Latest Reviews and Complaints
Absolute piece of junk, avoid frigidaire
Bought a side by side fridge/ freezer with ice maker model FRSS2323ASA in late 2024. Issues began soon with ice maker and compressor fan being noisy because Ice Built up on it due to idiotic Frigidaire design. How loud ? At times you can hear it outside. Ice maker temperamental. And fridge can BARELY keep food area to 40 degrees or Freezer to zero degree...
Read full reviewfrigidaire energy star refrigerator
I was sold a defective Energy Star refrigerator that Lowes said I passed the 48 hour return window. All my milk and food has been spoiling for the last two months. They send an awful repair company called Joe's Appliances, who came three times and only onces 'fixed a fan". I waited two weeks for a certified Frigidaire repair person, who came today and said a sensor was broken, but it is still 45-51 degrees inside. I have literally been on the phone with Frigidaire for 10+ hours and they keep apologizing profusely but refuse to replace or refund me.
Claimed loss: $599 plus tax and $50 delivery fee
Desired outcome: Refund
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24 Frigidaire Reviews
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Worst stove
I purchased a Frigidaire Gallery range in May 2025. I have spots under the large glass burner and have no idea what they are. They make my stove top look dirty which it is not! Already my decals are coming off of my knobs. This has been the most difficult stove I have ever cooked on in my 68 years. It is impossible to get the right amount of heat on the...
Absolute piece of garbage.
2 years old. Poorly designed and cheaply manufactured. Can barely keep fridge at 40 and at times doesn't. Repair guy confirmed Frigidaire is notorious for having that problem. We have to chuck rotten food and he said live with it or replace it. Now the ice maker is making horrible noise, no longer making ice and idiotic panel light says power failure and it's plugged in.
Read full reviewHorrible customer service
I purchased a Frigidaire in September of 2025, this morning I started seeing an error code on the control panel. I spent close to 4 hours on the phone with 3 different people, all trying to help me reset the control panel to get our refrigerator to work. Finally it was decided that they would send out a repair technician, but according to Frigidaire there...
Read full reviewFridgidaire about customers who buy their refrigerators
I went nearly two months without a functioning warrantied refrigerator. 8 service calls, many chats and phone discussions with their support line, several surveys, hundreds of dollars worth of groceries and when I called their headquarters the call was directed to a Medicare help line! This company has not responded at all! I have a ticket ([protected]) that...
Read full reviewFrigidaire combo washer & dryer model #FLCE7522AW
I am very disappointed with the combo W&D because I cannot get HOT water nor enough water. I set the water level to MAX FILL but not enough water is given to cover the clothes! I also choose the heavy duty or the bulky settings but still not enough water. Like I mentioned I cannot get HOT water not warm water...Luke warm at the most. I will never purchase Frigidaire appliances again!
Read full reviewWorst durable good purchse ever!
Purchased a Frigidaire side by side 12/2024 in August 2024 it began sounding like a jet taking off. Contacted Frigidaire and they sent a repair person of their choosing. After sharing the video of the noise he made no recommendations other than it might be the ice-maker and not to let anything near the vent and said he would get it replaced. After 14 month...
Read full review7 trips to fix a problem
Bought a new Frigidaire Galaxy refrigerator in January 0 2025. Since that purchase we have had warrantee service 7 times to fix the ice maker and water supply in door unit. They have replaced almost every part of the ice making unit to include 2 water valves, 2 main curcuit boards, water supply heater. Now they are going to furnish another water valve...
Read full reviewIce maker nightmare
Have had this refrigerator for about a year. Warrantee still in place. Have had 3 service calls for the icemaker that never works for over a couple weeks at a time. Waiting for the 4th appliance repair company to come and fix it. this will be the 4th Appliance Company and the 6th 8th time someone has been here to look at or fix this issue. I waited for...
Read full reviewWarranty is worthless. Service representative downright lie.
I purchased a Frigidaire Portable Air Conditioner and six weeks later it quit working. I called the service-warranty department and they said a new one would be shipped to me and to expect it within ten days. That never happened. I have called no less than 10 times and get the same run around. They act like they are concerned and then put me on hold and...
Do not buy this range or anything from frigidaire!
We bought the Frigidaire Gallery 30” Induction Range about a year ago, and it has never worked properly from day one. It was delivered broken. When we requested a replacement, the “new” stove they brought looked like it came straight from a construction site — covered in sawdust, dented all along one side, and clearly used. Because of this, we couldn’t...
