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Malaysia Airlines Customer Care Service

Malaysia Airlines

Group IT, Admin Building 1, Complex A Sultan Abdul Aziz Shah Airport
Malaysia - 47200

Customer Support Phone Numbers

+603 8777 5316 1 19
Work days:
Contact Form

Missing Luggage Office (MLO) / Lost & Found Items
+603 8776 3733, +603 8776 3742
(Business Hrs: 07:00 - 23:00, Malaysia time GMT+8)

Malaysia Airlines Complaints & Reviews

Malaysia Airlines / Flight schedule changed - seeking for an compensation - itinerary ticketed 2441295762 mh

Sayem Morshed on Dec 1, 2016
Hi Customer Service Team, I am writing this compliant to relay the negative experience my family had with Malaysian Airlines. I booked a flight from Kingsford Smith International (YSSY) to Shahjalal International Airport (DAC). I booked my ticket in May 2016 (Please checked the attached...

Malaysia Airlines / Missing baggage

jkyy1081 on Nov 28, 2016
Dear Sir, I was travelling for work from KL to Kuching on MH 2522@ 1655 on 27 nov 2016 and checked in earlier at KL Sentral. However, my luggage was missing when arrived at kuching airport. When compared fronting the personnel in charge, there was no apologies but just gave a slip and...

Malaysia Airlines / Terrible security staff and staff in general!

MojoRat on Nov 28, 2016
Flight on Nov 28 from KUL to BKK #MH 0776 Before I could even stop walking through security at Gate H10, a woman security twat came flying at me and grabbed my breasts forcefully...in front of everyone there. I asked her to wait a minute (so we could step aside privately) and she didn't...

Malaysia Airlines / Missing item from luggage

Abigail Gonzales on Nov 27, 2016
Dear sir/madam, This is to address my complaint regarding the missing items inside my luggage. I flew thru your airline yesterday november 27, sunday with 2 checked in luggage. flight details shown below. Bkk - kul mh785 Kul-mnl mh804 Boeing 737-800 These are the items missing inside my...

Malaysia Airlines / Bad bugs/fleece on pillows mh0149

Jane Chia on Nov 27, 2016
I would like to report a rather unpleasant ecperience on a recent flight on your airline. I was flying from Kuala Lumpur to Melbourne, together with my daughter and a 6-year old grandson on flight MH0149 on Nov 19th, 2016. Since it was an over-night xxx hours flight, we encouraged my...

Malaysia Airlines / I am complain about malaysia airlines customer service at sydney airport

Mohammad naieemsardar on Nov 24, 2016
Dear sir, I am writing this complain about Malaysian airline poor customer service at Sydney airport, as you know my flight from Sydney to Malaysia at 10.15 pm 23/11/2016 flight number MH 0140 . I got three kids altogether five members it was very hard for us, so we got few more laguse also...

Malaysia Airlines / Flight cancellation problems

Mehnaz Baten on Nov 23, 2016
We booked a flight (through our travel agent) from Sydney to Dhaka and back.Recently we were notified that the flight schedule was changed and now we will arrive in Sydney 9 hours later than planned. This is going to be a major issue for us as we have a connecting bus trip from Sydney to...

Malaysia Airlines / Mh376 flight on 10th nov 2016 rude stewardesses

Esther Liow on Nov 21, 2016
Hi I was on the flight MH376 from KUL to Guangzhou on 10th Nov 2016 and i came across the rudest stewardesses in my life. When I stopped them politely to ask for water, they gave me the "annoyed look" and just walked away without saying anything.I then asked different stewarde...

Malaysia Airlines / Missed flight due to wrong information provided

Bose Chandra on Nov 17, 2016
This morning we were at the KL Sentral to check in my friend, PUNAMIYA/KIRTIKHUBILAL MR (as per his flight ticket) for flight MH9186 to Hong Kong at 9.00am. We were at the counter where the staff managing the ERL before entering the area to check in and inquired if we can still check in a...

