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American Express Complaints & Reviews

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American Express - New York, New York - customer service???

Posted: 2015-08-17 by    Reviewer93042
Complaint Rating:  0 % with 0 votes
I tried making a purchase with my AMEX card this AM only to have the charge denied. I pay off the card in full every month and haven't missed a beat since I got the card several years ago. I subsequently made 5 calls to "customer service" only to be met by ignorant, incompetent first line reps whose primary job it is to wear down the complainant. Due to the nature of the purchase and the amount, it required transfer to a "supervisor" who possessed the same work ethic as their underlings. Every transfer resulted in the customary "phone going dead" except for the last call during which the "supervisor",...

American Express - debit not refunded after canceling the card

Posted: 2015-05-11 by    Gassan Tadros
Complaint Rating:  0 % with 0 votes
I cancelled my personal Amex card on October 2014, i had some debit on that card, that was supposed to be refunded by Amex to me, i requested to receive it by Cheque.
Since then, i received nothing, and every week i follow up with Amex on phone (costing me for international calls more than the debit i had in Amex), surprisingly, Amex response is always advising to wait, or that the request had a mistake and they need to request again, or waiting for approvals, last excuse was that delay is to due to overdue on my corporate card, every week they have an excuse.
Cheap and shocking service...

American Express - Timeshare scam

Posted: 2014-07-28 by    Danny Raposo
Complaint Rating:  0 % with 0 votes
I will try and make this as brief as possible. We travelled to Mexico in 2008 and I was interested in the promise that a new building would be constructed and I would be one of the Elite customers who got in first. After three hours of wrangling with the salesperson, I was told that to show good faith and leave a small deposit to show we were serious. After they had a deposit, I was told the deal could not be finalized until approved by management.
I kept asking the salesperson for an update and he kept saying he was waiting for an approval from the manager who is in New York. Once three...

American Express - Pre paid pass

Posted: 2014-01-25 by    Katieselement
Complaint Rating:  0 % with 0 votes
We purchased a pass card for our teenage daughter through American Express pass, we were supposed to be able to pre load the card. Our daughter would have access to balances, etc. 3weeks llater and no resolution, 5hours via phone and internet, we still don't have access to the 75.00 they took from my checking account immediately after I started the process. Now, completely fed up, requested to cancel and refund. I was told it would be 10 to 15 days. The entire process was exhausting. Reps at American Express are nice but the pass card is not a good option....

American Express - cheating card users

Posted: 2013-11-20 by    layla13
Complaint Rating:  50 % with 2 votes
I used AM card around 2 years, When I got this card immediately to apply for online banking, and then i calling them i want to know which amount i should to pay, they told me recent charges, so i just paid recent charges every month, actually, the statement and amount was wholly correct.Until today i found they charge me $193 for interests, i calling them again they told me i owe them $9933 including $900 interests from 2012 to now. I can not believe it, i check my payment history i paid almost $38, 000 already only two years by myself?38, 000+9933 that's impossible, by the way their manager...

American Express - California - Lowered my credit limit for no reason

Posted: 2013-10-11 by    abdul9197
Complaint Rating:  0 % with 0 votes
Dear AMEX,

I do not appreciate you blocking my credit limit for no reason, why would you check on my credit without any reason and lower it.
An agent confirmed I could make another transaction of $3000 but now with the new restriction I can barely spend few more hundreds.

Is it because Jason got into an argument with me? I am very disappointed and have taken out the card from my wallet.
I have already reached out to CHASE - Sapphire and gotten approved. I shall start building credit with them instead.

For now, I plan to stop using your...

American Express - North Carolina - AMEX SUCKS

Posted: 2013-10-11 by    Jon T Foster
Complaint Rating:  0 % with 0 votes
I have perfect credit score and spend $40, 000 a month between 2 cards. We use them to buy product to resale. I have never been late and used the cards and made payments based on their own rules. One day, my card quits working and I get a phone call saying they have put a limit on my cards because of debt to income ratio. No lead time or nothing. My business plan was wrapped around using American Express. I have to go acquire new cards and that takes time, or get credit terms from my vendors, once again that takes time.

