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Dunkin Donuts Complaints & Reviews

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Dunkin Donuts - Horrible customer service

Posted: 2015-08-06 by    businessdddd
Complaint Rating:  0 % with 0 votes
The purpose of this message is to describe the unethical, disrespectful, and unwelcoming treatment of the old brownish short lady who works during the afternoon hours at Dunkin Donuts, which is located on 4045 West Lawrence Avenue, Chicago, IL . The store number is 301124, and the phone number is 773-427- 9777. This female worker has features of being from Pakistan.
First, she does not let customers go to the restroom. She does not want to unlock the door for them. Second, customers are waiting at least 10 minutes for her to take their order in the situation when there are not even any customers...

Dunkin Donuts - Connecticut, Bloomfield - Bad Service

Posted: 2015-07-20 by    Jordan28
Complaint Rating:  0 % with 0 votes
Today July 20th 2015 I went into Dunkin Donuts for a strawberry banana smoothie. I didn't stand in line for a long time it was two people in front of me. I ordered my smoothie and went 2 the other end of the counter to wait for it. There were two girls waiting for their drinks as well. The guy making the drinks gave one girl her drink and the other girl was still waiting on hers. after a while the other girl had 2 ask for her drink which was done already and sitting behind the counter. Then the employee (Edgar) started to make a strawberry smoothie which I thought he was making for me, but...

Dunkin Donuts - Staff tells customer to F*** OFF

Posted: 2015-07-13 by    WM Poon
Complaint Rating:  0 % with 0 votes
11 July 2015 I was at the DD outlet on a Saturday afternoon - had a dispute with the staff becos (1) she doesn't know what sweetener is and proceeded to put sugar into my ice coffee (I am diabetic) (2) the milk in my coffee was bad - there were actually bits of milk solids floating in the drink! I asked for my money back, and as I was walking away, the staff yelled 'F*** OF'F!' loud enough for everyone to be really shocked. Really mature, guys - way to go, Dunkin Donuts. Bad food, Worse service....

Dunkin Donuts - managers treat employees bad

Posted: 2015-06-01 by    carjarajara
Complaint Rating:  0 % with 0 votes
My son friend work at this location until last week, the manager of this location threat him so bad make him feel he's no body the situation when so bad make my friend son try to commit suicide, he is at the hospital, because this manager and the worst is when we make a complain they give only a name company and no phone number(Nourhaa L.D. Incorporate), can not found online. Now doctor and everyone who's love him try to tell him, he matter he is some one. Sorry m English is not perfect....

Dunkin Donuts - store manager

Posted: 2014-10-11 by    tiaibrahim
Complaint Rating:  0 % with 0 votes
Today is saturday october 11, at 10:30 am.this store is located on syracuse univarsity campus, on saturdays there are always sport games that ate scheduled days an even months in advance.the store manager is never here on saturdays the stores most busy day of the week, the store manager never has enough staff to handle these types of crouds so the customers suffer poor poor service!!! the staff are always untrained young kids left with no proper leadership to run one of the most popular coffee house on the campus.the staff that works under the manager liz.try there hardest to serve the crowd they...

Dunkin Donuts - Threats and Harassment at work

Posted: 2014-10-07 by    khaledapril
Complaint Rating:  0 % with 0 votes
I Am writing because I have been Threaten at work it was about 6 weeks ago and I went to my manager and he said that he talk to her about. I had change shift not to have to work with her also for other personal reason. On October 5, 2014 Rhonda Torres came in at 10 30 pm and there was another person there to I was having her ring out the customers for drive thru so I would not have any problems. Rhonda was upset because I had told the manager that she had taken all the tips from the cup just before she was to split it with me I believe it was on October 3 or 4. Then When she came in on October 5,...