Malaysia Airlines / Meal

Rachel ngui on Nov 16, 2016
I booked a flight to HKG on 10 Nov on august. But i had make a call to request for a kid meal for my flight and return, and i also request for the seat selected. But when the meal is served, i was told by steward they didnt receive any request ( for return flight too). Please clarify. My...

Malaysia Airlines / The way miss yap, stewardess of mas called me back from my seat to toilet to flush the toilet!!!

James FC FONG on Nov 14, 2016
I was called my the stewardess back to toilet to flush the toilet which was not used by me though I was in toilet to wash my face and hand. I felt embarrassed and be little by the way she look at me and talked to me. This was most probably she thought I was a illiterate 'kampong boy'...

Malaysia Airlines / Poor quality in business class

Susan Greenaway on Nov 14, 2016
Flight MH003 10am on 11.11.16 seat 9c. Having paid over £2000 for a flight in Business Class I found the following wrong:- a faulty headrest meant the Steward told me to take off with a reclined seat . The arm rest was broken, each time I put my arm on it it broke. My seat had very little padding...

Malaysia Airlines / Connecting flight flew early, luggage came week after - hardship for nights and weeks

Anish Paunwala on Nov 12, 2016
Dear Sir, The incident happened at KL Airport on 5th Nov'16. We have flight from Hong Kong to Mumbai via KL with confirmed PNR Number YUCJF with three member and one being small kid. As per confirmed ticket itinerary- flight from HK to KL ( MH-9187) to reach KL at 20:00 and flight KL to...

Malaysia Airlines / Service failures

NateDawg on Nov 11, 2016
My partner and I recently took a trip from Melbourne to Phuket return. This consisted of 4 flights in total with Malaysian airlines. This is what happened; On the first flight from Melbourne my partners screen didn't work properly. When it was time for the second meal on that flight, they did...

Malaysia Airlines / Changing of flight time

Boey on Nov 11, 2016
Dear Ms/Mr/Mdm, I received an email on 7 November 2016 regarding my flight time on 21 November from Bangkok to Kl has been changed to 0635am due to operational requirements. It will be two weeks before my date of departure. However, I called up to the customer service on 9 November to change...

Malaysia Airlines / Credit card over charges

Chee Keong Lee on Nov 11, 2016
Date of incident: october 06, 2016 Ticket purchase reference: ktrv9 Passengers: mr chee keong lee / mr ryan kai en lee Original itinerary: 03-oct-2016 hkg-kul-pen 08-oct-2016 pen-kul-hkg I called mas service centre on oct 06 to change pen-kul-hkg itinerary from 08-oct-2016 to...

Malaysia Airlines / Unauthorized credit card payment

Maduranga Withanawasam on Nov 10, 2016
Dear Malysiaairlines ! My friend, Wickramasinghe Wannige Sanjaya S( he who has 6 times with Malysia air line), wanted to malysia airlines ticket booking. I have a Standard Chartered credit card and I agreed to do it.Unfortunately 1st time due to your system error, the card was recognized by your...

Malaysia Airlines / Crew was rude to me on my flight

Hi I was travelling on flight number MH129 from Kul to Melborune when I boarded the flight I asked the crew for a glass of water he rolled his eyes but went and got me the glass of water. when he came back with the glass of water my friend said why didn't you ask him to get me one. so I...

Malaysia Airlines / Flight: mh003, ref:knsd7

Amardeep99 on Nov 10, 2016
Dear Sir/Madam, I would like to take this opportunity to discuss my flight from Heathrow Airport with a connecting flight to Kaula Lumpa to final destination of Phuket. My flight details for this are detailed in the subject of this message: To begin we were very much in a happy mood due to...

Malaysia Airlines / Mh178 of 14/10/2016 colombo / kuala lampur

ReSh Zee on Nov 7, 2016
Dear Sir/Madam, Reference: MH178 of 14/10/2016 Colombo / Kuala Lampur I am writing to you in connection with the above flight which I was booked onto on Friday 14 October 2016. The flight was scheduled to depart from Colombo, Sri Lanka - Bandaranaike International Airport at 00.55, but...

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