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Dunkin Donuts Complaints & Reviews

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Dunkin Donuts - Lack of product / bad service

Posted: 2014-07-20 by    AmandaCS
Complaint Rating:  0 % with 0 votes
I went to the Dunkin Donuts on Fourth Street, Newberry Area, in Williamsport, Pa and ordered an oreo vanilla bean coolatta. I just had it out of my mouth and I was told that they don't have the vanilla bean to make the coolatta. This is the third time this has happened. Also, the people at this location are extremely rude! They never have good attitudes about anything and act as if the customer is bothering them. If they're advertising a product they need to make sure they have all the ingredients in stock at all times! This is by far the worst service ever. I have told the manager in...
Complaint comments Comments Complaint country United States Complaint category Food

Dunkin Donuts - Rude

Posted: 2014-07-13 by    Dawn Rose
Complaint Rating:  0 % with 0 votes
I get dunkin donut coffee at least twice a day, sometimes three. My issue is, the customer service is ridiculous. They are rude and give you the feeling that i am bothering them. If you go inside in the afternoon, there is never anyone at the counter. I literally have to lurk over to make them see me, or even yell out, "Hello", or yoohoo is anybody there. They are usually in the kitchen area talking amongst themselves. I have complained to a few manager's multiple times. They never get the order right, they just don't pay attention at all. With only an exception of two or three...
Complaint comments Comments Complaint country United States Complaint category Fast Food Restaurants

Dunkin Donuts - Health code violation

Posted: 2014-03-24 by    madbatt
Complaint Rating:  0 % with 0 votes
I went into this particular DD store on west main St. In Norwich Ct., Today. While I was waiting for service I noticed an employee (male) service another patron. This employee was dressed in a DD white shirt, and a pair of blue denim jeans. The problem was his jeans were belted halfway between his waist and his knees. You could see his under garments. While he was preparing the food he kept reaching back and pulling his under garment and his pants up, never changing his gloves and he made direct contact with his under garment in a very unhealthy area, several times
. I did not make a purchase,...
Complaint comments Comments Complaint country United States Complaint category Employees

Dunkin Donuts - mistreat employees and payroll issues

Posted: 2013-12-24 by    former dunkin employee
Complaint Rating:  0 % with 0 votes
I was a former employee of the dunkin donuts on western after they re opened up. I've seen the lawsuits of how dunkin supposedly discriminated against minority owned locations in the past. They don't think of the minority owned locations actually discriminating against the employees. I am not racist at all i treat all people the same. It was how i was raised. This location at 433 a western blvd jacksonville nc.. is an Indian owned location. The owners were from india. They have no experienced management team that knows what they are doing. I made written complaints about the management...
Complaint comments Comments Complaint country United States Complaint category Bullying and Harassment at Work

Dunkin Donuts - Connecticut, Putnam - Health Hazard

Posted: 2013-09-10 by    missphantom68
Complaint Rating:  100 % with 1 votes
I used to work there and I never cleaned bathroom's and severed the public. Would you go to a place that does this ? It's a good way of getting sick. I worked for fast food changes before and I never did that. I told some of my friend's about this and they say it's against the law and a health hazard and they will not go there again....
Complaint comments Comments Complaint country United States, Connecticut, Putnam Complaint category Food

Dunkin Donuts - Massachusetts, Boston - Rihana Ali/unfair treatment

Posted: 2013-07-01 by    karimathompson
Complaint Rating:  0 % with 0 votes
Hello, My name is Karima Thompson and I work as a shift leader over night for the Watermark Donut Company at 1420 Boylston st. I am contacting you because I am not being treated unfairly. I work 34 hrs a week 10 hrs a night and I'm a very hard worker. My manager Rihana Ali has taken me off the schedule this week because she heard i got a new job and shes upset. I did not give her a two week notice and i havent given her any reason to cut my entire schedule for the week. I have bills to pay and now I wont be able to pay them because of this unfair treatment. I went from 34 hrs to 0 hrs and something...
Complaint comments Comments Complaint country United States, Massachusetts, Boston Complaint category Job & Career

Dunkin Donuts - New York, Rochester - Bad Customer Service

Posted: 2013-04-30 by    fordappl
Complaint Rating:  0 % with 0 votes
Went to Dunkin Donuts on Lyell Ave in the City of Rochester and ordered 5 donuts. They were given to me in a bag. I requested a box and the Manager got angry, we got into a verbal comfrontation, they were really rude. I called the store the following Morning hoping to get the owners name and number to no avail, and was told by some woman who claimed to be the supervisor, that I was caught on Video acting ignorant, and stealing (LIES). I called every DD store in the area until i had finally gotten a number for the owner fromf a former employee of the Lyell Ave branch, who had stated that she left...
Complaint comments Comments Complaint country United States, New York, Rochester Complaint category Employees