Dunkin Donuts - Wrongful Termination

Posted: 2014-09-16 by    clylan3xxo
Complaint Rating:  100 % with 1 votes
I used to work at Dunkin Donuts in Concord, NH. At the Steeplegate Mall. Recently, I was accused of stealing money from the cash register. I got a call from the police yesterday morning, the police officer told me that I was being accused of stealing $93.00 out of the cash register. Immediatly, my jaw dropped. The police officer told me that my Dunkin Donuts manager had called her that morning, and gave her a USB drive with video of my shift on it. She said that it showed me putting a dollar bill in my back pocket (which was true) I told the police officer that I put a 10 dollar bill in my back...

Dunkin Donuts - Lack of product / bad service

Posted: 2014-07-20 by    AmandaCS
Complaint Rating:  0 % with 0 votes
I went to the Dunkin Donuts on Fourth Street, Newberry Area, in Williamsport, Pa and ordered an oreo vanilla bean coolatta. I just had it out of my mouth and I was told that they don't have the vanilla bean to make the coolatta. This is the third time this has happened. Also, the people at this location are extremely rude! They never have good attitudes about anything and act as if the customer is bothering them. If they're advertising a product they need to make sure they have all the ingredients in stock at all times! This is by far the worst service ever. I have told the manager in...

Dunkin Donuts - Rude

Posted: 2014-07-13 by    Dawn Rose
Complaint Rating:  0 % with 0 votes
I get dunkin donut coffee at least twice a day, sometimes three. My issue is, the customer service is ridiculous. They are rude and give you the feeling that i am bothering them. If you go inside in the afternoon, there is never anyone at the counter. I literally have to lurk over to make them see me, or even yell out, "Hello", or yoohoo is anybody there. They are usually in the kitchen area talking amongst themselves. I have complained to a few manager's multiple times. They never get the order right, they just don't pay attention at all. With only an exception of two or three morning...

Dunkin Donuts - Health code violation

Posted: 2014-03-24 by    madbatt
Complaint Rating:  0 % with 0 votes
I went into this particular DD store on west main St. In Norwich Ct., Today. While I was waiting for service I noticed an employee (male) service another patron. This employee was dressed in a DD white shirt, and a pair of blue denim jeans. The problem was his jeans were belted halfway between his waist and his knees. You could see his under garments. While he was preparing the food he kept reaching back and pulling his under garment and his pants up, never changing his gloves and he made direct contact with his under garment in a very unhealthy area, several times
. I did not make a purchase,...

Dunkin Donuts - mistreat employees and payroll issues

Posted: 2013-12-24 by    former dunkin employee
Complaint Rating:  100 % with 1 votes
I was a former employee of the dunkin donuts on western after they re opened up. I've seen the lawsuits of how dunkin supposedly discriminated against minority owned locations in the past. They don't think of the minority owned locations actually discriminating against the employees. I am not racist at all i treat all people the same. It was how i was raised. This location at 433 a western blvd jacksonville nc.. is an Indian owned location. The owners were from india. They have no experienced management team that knows what they are doing. I made written complaints about the management...

Dunkin Donuts - Connecticut, Putnam - Health Hazard

Posted: 2013-09-10 by    missphantom68
Complaint Rating:  50 % with 2 votes
I used to work there and I never cleaned bathroom's and severed the public. Would you go to a place that does this ? It's a good way of getting sick. I worked for fast food changes before and I never did that. I told some of my friend's about this and they say it's against the law and a health hazard and they will not go there again....

Dunkin Donuts - Massachusetts, Boston - Rihana Ali/unfair treatment

Posted: 2013-07-01 by    karimathompson
Complaint Rating:  100 % with 2 votes
Hello, My name is Karima Thompson and I work as a shift leader over night for the Watermark Donut Company at 1420 Boylston st. I am contacting you because I am not being treated unfairly. I work 34 hrs a week 10 hrs a night and I'm a very hard worker. My manager Rihana Ali has taken me off the schedule this week because she heard i got a new job and shes upset. I did not give her a two week notice and i havent given her any reason to cut my entire schedule for the week. I have bills to pay and now I wont be able to pay them because of this unfair treatment. I went from 34 hrs to 0 hrs and something...

