate C23 now) scheduled ETD 13:00. Throughout,no apologies or expressions of consideration with single exception: gate agent "Brennan"...

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3:57 pm EST
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Frontier Airlines lost bag

my luggage was lost on the 4th of nov flew from atlanta to denver and my suitcase never made it out of atlanta now it has been in denver since tues and was told that i should see it by the end of the day never got my suitcase that day and today is friday and still have no suitcase all of my daughters clothes as well as my husband is in that suitcase. I have had to replace my daughters clothes at a cost that i could not afford as i am now a single mom. my husband can not be replaced however i really need my suitcase as i am now out alot of money

also would like to have people answer phone calls and not type to people as they can not feel the frustration that people have over the incompetence of the airline

Claimed loss: clothes and other personal items

Desired outcome: i want my suitcase and reimbursement for the replacement of the clothes as well as other items that need to be replaced

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Frontier Airlines - Flight service/customer service

Let me begin by saying I’ve been flying nearly weekly for over 35 years and this experience with Frontier Airlines ranks at the top of poor encounters with travel. The level of customer service failed at every step of the way. I have been in contact with Frontier Customer Service through e-mail since they report they have no ability to discuss by phone...

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Frontier Airlines - Flights

On October 9, 2023 we had schedule two flights: F9 1138 from New Orleans to Orlando Fl. (F9 2755) and F9 2755 From Orlando Fl. to Ontario, Ca. (ONT) Upon arrival to Orlando, our tickets said Flight F9 2755 was departing from gate# 87. We confirmed the gate with the Flight Board and rushed to gate 87 having to go through a massive line at the TSA Security...

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10:22 am EDT

Frontier Airlines Unable to cancel reservations

I've been trying to cancel my reservation #K6TBJL with Frontier and request a return of my requent flyer miles. I cannot do it through CHAT as they tell me their system is 'Utterly' unavailable and I should try again. How can you run a business and block your customers from being able to communicate with you when a Chat Call cannot resolve it.

HELP!

Desired outcome: Cancel booking and return my frequent flyer miles

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3:57 pm EDT

Frontier Airlines $399.00 flight pass

I purchased a pass for myself and one for my wife. I tried several times to book flights... All to no avail. I did not book a flight, I did not take a flight and I was unable to reach anyone on the phone. I do not have the ability to text.

I disputed/cancelled the charges on the amex cards. Now there is another two charges; one for me and one for my wife.

We received no benefit from the service. I do not want to pay the nearly $800 charge, have been unable to book a flight or to fly.

Jeff philbrook [protected]

Desired outcome: Contact from Frontier. If not...complain to FAA

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11:21 pm EDT
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Frontier Airlines Inability to get a refund

I purchased a flight on Frontier Airlines on 5/15/23 (J8F7WI), Frontier cancelled the flight and stated a refund was issued for 185.96 cc ending in 5999. I purchased the ticket from Affirm and did not use a credit card. I have spoken to them since flight was cancelled attempting to find out where they issued to name on credit card or what ever information they had about

CC so I could attempt to

find out where refund was

Issued, I have not received

any assistance from Frontier

To resolve this.

Desired outcome: Refund of 185.96

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6:33 pm EDT
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Frontier Airlines - Itinerary flight changes

Dear Frontier Airlines, I am writing to express my disappointment with the recent changes to my flight itinerary. I had booked a flight to Orlando arriving on October 11 to pick up my father-in-law who is traveling from Brazil. He is 78 years old and does not speak English, so it is essential that I am there to meet him at the airport. Unfortunately, my...

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4:51 pm EDT
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Frontier Airlines I want my money back and compensation

I booked a flight with frontier. When I got to the counter, there were a bunch of people in line waiting to check in luggage etc. I was in line for over an hour with only 2 gals working the desk. The ladies working the desk said frontier over sold the flight and I was unable to board. I am having trouble getting a refund or getting a hold of a live agent to assist me with the process. I had to buy a $400 ticket to get home to oregon from san diego. I am super frustrated. Can someone help me?

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Frontier Airlines Cancel flight and it refund due to contracting covid.

Attempted to cancel flight of Sept. 9 on Friday Sept 8 (TTM to TPA confirmation cos 197H5S) but system indicated my confirmation code could not be found and I attempted to do so many times But with the same result So since I was unable to cancel before flight I tried to obtain a refund but system stated that covid was not a reason for refund of missed flight. Frontier Airlines is willing to expose all of the passengers and flight crew to vivid instead of doing the right and proper outcome. I believe if I had the opportunity to speak with a live person instead of a chat not we would have been able to resolve issue.

