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Costco Complaints & Reviews

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Costco - Rude/uninformed cashier

Posted: 2014-11-07 by    Kim A Boring
Complaint Rating:  0 % with 1 votes
I was checking out and had forgotten my membership has expired last month, I had made it all out & left it at home as we are given a reward coupon good for your membership. I only had enough cash with me for my purchases I believed not to pay the full amount for the renewal and my goods. The cashier was rude and unaccommodating to my dilemma, she said either I pay or she cannot let me shop, end of story. I left the cash register and went to the customer service desk and they of course had a solution (we drove over 100 miles)-she did have 1 solution-just go back home & get your coupon! The desk clerk...
Complaint comments Comments Complaint country United States Complaint category Employees

Costco - Poor management response

Posted: 2014-08-06 by    Gertie G
Complaint Rating:  0 % with 0 votes
At Sarasota Square Mall Costco, saw another customer with an extremely offensive T-shirt, man in his mid-30's. The T-shirt said '...Women are Wh***s and Liars' in large letters. I was shocked, asked several female employees their opinion, they were also shocked and got a manager for me. I could tell the manager DID NOT CARE. I asked him to please go find that customer who was still in the store and inform him his offensive T-shirt was not welcome at Costco - it broke current legislation in Sarasota regarding offensive language displayed in a public place where children under 18 have...
Complaint comments Comments Complaint country United States Complaint category Other

Costco - Price gouging

Posted: 2014-07-31 by    Harry Sam
Complaint Rating:  100 % with 1 votes
I have been a Costco member since its Price Club days. I had heard that it does not mark up more than 15% on any item until this month (July 2014). I have been getting my prescriptions filled at Costco since I have been a member. I have been using a generic eye drops for all these years. During last three years I didn't have drug insurance and paid cash. In December 2013, Costco charged about $30 for it. When i went for a refill in July 2014, I was asked to pay $125. I was shocked, I told them that it must be an error, the price can't be four times in a matter of 6 months. The so pharmacist...
Complaint comments Comments Complaint country United States Complaint category Drug Stores

Costco - Manager and trainees rude and unprofessional

Posted: 2014-07-28 by    JD78239
Complaint Rating:  100 % with 1 votes
July 26 2014. location San Antonio Texas IH10 & UTSA BLVD. I went into COSTCO to receive my cash card for my 2% Cash back card on Executive membership that was due to me. This COSTCO location had called me, told me that COSTCO corporate had directed this location to give me a cash card for payment due to me. The people at the membership desk were very professional, knowledgeable and helpful. They promptly located the E-MAIL from corporate office, it told them exactly what was to be done. I was taken to A***N who was handed the E-Mail. A**N never looked at me or even said one word. A**N spun around...
Complaint comments Comments Complaint country United States Complaint category Other

Costco - Ripoff prices - increases/ competition lower

Posted: 2013-12-19 by    Ex Costco Shopper Surrey
Complaint Rating:  0 % with 1 votes
Been shopping at Costco for a while now, it USED to be my one stop shop for many items, used to spend over $1000- $1600 per month at this store. I noticed they began to rise their prices a lot at this store. Over past year they have increase prices to a point of being rip off: sauces, washing soaps, and food items. Here are some examples: Coconut water from $9.99 to now $15.99 - same can be brought at Save on Foods and other supermarkets for $9.99 for the same quantity. Another is their Grapeseed oil, used to be $7.99 for 2 litre (2012) now $11.99- same is cheaper in price and much higher quality...
Complaint comments Comments Complaint country Canada Complaint category Retail Stores

Costco - Tennessee, Nashville - Rude Associates

Posted: 2013-06-22 by    starchyld65
Complaint Rating:  0 % with 0 votes
Well I start with I walked and no one greeted or even approached me and went and got some produce to purchase. I know nothing about the company except I knew you had to be a member to purchase items in store. So I thought I would ask about it when I got to the front "I thought no big deal" anyway I expect someone to be helpful instead I found rudeness. I get to the register and the cashier was kind of rude by saying I had to be a member to purchase. But this is what was worse the boy I will say that was with her was the worse. He said in a tone of you are unworthy to be here, like I had...
Complaint comments Comments Complaint country United States, Tennessee, Nashville Complaint category Other

Costco - Georgia, Norcross - New Milk Container

Posted: 2012-10-23 by    CJ Catanese
Complaint Rating:  0 % with 0 votes
Costco's Kirkland Milk containers are awkward to open and use. The new lid packaging certainly is not new and improved.
My wife and daughter cannot open the lids. Please review my request to concider changing back the lids with you milk supplier. We will try other stores for our milk purchases. I am sure other Costco Customers would welcome going back to the screw on type milk lid. ( ESPECIALLY SR CITIZENS )