Dunkin Donuts - New York, Rochester - Bad Customer Service

Posted: 2013-04-30 by    fordappl
Complaint Rating:  0 % with 0 votes
Went to Dunkin Donuts on Lyell Ave in the City of Rochester and ordered 5 donuts. They were given to me in a bag. I requested a box and the Manager got angry, we got into a verbal comfrontation, they were really rude. I called the store the following Morning hoping to get the owners name and number to no avail, and was told by some woman who claimed to be the supervisor, that I was caught on Video acting ignorant, and stealing (LIES). I called every DD store in the area until i had finally gotten a number for the owner fromf a former employee of the Lyell Ave branch, who had stated that she left...

Dunkin Donuts - Wisconsin, Madison - What really goes on in the store

Posted: 2013-04-12 by    yougottohelpthemASAP
Complaint Rating:  0 % with 0 votes
I recently was a worker for DD. let me tell you what really goes on in this location and store. I have had a few managers that were rude there names were Alex and Bethany. Alex would also sit in the lobby and talk to her boyfriend every Morning, that i would work and take off her Head set when i needed help as an employee. She left the whole store to me with no help. Alex also suffers with her weight as a women. Every ten min she is in the bathroom "taking care of business" if u know what i mean. this is extremely unsanitary as a food place. If i was to throw up as an employee i would not be able...

Dunkin Donuts - New York, Brooklyn - Bathroom policy

Posted: 2013-03-17 by    ahmedsone
Complaint Rating:  0 % with 0 votes
This Dun kin Donuts seats 14 people inside. I sat with a friend and had breakfast and while sitting police officers and bus drivers came in and were given access to the restroom. When I finished my meal and coffee I too had to use the facilities and was told they were out of order. It was very unfair of this particular establishment to state that after I just saw several people using it and then witnessed thereafter a police officer going in there again. So what is my recourse and what laws govern these facilities
Please advise...

Dunkin Donuts - Vermont, Springfield - BAD PLACE TO WORK

Posted: 2013-02-11 by    lizjohnson802
Complaint Rating:  0 % with 0 votes
I started working at this store on Dec. 31, 2012. Ever since I started there the manager always had to change or fix or redo the schedule like every day. This caused a lot of people confusion on when they were supposed to come to work. One day when i was not at work she changed my hours and did not inform me. When i did not show up for work she fires me! Then she has another employee there that will swear at customers and other employees and is very rude to everyone around her and is very loud when speaking. They still have her employed after getting complaints online from customers on how rude...

Dunkin Donuts - Tennessee, Hermitage - Poor Service

Posted: 2013-01-18 by    mtinash
Complaint Rating:  0 % with 0 votes
This location of Dunkin Donuts leave alot to be desired. No matter what time of day or night you go into this establishment they are always out of something. Was there early this morning and was told they were out of a specific donut. Have gone in on Saturday mornings for muffins to be told "sorry we are out". What happened to the days when Dunkin Donuts was the establishment you always wanted to enjoy. From here on out, I will travel the extra miles to give my business to Krispy Kreme. Its not just the donuts at this location, even when you go in for BR brand, they are always out of ice cream or...

Dunkin Donuts - Tennessee, Springfield - defamation of character

Posted: 2012-10-31 by    Carl Prince
Complaint Rating:  0 % with 0 votes
I was using the WIFi and the manager called the police and had me escorted out. The police assumed I had been told to leave and didn't... No one told me to leave. The issue evolved around a DD employee who I had asked out for a date. Nothing harmful...rather than tell me no, the police was called. Myu character and reputation have been harmed by tyhe DD manager {Chelsea Darland} calling the police for NO LEGIT REASON.
My attorney recommended filing a grievance first ....

Dunkin Donuts - Bad Manager

Posted: 2012-09-28 by    Virginia is for lovers
Complaint Rating:  0 % with 0 votes
1 year ago a manager at DD yelled at me cause I said my bagel was hard to eat. he did it the 2nd day when I WANTED TO talk to him about it. the manager says he is a good worker who has good profits. dd sold the store to him, so DD cant fire this guy or make him talk to me about this. sucks to be independent. owner. ......

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