Dunkin Donuts - Wisconsin, Madison - What really goes on in the store

Posted: 2013-04-12 by    yougottohelpthemASAP
Complaint Rating:  0 % with 0 votes
I recently was a worker for DD. let me tell you what really goes on in this location and store. I have had a few managers that were rude there names were Alex and Bethany. Alex would also sit in the lobby and talk to her boyfriend every Morning, that i would work and take off her Head set when i needed help as an employee. She left the whole store to me with no help. Alex also suffers with her weight as a women. Every ten min she is in the bathroom "taking care of business" if u know what i mean. this is extremely unsanitary as a food place. If i was to throw up as an employee i would...
Complaint comments Comments Complaint country United States, Wisconsin, Madison Complaint category Food

Dunkin Donuts - Vermont, Springfield - BAD PLACE TO WORK

Posted: 2013-02-11 by    lizjohnson802
Complaint Rating:  0 % with 0 votes
I started working at this store on Dec. 31, 2012. Ever since I started there the manager always had to change or fix or redo the schedule like every day. This caused a lot of people confusion on when they were supposed to come to work. One day when i was not at work she changed my hours and did not inform me. When i did not show up for work she fires me! Then she has another employee there that will swear at customers and other employees and is very rude to everyone around her and is very loud when speaking. They still have her employed after getting complaints online from customers on how rude...
Complaint comments Comments Complaint country United States, Vermont, Springfield Complaint category Bad Business Partners

Dunkin Donuts - Tennessee, Hermitage - Poor Service

Posted: 2013-01-18 by    mtinash
Complaint Rating:  0 % with 0 votes
This location of Dunkin Donuts leave alot to be desired. No matter what time of day or night you go into this establishment they are always out of something. Was there early this morning and was told they were out of a specific donut. Have gone in on Saturday mornings for muffins to be told "sorry we are out". What happened to the days when Dunkin Donuts was the establishment you always wanted to enjoy. From here on out, I will travel the extra miles to give my business to Krispy Kreme. Its not just the donuts at this location, even when you go in for BR brand, they are always out of ice...
Complaint comments Comments Complaint country United States, Tennessee, Hermitage Complaint category Fast Food Restaurants

Dunkin Donuts - Tennessee, Springfield - defamation of character

Posted: 2012-10-31 by    Carl Prince
Complaint Rating:  0 % with 0 votes
I was using the WIFi and the manager called the police and had me escorted out. The police assumed I had been told to leave and didn't... No one told me to leave. The issue evolved around a DD employee who I had asked out for a date. Nothing harmful...rather than tell me no, the police was called. Myu character and reputation have been harmed by tyhe DD manager {Chelsea Darland} calling the police for NO LEGIT REASON.
My attorney recommended filing a grievance first ....
Complaint comments Comments Complaint country United States, Tennessee, Springfield Complaint category Government & Police

Dunkin Donuts - Bad Manager

Posted: 2012-09-28 by    Virginia is for lovers
Complaint Rating:  0 % with 0 votes
1 year ago a manager at DD yelled at me cause I said my bagel was hard to eat. he did it the 2nd day when I WANTED TO talk to him about it. the manager says he is a good worker who has good profits. dd sold the store to him, so DD cant fire this guy or make him talk to me about this. sucks to be independent. owner. ......
Complaint comments Comments Complaint country United States Complaint category Food

Dunkin Donuts - Georgia, Duluth - NEAR CLOSING TIME

Posted: 2012-09-05 by    jcarp413
Complaint Rating:  0 % with 0 votes
On Sunday, September 2, 2012, my boyfriend, his friend and I stopped to get two smoothies, a Sprite and a couple of doughnuts at 9:45 PM. There were several people in the store eating what they had purchased. There were maybe 7 at one table, 2 at another table and there was one guy at another table. I placed my order, received my order and we proceeded to sit down and drank our smoothies. As soon as we sat down to eat our food, an employee who was at the store, I believe he was the store supervisor or a manager, told us that they close and 10:00 and we have to leave. I heard him, but ignored him...
Complaint comments Comments Complaint country United States, Georgia, Duluth Complaint category Restaurants & Bars