Thank you for your concideration....
Complaint comments Comments Complaint country United States, Georgia, Norcross Complaint category Food

Costco - Alaska - Product Selection

Posted: 2012-09-25 by    GingerDuck
Complaint Rating:  0 % with 1 votes
Costco by far offers the best prices and decent quality for leather sofas and sectionals. But they only have one type of color - dark and darker! I am filing this complaint hoping someone from their corporate office reads complaint boards such as this. Why don't they realize that tons of customers want something other than dark? And they have almost nothing that reclines, especially motion meaning electronic. Yah there is a market for that old traditional dark leather but much of the customer base has moved into a more contemporary look with Euro style, different shades of color and motion....
Complaint comments Comments Complaint country United States, Alaska Complaint category Furniture

Costco - California, Montclair - Rude, Obnoxious Pharmacy Clerk

Posted: 2012-08-20 by    Impala 1958
Complaint Rating:  100 % with 1 votes
Pharmacy Clerk Serena desperately needs customer service training and is very rude and obnoxious. Have complained to management several times and no change in her character. If she does not like her job (as she appears to) then she should do everyone a favor and leave....
Complaint comments Comments Complaint country United States, California, Montclair Complaint category Other

Costco - Pennsylvania, King of Prussia - Rude and openly contentious behavior by a register person

Posted: 2012-08-04 by    Bayzee
Complaint Rating:  0 % with 1 votes
A sales associate named Felicia C. @ register #5 was extremely rude to my husband and myself. She challenged whether we could use my husbands Costco card with my credit card. She did not even give me a chance to get out my own since we are on the same account. From that moment on...she was highly discourteous. ...to the point that she did not help pack up but chastised my husband for taking his time. When he asked about help with packing, she started tossing items in the cart. To make it worse ...she started mocking whatever he said...it was a horribly surprising experience that I am still upset...
Complaint comments Comments Complaint country United States, Pennsylvania, King of Prussia Complaint category Employees

Costco - rude lady

Posted: 2012-07-29 by    fire the demo lady
Complaint Rating:  0 % with 1 votes
On Friday, June 22nd, at approximately 4:30pm at your Norfolk, VA. location my friend and I visited your store. My friend has a membership and I frequently accompany him when he shops.

We enjoy your samples which has led us to discover, and buy, new items we wouldn't have otherwise purchased. Usually those at the sample stations are polite and helpful...not this time. The lady who was working the Garden Salsa Chip's stand was very rude and did not handle the situation well. She was busy chatting with a customer and apparently couldn't handle multi-tasking. She had samples...
Complaint comments Comments Complaint country United States Complaint category Other

Costco - California - Abusive Collection Attempt

Posted: 2012-07-27 by    Manonash
Complaint Rating:  100 % with 2 votes
We've been Costco members for many years' running, and have used our Costco credit account for Costco purchases for the last several years. We always pay the bill immediately. In May, apparently, Costco sold its credit operation to Capital One. Some time after that our Costco credit got declined at the store, and we were told by Costco reps that it was because they had changed credit providers, and that we would have to re-apply through American Express, who they said was their new provider. Since we have other credit cards we can use, we haven't, to date, got around to doing that.
Complaint comments Comments Complaint country United States, California Complaint category Collections Agencies

Costco - rude attendent

Posted: 2012-07-14 by    Lateaf Smith
Complaint Rating:  0 % with 1 votes
This attendent was just simply very rude. I had my card renewed at the site in manahawkin NewJersey. This guy was just so mean He would not even look at my face. I just wanted to have the card renewed . He kept saying when the card expired. I finally was able to tell him I knew it had expired. I give him a credit card. He said you can use that card you need to give me a debit card. All I ask for is a smile from a person I'm handing over $58 dollars too. Give this guy a job at a Prison or jail. Costco's is no place for him to work>>> I was in the store between 5:30-6:30....
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Costco - New Jersey, Edison - deceptive warranty

Posted: 2012-06-28 by    costcotirersucks
Complaint Rating:  100 % with 2 votes
A few years ago, I bought two set of tires for two of my family cars from Costco Tire Center. Vehicle "A" tires (40K miles warranted) were rotated and balanced at prescribed intervals. At about 30K, they were worn down to 4/32 and the worst one was at 2/32. Costco tire techs said the 2/32 tire was considered bald and may get residual prorated value. The 4/32 ones were ok.but would have to pay full price to replace them. If I decided to get just one, Costco will NOT rotate this new one with the rest of the older tires because their difference in depth exceeded 6/32. At that point, I felt...
Complaint comments Comments Complaint country United States, New Jersey, Edison Complaint category Car Service Centers