Desired outcome: Refund

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Frontier Airlines - Frontier airlines lost my baggage

On August 31, 2023, I was on a flight # 662 (Frontier Airlines) from San Francisco to Denver. Before boarding, I paid an additional fee of $69 to take my carry-on luggage aboard with me. I had arrived to the airport 2 hours before departure. There was considerable chaos at the check-in counter. Seeing as the flight time drew closer, I asked the ticket agent...

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10:04 pm EDT
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Frontier Airlines Go wild pass

No live customer service support - I have chatted with (4) specialist - 3 hours and nothing was resolved - I purchased (2) go wild winter passes - they do not show up on my profile - I waited for the dates to begin to check again - just to make sure - nothing - I was told to log out and change my password - 6 requests with temporary password and the system is now down for 24 - 48 hours. 22 to 24 hour flights - no refund aloud - must be within 24 hours of purchasing the pass! I have lost $600!

Desired outcome: I want a REFUND

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11:07 am EDT
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Frontier Airlines Charged without confirmation and use of flight.

On June 14, 2023 I tried booking with Frontier and your system kicked me out and took payment without a confirmation. I then disputed this with Frontier and my bank to get my $416.96 back and now you took it from my Chase bank account. I did not use or purchase this flight plan as you kicked it out and still took my money. Please return my $416.96 before legal action is taken. This was disputed June 14th, 2023. Again this flight never happened because your system never completed the transaction. There is not any confirmation number and or tracking number.

Desired outcome: Return my $416.96 to my account.

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7:16 pm EDT
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Frontier Airlines Unfair treatment

Summary: My name is Gail E. Walker. Last year this time my son got very sick and passed away in Sept 2022. Leaving behind three children. 13yrs, 12yrs and 11yrs. I purchased tickets from Seattle, WA to Savannah, GA to get them and help their mother with them for the summer. In July of 2023 I purchased the tickets to take them back home to Savannah, GA leaving on July 30, 2023. On that night arriving at about 6:30. After checking my bag. My boarding passes did not work.

My name is Gail Walker I purchased tickets to leave on July 30, 2023, leaving from Settle. WA to Jacksonville, FL. I arrived at the airport (Sea Tac) at about 6:30 pm. Flight #422 Conformation Code EJ47NE. I went up to the front desk to check my bag. I was told to go to the kiosk to purchase my sticker for my bag to be checked. I did that. I was sent a receipt of that $79 at 6:51 pm. The young lady took my bag, (looked to be of African American with braided hair.) She asks was there something else I said that I needed my boarding passes. She told me that I could pull it up on my phone. I tried to get it up and could not. I told her that I did not know how to get there on my phone. She took my phone and pulled it up and gave me the phone. I thanked her and proceeded to the check point 2. When we got up to the security, the boarding passes didn't not work. Security then took my phone to scan it. It did work. She realized that my boarding passes was a screen shot. She asked if I screen shoted it. I told her no the young lady up front pulled it up on my phone for me. Another security person came over to help. She then put in Conformation Code. And that still not work. She said that They did not check me in up front and that I needed to go back and get boarding passes. Well, when I got back up there no one was there. All this tool so long to try and just get through. Thus, I missed the flight. Even though the flight was delayed from 9:08 pm to 9:25 pm. I could not get real boarding passes. I was accused of being a no show (not true!) How can my bag get checked if I was a no show? My bag went on to Jacksonville, FL. Obviously nothing worked to get me and my grandbabies through. I asked for a chance to get on another flight on another day the answer was no. I asked for my money back the answer was NO. I was given a credit of $277.32. I do not want that. I was treated unfear. I my anxiety has been extremely elevated because of this. My bag was in Jacksonville, FL for six days. This unfear treatment is not right. I intend to see this through. We were there on time; it was not my fault that the boarding passes did not work. My Conformation Code didn't even work. I have sent my complaint to the FAA and to Frontier Airline. I intend to see this through. This has caused me so much anxiety. I have had to be late on paying my rent to be able to purchase more tickets to take them back home. I need for this to be resolved. Gail Walker.

Desired outcome: to be paid all my money back. And for my anxiety plus the days I did not have my bag.

