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Comcast Complaints & Reviews

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Comcast - Cable

Posted: 2015-09-21 by    Reviewer10790
Complaint Rating:  0 % with 0 votes
Local comcast service station provides package deals while actual billing continues at elevated rates. This requires customes to call over and over. You speak to someone in the Phillipines who you cannot understand and usually is not helpful
There is awful communication with overseas customer service.

Not sure how this company stays in business.
So tired of dealing with this company month after month.
People in USA want this monopoly to end.!!!...

Comcast - Georgia, Savannah - X1 cable/internet

Posted: 2015-08-29 by    Reviewer44444
Complaint Rating:  0 % with 0 votes
I moved to a community where Comcast is the monopoly cable provider (they forbid satellite dishes for aesthetic purposes) 5/1/15, and the X1 cable nor the internet they installed have worked at least half the time since then. I have spent hours upon hours on the phone with clueless customer service types who constantly say "I'm sorry, " but offer NO SOLUTIONS. Some are downright RUDE, and I have been hung up on several times. Also, the technician who installed my services screwed me and put on the paperwork that I had TWO X1 boxes when I only had ONE. It took me four months on the phone to get one...

Comcast - filed a charge that wasn't owed

Posted: 2015-05-30 by    donald walguarnery
Complaint Rating:  0 % with 0 votes
The company and larry the salesmen said satisfaction guarented.I wasn't satisfised and told them not to bury cable.Company said zero balance.Then they gave to collection agency.I refused to pay.They put it on my credit report....

Comcast - Sent final bill for collection before it was due

Posted: 2015-04-23 by    lynnm21403
Complaint Rating:  0 % with 0 votes
I cancelled my account with Comcast because I had been receiving bills for work I never ordered nor received. Comcast sent the final bill for collections at Credit Protections Associations before the final bill was due! If there is even one small blemish on my credit reports, I will sue them and I won't stop until I get justice. Any comments from others who had similar experiences will be appreciated....

Comcast - Maryland, Abingdon - broken utility box

Posted: 2015-04-07 by    consumer53
Complaint Rating:  0 % with 0 votes
Called twice to have the broken down utility box in front of my house fixed.
Looks like someone rode over it and all the wires are exposed. Maybe someone can get somewhere with them after
some kids get hurt touching it. They have plenty of lines open for purchasing their products but afterwards there is
no service....

Comcast - Extortion

Posted: 2015-04-01 by    JohnWil
Complaint Rating:  0 % with 1 votes
Beginning with my signing up for an account in August of 2014, I proceeded to pay for three months of HDTV, DVR, and several channels that never worked. After several attempts to resolve this with communications through both online chats and phone calls, my issue was finally resolved after they agreed to send out a tech to investigate my issue. Once the tech arrived, he proceeded to perform the same diagnostic checks that the original installer had done to no avail. Once completed, this tech eventually checked the connection on the back of my house and found an archaic filter attached to my connection...

Comcast - Billing problems, service disconnect, horrible customer service

Posted: 2015-01-22 by    DGutten
Complaint Rating:  100 % with 1 votes
The quick version: Comcast sent my bill to an email address they created and that I didn't even know existed, then disconnected my service for non-payment without any attempt to notify me. Trying to contact them resulted in more than an hour of making phone calls, most of which were disconnected by their system before I ever got to speak to a human being. We'll be using a T-Mobile hotspot for our in-home Internet from now on.

The long version:

We recently moved to the Atlanta area, and the only decent (price & speed) option for Internet service was Comcast/Xfinity....

Comcast - New Mexico, Albuquerque - Incompetence, Lies, & Deceit

Posted: 2014-12-28 by    jab7
Complaint Rating:  100 % with 1 votes
I buy internet services from Comcast (CC). Recently my service went out and I had to make multiple calls to CC. Each call lasted 30 to 60 minutes. I was repeatedly put through a series of time consuming steps that fit their agenda.

After multiple calls, a tech rep finally admitted to me that my internet box was obsolete and needed to be replaced. When I asked why I had not been notified about this problem I was told that CC had to inform the citizens of California before they informed the citizens of New Mexico. It is also curious as to why it took multiple time consuming calls to...

Comcast - Corporation Takes Advantage of Consumer

Posted: 2014-12-28 by    jab7
Complaint Rating:  0 % with 0 votes
My cable service has not worked properly for over a month. Over the past month I have made at least 8 calls to Comcast (CC) lasting 30 to 60 minutes per call and am put through a series of steps that fit their agenda.

A tech came out 12/24, replaced my cable box with a used box and left. He said to wait 45 minutes for it to work. After 70 minutes I called CC again and was put through another series of steps. "Matthew" said he would call in 35 min to be sure it was working. I am still waiting for that call. When I called back the rep said Matthew had been at lunch for 45 min and refused...

Comcast - Fight Back

Posted: 2014-12-15 by    anthunter
Complaint Rating:  100 % with 1 votes
How to fight back…..

It is obvious that comcast uses their companies monopily to play dirty, they do this because they feel they have the upper hand when in fact, they do not.. You do not need the courts to step in when you have the web (the world at your finger tips). With so many people having the same problem it would be very easy to flip the script. They have put greed before their customers, so in my opinion it would only make sense to speak in numbers.. You may not be able to bring such a large company down but you could deffinatly hurt their pockets by doing the following...

