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Malaysia Airlines

Malaysia Airlines

Group IT, Admin Building 1, Complex A Sultan Abdul Aziz Shah Airport
Malaysia - 47200
Customer Care
+603 7843 3000
1 300 88 3000 (within Malaysia)
+603 8777 5316
Work days:
Contact Form

Missing Luggage Office (MLO) / Lost & Found Items
+603 8776 3733, +603 8776 3742
(Business Hrs: 07:00 - 23:00, Malaysia time GMT+8)
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Malaysia Airlines Complaints & Reviews

Malaysian Airlines - Baggage was opened and things were lost from my bag

Posted: 2015-09-22 by    Jasmine12
Complaint Rating:  0 % with 0 votes
I was travelling from Kuala Lumpur to New Delhi on 19th sept on MH190. My bag was opened and all the clothes and my stuff was disarranged. The perfume bottle was all opened and cover was torn . 2 sets of earrings were missing, 1 new perfume packed, 1 pair of slippers and my brand new top which...

Malaysia Airlines - Western Australia, perth - Flight Cancelled, No Refund

Posted: 2015-09-15 by    Reviewer79803
Complaint Rating:  100 % with 1 votes
Flight Reference No. LBCWN
Date of Travel 23/10/2015
Flight Name MH126 and MH 172
I booked a return flight with malaysia airlines through my agent from delhi to perth.
Few days back my agent said that the flight have been cancelled by malaysia airlines. I requested...

Malaysia Airlines - Inflight service & food

Posted: 2015-09-11 by    K M SURIYA MOORTHY
Complaint Rating:  0 % with 0 votes
1. Yesterday 10/9/2015, I was on MH 0759 from SGN to KUL. The plane was a Boeing 737-800. Maintenance of seats and upholstery were POOR.
2. There were only 3 cabin crew in economy class (instead of the usual 4) and only 2 of them were handling 1 trolley serving the economy class passengers....

Malaysia Airlines - Rude Stewards

Posted: 2015-09-01 by    Pathy Kannan
Complaint Rating:  100 % with 1 votes
I was on Flight MH 2616 travelling from Kuala Lumpur to Kota Kinabalu on the 16 August 2015 at time 1315 hrs. I was seated in 26A with my friend beside me. I would like to complain about 2 rude stewards namely Thavasilan Manoharan Staff Number 1179191 and Sebastian Isa anak Apil Staff number...

Malaysian Airlines - Misinformation

Posted: 2015-08-18 by    Reviewer12072
Complaint Rating:  0 % with 0 votes
I had called Malaysian airlines, regarding my parents flight, on Friday, 14th Aug to enquire regarding rescheduling or cancelling the flights.
I was given information regarding rescheduling penalty and I was also told that there will be a 30% cancelation fee in case I decide to cancel...

Malaysia Air - Lost Baggage

Posted: 2015-07-31 by    Trish Perry
Complaint Rating:  0 % with 0 votes
I recently took flights from London to Bali via Kuala Lumpur, where my baggage failed to make the final leg of the journey. Unfortunately I had yet another ongoing flight with another airline and a long road/boat journey.
I was stunned to be told by Malaysia Air that my luggage would...

Malaysia Airlines - Lost baggage

Posted: 2015-07-25 by    angry flier
Complaint Rating:  0 % with 0 votes
I flew from Shanghai to Darwin on 28 June but did not receive my suitcases until 2 July - 5 days later! I had to cancel several meetings because I literally had no suitable clothes to wear. The Malaysia Airlines rep did not offer any compensation nor could she answer my questions regarding compensation....

Malaysia Airlines - ignore provide basic help on infants travelling

Posted: 2015-04-08 by    ooibk
Complaint Rating:  0 % with 0 votes
my mother at 60s, my wife and my new born (4 months) baby travelling on MAS dated MH1253 on 20th March - MH 386 on 21st March from AOR to KUL to PVG was receiving terrible service.
first, the flight was rescheduled without proper information and made 6.5 hours waiting in KLIA airport...

Malaysia Airlines - Damaged Luggage

Posted: 2015-04-01 by    Jesus Crispin Remulla
Complaint Rating:  0 % with 0 votes
I arrived at Charles De Gaulle Airport from the Philippines. On 31 March 2015 aboard MH0020. I later discovered that my Rimowa Chech-in Luggage was damaged beyond repair. There is a certificate issued by L' Epėe de Cuir, a shop referred to me by Le Bon Marche. There is an outstanding 5...

