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Malaysia Airlines Customer Care Service

Malaysia Airlines Berhad

Ground Floor, Admin Building 1A, MAS Complex A. Sultan Abdul Aziz Shah Airport, 47200 Subang, Selangor Darul Ehsan

Customer Support Phone Numbers

1300 883 000(within Malaysia) 0 0
+603 7843 3000(Outside Malaysia) 56 85
+603 8776 3733(Missing Luggage) 1 0
+603 8776 3742(Missing Luggage) 0 0
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Malaysia Airlines Complaints & Reviews

Malaysia Airlines / very long delay flight no. mh 0004 from kuala lumpur to london 22 jan 2017

Sydney 2017 on Jan 23, 2017
Dear Sir/Madam, I am writing to you with regards to the above connection flight on which I was booked to travel on Sunday 22 Jan 2017. I have endured a very long delay. The flight was supposed to depart from KL Airport at 9.00 am and arrive at Heathrow Airport at 3.35 pm, but it was delayed...

Malaysia Airlines / Item missing from my luggage

mohd.soiful on Jan 19, 2017
On 19.01.2017. Check in my luggage at kl sentral. Then go to klia by klia ekspres around 1400hrs. My flight no mh 1338 from kuala lumpur to kuala terengganu. Upon arrived at kuala terengganu airport notice something wrong my luggage zip. Then notice the seal been broken. Open my luggage and...

Malaysia Airlines / Flight 131 kuala lumpur - auckland, 4th jan 2017

Chris Southwell on Jan 17, 2017
We recently flew from heathrow to auckland with malaysia airlines. The first leg from heathrow to kuala lumpur on flight 001 in seats 36a&c was extremely comfortable. By contrast flight 131 from kuala lumpur to auckland in seats 12h&k was very cramped and uncomfortable. What was particularly...

Malaysia Airlines / Seating allocation when travelling with a baby

lolsson on Jan 17, 2017
My wife and I flew from Melbourne to London on 5th Jan. We were travelling with our 5 and a half month old baby and consequently were not able to check in online. To ensure a bassinet seat we arrived at the airport 4 hours early - well before check in had even opened. At the time of check...

Malaysia Airlines / I would like to complain about cabin crew - farah and aznie aliff

evelyn1209 on Jan 17, 2017
Flight number: MH 775 Flight departure date/time: 16th of January 2017, 7pm Thailand local time Flight departure city: bangkok Flight destination: kuala lumpur This was the first and the worst flight experience with MAS. I intended to change my meal as I requested for fruit platter during...

Malaysia Airlines / Bag inspection at the boarding area

iAMme1006 on Jan 17, 2017
I want to make a complaint regarding the bag inspection at the boarding area here in Manila. I am still at the boarding area awaiting... I am disappointed the way the personnel did the inspection. Its such a shame to do such especially that our luggages has just passed thorough inspection...

Malaysia Airlines / Flight from london to perth mh0001

Carole Jenkins on Jan 16, 2017
I am writing regarding the delayed flight mh0001. We were travelling from london connecting in kuala lumpur to perth, australia. After leaving 25 minutes late from london heathrow at 10pm we were two hours into the flight over budapest when we were told by the pilot that a loud noise wa...

Malaysia Airlines / Food and service in business class

Ibtisan Ibrahim on Jan 16, 2017
I flew from Kuala Lumpur to Heathrow on business class on MH 004 on 22 December 2016 scheduled to depart at 9am. As predicted the flight was delayed to 1045 . Lunch was served 2 hours into the flight but the vegetables served with the fillet mignon was very salty! The light meal that wa...

Malaysia Airlines / Group booking service

Siou Woon on Jan 15, 2017
Hi. I have placed a request for group booking a few days and it seemed that no one is interested to reply to my request at all. I called the call center and was given a few emails which ended up being bounced back, stating it wasn't in the system. I called again and the call center gave me...

Malaysia Airlines. / Flight delay

Sai Pavitra on Jan 15, 2017
Me and My friends had flight from Beijing to Kualalumpur and from there to Chennai, through connectiong flight at midnight 1:30am. As usual we all went into and sat inside but it didn't start to take off. After 2 hours they have announced that due to technical problems flight is delayed...

