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Extra Space Storage Complaints & Reviews

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Extra Space Storage - Condition and rate increase

Posted: 2015-05-22 by    Rhines
Complaint Rating:  0 % with 0 votes
Prepaid online for another month, days before due date. Changed mind days before due date but Extra Space Storage said they "generally do not issue refunds" that I could take it up with the district manager.

Place had mice and stinkbugs and the roof leaked in the winter.

Manager said big dumpster was not for renters' use, then it should have a lock on it....

Extra Space Storage - Very misleading

Posted: 2011-12-19 by    Belton
Complaint Rating:  0 % with 0 votes
Extra Space Storage is unscrupulous and misleading.

They lead you to believe you must purchase their insurance or purchase and show proof of your own. They neglect to tell you they have an opt out form.

Extra Space Storage tells you to rent one of their sheds you must have insurance of some type, but that is untrue.

You can opt out. They push you and bully you. They did the same thing to my son.

I will never refer anyone to this business. NEVER....

Extra Space Storage - Unethical

Posted: 2011-11-26 by    jbh0020
Complaint Rating:  0 % with 0 votes
I was charged two months rent for early cancellation of contract when their lease states the fee is one months rent. I've tried calling their local office, national office, and emailing them and have not received any useful response. I would strongly advise renting elsewhere because it could not be more obvious that these people do not care about their customers....

Extra Space Storage - Rude service, bone idle staff, dirty, and so not worth a penny

Posted: 2011-09-11 by    Marinase
Complaint Rating:  50 % with 2 votes
My car was hurt by their swinging gate because the gate did not have a security device. My car has 3 long dents on it now. I questioned to speak with the manager 5 times, I never got a call from the bone idle guy. On top of it all, the front desk girl thinks she ownes the place and had the nerve to tell me "the gate was doing its JOB, it was closing AND YOU WERE IN THE GATES WAY! Besides cars get hit by the gate all the time, I don't know why your making such a huge deal!" Rude Service, Bone idle staff, Dirty, and so not worth a penny....

Extra Space Storage - Beware

Posted: 2011-08-23 by    moorekm25
Complaint Rating:  100 % with 2 votes
This has been one of the worst experiences that I have had with a storage unit. I called to get a rate and reserve a unit for my furniture. The customer service rep asked me a lot of questions before giving me a rate and the unit size I needed. She told me that I needed a 10x10 at a rate of $48. That was fine, so I booked. I was also told that I could use their moving truck to move my items from my house to their storage unit. But that was not the case at all. I couldn't get the truck on Saturday, so they told me to come Sunday at noon. I did that just to find out that I did have enough insurance...

Extra Space Storage - New Jersey - Forced to pay for insurance that provides inadequate coverage for negligence!

Posted: 2011-06-20 by    Paulguynj
Complaint Rating:  0 % with 0 votes
rent 3 units from this Extra Space Storage location in Egg Harbor Twp. NJ. On May 23, 2011, I had discovered many of my items were soaking wet due to a leak in the roof. I was given the phone number to file a claim for damages. I filed a claim and detailed all the items that were damages. The roof was leaking due to inadequate maintenance on behalf of Extra Space Storage.
About 2 weeks later I find out that I would only be compensated for the depreciated value of my items and not the replacement cost.
This wouldn't be so bad if the damage was caused by an Act of Nature but it...

Extra Space Storage - Don't Dare Pay Late

Posted: 2011-06-16 by    manningphoto
Complaint Rating:  0 % with 0 votes
I've been storing stuff at Extra Space Storage in Chicago for over 2 years. I've read a lot of nasty reviews about many of the company's locations, but I have to say that I've been very pleased with the people, the facility, and the service at my Extra Space location at 1255 S. Wabash in Chicago.
BUT when it comes to money WATCH out. There are frequent rate increases, "discrepancies" always in their favor between online rates and the actual rates (which they fix after several complaints), but my really big issue is with late charges and "lien fees". Lately they've...

Extra Space Storage - New Jersey, Linden - Price Increases and Flooding

Posted:    WWolfpack8
Complaint Rating:  0 % with 0 votes
Low rate to get you in and then the rate increases within 6 months. My rent increased almost 30% after 12 months. Then my unit at their Linden location flooded because of the facilities HVAC next door leaking and I suffered several thousands of dollars in damages. I moved out of the unit and had to go through their outside insurer to get reimbursed and was only covered up to $2000. I also had a $100 deductible and when I asked the district manager at this Staten Island location for a refund of $100 off my last month's ren I was told no. He said that I was no longer a customer at the time of...

Extra Space Storage - California, Glendale - Rude Service

Posted:    Saydi
Complaint Rating:  0 % with 1 votes
My car was damaged by their swinging gate because the gate did not have a security device. My car has 3 long dents on it now. I asked to speak with the manager 5 times, I never got a call from the lazy guy. On top of it all, the front desk girl thinks she ownes the place and had the nerve to tell me "the gate was doing its job, it was closing AND YOU WERE IN THE GATES WAY! Besides cars get hit by the gate all the time, I don't understand why your making such a big deal!" Rude Service, Lazy staff, Dirty, and so not worth a penny....

Extra Space Storage - Rude service and price increases...

Posted:    George
Complaint Rating:  100 % with 1 votes
About 4 months after I moved into a self storage unit at Extra space storage in LA I started having problems with them. When I went on line to pay the 5th month's bill, the charge was higher than it is supposed to be! The system would not take the correct payment, only the new fee, over 5% higher!

I called the company and got the run around and basically told that their standard practice is to jack the rate every 5 or so months. He claimed that I had gotten a notice (I had not), and basically told me tough luck, no apology, nothing.

I finally found out after hours...