Costco - I would never and ever buy those cheap tissues from Costco anymore

Posted: 2012-05-01 by    Tioper
Complaint Rating:  0 % with 0 votes
As a consumer, I spend over 10k a year at Costco. Today I was at the Perimeter Costco in Atlanta and went to get a cup of softserve frozen yougart and asked for a squirt of chocolate in the cup. The cashier refused, even though one little squirt would only cost 2 cents which I was willing to pay for. They really need to improve their customer service and not forget without the consumer they would no longer be in business. I’m beginning to hate going to Costco and considering not renewing my membership since Sams Club seems to appreciate their customers more.

From some time ago...
Complaint comments Comments Complaint country United States Complaint category Department Stores

Costco - Ohio, Columbus - Lousy TV warranty

Posted: 2012-05-01 by    DONTBUYCOSTCO
Complaint Rating:  100 % with 1 votes
DON'T BUY TV'S FROM COSTCO. And if you make this mistake, don't rub salt in the wound by getting extended warranties. We got a 3-year warranty when purchasing TVs from Costco and using our American Express card. Electronics manager told us if there was any problems, they would send out a tech to repair the problem, and if it could not be repaired, they would replace it with a current model of equitable size/traits. We purchased 5 TV's (32"-55" flat panels) and had a problem with one of them. Called Costco's "Concierge Services (866-861-0450) and after nearly...
Complaint comments Comments Complaint country United States, Ohio, Columbus Complaint category TV, Music & Video

Costco - Don't buy their insurance

Posted: 2012-04-06 by    Miale
Complaint Rating:  0 % with 0 votes
DO NOT BUY THIS INSURANCE THAT IS SOLD THROUGH COSTCO. DOESN'T MATTER WHETHER YOU ARE VICTIM OR INSURED YOU WILL GET SCREWED. YES THIS IS THE SAME COMPANY THAT WE BAILED OUT IN 2008 and THEY STILL CONINUE SCREWING US AMERICANS! DON'T LET THEM GET YOU!!! READ BELOW STORY: I was involved in an auto accident last September 2011. This lady ran a red light while I was making a left turn. I was 90+ percent into my turn when she hit me.

Immediately Ameriprise wanted to ding me 15% because they say I should have had eyes behind my head and swerved to miss their insured and hit the...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Costco - California, Garden Grove - Ridiculous Policy for a Change of Address - Rude and Discrmininating Customer Service

Posted: 2012-01-23 by    Lauren Hill
Complaint Rating:  67 % with 15 votes
I personally think the Costco in Garden Grove, CA by far provides the worst customer service than any other Costco around it. Let me tell you why. My husband and I needed to change our mailing address, so we BOTH came yesterday to this Garden Grove, CA location. My husband is the cardholder on the account, and I'm listed as the dependent member. All we wanted to do was to change our mailing address so we can get the mailers. That was all what we were there for. How difficult could it be? We both had our California DLs (non-expired, I might add). What more do they need to change the address?...
Complaint comments Comments Complaint country United States, California, Garden Grove Complaint category Products & Services

Costco - Colorado - Free 1000 Card on Facebook a scam

Posted: 2011-12-31 by    J.wade
Complaint Rating:  100 % with 2 votes
Get Costco Gift Card for FREE! (limited time only)
Costco is currently giving away $1000.00 gift cards to all facebook users!!

Asks you to go through long survey process that isn't possible to complete, after you've given your cc # to several different companies for their special offers......
Complaint comments Comments Complaint country United States, Colorado Complaint category Scam & Fake Checks

Costco - refund policy

Posted: 2011-12-09 by    KathrynL
Complaint Rating:  0 % with 14 votes
I was so pissed off about this tonight that I wanted to cut up my Costco card. I bought two pairs of Bridgeport flannel lounge pants in a pack that has two pairs in it. They are XL. I wore one pair and really liked them. Then when I went to put on the second pair they didn't fit. I realized then that someone must have switched out that pair and replaced it with a size medium. So I went back to Costco to get a replacement pair.

First they told me that I had to go to the bin and find a replacement two pack and buy it and then they would take one pair out and reimburse me for it....
Complaint comments Comments Complaint country Korea (South) Complaint category Clothing, Shoes & Acc


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