Dunkin' Donuts reviews and complaints 1
View all 539 complaintsDunkin' Donuts - incorrect order/ rude customer service
On December 3rd 2023 I wanted to order a bacon sandwich and a large toasted white chocolate coffee, and instead I had to order a caramel craze latte due to them being out of most product. I ask for it to be made with cream sugar and the worker was Jenn. Jenn then asks me what size and I tell her large, so she types in my order and I pay. I then receive my drink and try it, immediately I mix it up because I didn’t like the drink I usually get and like. I then realize it's missing cream and sugar, so I ask Jenn if there is cream and sugar in my drink, and she tells me they cannot put sugar or cream in lattes. I ask for a refund, and she says no manager will be there until tomorrow and with an attitude tells me I won’t be able to get the refund because I’ll be in school when she’s here. She also never told me she couldn’t put the cream and sugar until after I received my order.
Claimed loss: I lost $5.66 and wasted hours just to not even eat a sandwich.
Desired outcome: I would appreciate a white chocolate signature latte to please my craving and a bacon sandwich to finally fill me up
Latest Dunkin' Donuts Reviews
Service incorrect order/ rude customer service Hot coffee with undesired extras D&D West Brattleboro VT Customer ServiceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!