Malaysia Airlines’s earns a 1.5-star rating from 1009 reviews, showing that the majority of passengers are dissatisfied with flights.
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Delays and standard of service provided during our flight from london to Cairns Australia and return. Booking reference WGCN2H refers.
I wish to make a complaint regarding the standard of service received on our flight from London to Cairns Australia and return. Booking reference refers for 9 people including 3 children ages 6,9 and 10. 1/ The flight London to Kuala Lumpur flight no MH1 was delayed for aproximately one and a half hours while we sat on the plane on the runway before take...
Read full review of Malaysia Airlines and 1 commentCancelled flights with seats booked and paid for.
Three of us were due to travel on Saturday 31st August from Heathrow at 9,30p.m to KL and then a connecting flight onto Kuching.
On Sunday 25th we received an email that the internal flight to Kuching was cancelled so we had to travel from home a day earlier (as it is a 5 hour train journey) to be able to fly on Saturday 31st at 11a.m to connect with a flight to Kuching which also meant an overnight stay at a hotel in Heathrow.
We had paid for seats on both the original flights.
On Thursday 29th August we received an email that our return flight from Kota Kinabulu to KL on Saturday 21st September was also cancelled and we had also paid for seats on that flight.
Claimed loss: Cost of booked seats not used @ £200.40 ( 6 x £4.10 + 3 x £58.60) plus compensation for late notice of cancellation. Hotel expense £154
Confidential Information Hidden: This section contains confidential information visible to verified Malaysia Airlines representatives only. If you are affiliated with Malaysia Airlines, please claim your business to access these details.
My booking 6wqsd5 and 6ww7v7
I mistakenly booking a return flight ticket for 2 on 21/6 instead of KL to Kota Bahru, I booked Kota Bahru to KL for flight on 13/9 and return on 15/9. I was given a booking number 6WQSD5. Upon realizing it was a mistake on the same day I called MAS Call Centre and was advised to book within 24hrs in order to process my refund, which I did and was given a...
Read full review of Malaysia AirlinesIs Malaysia Airlines Legit?
Malaysia Airlines earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Malaysia Airlines. The company provides a physical address, 28 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Malaysiaairlines.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Malaysiaairlines.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Malaysiaairlines.com you are considering visiting, which is associated with Malaysia Airlines, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
The domain associated with Malaysia Airlines is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.
According to our analysis, Malaysia Airlines appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Malaysia Airlines website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
However ComplaintsBoard has detected that:
- While Malaysia Airlines has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 1009 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Malaysia Airlines. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Not Satisfied with the level of Service MH2613 BKI to KUL
To whom it may concern, I am really dissapointed and dissatisfied with the level of services rendered to me and the way I was treated by the ground staff at BKI Gate A5. My flight was MH 2613, my name is Syed Ahmad Faiz b Syed Yusoff Fadzil, my Booking number was : 5ANAF2. I am a Platinum Enrich Holder MH [protected], while waiting for my flight bound for...
Read full review of Malaysia AirlinesCustomer service
I made a complaint and, at the same time, made suggestions to improve the level of Malaysia Airlines service. I received the following response
'Thank you for your email dated 21 September 2023.
We are truly sorry for the inconvenience, We have escalated this matter to our Customer Management department for further checks and direct response to you. We appreciate your patience while they review your case'.
As of 27.11., I am still waiting patiently for any sort of reply.
Desired outcome: At the least, an acknowledgment of my complaints and my suggestions
Seat booking for economy Flex is charged
Hi
I reached out to your call center twice and i didn't have a correct response i believe. This booking was done without any agent it was direct booking from your website. The reference number is 6LMGGJ. The return Flight from SYNDEY TO MUMBAI booked under- Economy flex - where it clearly says that free standard seat booking. i have been charged for these seats. May i know why was i charged for these seats? Do Malaysian Airline have any written Terms and condition / Policy why am i charged? Thanks
Claimed loss: paid for free seat selection
Desired outcome: refund on seat payment
Unable to select seats
Passenger : Cooper Patricia Mrs (ADT) Booking ref : 6G8BMC Ticket number : 232 [protected] Departing 14th November Adelaide to Tokyo I have been trying to solve a seating problem with Malaysian Airlines for months now. I originally booked with Malaysian Airlines as the customer service person assured me that there were “extra legroom” seats available on...
Read full review of Malaysia AirlinesExtra legroom space seat
Booking Reference 6CJ2BD E-ticket:[protected], [protected], [protected], [protected] I booked flight for 4 people(3 adults and 1 infant) on March 10th 2023.Ticket fare for adults were 1396.84NZD($4190.52) each and for infant 132.40NZD. I had to book 3 seats with extra legroom space. So for that I had to pay 83.25 NZD extra per seat ($249.75). So...