So, in the meantime I have to listen to my customer bitch because...

American Express - Georgia, Atlanta - Lowering Credit Line for Incorrect and Falsified Reason

Posted: 2013-08-30 by    sshah
Complaint Rating:  100 % with 1 votes
Have been customer with Amex since 1997, paying $450 for the Delta Reserve card and also the $150 for the Gold card and the SPG cards. Recently received a letter 'we are reducing credit limit from $25, 000 to $2600' because I have recently taken some financing from other banks to open up a business! Now, last year, I made transactions over $80, 000 in total between all cards and almost the same the year before. Again, no late payments whatsoever! I called to ask and they said I would need to provide additional information to them if I wanted to have them look at the credit again. I expressed...

American Express - Late Fee and Finance Charges

Posted: 2013-07-17 by    MUFAROOQ
Complaint Rating:  0 % with 0 votes
I have been an American Express card holder since 1983. I missed making the credit card payment by one day and I was charged a late fee and finance charge to my shock. I called the customer service and talked to a rep about the charges. She started telling me about company policy and why I was charged late fee and finance charges. I asked her to waive the charges. She said she can waive the late fee but not the finance charges and she has to get a supervisor. The supervisor started telling me that they cannot waive the Fee or the Finance charges because they did it once before and it is only a one...

American Express - Maryland - Canceled Cards

Posted: 2013-05-10 by    Booda Boutique
Complaint Rating:  100 % with 1 votes
I've been a customer of American Express Business and have 3 other Amex cards since 2005. I've never been late on payments and am a great customer. We recently attempted to make a business purchase/transaction that looked "suspicious" to Amex so instead of calling and asking about the transaction they denied it, my husband had to call them to see what happened, and they then informed us that they've cancelled ALL of our cards/accounts. After 13 years of being an amazing customer...

WOW... They wonder why we opened a Chase Account!!!...

American Express - Georgia, Atlanta - Limit reduction / fees

Posted: 2013-03-26 by    S Ghiai
Complaint Rating:  0 % with 0 votes
After being a member for 20 years, my limit was reduced by half just for paying late due to problems logging in. Representative in India who I could not understand hung up on me twice and then could not help. I have calculated spending over 2 million over 20 years which they charge merchants 4% and me annual fees and interest. No more
I hope the get stUck with people who would stiff Tem I order to appreciate people like me....

American Express - Georgia, Atlanta - INTERNET HARASSMENT

Posted: 2013-02-14 by    Restitution 2
Complaint Rating:  0 % with 0 votes
I was followed on the internet for 6 months by TIMOTHY CURTIN law firm located in Atlanta, Georgia. The # (404) 262-0290. They are in collection. And client is AMERICAN EXPRESS. I was harassed in a very evil and vindictive horrifying way.

I have a debt with them and unfortunately had a (bulging herniated disk) that is very painful and has been keeping me down. I had an MRI and have record. I was in the printing industry and trying to get better at my residence. There are a lot of things I can do on the computer I have. However not for too long and sometime not at all. The last medical...

American Express - Auto Payment

Posted: 2012-10-13 by    ShaneMosquera
Complaint Rating:  0 % with 0 votes
I want to say something about AMEX. Their Auto Payment feature is very bad. It doesn't recognize when you have paid the bill early and it will bill you again for the amount it has due, even when you have paid it days earlier. Many people are complaining of this problem and Amex refuses to address it. What makes matters worse is Amex will only send you a credit check out. They won't credit back the money. Basically they are getting interest off of that money until the check they send you clears. I'm going to continue to post this everywhere until they address this. This is bad business...

American Express - California, Tustin - Offer to return Card

Posted: 2012-10-04 by    KKausler
Complaint Rating:  0 % with 0 votes
I had an American Express Platinum card. I did fall behind but agreed to pay in a timely manor. I did pay all payment exactly on time and never fell behind. They promised to give my card back with miles on it if I keep paying on time. I paid them and they did have a credit on the card in June and July cause I keep paying on it. They then sent me a letter saying that if I paid for it they would reinstate my card. It never came in. I called and Zwicker and Associates told me to wait a little time more and it would be returned to me. I called American Express last week they said that would not reinstate...

