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2.4 448 Reviews

American Express Complaints Summary

145 Resolved
283 Unresolved
Our verdict: Engaging with American Express, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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American Express reviews & complaints 448

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4:36 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

American Express - Credit threats and demands,

I recently received a demand for payment from America Express, more of a threat really. If I did not pay them $7500 within 3-day they would reduce my current credit significantly, thereby raising my credit to debt percentage, causing me to go the above 30% credit usage limit most financial institution track, so I can be put into a higher credit risk, and...

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5:50 pm EDT

American Express 100%lack of service

i simply called today and told the guy today I talked to an indian guy 5 weeks ago.

He said I was preapproved for a blue card interest-free transfer for 12 months and some sort of reward.

The guy today wanted to make it a hassle knowing where this was going I simply asked for a manager. 08/17/2023 4:29 PM His reply they don't have managers(? how can that be. I went on with refusal I asked him where I could send a complaint so they could listen to the tape. He didn't know(?)Asked for his name maybe not real Alim I asked for a confirmation number nothing he kept on I told him I had three people listening I asked for a manager I asked for a confirmation number I asked where to send the complaint 7 times. He then said I was unreasonable. (?) and then hung up in the last month it is the same AMEX has totally changed customer service never before always stellar service since 1991 just like this too many caps Amex i guess,indian, pm. lack of service, i,lack of service are now no capitals this is even a pain

Desired outcome: Basic service is nothing special just basic service w/o an argument and constant refusal.

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12:04 pm EDT
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American Express Subject: reconsideration request for platinum business american express application

Dear American Express Customer Support,

My name is Gregory Shapiro, and I have been a loyal member of American Express since 1990. I am reaching out regarding my recent application for the Platinum Business American Express card, which unfortunately resulted in a denial on August 5, 2023.I value my relationship with American Express and have had a long history of positive experiences with your company. I am writing to address the denial of my application, as I believe there may be some context that could provide a clearer perspective on my financial history.

In 1991, I faced a significant hardship when my wife fell terminally ill. This financial hardship had a profound impact on my credit and financial situation during that time.

However, I am pleased to inform you that I successfully managed to overcome these challenges over the years. Through hard work and dedication, I have not only rebuilt my financial stability but have also maintained an impeccable credit score for the past 25 years. I have established a thriving and successful business and am fortunate to be engaged in frequent travel due to its success.

The Platinum American Express card offers benefits that align perfectly with my business needs and travel requirements. Given my financial recovery and my consistent responsible financial behavior over the past several decades, I am eager to become a Platinum Business American Express cardholder.

I kindly request your assistance and guidance on how to proceed with a reconsideration of my application for the Platinum Business American Express card. I would greatly appreciate any insights or recommendations you may have on steps I can take to demonstrate my current financial stability and responsibility.

Please let me know if there are any specific documents or information I should provide to support my request for reconsideration. I am fully committed to demonstrating my eligibility for the Platinum Business American Express card and would greatly appreciate your guidance in this matter.

Thank you for taking the time to review my situation. I am confident that my successful recovery from past challenges, coupled with my current financial standing, qualifies me for the privileges that the Platinum Business American Express card offers. I am excited about the opportunity to further enhance my business and travel experiences through this prestigious card.

I look forward to your response and appreciate your assistance in helping me pursue this request for reconsideration.

Sincerely,

Gregory Shapiro

American Express Member Since 1990

Tel.: [protected]

email: [protected]@yahoo.com

300 Winston Dr.Apt.2922

Cliffside Park, NJ 07010

Desired outcome: I would like to be approved for Platinum American Express Card

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11:20 pm EDT
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American Express Customer service/fraud dept

I called June 30, 2023 to report multiple fraudulent transaction on my account

My card was cancelled and I was told a replacement will be sent 7-10 business days

It never happened

I have called 6x and each time another replacement card was supposedly sent

I’m a disabled gulf war vet and my VA funds deposit on this serve account since 2018

I’m behind on bills due this delay

Desired outcome: I need either a new card immediately or send me my money and cancel the account

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8:40 pm EDT
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American Express 2 $50 gift cards