Read full review of Malaysia AirlinesTerrible Flight experience with MH0319 dated 19 Sep'23 from PKX to KUL 10am
Having several time bumpy, very shaky flight on the above stated flight causing I flied off from my seat, shoes also flied off. Some of the passengers also knocked their heads. Even though I have been in a flight before to other country that having typhoon, I have not encountered such bad experience before on the flight from other countries. Other passengers from other countries were also complaining on the bad flight experience as well from MH0319.
If MH need to success and compete with other flight from other countries, please take this seriously. Tremendous improvement is needed to improve especially passengers' impression towards and flight experiences as we are not goods but human being with feelings.
Also, 2D barcode feedback at the back of boarding pass couldn't work. Also the feedback link in google was not working too.
Please help to ensure that the fundamental feedback channel have to be available 24/7 to help MH to improve on the services.
Thanks.
Desired outcome: Smooth flight for take off, landing and also on flight journey is utmost important to have good impression for MH other than the basic services from the crews.
damage luggage
i would like to submit an official complaint to Malaysia Airlines about my damaged luggage on flight MH2 on 20 August 2023. When I contacted [protected]@aschandling.com, they requested me to submit my claim. After doing that, Alan replied that Malaysia Airlines sincerely apologized for the damage to my baggage but offered no compensation. I would like to escalate the matter to the highest level at Malaysia Airlines regarding this. I am totally disappointed with such treatment from Malaysia Airlines that they can just get away with mishandling my baggage and causing sustained damage to my luggage without repairing the damage or offering me any compensation or replacement. I await your reply. Kind regards, Colin
Desired outcome: 1. Repair my damaged baggage by the original manufacturer of Victorinox or an authorized agent2. Like-for-like replacement3 cost of replacement with the same baggage and manufacturer
Unable to check in online
I am an old woman, aged 70 years, unable to walk long. I need extra legroom seats due to health reasons and wheelchair assistance throughout my whole journey.
Online check-in is not available to me for my flight on 7th September from IGI Delhi to Adelaide through Kaula Lumpur via flights MH173 and MH139 respectively.
Request
1. Please help get me checked in at home or on priority at the counter.
2. Please please provide me with extra legroom seats for both flights/journeys,
3. Please provide me with wheelchair assistance at IGI Delhi, at Kuala
Lumper, and at Adelaide Airport.
Request please do it on priority, my sincere thanks and regards
Nirmal Garg (shivgarg.[protected]@gmail.com)
Desired outcome: Request please do it on priority, my sincere thanks and regardsNirmal Garg (shivgarg.[protected]@gmail.com)
Seat reservation and service
We have multiple issues regarding our recent flights with Malaysia Airlines. First when we left for KUL from LHR I decided to upgrade our seats at check in. When I came to print off boarding pass, I found that the seats were not what I booked. My family including children were spread out around the plane. When I called customer services, they said that 2...
Read full review of Malaysia AirlinesAgent mistake but I had to pay the cost
I am writing to express my deep disappointment and frustration regarding the recent issues I encountered with my flight reservation with Malaysian Airlines. I believe it is crucial to bring these concerns to your attention to seek a resolution and prevent similar experiences for future customers.
I booked a flight ticket for myself from Auckland to Delhi and back, with the reservation number 3MKL9T, through a travel agent. While the outbound journey proceeded as planned, I needed to change the return date from 09 June 2023 to 19 June 2023. I contacted the travel agent who facilitated the change under the same reservation number, resulting in a new ticket with the number [protected].
However, due to unforeseen medical reasons ([protected] -Reference of my documents), I was unable to travel on the rescheduled date. When I attempted to reach out to the travel agent for assistance, they were unavailable. Consequently, I had no choice but to contact Malaysian Airlines directly. Regrettably, I encountered significant difficulties during this process, as your agents repeatedly disconnected our calls, causing a delay of approximately 5-6 hours before finally receiving assistance. With the help of one agent, the date was changed to 04 July 2022 for the flight from Delhi to Auckland, under the reservation number 5N6R75 232 [protected]. I have attached the e-ticket for reference, as it was sent to me at the time. It's worth noting that these changes were made a mere 5 hours before the flight.
To my surprise, when I attempted to check-in online on 03 July, I discovered that there was no reservation under my name. I immediately contacted Malaysian Airlines to ascertain the situation and seek clarification. During a conference call with one of your agents, it was revealed that the agent who made the changes to my ticket had been terminated due to improper practices related to my ticket and others. Consequently, I was left without a confirmed ticket for my trip. When we requested assistance under the no-show policy, the agent abruptly disconnected the call. Upon subsequent calls, another agent informed us that no economy tickets were available until 18 July 2023. We requested to speak with a supervisor to address this matter, as it was a result of Malaysian Airlines' errors, but we were told that nothing could be done, and we had to purchase a new ticket.
