Comcast / Xfinity

Comcast sent a rep to my home and when he left all of the devices in the home stopped working, the IPADS, the PRINTER, the LAPTOPS, etc. COMCAST does not care, they overcharged me, then they applied my payment to another customer with my last name. My services were off for 3 days and they just do not care. It's disgusting...Internet only is almost $100.00 they are REALLY EXPLOITING PEOPLE... WISH I COULD GIVE ZERO STARS

My Xfinity number is [protected]. I order the 75Mbps internet plan for $19.99 a month. But I was charged $24.99 every month for 150Mbps plan. I didn't order the 150Mbps. If you can't put me back to the 75Mbps plan, please take my name out of the 150Mbps plan. I'm 70 years old low income elderly man. I receive SSI less than $1000 a month. I just wanted to get into the Internet essentials plan but in the end I was tricked into this 150Mbps plan. I know I can't afford it. Thank you.

On several calls where I needed to speak to an agent re Bulk Internet which cannot be handled by the digital assistant, I just went from loop to loop on the automated system asking for an agent and finally being disconnected after it would not connect me to an agent. If I ask for an agent, I should be able to get one. What kind of customer service is this? You claim to provide good customer service, but when you need it, you can't get it.

custmer service is incompetent. The phone system is automated hell! can't get to a rep. in a rarity when you do, they don't understnd English. very rude.

The phone system goes in circles. no matter what you say you end up somewhere else. com0plian theyn ignore you.

I want tech support, I billing, three times. deplorable!

they don;t want to interact with customers, just automated hell.

if I call corperate susperviosr is always in a meeting. always hav to repeat and repeat. very annoying anf frustrated.

this company should not e allowed to do business.

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From:
[protected]@yahoo.com
To:
FCC

Thu, May 23 at 8:21 PM

Hello,

So i was contacted by xfinity and i mised the call but the person left me a voicemail. They will contact me again tomorrow during certain hours so i can be sure to answer. Here is the problem, this is the same person that contacted me when i filed my complaint with the BBB. This is the same person who contacted me when i filed my complaint with the Pennsylvania Attorney General and now this is the same person who is contacting me with the complaint i have filed with you! I find it amazing that this one person is the only one who resolves disputes for xfinity? I mean i contacted xfinity over 30 times in the last year and i have never talked with the same support agent ever. But now 3 complaints filed and the same person contacts me? Strange. Well this person does not want to resolve this matter, she doesnt want to hear my side of the dispute which isnt even something that she should be disputing. She wont read xfinity's terms and conditions and she has clearly stated that the $800 visa gift card i was promised by over 25 support agents that they were all wrong and that i only get the trade in value i was told 2 months after they received my phone and i had already returned their phone and received a refund. In the terms and conditions it states that if a customer no longer qualifies for a promotion that they are to receive a new offer for their trade in which they dont have to accept or they can receive their trade in back. Thats what it says. When i traded in my phone the promotion they were offering was up to $800 off the purchase of a phone plus whatever your trade in was valued at which you could apply towards the new phone when you received it or they would send you a check. So she is saying since i returned the phone within their return policy that all i get is the value of my trade in now cause i didnt stay with xfinity? So she is saying i get punished for returning the phone and the promotion doesnt apply to me since im not getting up to $800 for a new phone. So since i returned the phone all i get is the value of my trade in. So xfinity gets to keep my $1200 trade in phone and all i get is $102 for my trade in. The only reason i traded it was because i was receiving up to $800 off a new phone and a payment for my trade in of $102! What i dont get is if i returned the phone i purchased then there is no agreement or contract, i no longer qualify for the promotion right since i returned the phone and xfinity terms and conditions state what i mentioned above and she has already told me her decision is final and all im gonna receive is the $102 for my trade in, 3 months ago she said this to me on the phone and i still never even received the$102 like she said. Not that im accepting that but i still never received what she said. So her contacting me tomorrow is not gonna resolve anything, she is the one who makes the final decision on disputes despite me being told for 8 months my $800 visa debit card was in the mail and i would be receiving it any day and it was already approved. Xfinity terms and conditions are on my side, what i was told and promised by over 25 support agents for 8 months is on my side, and how in the world this person gets to ignore everything i have stated is beyond me and on my side, yet this is who is gonna contact me tomorrow to resolve this? So either someone else needs to get involved from xfinity or the call tomorrow already has a predetermined outcome and will not resolve anything! Do you guys understand how much time this has cost me over the last year? And even though i filed a complaint with you it appears my time will be wasted again! So if this is the only person that works for xfinity that doesnt resolve disputes, lies, theft, fraud, unfair business practices and scams then where does his go from here cause this process has been nothing but a joke and will continue after tomorrow guaranteed! I want to go to arbitration then with xfinity or sue them or whatever i have to do to get my property returned or the $800 visa card i was promised. For you to let xfinity continue to get away with this is unbelievable! If what they are doing to me and others doesnt raise your attention, doesnt want to make you put a stop to their fraud and theft and screwing over consumers then all of you should step down from your jobs and let new people get in there that actually will do something! Everything i have said is 100% true and is fact not my opinion and God is my witness! My complaints with BBB and Attorney General didnt solve anything and now lets see what you will do? I dont have high expectations i will tell you that. No one cares anymore, no one does the right thing, no one does their jobs yet they expect to be over paid for doing nothing to help the little guy! Xfinity is a scam! They stole my property and wont give it back. They made promises to me for 8 months and dont care what they said and now im told this is what i get for my property take it or leave it! I returned the phone i purchased why would they think they dont have to return mine or pay me what i want to sell it for its mine not theirs they have no right to my property period! Yet its been1 year and i have got nothing all because i gave their business a chance to earn my business and what a mistake i made! What a mistake! Unreal! If xfinity was the last cell phone company in the world i would rather live without a cell phone than pay them 1 cent ever! I want my day in court cause this company doesnt deserve to be in business, they have no care inthe world about anyone but themselves, they hire the most incompetent people who lie just to get off the phone with you, they wont tell you their names or give you an employee number or anything so there is no accountability ever, everytime you call you have to start your problem over, everytime! The worst experience i have ever had to deal with and xfinity gets away with it. No responsibility, no consequences, no accountability, no nothing