I purchased on 8/5/23 2 $50 gift cards for my sons birthday to use on a STEAM platform because he loves gaming he tryed to us and a $1 hold was added the system stated to wait 3 to 5 bus days for full processing. birthday finished next day still not cleared no gift usuage. Monday 8/7/2023 still cant use card on 8/8/23 called 800 on card was told the STEAM mercharnt is restricted use at a different mercharant. Tried AMAZOn still declined used at verizon still declined tried my credit card company still decline called the number on website per aggreement to request refund was told at wrong line call number on card again spoke with another agent who cant even read the scriptor correctly told me to use at a differnt merchant i am not going to a store and look a fool. I want my refund i am a singe mom who works hard not to have money thrown away asked to speak with a supervisor because processing of a refund can be 3 wks and then wants me to prove my address this is rediculous i will scream from all social media to no one purchase these cards again I want my refund and this company to be aware they cant do this to people I have been on my phone over 3 hours to rectify this issue - my email is [protected]@gmail.com

Desired outcome: I want a full refund and compensation that my autistic son on his birthday could not use the gift cards for his STEAM gaming purchase and I feel a fool that i thought this was a safe way for him to use a gift card

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9:56 pm EDT
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American Express Unauthorized charges

I discovered that my card was used for unauthorized charges of almost $1000. And I reported it to the american express serve card and I also done every step that was asked of me so I could get my money back, but I didn't get a penny back and I don't understand why I didn't? This was a very stressful and emotional rollercoaster which I am still suffering from. I didn't know that I could reach out to anyone else about it to help me. I have lost so much over the past few years due to unauthorized charges and during the pandemic my unemployment account through the state was hacked and they took every penny I had and I only got back a third of that, and my direct express card has took most of my check due to unauthorized charges for the past 3 months even though I had locked the card online and it is a lie that your safe and protected if it's locked. So I found this online a few minutes ago so if anyone can please tell me how I can get my money back I would truly appreciate it because at this point I can't recover, it's happened so much that i'm suffering and doing without things while someone else has created a nightmare for my daily life. Please help me or tell me how I can help myself, all this is so hard to deal with. Thank you for reading my story and I hope I can get some help.

Desired outcome: Want my money back

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11:35 am EDT
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American Express American Express credit card with Bonvoy Rewards

During an up-grade presentation at Marriott Vacation Club, Orlando, Fla.

I applied for and received a American Express Bevy Credit card which was to be used for the up-grade as extra Bonvoy points were available if used. This transaction took place on May 18, 2023. After 2 months and 2 purchase statements from American Express showing over 135,000 Bonvoy points earned not one point has been posted to my Bonvoy account. After several phone calls to American Express and Marriott Bonvoy, over 12 calls, I was told my account at both was the same: account names, account numbers, points to be issued, e-mail address, phone numbers, but no knows how to activate my account. American Express and Marriott Bonvoy need to have better communication with their customers.

Desired outcome: i'd appreciate response and to received my earned Bonvoy points.

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10:12 am EDT
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American Express Personal credit card

Recovery of Accidental payment to very old and expired American express Account

To Whom it may concern,

I send this email in desperation for some help with an unusual matter that does not fit into a convenient category. I am hoping to reach someone within American Express who will take ownership of this unusual problem and see it to a positive outcome. Let me explain,

Back prior to 2016 my wife and I had an America Express CostCo credit card. The card was in both my wife's name and my Name. We have not used this card since 2016 and as I understand, the ownership of these cards was somehow given to CitiBanc. Even though we had not used the card since then, the card's number and payee information remained in my bill pay list which I have through my credit union, TruWest. On May 8th of this year, while trying to pay a different credit card company, I accidentally instructed my credit union to perform an electronic payment of $5000.00 to the outdated American Express Costco card. The actual transaction occurred on May 10th; however, I did not realize my error until after the payment was sent.