Feeling deceived: I proceeded to check Malaysian Airlines' website, where I discovered available tickets for 04 July. Subsequently, I booked an economy class ticket (Y) for 05 July under reservation number 5YJC8I / ticket number 232-[protected]. I have attached a screenshot of the website showing the available seats for 04 July. This whole experience has left me with several concerns and grievances:
False information: The Malaysian Airlines agent provided me with incorrect information, stating that no economy seats were available when I booked a new ticket for 05 July 2023. However, seats were, in fact, available on 04 July, as evidenced by the website screenshot.
Misleading actions: I feel deceived by the Malaysian Airlines agent who failed to assist me in making necessary changes and wrongly labelled me as a no-show. Despite the confirmed status of my ticket, as confirmed by the travel agent who initially booked it (Mann Travel), I was still eligible to make changes by paying the no-show charges.
Unexplained charges: I paid NZD181.40 to change the date from 19 June to 04 July, which turned out to be a non-existent option. I am unclear as to where this money has gone, as it has not been addressed by anyone.
Lack of communication: Why was I not notified about any changes made by the airline regarding my reservation? Malaysian Airlines had my email address and phone number, which were not the cause of this oversight.
Considering the issues, I demand a full refund for the reservation I was forced to make for 05 July (reservation number 5YJC8I / ticket number 232-[protected]) due to the wrong and misleading information provided by the Malaysian Airlines agent. Additionally, I believe I am entitled to compensation for the harassment and stress I endured between 03 and 04 July, as I had no means to contact Malaysian Airlines from India. I attempted to reach out via Twitter but encountered the same lack of follow-up and timely response.
I kindly request that a senior representative, authorized to make decisions, thoroughly investigate this issue. I have provided all the relevant information to Luisa, who contacted me from +[protected] on 10 July. I urge you to review all call recordings, as I made calls from +[protected], +[protected], and +[protected] while I was in India.
Luisa (MH office) informed me that the changes made by the agent for 04 July were later reverted because they were incorrect. My question is: why was I not informed about this change? Malaysian Airlines had my email address and phone number, so it is clear it was oversight by them, and it was not my fault.
Please note that I am available for further communication on +[protected] or [protected]@gmail.com. I expect prompt action to address these concerns and provide a satisfactory resolution.
Yours sincerely,
Desired outcome: I demand a full refund (INR 132373.00) for the reservation I was forced to make for 05 July (reservation number 5YJC8I). Additionally, I believe I am entitled to compensation for the harassment and stress.
ticket
bad service! hidden agenda! profit from booking mistakes! Imagine I bought the wrong location. but! cannot be refunded. I have to bear the loss! I have to buy one more ticket! I have no choice! why do I have to HALAL a ticket that I didn't use? You just need change the information! the cheapest flight is rm200 and if you make the wrong booking, burn rm200! so stressed! SCAMMERS! selling tickets with hidden conditions. i hate it! I declare that MAS is really extorting people's money! YOU'RE A FRAUD! I don't HALAL my money. who created the conditions to squeeze people's money! You don't care to human error. you just FRAUDDDD!
Desired outcome: PLEASEE REFUND. I
Delayed Baggage and Missing Items
1. On 12 May I traveled from Hyderabad to Adelaide. My language was delivered to me on the morning of 15 May 23 after more than 60 hours of my arrival at Adelaide. No compensation for trauma caused due delay
2. Two items were missing, an umbrella and a dress and MAS has casually replied that nothing was missing
3. On 16 July I traveled from Adelaide to Hyderabad and my baggage was delivered to me on 20 July 23 after more than 60 hours and again MAS has not even bothered to respond to my emails since 16 July 23. (FILE REFERENCE HYDMH16012). The lock on this occasion was found damaged though the contents were fine.
Desired outcome: They have to compensate me for delivering my baggage after 60 hours on both the occasions and also for the missing items
Flight cancelled and refund not received
Booking reference : 622TYS
The flight was cancelled and I chose refund. And called MAS call Center and they confirm refund.
Subsequently received a reschedule flight on firefly. Called firefly and informed them and they say their system is dependent on MAS system . Firefly gave a reference for the reschedule flight BCFYVX.
This is in Feb. Pls respond . Have been waiting for refund
Desired outcome: Pls refund my flight to the credit card I use to transact
Crew Services
In my flight MH2522 17.20pm to Kuching from Kuala Lumpur and was diverted to Miri as bad weather in Kuching. I was waiting and as this is my first experience as my plane diverted from original arrival, I walk out and ask one of the crew. But was answered with jokes and no respect. I just need details and expect for professional service but ended with walk back to seat with disappointment.
Desired outcome: Better customer service with high quality service crew.
URGENT RESPONSE NEEDED Double payment
RE Booking number 62V9AM
The booking has been paid twice and overdrawn our account for which we are being charged.