Wi-fi completely down ! I have called multiple times all get is automated troubleshooting . Worthless! Try call Direct same issue. Cable keeps dropping out, can’t stream other channels. I feel like I’m dealing with a foreign country due not recommend xfinity for anyone. It started 05-24-24 I would love more details but! If u have no Communication with the provider, there’s nothing to add. I would help if u can talk a real person. All you get is loop and no support.

I constantly get spam emails. I callled trnsfered from number to number. Put on hold. Hung up on. The rep was incompetent could not speak english. Backrounds deafing. Gave wrong forwaring email. Asked fr supervidior, sent to billing. Got another number, transfrd hung uyp on had to go through several numbers, holds, transfers, and hang up to get to the right place. Mom incompetent service I hsve experience, told me not to get mad. I havea right to get mad with such comptent rude swrvice!

I want to be removed from their postal mailing list, but I cannot find a way to do this. All of their customer support options are only for customers and you can't chat with them unless you provide an account number. I receive junk mail almost every day from these people. If I ever decide to change suppliers, I can just go to their website. I hate junk mail and there should be an easy way to opt out of this, but I cannot find it. It's annoying, causes litter and pollution, and kills trees. It has no value. I would really like to know how many new customers they actually get from junk mailings.

I have been ask to switch to xfinity and in return get a a54 for around 32.00 dollars. If I switched to ur company. So I agreed to do so. Xfinity sends me a phone well sent a phone I never recieved because fed x has the right address but the carrier decided to give it to a person by name of bbobby. In 214 ther is no bobby in 214 for one for two thats not my problem but I was told from xfinity to make a police report. How and so embarassing to call waste taxpayers money to file something I have no proof of cause I cannot file a complaint to fed x because im not the sender. Thank god it was a police officer I knew. So I emailed back to ur company. This has been going on since dec 5 2023.

First off, ur customer service dept, half of them need to be fired, went as far as when I ask a supervisor for his superior he hung up on me., laughing like this was a joke because they are foriegn. Repeating myself 3 or more times.

2nd ur company ask me to switch.. And ur company a multi billion dollar company, why should I have to wait to get a replacement phone, it obviously not my fault that fed x delivered it to a bbobby in 214 and had the actual right address for me which was 316 and my name clearly was not bobby my name is heather.. I have fed x on recording admitting that the address on file was correct but for some reason the carrier supposedly let a guy named

"bbobby" sign for it in a securer building.. There is not even a bbobby on our building.. Dont understand why it

Was delivered to anyone but heather scott at 316.. Like its not my fault and I have got the shaft. The messed up part about it, I have had to get bridge pay 3 times at 20 a piece cause I need an active line to switch.. And I have wasted my gas to run get a police report the energy and time wasted 20plus phone calls getting the run around.. Then after I get the police report. I get an email stating my case was closed... Thats just crazy.. Why I provided what was ask. On top of all the [censored] im on the affordable connectivity program low income.. They stated that I could go up to xfinity and pay for another one and they will refund me when the case is worked.. Crazy cause ur customer service sucks they dont comprehend the fact that im on the affordable program.. So I feel I deserve the best phone u git at ur company just for the amount of time energy and money I didnt have... To drive to xfinity 36 miles away and police station for a police report on something I didnt have a account w fed x... Ur customer service center stinks. And most are rude.. I am a loyal customer. Any other person would of told ur company to f — off and switched all services... I really dont mean to be rude by no means, but wat ive had to deal w for my chump change back or a new fone to a company that has a multi-billion dollar is such [censored].

This is Jaime McDaniel our account address is: 516 Widener Lane South Bend Indiana 46614

We have been a Comcast/ Xfinity customer for over 16 years.

We have enjoyed your service, and even recommended it to others in the past, unfortunately I don’t know if I would do so any longer.

We have been experiencing slow and interrupted internet and tv for the last few months. I have been on the telephone troubleshooting with your good people.

(On my cellphone because the home line had no service)

We have had two service technicians visit and they were very professional and helpful, however the situation hasn’t changed. They installed the latest modem/ router, tightened all connections in our home as well as outside but this still continues. One of the technicians said there could be some upgrade work going on in our area and perhaps that could be affecting service.

Our Xfinity cable takes a long time to respond to the remotes commands, the internet is slow and sometimes doesn’t work at all. Our child can’t get her online homework done because of this.

We pay a small fortune every month and are unfortunately thinking about looking to find a different provider for internet and television services.

All that being said can someone please resolve this ongoing issue?

Thank you for your time!

J.McDaniel