I have attached proof of the electronic transaction which was provided to me from my credit union in addition to several screen shots of my account. It contains, I believe, the relevant information of the transaction. Part of its information follows:

Payment requested on 5/8/23

Payment sent on 5/10/23

Payee: American Express

Amount: $5000.00

Account #: [protected]

Payment sent from: TruWest Credit Union account ending in 6660

Confirmation #:QBCCWTQZ

my phone number: [protected]

my email address: wade.[protected]@gmail.com

my Name: David Wade Eickbusch

truWest email: [protected]@truwest.org ;

My credit union has indicated that the payment was received by American Express.

I can still get transaction data on this account by dialing the American Express general number and entering the account number. The information it provides is that a $5000.00 payment was received on May 10th, however, the balance indicates zero dollars.

Please assign someone to work with me to recover this payment. Because it is unusual, I believe that some investigative work will need to be done by American Express to determine the location of the payment. I can provide whatever info that is needed over the phone or in conjunction with TruWest. I would also be willing to start another credit card and transfer the $5000.00 into it if this can resolve the problem more easily.

Sincerely,

Wade Eickbusch

Desired outcome: Return of $5000.00 Accidental Payment

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3:32 pm EDT
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American Express american express, has me rated negatively, in ALL of the 3 LOUSY discredit reporting agencies

PLEASE HELP ME!

I paid my bill in August of 2019, in the amount of $904.08, and American Express has denied receipt of the payment stating I owe them $903.71, causing me to have a negative rating on the deadly credit reporting agencies. This has persisted to exist even though I have sent numerous faxes, and a return receipt request, with a copy of my bank statement indicating the payment to them.

My home is in DIRE NEED, of structural repair, and I need to borrow some money to get the necessary work accomplished, the asanine control the credit reporting agencies have on the ability of people to survive and navigate in this society is devastating to people like me. I'm a senior/veteran, living on a FIXED income. And AmEx, is keeping me from getting the help I need.

company's information: Account identifier [protected],

AmEx card number: [protected].

Desired outcome: I DEMAND an APOLOGY, & the money refunded for what I've paid for faxes & return receipt postage. And of WHY they have denied my payment, if they didn't receive it to finalize my payment, I DEMAND to know who stole it.

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Update by Julia Coker
Jul 24, 2023 3:38 pm EDT

forgot to add this is crucial to this report

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2:16 pm EDT

American Express Account closure

On May 23rd, I made two payments to my account that were returned for $400 and $600. I had recently changed bank accounts due to divorce and had forgotten to add the funds to the new account before I had the payments processed. Around the same time, American Express upgraded my Delta Amex to silver and sent me a new card to my old address, that card was returned to them. I then received notification that my account was closed. I immediately called AMEX, made a payment of $1,288.35 and the representative told me my account would be reinstated. I never received a reinstatement notice so I followed up and was told that they could no longer reinstate my account due to my fico score. I did not authorize them to pull my fico score, nor should have since I was already an established customer and approved for the card previously. I have exceptional payment history with Amex with no other returned payments on my account. Even after explaining my situation to several customer service representatives, I am still being told I cannot reinstate my card unless I reapply. I do not want to apply for a new account as I am working to build my credit post divorce and do not want any inquiries or new accounts on my credit report. This card is something I use daily and pay off monthly, and that can be shown in my account history. The unexpected closure of this account his significantly impacted my credit score and financial health in a negative way.

Desired outcome: Reinstate account

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7:50 pm EDT
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American Express car rental insurance

I filed a claim in April with Amex insurance for damage to a rental car. i have had 4 months of constant asking for documents. i send the documents and then they send another email asking for the same documents. I have called Amex repeatedly and asked for help to resolve the issue. I have been told they do not need more documents and it would be resolved. Then after speaking again today I get an email asking for the same documents I have provided. it is a a horrible experience. This is the worst customer service i have experienced in years. It is beyond comprehension how anyone can be this either incompetent or acting in a fraudulent manner. I have pleaded for help to resolve this matter

Desired outcome: pay my claim

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5:12 pm EDT

American Express Dispute: Ref. No.D-[protected]

And not even an acknowledgement as a response? You continue to prove my point below. Do you force me to pursue this through other venues?

From: [protected]@icloud.com

Subject: Customer Service Declining

Date: July 8, 2023 at 7:29:12 PM PDT

To: [protected]@aexp.com

American Express has been my first choice for all major purchases primarily because of the excellent customer service. However, something in your business priorities have changed leaving me frustrated and enraged.