Extra Space Storage - My review would be to run as fast as you can from this company

Posted:    Faretz
Complaint Rating:  100 % with 1 votes
After renting a unit in Lakewood, Co. I decided to downsize. Between being told there was a no choice insurance policy, then later finding out a waiver could be signed, and the on site manager decideing to give her hold a bath 30 min before closing time so that the line of people could not pay thier dues, or the fact that I was told by Shay, that because what's owed to me was less then 15$, They would not be refunding it to me and it's a company policy.

My review would be to RUn as fast as you can from this company.

Oh and apparently gone are the days when...

Extra Space Storage - Stay away from them

Posted:    Morsone
Complaint Rating:  100 % with 1 votes
I don't complain about companies--I try to give the benefit of the doubt. But I resent the way I was treated by this one. When I signed up, I gave them my credit card number, my phone number, and my email. I thought the payment would be automatically made each month. When I went to put some of my belongings in storage, I found a new lock on the unit. I called the customer service line and leanred that my account was past due! I never got any notification--just the lock on the door. Since it was Sunday, there was no one working who could help me. It really messed up my plans. I paid immediately...

Extra Space Storage - Incompetent and unprofessional storage facility

Posted:    Womone
Complaint Rating:  67 % with 6 votes
I had been at the Auburn Blvd. facility in Sacramento for two months when I discovered what the manager and employees already had known for months prior ---- they hadn't maintained their units and a number of them were leaking from the roof - in fact, one could easily see after (or during) a rain which units were affected by the runout under the rollup doors. However, they never told the tenants until they themselves discovered it --- in my case after substantial damage to my contents which happened to be the contents of an antique store. It seems to me that that's the type of claim that...

Extra Space Storage - If you want to get ripped off - go with Extra Space

Posted:    Ohavve
Complaint Rating:  100 % with 2 votes
Got a unit at the Everett, MA store on 10/09. Went to pay my monthly fee on-line for the Month of March 2010 and saw my rate had increased 10%! Went straight to the office and the manager told me they do a "revision" every 5 Months on the market and adjust the rate based on it. Ridiculous!! Also, he said they sent me a letter in the mail stating the rate increase, which they DID NOT! Pure Lie! So, basically I will have a rate increase of 20% per year. If you want to get ripped off: go with Extra Space. They do everything to get you in, but they don't tell you anything after you move!...

Extra Space Storage - My impression was that these knuckleheads had no idea they were negligent

Posted:    Redemptrer
Complaint Rating:  0 % with 0 votes
I have a long, long string of complaints against this place, where I had a storage space for 12 years. I'm going to write about only one of them here.

A $5 piece of flashing would have saved me a lot of hassle after I accidentally spilled a big bunch of personal files down a gap between the stairs and the wall as I moved out of a so-called "mezzanine" space. For 12 years, I assumed they had access to that space because it was so obviously an accident waiting to happen. By any reasonable standard they were liable for negligence for not putting something over those gaps, and they...

Extra Space Storage - Their consumer have to go through a lot of crap

Posted:    Gaviss
Complaint Rating:  100 % with 1 votes
I recently reserved a unit online with Extra Space Storage in Fredericksburg, VA. I had planned on moving an the end of the month because my current storage provider has mouse problems. After securing my credit card and making the reservations I believe it was three or four times Extra Space called me to confirm when I was coming in. They told me that it takes 45 mins to fill out paperwork, copy driver's license, look at the unit to ensure it's acceptable and to take fingerprints. Hell! I'm not an FBI applicant, I just want a storage unit. Well after Ron called me again the day I...

Extra Space Storage - I would not do business with these people if I were you

Posted:    Woody69
Complaint Rating:  100 % with 1 votes
I had extraspace storage in San Bernardino CA for six months. I vacated my unit after giving appropiate notice and left the unit imaculate. They then took out another month's rent unauthorized after I had vacated. I have been fighting with them for fifty days to get my refund and still have not received payment. I am filing a lawsuit and have the local police involved. I would not do business with these people if I were you....

Extra Space Storage - Illinois, Chicago - Problems paying on time; sneaky rate increases

Posted:    louiegirl_chicago
Complaint Rating:  100 % with 2 votes

COMPLAINT web site (extra space probs w online pay)
Filed complaint online on Sunday, April 11, 2010:

its programming dept is lax in fixing the online payment system for a location i have storage at here in chicago, IL. who wants to give their private card information to some employee, a reception desk employee, sitting at the front desk of the location where their items are kept? that is dangerous to us! IS EXTRA SPACE STORAGE TRYING TO GOUGE ME AGAIN AFTER IT RAISED ITS RATE WITHOUT NOTICE ONLY 5 MONTHS AFTER MOVE IN?

extra space...

Extra Space Storage - Lying about my account is past due

Posted:    Peterr
Complaint Rating:  40 % with 5 votes
I have a storage unit and they are saying my account is past due. It definitely is not. Specifically, they say that my payment for August was not made. My payment is made directly from my checking account, and my account shows that payment was made at the end of July for August. I spoke with the person at that facility and provided proof from my bank, but she claims to not have received payment. I have also spoken with my bank and they said they would stop the first payment and issued another -- which the Extra Space person still claims to not have received. I have been charged a late fee, am receiving...

Extra Space Storage - Don't get screwed over by them

Posted:    Chupider
Complaint Rating:  100 % with 1 votes
Rates will increase after 5 months and then 9 months - but will not tell you when you move in. My rates were increased so much that I could move to a nicer storage company that actually had more secure access and air conditioning! Read the fine print - they can increase your rates at any time with 30 days notice!! I think this is a poor way to do business - they get you to move in and then they keep increasing your rates...don't get screwed over by them - get it in writting that your rate will be fixed for at least a year....

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