American Express - Annual Membership Fee

Posted: 2012-09-30 by    Jeannie_in_va
Complaint Rating:  0 % with 0 votes
American Express recently changed the agreement to my credit card. I felt that this was unjust as I had a satisfactory credit line with them so I cancelled the account. When I cancelled the account, I told the agent that I wanted my annual fee refunded - $95.00. I was told that it would be credited to my account. The next month I did not receive my annual fee so I called again and was told by another customer service agent that my fee would show up on the next month. This month the fee is not refunded, so I called again and was told that I needed to have done this within the first 60 days. After...

American Express - Refund Claim for Travellers Cheques - Deceased Purchaser

Posted: 2012-09-14 by    Nita Sanjiv Jhurani
Complaint Rating:  0 % with 0 votes
On going through papers of my father, who died in February 2006, I find that on July 24, 2006, my mother has sent to American Express Travel Related Services Company - Redemption Unit - World Wide Traveler Cheques Operations Center, Salt Lake City, Utah 84184 - 3650, USA, through R Net Worldwide Courier, five American Express Travelers Cheques Nos. RA 183.184.335, RA 183.184.336, RA 183.184.337, RA 183.184.338 and RA 183.184.339 of one hundred Dollars each purchased by my deceased father, SHAMSHER KASHYAP, for refund with Refund Claim for Travelers Cheques - Deceased Purchaser duly completed along...

American Express - Colorado - Abusive Aggressive Fraud Department

Posted: 2012-08-22 by    BigJimmer
Complaint Rating:  100 % with 1 votes
We closed both our American Express personal and merchant accounts after 21 years with the company. Our account was flagged by an overzealous Amex Fraud Department who felt one charge looked funny. Our account was frozen without any notification. When my Wife called to find out what was wrong the Woman who heads the department was immediately aggressive, condescending, and proceeded to threaten my Wife with damaging her credit by closing our account - unless we did exactly as she said. She told my Wife that she could not call anyone else for help and that each call would be routed directly to her,...

American Express - Florida - poor customer service

Posted: 2012-08-04 by    Adamms Family
Complaint Rating:  0 % with 0 votes
I have been a loyal member of American Express since 2002. I have one other credit card than American Express and have a credit score of over 800. Last month I paid my card off in full however did it after the midnight cut off. I called to see if AMEX would work with me to credit the $25 late fee and the $47 in interest charges and they declined. Discover Card accomodates and I never have issues. Amex is not worth the money if you are looking for a credit card....

American Express - Customer Service, Fraud

Posted: 2012-08-03 by    Russell Upsomgrubb
Complaint Rating:  100 % with 1 votes
I had filed an earlier complaint with the CFPB regarding American Express asking for my tax return information from the last three years. I found out why this happened- I received an AmEx Delta Miles Gold card, and shredded it and the paperwork without even looking at it, thinking it was an unsolicited offer from AmEx. About three days later, finally, on about my ninth call to American Express regarding this matter, I found out that there was a second person signed on to the card named Arnold Gonzales. I don't know any Arnold Gonzales and have no idea who that is. However, yesterday morning,...

American Express - Erased 175,000 rewards points from my account

Posted: 2012-06-05 by    Dambress
Complaint Rating:  80 % with 5 votes
I have been a cardholder for about 25 years. I have always paid my bill in full every month. In I had financial difficulties for the first time in my life. My AMEX statement came...it was $5, 000...I sent them $1, 000 and called them immediately to let them know I would get it settled ASAP. They asked me to commit to paying them $350 a month. I said I would...but told them that my intentions were to pay them much sooner. They insisted that I agree to have the $350 a month automatically drafted from my checking account...and I refused. Over the next 100 days I paid them in full...plus paid their...

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