A recent Ebay purchase for an advertised “brand new, never opened" air-fryer was sent obviously opened and/or used previously. As I explained to Ebay, the seller, and Amex, it arrived without a manual and a plastic bag which I thought was to hold the manual. After downloading the manual, the bag was to have held the inner tray which was already in the unit, and instructed removal of packing tape on the drawer for which there was none. The danger of plugging in a potential fire-hazard is obvious.

After dealing with the new Amex “customer service,” I asked this to go to the Fraud Department but it never did. Only half of my details were recorded on my file, proved when calling once again to get this resolved and being told “I don’t see that in the notes.” I won’t repeat all those details again in this letter. The tone/emphasis the agent used saying “American Express Blue” was clearly demeaning as in “ONLY” Amex Blue. Supervisors were shielded from my inconvenience with “they’ll just tell you the same thing” which is dismissively offensive. When my request was finally granted, I made the stipulation “after 1pm PCT” yet three calls came in at 9am. “Oh, that wasn’t in the notes,” was repeated later and I had to say twice that the next day, Friday, I had a medical appointment at 1pm and of course, that is when someone called. These calls cannot be returned, so how committed are these supervisors to resolution, truly? Or Amex, for that matter.

The phone agent protected the supervisor; Amex protects the companies charged, but the customer appears no longer the top priority.

Before I cancel my American Express, paid in full every month after over a decade, and choose another card that merchants are happier to welcome, I am offering the opportunity to keep your customer. If it matters.

Charles S. Waxberg

“Blue” Amex: ….93004

Ref. No.D-[protected]

Desired outcome: Reopen dispute, prioritize the CUSTOMER, and if you call include a way to RETURN a message. I do not use a smartphone and I'm not alone there.

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4:58 pm EDT

American Express American Express Gift Cards LOCKED

All my business Gift cards purchased from AE are no longer working. I have been contacting the customer services of AE gift card and Credit card sides for long year, and have no resolutions.

My AE Credit cards were closed 2 years ago, and by around the same time, I discovered that all my previously purchased AE business gift cards are also no longer working. BUT all those were paid in full.

I have been contacting both GIFT CARD side and GIFT Card support told me everytime it was deactivated by Credit Card. When I call Credit Card side, they all tell me that they have nothing to do with GIFT CARD.

I have been struggling with AE stole all my money and freezed my business gift cards purchased. I am saying all my previous purchased AE Gift cards.

Desired outcome: AE need to reimburse my unused business gift cards that have deactivated.

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10:30 am EDT
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American Express American Express® eGift Cards

It took 2 Days to buy a American Express Gift Card. I called first to make sure Walmart would accept it. Called them to make sure it would work at Walmart. Finally got my $2000.00 gift card to buy a computer. Went to check out. My gift card shows all the.10 cent check if this card is real from Walmart but has not processed one of them so the card looks fake, no purchase will go through. Called American Express gift card 1-800 number and they insist I have to call the number with the order that gives 3 option and no person. I am stuck with a $@000.00 gift card minus.50 cents pending charges from Walmart and no computer. I WILL NEVER buy from American Express again!

Desired outcome: REFUND ALL MY MONEY!!!!! so I can buy my Computer with PayPal

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Update by Cat&Mouse
Jul 14, 2023 3:12 pm EDT

Ok My message has sat a week? Still no reply and no refund and no card working and I am out $2000. OMG You people are THIEVES!

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Amexl
, US
Jul 03, 2023 4:04 pm EDT
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Amexl
, US
Jul 02, 2023 1:20 pm EDT
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Post the card without the black bars and I'll show you how to use it

Author of the review
Cat&Mouse
Cat&Mouse
Colorado Springs, US
Jul 02, 2023 3:05 pm EDT
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Replying to comment of Amexl

Not a chance... The card shows registered, you are receiving validation request yet you have stolen a total of $1.00 in pending charges so far over 2 days at .10 cents a piece and declining purchases/validations from your end. Your site says the longest I need to wait is 15 minutes. You refuse to allow me any purchases anywhere. It has been declined at PayPal, Walmart, eBay, etc. See Screen Shots. I have reported you as fraud to the Federal Trade Commission, My Bank and The Attorney General of Colorado. Due to the track record of your solved cases I am not going to post anything as compromising as a full card number here. You are thieves!