Malaysia Airline - Cancelled flight

Posted: 2015-03-28 by    Nidhirohan
Complaint Rating:  0 % with 0 votes
Me and my wife were on our way to bali denpasar via kaula lumpur from mumbai. They flight got cancelled from kaula lumpur to denpasar. From mumbai the airline counter assures us a hotel stay in kaula lumpur for the cancellation of the flight.
On arrival to kaula lumpur at 9pm after sitting...

Malaysia Airlines - Malaysia Airlines Customer Service in Phnom Penh, Cambodia

Posted: 2015-03-10 by    andrewboo
Complaint Rating:  0 % with 0 votes
On 3-Mar, I was try many times contact with Manager located at Malaysia Airlines Office in Phnom Penh, Cambodia. But nobody are pick-up or return call (+855-15-546688). What kinds of customer service lines are provided by MAS?
Walk-in thru airport MAS Office, and show my...

Malaysia Airlines - England, Greater London, London| - On-Line Booking

Posted: 2015-02-09 by    Zessm
Complaint Rating:  0 % with 0 votes
OK, we have all done it! Terms and Conditions flash up and we press accept. For most software installs and social media sites, we have little choice but to accept (if we want the product). However, it is worth exercising some caution when making online bookings with airlines. Most airlines will...

Malaysia Airlines - Worst inflight customer service

Posted: 2015-02-07 by    rajesh6969
Complaint Rating:  0 % with 0 votes
Hello, Flew from Mumbai to Ho chi Minh and return in Jan 2015 with onward flight on 19th Jan and return on 24th. The experience was really not pleasing. The onward journey was nothing much to write about, however on the return, the food served was terrible and the crew were really annoying and...

Malaysia Airlines - Missed Flight

Posted: 2015-01-26 by    Emmanuels
Complaint Rating:  100 % with 1 votes
My wife and I flew from Sydney to KL on Friday, 19th Dec 2014 and stayed at ‘Double Tree by Hilton’ on the nights of 19th and 20th Dec 2014.

On the 21st Dec 2014 we left the Hotel well on time (three hours before departure) and planned to check in on flight bound for...

Malaysia Airlines - Refund

Posted: 2014-12-07 by    Justin St Pierre
Complaint Rating:  0 % with 0 votes
After getting bumped down from my business class seat to economy, I am still waiting for reimbursement over a month later. The communication has been horrendous despite several hours speaking to management at the airport and a horrid experience with the call centre.

Please rectify...

Malaysia Airlines - Nova Scotia, sydney - delay, mismanagement

Posted: 2014-10-29 by    S Pa
Complaint Rating:  0 % with 0 votes
I will not fly with Malaysia Airlines ever again unless I have no other option!
My return flight from Dhaka, Bangladesh to KL, Malaysia was delayed by 5 and half hours and the staff in Dhaka airport did not confirm us that we can leave the airport and return later. Rather told us that...

Malaysia Airlines - Extremely Bad Stewardess Services

Posted: 2014-10-28 by    Vince
Complaint Rating:  0 % with 0 votes
Bad flying experience because of bad stewardess services provided. I am a MAS frequent flyer. MAS will be my main choice of selection whenever I organize my trip.

I can see there is a significant drop of the onboard stewardess service in these years. I have few bad experiences...

Malaysia Airlines - Lost choclates bag from luggage

Posted: 2014-08-05 by    Yamini Valety
Complaint Rating:  0 % with 0 votes
I travelled from Auckland to Hyderabad via Kuala Lumpur on 27th July 2014. There were two bags which i checked in. In one of the bags, there were two big packs of chocolates. After i reached home, i realized that one of the chocolates pack which had all costly chocolates has been missing from...

Malaysia Airlines - very bad customer service and giving harassment to aged customers

Posted: 2014-07-16 by    shivanipathak
Complaint Rating:  0 % with 0 votes
my mother with my baby was travelling in malaysia airlines.. they took my mother with them and on the security checking they said that my mother is carrying too many bags with her and she cant trave like that. they didn't aloow her to take her purse with her. my baby was crying like hell....

Malaysian Airlines - Customer service and flight cancellation

Posted: 2014-05-22 by    Pradeesha
Complaint Rating:  0 % with 0 votes
We were supposed to travel to kuala lumpur from kochi (India) on 05/05/14 @ 00.50hrs, and we reached the airport at 09.45hrs, (3 hrs prior), the airport people were saying sorry the flight is cancelled, you need to go back.and we were with two small kids, and did book a tour package at Malaysia...

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