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Malaysia Airlines Customer Care Service

Malaysia Airlines

Group IT, Admin Building 1, Complex A Sultan Abdul Aziz Shah Airport
Malaysia - 47200

Customer Support Phone Numbers

+603 8777 5316 0 4
Work days:
Contact Form

Missing Luggage Office (MLO) / Lost & Found Items
+603 8776 3733, +603 8776 3742
(Business Hrs: 07:00 - 23:00, Malaysia time GMT+8)
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Malaysia Airlines Complaints & Reviews

Malaysia Airlines - Victoria, Melbourne / Pre booking seats then getting to the airport and we are not sitting in the seats booked in advance at flight centre

Cindy J Smith on 2016-04-23
This is the fourth time now that we have booked the seats in row 11 where you have more leg room and more room to move about... I have 4 prolapsed discs in my back and one disc herniation and I need to be Able to move more freely other that getting pinned in the normal seats especially...

Malaysia Airlines - Victoria, Melbourne / Changed flights

Naz Hus on 2016-04-16
Hi I was booked to fly out of malaysia kuala lumpur on the 1st of oct 2015, at around 10.30 flight to Melbourne. ..however upon check in was told flight isover booked and we were later booked to fly out on the 2nd of october at 23oohr flight to Melbourne. .. Could someone please confirm that...

Malaysia Airlines / Online check-in - changes to seat numbers

Daniel Ewe on 2016-04-16
I would like to express my disappointment on the online system check-in for Malaysia Airlines. I check-in online on 14th Apr 4:55pm for flight MH759 from VN-KUL departing 16th Apr with seats 20E & 20F, 21E & 21F. However, when we dropped our luggages and print our boarding pass at VN...

Malaysia Airlines / Poorest service ever and missed flights

Sofia Barajas on 2016-04-07
We were flying from Bali to Germany with a connection in Malaysia then Vietnam on October 2015. We were in Kuala Lumpur, Malaysia and the lady of the counter after checking all of my boyfriend (German) and my documents asked if I had my return flight from Germany to Mexico (I am Mexican...

Malaysia Airlines / Mh 103, mh 149, failed to provide wheelchair or immi assistance for old lady who cant walk properly

Rose15july on 2016-03-31
Hello this is Aslam.We have been flying with Malaysia Airlines most of the time and we cannot believe the utter deterioration in service. We always praised the airline but not anymore. Last year my mother in law came through MAS with wheelchair assistance and immi assistance, never had...

Malaysia Airlines / Service

Mm888 on 2016-03-28
Whilst travelling from MH123, we were served a meal that was promptly collected before tea/coffee was served. The tea cup was collected on the meal tray without being told that you needed to keep it. When the air stewardess offered tea and coffee, the air stewardess complained that I...

Malaysia Airline / Customer Service

Peter W Fowler on 2016-03-22
I travelled with Malaysian Airlines together with 3 other adults and 3 young children. It was the worse flying experience I have ever suffered. The flight was cancelled days before departure but we were not advised! When we arrived at the airport (Sydney) we were required to wait some 7...

Malaysia Airlines - New South Wales, Sydney / Poor service

Reviewer86864 on 2016-03-06
Hello, this is prashida Gopali, one of the regular traveller with malaysia airline. But i am really disappointed with the service today . as my mother in law was traveling ktm via Malaysia airline from Sydney MH140 on the 6th and 7th march on MH 114 and it got re-timed, i got the mail 2...

Malaysia Airlines / Poor Service at MAS Call Centre

T.Suleiman Bin T.A.R on 2016-03-02
Dear Mr. Christoph R. Mueller, E-Ticket Number: 2322437375441 I have always regarded MAS as honourable ambassadors of Malaysia and a national airline that every Malaysian can be proud of. I have thought that after the crisis of the twin air disasters and the urgency to revise the corporate...