Read full reviewFrigidaire has aweful customer support
Bought a Frigidaire side-by-side refrigerator, model number GRSS265AF, 1 month ago. From day 1 it has been making noises similar to an airplane taking off. Have had 3 technicians out to diagnose, to no avail. The last technician wrote up in his service ticket that the unit could not be repaired. Unit is still under warranty. Have been fighting with them to...
Horrible Customer Support
I purchased a Frigidaire refrigerator this month through Frigidaire.com The provision was "free delivery along with an ice maker hose. I requested a delivery date of October 21, knowing it could not be guaranteed. I was told I would receive a call from the delivery person twenty-four hours before their arrival. There was no further communication from...
Read full reviewNo! Do not buy firigidaire.
I purchased a Frigidaire refrigerator in august 2025. In september of 2025 it failed (No refrigeration). There is a 1 year FACTORY warranty, so I called Figidaire. After 3 serviice calls it still is not running , they can not fix it. The next service man is scheduled for November 2025. That is 3 months without a refigerator that I purchased new. NO! DO NOT BUY FRIGIDAIE!
Read full review and 2 commentsSkipped three repair appointments and sent wrong part
My wife and I purchased kitchen appliances for the remodeled home we were moving in after retirement. We purchased all Frigidaire appliances to include refrigerator, oven, dishwasher, and overhead microwave for almost $4,000. Several months ago my wife utilized the self-cleaning mode on the oven and there was some sort of malfunction and the glass window...
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Frigidaire gallery refrigerators are not built to last!
I purchased two Frigidaire Gallery refrigerators (Models FRFS282LAF2 and FRFS2823AD2, made by Electrolux) from Lowe’s in 2023 as part of a $9,000 appliance package that also included two stoves, a dishwasher, and a microwave. One was bought at the Lowe’s Hamburg, NY store and the other at the Amherst, NY store. Both refrigerators are now failing after just...
Read full reviewendless cycle of breakdowns and runaround
Bought a refrigerator from Lowe's 08/2024. Completely died on 07/01/25. Lost everything inside. Sent a repairman out and he said it was the defrost timer. He said it was the 5th one that week on the exact same model that he had seen. Had to wait for the part to come in and then he replaced it. After 30mins the unit started to get extremely hot. I actually...
Read full reviewFridgidaire builds junk!
Model # FFTR1835VW lasted 8 months. Bought Oct 4, 2024 broke down July 2, 2025. called and said repairmen available in my area. Promised a replacement which never happened. Then said they found a repairman. Never showed up never called. rescheduled by email for a month later 8/19/2025! So you live without a refrigerator until when? Worst customer service...
Read full reviewHorrible warranty.
We bought our Frigidaire Oven and before the one year warranty it began having heating issues. We called and they sent a technician out to repair. After several trips to our house and numerous items replaced the issue was not resolved. The technician they sent was very attentive and tried every avenue to fix the issue. When the technician called the...
Read full reviewTotally disappointed in this appliance.
I purchased my appliance in June 2024. The oven gives very poor results with uneven baking ~ some of my cookies are underdone, some are burnt. And yes, I have the cookie sheet in the right place. There is also no indication in the "instruction" manual how to use the simmer to boil feature. I tried online but no results. This is the 10th stove I have had in my married life, and by far the worst. If this is a sample of Frigidaire "quality", then I would never buy another Frigidaire appliance.
Recommendation: Don't even consider it.
My fridge
Good day! I wanted to do something I never have done. The fridge I purchased from Lowes has been a remarkable disappointment. On the fridge left side on the top three shelves it freezes items even when left two to three inches away from the side. Frigidaire says that this is normal operating and must be done to keep from freezing. Then there is the...
Read full review and 1 comment908 Frigidaire Complaints
Refrigerator went out month ago and have been waiting on Frigidaire
We woke up on 09/14/26 and no power to refrigerator and food hot. We did all the troubleshooting suggested and nothing. We purchased the 5 year warranty with allstate through Home Depot. We tried setting up a service tech and get done through your company. We got ticket set up, waiting, then received email from your company stating that service not available. We were told we were put at top of urgent list since we have 9 month and 1 year old. I am reaching out in hope something can be done. Or other means will have be saught which i do not want to do.
Claimed loss: We had just bought food and lost most of it. But the main thing is place to store I would that needs to be cold.
Desired outcome: Resolved solution! Either new refrigerator or this one fixed asap. Esp. since we have been without for 1 month. Allstate wont do anything for us since you guys have to be contacted first.
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Fridgidaire gallery, french door refridgerator
Diagnosed unit and discovered user interface board is shorted. This is causing user interface to always be adjusting temperature and not running correctly Removed power and old user interface. Installed new interface and applied power. Units user interface never initializes and machine remained idle. Pulled UI out and tested harness. Tested for voltage and...
