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Dunkin' Donuts Customer Care Service

DD IP Holder LLC and BR IP Holder LLC

130 Royall Street
United States - MA02021

Customer Support Phone Numbers

+1 603 647 2757 0 0
Global Media Relations Office
Tel: +1 781 737 5200

Dunkin' Donuts Complaints & Reviews

Dunkin' Donuts / Management

Anon-y-mous23 on Dec 9, 2016
They treat EVERY employee badly. Gizel of Dunkin Donuts 1105 Horseblock Rd. Farmingville is by far the worst management experience I've ever dealt with in my years of working. She openly yells at her employees in front of customers, I have PERSONALLY seen some people leave the store simply...

Dunkin' Donuts / Extremely poor customer service

Loren Neal Talbott on Dec 6, 2016
I am a driver and I drive past this Dunkin Donuts at least 5 times a week. I often stop for a donut or a sandwich between 9:30 to 10:40PM at least 2 times a week. I have had really good service until recently when on 2 occasions in the last 2 weeks I have placed an order at the drive...

Dunkin' Donuts / Discrimination, racist comments towards myself and my family

Narvaez Family on Nov 21, 2016
Store #35202 Order #141 Manager Ronnie K. Called the police on me because I had a legit complain... He discriminated me, and also racial profile me. I am a daily customer and I am very disappointed at the service and the experience over all. I am honestly considering never coming back to...

Dunkin' Donuts / Unethical behavior

james reid jr on Nov 5, 2016
On November 5, 2016, between 3-4 PM, I was meeting a friend at the Store located at 6110 Woodland Ave. Philadelphia, Pa 19143. I'm not a stranger to the neighborhood, I grew up and went to school here. I spent time in the military and returned to the area. What was really disappointing...

Dunkin' Donuts / Macchiado

kayharris on Aug 31, 2016
I've been drinking macchiado from DD for 3 years. I have to because the coffee at DD is a watered down version. Macchiado is made with espresso and had a good coffee flavor. About a month ago, the 2 DDs near East Stroudsburg, Pa. started selling a watered version of the macchiado. It...

Dunkin' Donuts / Drink and Restaurant Maintenance

Joni Fogel on Jul 10, 2016
The Dunkin Donuts, 3055 Schoenersville Rd, 18017 yesterday didn't have toilet paper in the bathrooms. Had to use napkins, no soap to wash our hands. Then went to order a macchiato and the espresso machine was down. They didn't have cookies and some other products that were on the menu...

Dunkin Donuts Employee / Jon, new cashier / janitor

d.f.r. on May 21, 2016
After paying John a compliment about doing his job better than his predecessor he spazzed out on me and later lied to his district manager that I raised my voice to him and got me, for no reason, barred from going back that DD location. John has been there less than 1 month and has already...

Dunkin' Donuts / Discrimination of employee

James Lashune Mcvay on Mar 15, 2016
I been at Dublin donuts for almost a year I started in September the manager and assistant manager who is there now is not the who hired me.I was hired by another manager that is no longer their.on 03/12/2016. I was threatened and harassed by the assistant manager. I get off at twelve that...

Dunkin Donuts / Failure to honor discount/deceptive advertising

Reviewer18052 on Feb 3, 2016
The dunkin donuts branch at 636 City Island Ave., Bronx, NY 10464 failed to honor advertised $1.99 medium macchiato. Stated the discount was only for phone ap or gift card. Why should I pay twice as much because I don't have an ap? Store is usually understaffed, at one time left...

Dunkin' Donuts / Management misuse of authority

Reviewer51860 on Jan 24, 2016
My son works at the Dunkin Donuts in Morrisville, NC. Where he has been a shift leader for over a year. Every since he has started anyone that has came in after him has made it to manager except, him and his roommate CJ. I had the opportunity to meet the previous owners before the store...

Dunkin Donuts - Penn Yan, Ny / chai

Reviewer75345 on Jan 15, 2016
Service is great but I specifically go before 6 am so the same guy, Kenny I think, makes my drink. He makes the best chai - a FULL cup, it's hot, isn't filled with foam and it's delicious!!! My complaint is the cost yesterday it was $2.59, which I thought ridiculous, but today it was $2.80...

Dunkin' Donuts / Customer service

Reviewer55398 on Jan 14, 2016
I was in the drive thru at dunkin donut at 32 Peruville Road Lansing N.Y. store # 346810 Cashier . Kelsey S. I ordered large coffee coolatta . large hot coffee and a donut. I was at the window and the girl put the donut in a bag and dropped on the floor and then proceed to hand it to me...

Dunkin' Donuts / Management

Reviewer90000 on Nov 2, 2015
Management for stores located on Neil Street in Champaign IL : The manager bullies and slanders the employees in front of customers. Yelling and screaming at them when customers are in the store. State they have complaints when they do not, accuses and seeks to embarrass employees with...

Dunkin Donuts / No donuts available

Reviewer80262 on Oct 25, 2015
Dunkin donuts Egypt actually is not selling donuts because every time iam visiting it, they are out of donuts and when I asked how come I was told that they sell only half an hour a day as they did not expect a lot of people when they opened so they are out of raw material .What a shame...

Dunkin' Donuts / Manager

Reviewer72342 on Oct 14, 2015
This used to be my go-to DD, that is until they made Casey the manager at the 1414 Newport Ave Pawtucket RI 02861. She is very rude, talks crap about people to the crew and customers, fires people then says they quit, hangs out with her assistant manager and crew outside of work going out...

Dunkin' Donuts / Customer service/Employees unprofessional

Laurie Paz on Oct 11, 2015
In light of the recent DUNKIN DONUTS employees who harassed police officers I will no longer be spending one dime at ANY DUNKIN DONUTS location! Like most people of my generation I grew up on DUNKIN DONUTS, in light of the ignorant, unprofessional behavior of it's employees and their...

Dunkin' Donuts / Reward card

Reviewer28015 on Aug 27, 2015
I have had a reward card for over 3 months now, i accidentally pushed auto take out. . . Up tail this month, august 2015, there hasn't been an issue. August 10th, 20th, and 24th. They have deducted $10. 00 ea. Time. I was under the impression it was going to be 1xa month. So, bottom...

Dunkin' Donuts / Poor Service and bad tasting coffee

Reviewer83025 on Aug 24, 2015
I usually stop by the Dunkin Donuts store inside a gulf gas station at 35-04 Bell Blvd Bayside, New York but lately every Monday morning at 1 Am the Indian guy behind the counter never has fresh coffee made he waits until someone stands in front of the counter then he say he'll make fresh...

Dunkin Donuts / Horrible customer service

businessdddd on Aug 6, 2015
The purpose of this message is to describe the unethical, disrespectful, and unwelcoming treatment of the old brownish short lady who works during the afternoon hours at Dunkin Donuts, which is located on 4045 West Lawrence Avenue, Chicago, IL . The store number is 301124, and the phone...

Dunkin Donuts / Bad Service

Jordan28 on Jul 20, 2015
Today July 20th 2015 I went into Dunkin Donuts for a strawberry banana smoothie. I didn't stand in line for a long time it was two people in front of me. I ordered my smoothie and went 2 the other end of the counter to wait for it. There were two girls waiting for their drinks a...

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