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Malaysia Airlines Customer Care Service

Malaysia Airlines

Group IT, Admin Building 1, Complex A Sultan Abdul Aziz Shah Airport
Malaysia - 47200

Customer Support Phone Numbers

+603 8777 5316 1 15
Work days:
Contact Form

Missing Luggage Office (MLO) / Lost & Found Items
+603 8776 3733, +603 8776 3742
(Business Hrs: 07:00 - 23:00, Malaysia time GMT+8)
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Malaysia Airlines Complaints & Reviews

Malaysia Airlines / Flight

Sarah!87 on Oct 21, 2016
I checked in at medan and told the desk I was flying to vietnam. They asked how long I was going for and where I was going next and by which means of transport. I explained 15 days, to cambodia and by boat. They accepted this and I got my flight. This morning I arrived at kuala lumpar...

Malaysia Airlines / Rude flight attendant

Adhi Sappareng on Oct 5, 2016
Dear Malaysia Airline trhis morning i fly from Jakarta to Kuala Lumpur by MH0726, i found 2 very rude flight attendant, the first was man, passanger ask about drink and the flight attendant mentioned it but the passenger didnt hear it, and the flight attendant said "nih tengok, tengok nih...

Malaysia Airlines / Flight delay and customer service

Hollief on Sep 20, 2016
Hi. My friend and I booked our 14 day holiday to Bali from London Heathrow 20/09/16, stopping at Kuala Lumper in between. Our flight to Kuala Lumper had to be redirected for 4 hours to Singapore because of 'poor weather conditions'. When we eventually flew back to Kuala lumper, having...

Mas Airline / Service

Andrian Ibrahim on Sep 17, 2016
Salam Sejahtera!! Berkenaan dengan penerbangan saya daripada KL - Phuket ( sila rujuk gambar ), bagaimana MAS Airlines boleh "mengajikan" seorang pramugari yang sangat biadab. Dalam penerbangan saya lihat dia memarahi penumpang sesuka hati, saya juga terlihat dia berlari seolah jijik bila...

Malaysian Airlines Systems / Service

ladyj8 on Sep 6, 2016
On august 31, 2016 i rang the hotline and spoke to an agent that we cannot fly on september 3, 2016 with booking reference KTQ2H mnl to kl kl to mel due to my 2 year old son being admitted in the hospital for dengue virus fever (life threatening disease) which i can provide medical...

Malaysia Airlines / My ticket cancelled without notification vacation ruined

Gene trips on Sep 4, 2016
I booked flights from phuket thailand to sydney australia (L2tfr) After booking i called customer service to make a change to my departure From phuket. After 150 minutes and 2 days of calling i was assured my change had been made and i was sent a new itinerary. While trying to check in i wa...

Malaysia Airlines / Communication

Sathish_154 on Sep 3, 2016
I travelled from chennai to Darwin on4th September 2016. Currently I am holding one world sapphire membership before I travel contacted customer care and I confirmed I can checkin 3 pieces of luggage but in chennai airport staff were not allowed checking 3 pieces and also they charged $60 Regards Chandeasekar

Malaysia Airlines / Reservation department

Banzy on Sep 1, 2016
I seriously don't understand how a company could hire a irresponsible person to conduct a duty as a supervisor. I have to mention the name of the person at this point. He is Nick. From reservation department. He failed to speak to a customer and he has been so rood to the customer. I...

Malaysia Airlines / Customer service phone service

ShahPenang on Aug 29, 2016
For a whole week I have been calling the MAS hotline number without getting to speak to an official. It keeps saying that there is a long call queue and advice us to take their call back service. But there is no prompt to enable the call-back service! So we end up listening to MAS advertisements for...