Read full complaintRefrigerator
Bought our refrigerator from lowes aug. 2, 2026 both freezer and fridge not working I bought a new fridge to work Now my tenant is charging me for every day that they have buy groceries for their home I going to my rent for the month So please somebody get back to me they sent repair service now he said we a new motor new fridge I need motor ridiculous I am so upset
Read full complaint and 1 comment
Frigidaire gallery 4 door refrigerator
Refrigerator Issue Frigidaire Gallery 4-door French Door Refrigerator (Model GRMS2773AF01) Problem summary: the plastic back housing/liner is warped and bulging due to an internal insulation or thermal expansion defect. This allows freezing air to escape, causing fresh food inside the refrigerator to freeze. The repair Verdict: a certified Sear...
Read full complaintRefrig.
Frigidaire Model # GRFS2853AF Serial #4A60810938 that was delivered on March 18, 2026. On August 14, 2026 the unit went down with no power. The outlet is working properly, I scheduled an appointment on line for August 19. The text I received said a tech would be here between 12 noon and 2pm. The time came and went until I made another call to find out what...
Read full complaintRefrigerator
Doors unlevel. Tech dept. Said: cosmetic issue not relevant after 30 days, before 30 days resolution would depend on the situation. Obviously quality is an issue with frigidaire.
Not going to buy frigidaire anymore, only going to purchase quality products in the future.
Had repair people out twice, puchased in march
Claimed loss: feels like i purchased a used refridge
Desired outcome: replace or return money.
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Refrigerator
1)frosting up in freezer 2)doors cooked 3) packing film is under trim so it is still showing. so, the frosting may be because the doors are crooked, the repair man they sent said the doors can't be fixed but would ask Frigidaire to give him recommendation with sent photo. Frigidaire said they have no request or photo. the packing film can't be removed...
Read full complaintFire hazard
I recently purchased the fridgidaire range stove with the controls knows at waist height. If you barely or accidently touch the knobs they turn the burners on. This has happened 3 times. The last time I had no clue I had even touched the knob of the stove until a kitchen towel caught fire. I had momentarily placed the towel on the stove beside the burner...
Stove repair under warranty
Last July when my stove was still under warranty, I contacted Frigidaire to file a claim. They contacted our local repair company Factory Warranty Services and scheduled my repair. Ron, from Factory Warranty Services scheduled a time to come and showed up 2 hours prior to the time he told me, which was 6:45 am (he told me between 9 and noon),and he...
Read full complaintRefrigerator Model FRFG2011AV
From the time refrigerator was delivered, 12/24/2025 and installed refrigerator temperature would only go down to 44 degrees. After several attempts by Frigidaire all in one month to make repairs temperature now goes down to 40 degrees, which is unacceptable according to FDA and USDA. Temperature for refrigerator is set at 33 degrees, freezer reaches below...
Read full complaintFrig/Freezer GRMS2773AF
Frig/Freezer is 1 1/2 years old, GRMS2773AF serial 1K40570613 and ice maker is no longer functional. Apparently sealed system assembly, would require service of the sealed system and evaporator replacement - cost $1000 plus. Why is this a sealed system to keep lines from freezing? Poor design and costly repair is not worth it. Beware - buy an extended warranty on these poorly designed machines or better yet, don't buy it at all.
Read full complaintMicrowave & dishwasher in my home/refrigerator rental property
Purchased new appliances in November 2023 for my home, the microwave function board stopped working in less than 1 1/2 years. Dishwasher is horrible takes 3 and a half hours to wash and dry dishes. Refrigerator purchased on October 10, 2024 completely stopped working a month after one year of owning. Your products are inferior will never buy again and will...
Read full complaintExtended warranty claim for dehumidifier.
Have talked with over a dozen team members in the last 6 weeks to get information about a claim. Have had assurances of approval, ticket numbers, order numbers, and even phone numbers (which were wrong) to check with shipper (RDC). Seems like I have been scammed. All team members claim I need to wait 5 days, 7-9 days, 10 days, to get confirmation or...
Read full complaintFrigidaire refrigerator
Model #GRMC2273CF Delivered on 12/27/24 Panel quit working. 3 separate repair tickets. The repairman said he could not get the part. He gave me the part number. 5304538962 He said they would give me a new fridge if they couldn't get the part. They tell me that they can't get the part but that the warranty doesn't cover replacement. They can't tell me when...