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Frontier Airlines Cancelled flight #519

My name is Peter Harris. I booked flight #519, flying Savannah to Philadelphia, and then Philadelphia to Denver after a layover. After arriving in Philadelphia, the flight was scheduled for 8:48 pm, but was delayed multiple times until finally being cancelled around midnight that night due to maintenance issues. After attempting to book a flight with Frontier to fly to Denver as early as possible, seats filled up quickly and I was unable to fly out of Philadelphia that next day. I decided to book a flight with United airlines to fly home as early as possible. The reason for getting home quickly is because I own a small business, a chiropractic office in which I see more than 200 patients weekly, which about 80 were scheduled for Monday. These patients rely on me for their health and ability to function throughout the week. Some of these patients can only come in on Monday mornings. I unfortunately had to cancel my Monday morning because of the inconvenience with the cancelled flight, which also cost me business.

Desired outcome: I would like a refund for flight #519 ($473.58 ), the United airlines flight #699 ($482), as well as a refund for flight #456 and #455 ($217.96) due to costing me business.

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Frontier Airlines Customer Reviews Overview

Frontier Airlines is a low-cost carrier that operates in the United States, Mexico, and the Dominican Republic. The airline has received mixed reviews from customers, with some praising its affordable fares and others criticizing its customer service and fees.

One of the most positive aspects of Frontier Airlines is its low fares. Many customers appreciate the ability to fly to their destination at a lower cost than other airlines. Additionally, the airline offers a variety of add-ons and upgrades, such as seat selection and baggage options, which can be customized to fit each traveler's needs.

However, some customers have reported issues with Frontier's customer service. Complaints range from long wait times on the phone to unhelpful or unfriendly staff. Additionally, the airline has been criticized for its fees, which can add up quickly and make the overall cost of the flight less competitive.

Overall, Frontier Airlines is a good option for travelers looking for a low-cost carrier. However, it is important to research the airline's fees and policies before booking to ensure that the overall cost is still within budget.

Frontier Airlines In-depth Review

Pricing and Value:

Frontier Airlines offers competitive fares compared to other airlines, making it a budget-friendly option for travelers. However, it's important to note that there are additional fees for baggage, seat selection, and other services. These fees should be taken into consideration when comparing prices.

Flight Options and Destinations:

Frontier Airlines provides a wide range of domestic and international destinations, allowing travelers to choose from various locations. However, it's worth mentioning that the airline has limited flight options compared to larger airlines. This may require some flexibility in travel plans.

Customer Service:

Frontier Airlines' customer service representatives are known for their responsiveness and helpfulness. They are readily available to assist with inquiries or issues, ensuring a smooth customer experience. Contacting customer service is easy and efficient, allowing passengers to address any concerns promptly.

Onboard Experience:

The aircraft of Frontier Airlines offer a comfortable and clean environment for passengers. While amenities such as in-flight entertainment and Wi-Fi may not be available on all flights, the airline strives to provide a pleasant onboard experience for travelers.

Punctuality and Reliability:

Frontier Airlines has a good track record of on-time performance, ensuring that flights depart and arrive as scheduled. While delays or cancellations can occur, they are relatively infrequent compared to other airlines.

Loyalty Program:

Frontier Airlines offers a loyalty program that provides benefits and rewards to frequent flyers. The program makes it easy to earn and redeem points, allowing passengers to enjoy perks and discounts on future flights.

Safety and Security:

Frontier Airlines prioritizes compliance with safety regulations and protocols, ensuring the well-being of passengers. The airline maintains transparency by effectively communicating safety measures to passengers, instilling confidence in their travel experience.

Website and Booking Process:

Frontier Airlines' website is user-friendly, making it easy for travelers to search for flights and make bookings. The website provides clear and concise information during the booking process, ensuring that passengers have all the necessary details to make informed decisions.

Baggage Policy:

Frontier Airlines allows for both carry-on and checked baggage, providing passengers with flexibility in their luggage options. However, there are fees and restrictions for oversized or overweight baggage, so it's important to review the policy before traveling.

Overall Customer Satisfaction:

Based on customer reviews and feedback, Frontier Airlines receives a positive overall rating. While it may not offer the same level of customer satisfaction as some larger airlines, it provides a satisfactory travel experience at a competitive price point.

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Contact Frontier Airlines customer service

Phone numbers

+1 (801) 401-9000 +1 (720) 374-4200 More phone numbers

Website

www.flyfrontier.com

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