Malaysia Airlines / Enrich miles (Frequent flyer)

Chue Hoon Low on Aug 25, 2016
My family and I (6 Enrich members) travelled on Emirates (code share) with MH from Aug 1- 7, 2016 from KL (KUL) to Rome (FCO). We had booked to stay at Holiday Inn Aurelia under the IHG Hotels and Resorts which was a link in the promotion email I get from Enrich. I called Enrich / Malaysia...

Malaysia Airlines / Service

caili on Aug 14, 2016
I live in UK over 17 years..I always took malaysa airline to go back to Malaysia . .Last month I was spent nearly 4000 pounds ..my flight was on 18th of July from Heathrow to kuala lumpur, which is MH004. That was such nightmare, air hostess gave us a terrible service, they had such a poor...

Malaysia Airlines / Ground staff/check in counter

Nrazali on Jul 25, 2016
Service yang sangat mengecewakan yang Kami terima Dari kaunter Malaysia airlines (staff perempuan, ynag jaga kaunter bagi kelas economy) Kami telah menempah tiket sehala untuk 3 orang Dari kuala Terengganu - Kuala Lumpur, penerbangan 9.15 Malam pada 20 July 2016. Booking reference no-...

Malaysia Airlines / Flight

RezaGard on Jul 21, 2016
I am Mohammad Reza Rahmati I am Canadian Citizen So I don't need a visa before arriving to India and on my arrival Indian Authorities will stamp my passport and let me in. But on July 20th 2016 I had a flight booked through Internet from Malaysian Airline to kuala lumpur and from there to...

Malaysia Airlines / Baggage

Fadi1 on Jul 13, 2016
Hello I had a nightmare experience with Malaysian airline. I booked online from Jordan to Auckland, New Zealand via Malaysian airline. I was asked to pay extra charges for some over weight in my first leg and then I was suprised again in Kuala Lampur asking me to pay $550 additional charges for...

Malaysia Airlines / Customer service catastrophic!!!!

Carolina del Pontigo on Jul 9, 2016
Flight reference N*MH0853. I traveled with my family from Vietnam to Bali with stop in KL on 29 June 2016, when we arrived to Bali and got off the plane, after 10 minutes I realize that we forgot the camera on the plane. I was very quiet because we were the last to descend and I thought the...

Malaysia Airlines / online booking and check in

Sam Hooi on Jun 26, 2016
Booking Ref: K35CW TO WHOM IT MAY CONCERN We wish to lodge our request for a full refund of the Booking Reference Number K35CW. We booked online on 21 June 2016 for return airfare from Melbourne to KL on 23 June 2016 returning on 28 June 2016 because we just received distressing news of my...

Malaysia Airlines / Flight Booking

DAV179 on May 31, 2016
What a disgrace of a service, having used MAS for 20 years this takes the biscuit. I booked a "Promo" flight to Melbourne from Singapore for a wedding... When searching flights the website reset to the original dates and I booked without looking (my fault I know) but on compassionate...

Malaysia Airlines / Bad service from head of cabin crew for MH1286

Mei91 on May 29, 2016
Dear MAS, I'm very disappointed with the service provided by MAS. I was flying with MAS MH1286 from KL to KTN and never experienced such a bad service from the cabin crew! He is the captain/ supervisor/ head of cabin crew(a big size Indian guy with spec). There is a bad attitude...

Malaysia Airlines / Lost baggage and shit service

Tony66 on May 28, 2016
I am writing with the way my baggage has been handled for the past 7 days. I was flying from Auckland to Mumbai and when I arrived in Mumbai I noticed my baggage hadn't arrived. I went to the missed baggage counter and the people on the counter were not even ready with the forms . They were...

Malaysia Airlines - Victoria, Melbourne / Pre booking seats then getting to the airport and we are not sitting in the seats booked in advance at flight centre

Cindy J Smith on Apr 23, 2016
This is the fourth time now that we have booked the seats in row 11 where you have more leg room and more room to move about... I have 4 prolapsed discs in my back and one disc herniation and I need to be Able to move more freely other that getting pinned in the normal seats especially...

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