Comcast - Comcast Antispy

Posted: 2014-10-03 by    FLSTCKT
Complaint Rating:  0 % with 0 votes
Not even Comcast knows what this is. I did NOT receive this in an initial install, it just showed up and started interfering w/ shuting my machine off and CPU useage.
Somehow this came off of the internet. Process useage is through the roof!
I imagine that it reports everything that I do on the internet (and my contacts and probably my private files as well) to Comcast so they can sell that info to all takers.
I don't trust anything that I didn't ask for and I am amazed that I have this infestation on my computer. It is hard to kill too! It is NOT in your program files...

Comcast - Charges without authorization, Equipment returned and charges continued. High cost of cable TV and Comcast equipment with no battery.

Posted: 2014-10-02 by    Desire to Make Changes
Complaint Rating:  0 % with 0 votes
Comcast is now upgrading their modems for telephone and internet service with no battery for back up power. I was informed the customer can purchase the battery if desired. How greedy is this company? Cable costs have risen with poor products, service and customer service. A service protection plan was added to my statement without permission or authorization. Yet the problem lies with their equipment - not at my home! Customers were advised when Digital TV was mandated by the Government that if you had cable you did not need to obtain 2 free adapters provided by the Government. Skip a couple of...

Comcast - Cable bait & switch

Posted: 2014-08-16 by    jim from NJ
Complaint Rating:  0 % with 0 votes
Just got Comcast service installed. (Triple Play)
They have a large selection of on demand movies. They have a section for so called free movies. Very few are free.
They require you to unknowingly sign up for a subscription service, some are 2.99 and worst of all some you click in this so called free section will lead you into a 10.00 month Movieplex HBO or Cinemax. They have a premium channel and new release section which I stay away from. They are performing a classic bait and switch routine to unknowing customers. The FCC should investigate this and I would not be suprised if a...

Comcast - continued billing to closed account

Posted: 2014-08-08 by    Pamela Crayne
Complaint Rating:  0 % with 0 votes
I cancelled my service with comcast on October 3, 2013. Paid my bill in full on October 22, 2013. Problem? Comcast never closed my account. In January my bill from them was up to $800. I have called, written and emailed over 30 times. Each time being assured that the issue was corrected. Now I have one of their many collection agencies calling on a daily basis. I have disputed this debt in writing and recorded calls and still told I owe $47. I have also do reported them to the agency that handles the Fair Debt Collections Practices Act-twice. I was told to seek legal action. Their agenda is to wear...

Comcast - Alarm System not installed correctly

Posted: 2014-07-14 by    Scott1600
Complaint Rating:  0 % with 0 votes
We had the alarm system installed, and a year later we moved. Comcast moved the alarm system and incorrectly installed it in the new location, mean while I noticed my bill was charged $2000, because so they claimed I terminated the alarm service and didn't return the equipment. WHAT? I'm sick and tired of Comcast sorry customer service and sorry service Period!!! A class action law suite needs to take place....

Comcast - Alleged debt

Posted: 2014-05-26 by    deslok
Complaint Rating:  0 % with 0 votes
In 1990 I closed my Com cast account and was preparing to move out of Pennsylvania. There was a tech scheduled to pick up the converter box between 9am and 1pm but they never showed up.In 1995 I moved back and when I attempted to set up service was told I owed them 130 dollars for the box. (I called and told them it was left with the building manager but it seems they never came for it)
Needless to say I didn't get service set up.In 2005 I again applied for service and was again told I owed 130 dollars for the box. As of now its been 24 years and they still claim I owe them money. Keep...

Comcast - They will not install service to my business

Posted: 2014-05-09 by    jeremyro
Complaint Rating:  0 % with 0 votes
I have been trying to get my Comcast service hooked up for my business for almost a month. Comcast has done 2 surveys of my property and they still are not able to install service. They showed up at an appointment on Saturday 5/3/2014 and were unable to install service due to not knowing where the cable line was, in spite of the fact that they had done 2 surveys at this point. They then rescheduled the appointment for 5/5/14. On 5/5 nobody showed up at the office at all. They then rescheduled it for 5/13/14. Then I was told by a phone representative that they needed to do another survey and then...

Comcast - Tech wrecked my house and now phone doesnt work

Posted: 2014-02-14 by    thodang
Complaint Rating:  0 % with 0 votes
Comcast sent out a tech to activate my phone service (part of triple play) after I've decided to switch over from verizon landline. I was not home so I asked my sister to be there to let him in. Imagine my disappointment when I came home to find that none of my phone jacks are working. Guy ran a line from my phone hub outdoor, dangling in my garage thru my living room wall via a hole he drilled, and attached to a splitter and wires he left lying on the floor. in my basement and crawspace my stuff are all over the place, my ceiling tiles were all moved and not put back. My original phone lines...

Comcast - Harassing after they lost returned modem

Posted: 2014-01-20 by    nelsonV
Complaint Rating:  100 % with 1 votes
I switched providers for my Internet service from Comcast to ATT since Comcast was charging me $90 and their connection was spotty. It took them two months to send me a box to mail the modem to them. I sent it but it seems they lost it. Now they email me every week to threaten me even though I told them I sent it. They do not provide any options and now are threatening to take legal action against me. Avoid Comcast!!...

Comcast - Cannot understand my problem: Email

Posted: 2013-12-17 by    not so happy with Comcast
Complaint Rating:  0 % with 0 votes
Cable tech came here to install cable outlets in my new apartment. He said there is no cable in this apartment, and there never has been service in this building. He told me to call Comcast and tell them that the building needs an MDU (Multiple Dwelling Unit) host wire in order to install cable outlets, and to ask to make an appointment with them for installation. He gave me a number to call (888-895-6504) in order to get a host wire installed for this building.

At 888-895-6504, I spoke with a lady who didn't seem to know what she was doing. She was confused...

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