Frontier Airlines review: Damaged baggage claim policy

On January 8th we took off on our flight home. After we landed we went to collect our checked bad but found that it had one wheel missing, one broken, and likely one that was damaged. We as inexperienced college students knew nothing about following established grievance policy and so lugged our overweight suitcase home. Within the next few days we started reaching out to Frontier to complain and show proof of what they did, but they said they couldn’t help us because of a policy of no processing claims within four hours of the plane’s landing I believe.

This is not in Frontier’s best interest. Those who have sufficient proof should not have to file a claim before a certain deadline. People may not know about claims at the time of incident, or may have originally not wanted to file a claim but then later changed their minds. Either way, proof is proof, and refusing to help people because they stepped outside of an artificial time constraint they didn’t know about will only make enemies. And enemies are bad business.

It costs a company much less to simply refund individuals who can prove their case than to refuse service and lose future business with the victim and those they complain to. Negative reviews would likely be posted, which would hurt the company’s reputation. Even the risk of fraudulent claims being resolved is not enough of a negative factor to justify the current policy on only resolving claims are made within a certain time period. It’s not best for individuals or

Frontier. Please reconsider this policy, for the greater good. Heartache all around will decrease and prosperity will increase.