Malaysia Airlines / Flight

Reviewer52400 on 2016-02-25
We have recently travelled with Malaysia Airlines for the first time & I have to say never again. We booked the Malaysia Airlines flight purely for the flight times – no other reason & we had an eight hour delay, which totally ruined the start of our holiday as we lost out on an entire day...

Malaysia Airlines / lost baggage

Reviewer28036 on 2016-02-20
i flew from kualalumpur to sydney few days ago and upon arriving in sydney found out that my baggage was missing. I rang so many numbers which was never answered. I rang malaysia, Philippines customer service, sydney office and given 10 different numbers. The service of malaysia airline...

Mas Airline / Flight Re-Time without Notice

Upset140216 on 2016-02-13
I am truly disappointed with MAS AIRLINE! I bought a flight ticket from Kota Kinabalu to Kuala Lumpur on 14 February 2016 at 8pm. This ticket was purchased in Dec 2015. Until today, when I check-in the air ticket, I realize that the flight schedule has delayed from 8pm to 9.20pm (which...

Malaysia Airlines / Missed flight due to cancellation and delay of Malaysian airlines flight

Willy Poong Hui Lee on 2016-02-12
It was a very happy occasion after been back to Kuching for Chinese New Year after 21 years. My cousin need to go back her hometown at Labuan after that therefore I have been booked on behalf for one way ticket from Kuching to Miri by Malaysia Airlines as per details given in the scanned...

Malaysia Airlines / On Board Service

Avishek Baheti on 2016-02-09
Hi, I Mr Avinash Baheti was traveling with my wife Ms Kritika Damani for honeymoon purpose from Mumbai - Auckland on 4th Feb 2016 from Malaysia Airlines vide confirmation no - 7H6QXX & have my return on 18th Feb 2016 from Auckland - Mumbai. It was prior informed to the airlines ...

Malaysia Airlines / Missed flight due to cancellation and delay of Malaysian airlines flight

Dr Arun Shirwaikar on 2016-02-06
Dear Sir, My wife and I booked our round trip tickets from Dubai to Penang, Malaysia by Emirates airlines and Malaysia airlines as per details given in the scanned copies attached. Our luggage was booked through till Penang. We had no problem with our forward journey to Penang on 28/1/16...

Malaysia Airline / wrong booking

I booked 2 tickets from delhi to phuket on 13th jan 2016. the flight number which i booked for was MH786 but when the itnery was sent to me was for MH790. I called them the same very moment but the office had closed by then. Then i went to their website and got an email from...

Malaysia Airlines / Upgrade

Reviewer85858 on 2016-01-12
I cannot emphasise enough how disappointed I am with Malaysia Airlines customer service. Last month, 64 hours before our flight we contacted Malaysia Airlines regarding a different matter to be told our upgrade had been accepted. Much to our horror when we asked we were notified that they...

Malaysian Airlines - New South Wales, Parramatta / Ticket Cancelling Policies

sanik on 2016-01-07
I and my family had been travelling with your airlines since last year quite a few times and trust me it had been a disappointment since then. I have had to spend money in every small changes I had make to my itinerary. The final blow was when the flight MH172 for 4th of Dec 2015 cancelled...

Malaysia Airlines / No reply no attendance on my unacceptable arrangement change flight

Nicholas Tan on 2016-01-07
REPORT CASE NUMBER: 0140-01/2016 I’m hereby to write it an OFFICIAL COMPLAIN with my postponed flight on 27 January 2016 from LONDON HEATHROW (LHR) to KUALA LUMPUR INTERNATIONAL AIRPORT [KUL]. I received a SMS on 31/12/2015 that informed my flight MH001 which originally depart 2200 on 27 January...

Malaysia Airlines / Flight cancellation and refund

Reviewer24323 on 2016-01-04
dear sir please note the pnr :ww1RL, tkt no:232 1606 636704.. this is happens with the passenger who supposed to travel from manlia to dubai in malaysian airlines flight on 19th of november .she was on her short trip to dubai for a meeting..but unfortunately the airline have canceled the...

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