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Malaysia Airlines Customer Care Service

Malaysia Airlines

Group IT, Admin Building 1, Complex A Sultan Abdul Aziz Shah Airport
Malaysia - 47200

Customer Support Phone Numbers

+603 8777 5316 0 9
Work days:
Contact Form

Missing Luggage Office (MLO) / Lost & Found Items
+603 8776 3733, +603 8776 3742
(Business Hrs: 07:00 - 23:00, Malaysia time GMT+8)
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Malaysia Airlines Complaints & Reviews

Malaysia Airlines / Service

caili on Aug 14, 2016
I live in UK over 17 years..I always took malaysa airline to go back to Malaysia . .Last month I was spent nearly 4000 pounds ..my flight was on 18th of July from Heathrow to kuala lumpur, which is MH004. That was such nightmare, air hostess gave us a terrible service, they had such a poor...

Malaysia Airlines / Ground staff/check in counter

Nrazali on Jul 25, 2016
Service yang sangat mengecewakan yang Kami terima Dari kaunter Malaysia airlines (staff perempuan, ynag jaga kaunter bagi kelas economy) Kami telah menempah tiket sehala untuk 3 orang Dari kuala Terengganu - Kuala Lumpur, penerbangan 9.15 Malam pada 20 July 2016. Booking reference no-...

Malaysia Airlines / Flight

RezaGard on Jul 21, 2016
I am Mohammad Reza Rahmati I am Canadian Citizen So I don't need a visa before arriving to India and on my arrival Indian Authorities will stamp my passport and let me in. But on July 20th 2016 I had a flight booked through Internet from Malaysian Airline to kuala lumpur and from there to...

Malaysia Airlines / Baggage

Fadi1 on Jul 13, 2016
Hello I had a nightmare experience with Malaysian airline. I booked online from Jordan to Auckland, New Zealand via Malaysian airline. I was asked to pay extra charges for some over weight in my first leg and then I was suprised again in Kuala Lampur asking me to pay $550 additional charges for...

Malaysia Airlines / Customer service catastrophic!!!!

Carolina del Pontigo on Jul 9, 2016
Flight reference N*MH0853. I traveled with my family from Vietnam to Bali with stop in KL on 29 June 2016, when we arrived to Bali and got off the plane, after 10 minutes I realize that we forgot the camera on the plane. I was very quiet because we were the last to descend and I thought the...

Malaysia Airlines / online booking and check in

Sam Hooi on Jun 26, 2016
Booking Ref: K35CW TO WHOM IT MAY CONCERN We wish to lodge our request for a full refund of the Booking Reference Number K35CW. We booked online on 21 June 2016 for return airfare from Melbourne to KL on 23 June 2016 returning on 28 June 2016 because we just received distressing news of my...

Malaysia Airlines / Flight Booking

DAV179 on May 31, 2016
What a disgrace of a service, having used MAS for 20 years this takes the biscuit. I booked a "Promo" flight to Melbourne from Singapore for a wedding... When searching flights the website reset to the original dates and I booked without looking (my fault I know) but on compassionate...

Malaysia Airlines / Bad service from head of cabin crew for MH1286

Mei91 on May 29, 2016
Dear MAS, I'm very disappointed with the service provided by MAS. I was flying with MAS MH1286 from KL to KTN and never experienced such a bad service from the cabin crew! He is the captain/ supervisor/ head of cabin crew(a big size Indian guy with spec). There is a bad attitude...

Malaysia Airlines / Lost baggage and shit service

Tony66 on May 28, 2016
I am writing with the way my baggage has been handled for the past 7 days. I was flying from Auckland to Mumbai and when I arrived in Mumbai I noticed my baggage hadn't arrived. I went to the missed baggage counter and the people on the counter were not even ready with the forms . They were...