I have rung Malaysian airlines several times and they say they cant do anything about it.
Meanwhile we are away and have no money in our account - AND CANNOT GET THROUGHT TO THE GCC
See below for correspondence to now
Reference Number: [protected]
Dear Ruth,
Thank you for submitting your request and supporting documents.
In order for us to proceed with the next steps, please call our Global Contact Center (Here ) and provide
our representatives with your reference number for their review and further action.
Thank you for choosing Malaysia Airlines.
Sincerely,
Customer Experience
Malaysia Airlines Berhad
Desired outcome: Money returned to our account immediately please Adelaide Artificial Eye & Prosthesis Clinic BSB 035039Account Number 407203
Poor service/no service
booking number is 5VNH6G.On the16th February 2023 my wife and I arrived at Penang airport at 3.40pm for flight at 6pm Penang to Brisbane, on arrival in the terminal our flight was not on the board.
I went to the information desk at Penang airport to ask about our flight to be told it has been cancelled.
I ring your customer service center to be told that MAS emailed me the flight was cancelled. Here we go, I did not get any emails from MAS that my flight had been cancelled.
If I had got an email I would not be standing at the airport with my wife and 4 suitcases waiting for my flight.
Your customer service lady did not want to listen to me or help at all, just kept saying that I was a no show. I asked to speak to her supervisor and was promptly hung up on. This happened 4 times. 4 hours later I was told I had to pay a no-show fee if I wanted to rebook another flight. Was told all my flights had been cancelled because I was a no show, but number 4 customer service lady asked me to get a grab from Penang to KL to meet my connecting flight Kuala Lumpur to Brisbane,5-hour drive, plane leaves in 3 hours this is what people have to deal with when they book with MAS. MAS must know that they did not send an email to me, but you have my phone number how about a text message as well, that sounds too easy for you to do. Your customer service is a joke you are an embarrassment to Malaysia and the airline industry. Your airline is only as good as your customer service which you have none. You treat people like they are stupid. MAS cannot solve a problem they caused so they bury their heads in the sand and blame the customer. On 4 different phone calls to your customer service center, I was told 4 different dates the so-called email was sent, does this not tell you something. I've had to pay more than $1000 Aust dollars to rebook flight with leg room seats, car hire, missed paid events in Australia. None of this was my fault but all I get from you is you're a no-show, well-done MAS, lost more people that want fly with you ever again.
Desired outcome: I want all the extra money that you cost me back. But won't happen because you do not fix problems that you cause. Do I think I'll hear from any one from MAS, NO.But all social media outlets will hear about this.
Tickets
Booking number: 5IWNG7
I booked and paid for a business class airfare for my mother on 11 September 2022 and received a confirmation email. The cost of the fare was A$3,089.39
On the day of travel I went to checkin my mother and they could not find her ticket. The Help Desk explained that this was due to a glitch in the booking system. To resolve the issue I was advised that I had to book a new ticket for my mother and the old ticket will be refunded to me. However the price of the new ticket was A$4,456.09. I would like to claim the difference of A$1,366.70 as the difference in ticket prices was not due to my mistake but Malaysia Airlines glitch in their booking system
Can you please investigate this further and consider my request. I have not been advised how long my refund will take to process. Thanks Elizabeth Lee
ref:_00D90i2ac._5000o3c1zFX:ref
Desired outcome: Refund of A$3,089.39 plus Fare Difference of A$1,366.70
Malaysia Airlines Reviews 0
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About Malaysia Airlines
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Overview of Malaysia Airlines complaint handling
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Malaysia Airlines emailscustomer@malaysiaairlines.com100%Confidence score: 100%Supportenrich@malaysiaairlines.com99%Confidence score: 99%media@malaysiaairlines.com96%Confidence score: 96%communication
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Malaysia Airlines addressGround Floor, Admin Building 1A, MAS Complex A. Sultan Abdul Aziz Shah Airport, Subang, 47200, Malaysia
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Delays and standard of service provided during our flight from london to Cairns Australia and return. Booking reference WGCN2H refers.Recent comments about Malaysia Airlines company
Delays and standard of service provided during our flight from london to Cairns Australia and return. Booking reference WGCN2H refers.Our Commitment
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It sounds like Malaysia Airlines put you through quite the ordeal with these last-minute flight cancellations. Changing your internal flight to Kuching, forcing an earlier departure and an overnight stay at Heathrow, is already an inconvenience. But then canceling your return flight as well, after you’ve paid for seats on both legs, adds insult to injury. It’s a frustrating situation to deal with, especially after making all the necessary arrangements.
You should definitely be seeking compensation for the additional expenses caused by these changes and a refund for the seats you paid for. Hopefully, Malaysia Airlines rectifies this soon and ensures you’re not left out of pocket due to their disruptions.