Malaysia Airlines / Seat change at last minute

Sgilani on Jan 14, 2017
My wife and I flew from Kuala Lumpur to London and had pre-booked seats upstairs with extra leg room and two seats (as opposed to 3). We always do this where possible on long hauls as we need to walk around every hour and don't want to keep disturbing other passengers. At the airport we were...

Malaysia Airlines / Lost luggage

LaurenKateHepburn on Jan 13, 2017
I flew from kuala lumpur to london heathrow on sunday 08th january and the airline lost my luggage. Having travelled via a business class service, and having checked my bag in at the exact time as my partners' bag, for it to somehow go missing is a complete joke and iā€™d like to know...

Malaysia Airlines / Customer service

Stephen75 on Jan 13, 2017
Re: booking referrence number wrz8h E ticket number 2322441937214 and 2322441937216 Invoice number 2415519 Hello I spoke to an agent on the telephone and they assured me you would seek permisssion to take the payment for the upgrade from me by telephone, prior to automatic entry by...

Malaysia Airlines / Beware malaysia air - unethical behaviour

David X. Walsh on Jan 12, 2017
Dear Malaysia Airlines, I flew to Australia because my father was gravely ill. Whilst in Australia I received news that my wife in Taiwan was also unwell, so I changed my flight to fly home early. Upon arriving at the airport, I was informed that my flight wasn't for another two week...

Malaysia Airlines / Official complaint ā€“ flight mh0001 ā€“ london to kuala lumpur 21 december 2016 21.35pm

Elainevb on Jan 10, 2017
I am writing on behalf of both my husband and myself regarding the delayed flight MH0001. We were travelling from London connecting in Kuala Lumpur to Perth, Australia. After leaving 25 minutes late from London Heathrow at 10pm we were two hours into the flight over Budapest when we were...

Malaysia Airlines / Items stolen from checked in luggage

Saba Menezes on Jan 10, 2017
Me and my husband travelled from new delhi to miri via kuala lumpur on january 7th, 2016 in flight mh2592 (Del - kl) and mh 0191 (Kl - miri). At miri airport it took awfully long for the luuage to arrive at the baggae collection belt. Upon returning home we noticed that the zip of one of...

Malaysia Airlines / Unbelievable condition of toilets & food

Irfan78692 on Jan 9, 2017
Please see the attached pictures of the toilets on the flight from kul to lhr (15th dec 2016 @ 2135) Food was so bad on the lhr to kul (6th jan 2017 @ 2135) that all three of our children (Ages 11 months, 4yrs, 6yrs) have all faalen seriosuly sick with food posioning. For more details please call irfan soneji on +6598257113, isoneji@hotmail.com

Malaysia Airlines MH 1134 / Negligence, irresponsible, "tidak apa" attitude of the female crew and the penang airport mas counter staff. Very cool and relax staffs!!

Kamiini M on Jan 7, 2017
On 7jan2017 I was travelling from bangkok to kuala lumpur and connecting flight to penang on mh 1134. I always had respect and trust with mas, however this time I was very disappointed the my entire situation. Reason for disappointment: 1. I purchased a suit from bangkok which caused me...

Malaysia Airlines / Luggage delayed and could be opened when received

Muhammad Ashar on Jan 6, 2017
I flight with MH from Jakarta to Hong Kong on Jan 5th, 2017. When arrived in Hong Kong only 1 luggage was coming. In carousel, there was a message for me to contact MH ground staff. Then I came to luggage service and met with MH ground staff. She said that my luggage delayed and I will...

Malaysia Airlines / Flight from bali to kl was delayed causing us to miss our connecting flight to japan

Desmond Lee on Jan 6, 2017
Date of incident was 22nd of december 2016, It was our honeymoon trip to japan, flight number (Mh 0852) from bali to kuala lumpur. We were then told that the flight was delayed and we told the ground staff that we have a connecting flight to japan and we cannot miss the flight as we have...

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