Dunkin Donuts - New Jersey, Princeton Junction - scams

Posted: 2012-08-29 by    pr krishnan
Complaint Rating:  0 % with 0 votes
i went this week to buy some coffee and donuts, in other local dunkin donuts the 1/2 doz is 399 here they want 5.99 which is actuall even more than if you buy the donuts seperately, so ordered the number 1 which is med coffee with 2 donuts so for 3 coffees and 6 donuts it should have come to 10.47 instead they tried to charge me the 5.99 for the donuts plus the coffee prices for a total of 11.47after i pointed it out to them they went back and charged me the correct amount....
Complaint comments Comments Complaint country United States, New Jersey, Princeton Junction Complaint category Food

Dunkin Donuts - Illinois, Worth - Taking Tips/Not Giving Correct Change

Posted: 2012-08-20 by    LLAM
Complaint Rating:  100 % with 2 votes
I have been going to the Dunkin Donuts on 111th St. in Worth IL 60482 every morning for over 5 yrs. I am getting tired of not getting the correct change back. This morning after I got my extra large coffee, I gave the guy at the drive thru $5.39 for the $2.39 coffee (including tax, ) and he gave me $2.00 and some change. What is wrong with this picture? I'm supposed to get $3. Before they had a tip jar sitting by the window. Now I guess they are just taking it. And I'm tired of it. The thing is, he was holding the dollar in his hand. When I said something, he didn't even have to go...
Complaint comments Comments Complaint country United States, Illinois, Worth Complaint category Food

Dunkin Donuts - New York, North Syracuse - mismanagement

Posted: 2012-07-19 by    northsyracusegal
Complaint Rating:  100 % with 2 votes
All the employees and managers there know that my coffee is made wrong nearly every day. Yesterday, it was made wrong and the manager Briana told me to go somewhere else to get my coffee. I was dumbfounded and told her I cannot believe you are turning a customer away because you can't get my order right (simple- medium iced coffee extra cream, extra sugar, light ice). I asked for contact information for someone above her, which she refused- telling me that there is no one above her. I insisted that since she doesn't own the store, there is higher management. She advised me that this was...
Complaint comments Comments Complaint country United States, New York, North Syracuse Complaint category Fast Food Restaurants

Dunkin Donuts - Mean cashier

Posted: 2012-05-20 by    Juliamay
Complaint Rating:  0 % with 1 votes
Well this morning I came n wanted to buy 2 little donuts, n the cashier told me, u can't buy two little donuts n the manager came n said there is no key in the register, that was a lie, there is a key to ring a customers like that, why put little ones if u cannot sale individual, u can't force to buy a customers to buy food, never come back there store number 30537 Africa was a liar so the manager for saying there is no key to ring a customers like that, Mean ladies......
Complaint comments Comments Complaint country United States Complaint category Fast Food Restaurants

Dunkin Donuts - New York, Brooklyn - Products being played with

Posted: 2012-05-09 by    Ms. Brette
Complaint Rating:  0 % with 0 votes
My goodness I saw the unthinkable while waiting on line, there was an associate actually eating from the blender with a spoon the left over ice cream they just made for a customer. One of the customers were gettIing a shake. Many of the workers there does not have good customer service skills. And when you place your orders they talk with each other and cut you off while your placing the actual order. This is horrible the things that go on there, where is the management and many of them don't understand English at all. I feel bad for them but when people are in a rush going to work like myself...
Complaint comments Comments Complaint country United States, New York, Brooklyn Complaint category Food

Dunkin Donuts - Flies in one of your branches!

Posted: 2012-04-20 by    zeyad ibrahim
Complaint Rating:  0 % with 1 votes
first i want to say that i love Dunkin Donuts <3

2 : in one of your shops in saudi arabia they have a lot flies annoying customers when they eat inside the shop !

thats make me eat outside the shop, And avoid studying and meeting with my friends there .

This certainly is annoying, Are you going to do something about it?...
Complaint comments Comments Complaint country Saudi Arabia Complaint category Food

Dunkin Donuts - Texas, Garland - Consistent mistreatment

Posted: 2012-04-19 by    Chuck Ritchie
Complaint Rating:  0 % with 0 votes
There is a consistent issue ongoing at the Northwest Hwy/Centerville location in Garland TX. It is one I'm tired of hearing of, dealing with, and will no longer tolerate. My wife visits this location almost every week for one thing and one thing only; One dozen Maple glazed donuts. It was my favorite growing up and since getting married & having children it's become the favorite of the family. There is a very lazy, rude young lady working the register there in the evenings. I don't know nor do I care what issues she may have with us or others, what personal matters she brings into...
Complaint comments Comments Complaint country United States, Texas, Garland Complaint category Food

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