Read full complaintModel FFFU20F2VW freezer
Purchased Nov 2020 with extended warranty. Delivered Jan 2021. From day 1 had ice build up at bottom of door. Found bottom of door bent up. Would not warranty. Over $200.00 out of pocket to replace. Sill would not seal. Replaced door seal twice at $160.00 each. Would not warranty. Found both side walls bowed out 1 inch. Door reset numerous times. Still doe...
Professional series fridge
Before the warranty was up, we requested a service tech to come out, as the door adjar alarm was going off at all hours of the night and day. Due to the covid shut down, no one could be sent out. When that was lifted we phoned again as the problem was not resolved. They refused to send anyone saying the warranty was past its 1 year. It is 3in the morning and the alarms are going off again, CONSTINTLY.
Your company has NOT backed its product or warranty. Absolutely disgusting! I constantly have food freezing in the fridge and sleepless nights due to its malfunctions. I think it may be time to contact a lawyer.
Desired outcome: This problem happened while under warranty. They need to fix it
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Slider Casement Window AC unit Model FFRS1022R1
I feel obliged to write this to inform you of the horrible customer service I received. I had purchased an extended warranty for our window AC unit. I have been quite happy with these window AC units and this one did last 6 years before it failed. I submitted all the necessary documentation and on 7/28/25 I received an email saying that I was eligible for an in- warranty replacement. Ticket number for replacement was [protected] 9. However I never heard back anything after receiving this confirmation of when the unit would be shipped. I made nine phone calls between 7/28 and finally my last one on 9/15/25. Each time I called I was told that it would be sent to the escalation department and the request would be expedited I still would not hear back in the promised three to five business days each time. I received emails saying that they had filed tickets, but no other action. Each time for each of these calls I was on hold at least 30 minutes while they representative did who knows what. It wasted hours of my time and much intense frustration and waiting for this AC unit during very hot weather here in florida. It also cost me an additional $80 a month to run my central air cool enough for me to sleep at night. The reason I have the unit in the bedroom is so that I do not have to cool my entire house so much at night when I am having hot flashes. I felt like this whole system that you all have set up was waiting for me to give up calling to give up asking for my replacement unit before you had to send it out. I felt like I was just being put off and put off and put off so that he would not have to send me the unit. I did finally receive the unit on 9/19 and it is working well. However I do not feel I will ever be able to trust Frigidaire customer service again.
Claimed loss: $160 and 4.5 hours of my time.
Desired outcome: Reimbursement of $160 for 2 mos. of higher electric bills.
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Frigidaire refrigerator model #fftr1835vwc; serial #ba43221288
Purchased 11/2024. stopped working 8/7/25, Frigidaire made appointment fo repair for 8/8/2025. Nobody showed up for repair.
I hired a local appliance repair cimpany which came the same day,and charged me $250 to replace a defective timer.
Frigidaire refuses to refund the $250, even though 1 year warranty is still in effect.
POOR PRODUCT and VERY BAD SERVICE
Desired outcome: $250 refunded immediately
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Grfg2353af fridge is junk can't get it repaired
I will not recomend fridgidiare fridges as ther service is terable
been outof a fridge for 4 weeks and 3 service techs later stilll waiting this fridge is 3 mounth old, tech put over 800.00 dollars worth of parts this is folish why not just refund my $1395.00 dollars
sorry but i went out an bought a ge fridge today i guess i am out of 1395.00 dollars
Claimed loss: 1395,00 AN NO FRIDGE
Desired outcome: REFUND NEEDED
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Warranty not honored
In May 18 received my refrigerator since the beginning the refrigerator was not working properly, was beeping the whole day, the freezer does not close, gets a lot of ice in the door of the freezer making difficult to open and the upper part does not cool enough. I have had 5 technicians and they still do not want to replace my refrigerator.
If you were smarter than me and checked reviews before buying appliances from this company, DO NOT BUY and save your energy time and headaches. It is frustrating the lack of responsibility and care from this company. Today I called 2 times and thy hung up on me, this is my third call, still on the phone.
Desired outcome: REPLACE MY REFRIGERATOR
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About Frigidaire
Frigidaire complaints: history and resolution overview
Out of all reported cases, 83 complaints (9%) have been marked as resolved, while 825 complaints (91%) remain unresolved. The most recent resolved complaint, Icemaker, provides additional insight into how customer issues have been handled.
Customer feedback spans multiple years and reflects a range of user experiences. A majority of complaints remain unresolved, which may be important to consider when evaluating the company.
Is Frigidaire Legit?
Frigidaire earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Frigidaire. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Frigidaire has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Frigidaire.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Frigidaire.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Frigidaire and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While Frigidaire has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 908 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Frigidaire. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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