Malaysia Airlines - Victoria, Melbourne / Pre booking seats then getting to the airport and we are not sitting in the seats booked in advance at flight centre

Cindy J Smith on Apr 23, 2016
This is the fourth time now that we have booked the seats in row 11 where you have more leg room and more room to move about... I have 4 prolapsed discs in my back and one disc herniation and I need to be Able to move more freely other that getting pinned in the normal seats especially...

Malaysia Airlines - Victoria, Melbourne / Changed flights

Naz Hus on Apr 16, 2016
Hi I was booked to fly out of malaysia kuala lumpur on the 1st of oct 2015, at around 10.30 flight to Melbourne. ..however upon check in was told flight isover booked and we were later booked to fly out on the 2nd of october at 23oohr flight to Melbourne. .. Could someone please confirm that...

Malaysia Airlines / Online check-in - changes to seat numbers

Daniel Ewe on Apr 16, 2016
I would like to express my disappointment on the online system check-in for Malaysia Airlines. I check-in online on 14th Apr 4:55pm for flight MH759 from VN-KUL departing 16th Apr with seats 20E & 20F, 21E & 21F. However, when we dropped our luggages and print our boarding pass at VN...

Malaysia Airlines / Poorest service ever and missed flights

Sofia Barajas on Apr 7, 2016
We were flying from Bali to Germany with a connection in Malaysia then Vietnam on October 2015. We were in Kuala Lumpur, Malaysia and the lady of the counter after checking all of my boyfriend (German) and my documents asked if I had my return flight from Germany to Mexico (I am Mexican...

Malaysia Airlines / Mh 103, mh 149, failed to provide wheelchair or immi assistance for old lady who cant walk properly

Rose15july on Mar 31, 2016
Hello this is Aslam.We have been flying with Malaysia Airlines most of the time and we cannot believe the utter deterioration in service. We always praised the airline but not anymore. Last year my mother in law came through MAS with wheelchair assistance and immi assistance, never had...

Malaysia Airlines / Service

Mm888 on Mar 28, 2016
Whilst travelling from MH123, we were served a meal that was promptly collected before tea/coffee was served. The tea cup was collected on the meal tray without being told that you needed to keep it. When the air stewardess offered tea and coffee, the air stewardess complained that I...

Malaysia Airline / Customer Service

Peter W Fowler on Mar 22, 2016
I travelled with Malaysian Airlines together with 3 other adults and 3 young children. It was the worse flying experience I have ever suffered. The flight was cancelled days before departure but we were not advised! When we arrived at the airport (Sydney) we were required to wait some 7...

Malaysia Airlines - New South Wales, Sydney / Poor service

Reviewer86864 on Mar 6, 2016
Hello, this is prashida Gopali, one of the regular traveller with malaysia airline. But i am really disappointed with the service today . as my mother in law was traveling ktm via Malaysia airline from Sydney MH140 on the 6th and 7th march on MH 114 and it got re-timed, i got the mail 2...

Malaysia Airlines / Poor Service at MAS Call Centre

T.Suleiman Bin T.A.R on Mar 2, 2016
Dear Mr. Christoph R. Mueller, E-Ticket Number: 2322437375441 I have always regarded MAS as honourable ambassadors of Malaysia and a national airline that every Malaysian can be proud of. I have thought that after the crisis of the twin air disasters and the urgency to revise the corporate...

Malaysia Airlines / Flight

Reviewer52400 on Feb 25, 2016
We have recently travelled with Malaysia Airlines for the first time & I have to say never again. We booked the Malaysia Airlines flight purely for the flight times – no other reason & we had an eight hour delay, which totally ruined the start of our holiday as we lost out on an entire day...

Malaysia Airlines / lost baggage

Reviewer28036 on Feb 20, 2016
i flew from kualalumpur to sydney few days ago and upon arriving in sydney found out that my baggage was missing. I rang so many numbers which was never answered. I rang malaysia, Philippines customer service, sydney office and given 10 different numbers. The service of malaysia airline...

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