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Amexl
, US
Jul 03, 2023 2:34 pm EDT
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Replying to comment of Cat&Mouse

Impossible to help with that attitude, the card is locked, without the numbers it's impossible to unlock

Author of the review
Cat&Mouse
Cat&Mouse
Colorado Springs, US
Jul 03, 2023 3:12 pm EDT
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Replying to comment of Amexl

[protected]

A
A
Amexl
, US
Jul 03, 2023 4:05 pm EDT
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Replying to comment of Cat&Mouse

Try to send a private msg, thank you

Author of the review
Cat&Mouse
Cat&Mouse
Colorado Springs, US
Jul 06, 2023 4:55 pm EDT
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Replying to comment of

I CAN NOT REPLY IN MESSAGES! IT IS NOT ALLOWING ME TOO> Reporting you to the FTC right now as we speak. There is no way to send a message in any browser. I have tried. Goes to a black page.

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Amexl
, US
Jul 06, 2023 5:20 pm EDT
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Replying to comment of Cat&Mouse

Send a new message, the reply option is having trouble redirecting messages, sorry for the inconvenience

Author of the review
Cat&Mouse
Cat&Mouse
Colorado Springs, US
Jul 07, 2023 3:08 pm EDT
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Replying to comment of Amexl

I sent your new message Yesterday?

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4:50 pm EDT

American Express Gold delta airlines american express card

Since I have a great payment history my referenced card was nearing its limit and Amex accepted charge that immediately sent the card over its limit. I have tried several times to work out a solution with customer "service" reps. The last person suggested that his manager does not take calls and if I have a complaint I should write a letter to American Express Company, Tower C, 200 Vesey Street, New York New York 10285...

How helpful!

D. Caskey

Desired outcome: Increase the credit limit.

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12:43 pm EDT
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American Express Warning!!! No hilton honors points were ever credited from promotional offer

WARNING! DO NOT OPEN A CREDIT CARD ACCOUNT WITH AMEX IF OFFERED A PROMO FOR HILTON HONORS POINTS! IF YOU EXPECT THEM TO RESPECT THEIR OFFER... BEWARE! THEY LIE AND DEFRAUD!

In late Feb., I found an offer online for 75,000 Hilton Honors points for opening a new credit card account. The only reason I applied was to get those points. I never received those points. I have called customer service three times about this specific issue and was promised that the situation would be resolved to my satisfaction three times. I never received those point.

I met all criterion to qualify for those points. I spent $1,000 using the card within three months and have paid all bills in full each month.

During my last call I demanded to speak with a supervisor. That customer service supervisor told that because I had closed a previous AMEX Hilton Honors card, that I was not qualified for the points. That information never appeared on the website, in the confirmation email, and was never communication to me in multiple phone calls I had with CS beginning the first day I applied for the card.

This is a fraudulent offer, very deceptive and I am closing my account and intend to sue them in Small Claims court if it is not resolved immediately!

Desired outcome: I want the original offer of my 75,000 point plus a courtesy of an additional 50,000 points for my time and stress, deposited into my Hilton Honors account: Honors number: [protected]

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American Express Unethical Behavior and Poor Service: My Experience with American Express

I gotta say, I'm not too impressed with American Express. I mean, sure, it's cool that I can see my credit report right away, but the points system is all over the place. They advertised one thing, but it's not as easy to use as they made it seem.

But that's not even the worst part. One year into having the card, we got locked out of our online account and no one could explain why. We had to call the offshore call center multiple times just to get someone to process a payment for us. And even then, they didn't do it the way we asked, so we got hit with an overdraft fee while we were still on the phone.

It's been two months since then, and the system still isn't working right. It's not pulling funds from our bank account during the billing cycle like it's supposed to, and when it does take the money, it's not posting the payment in a timely manner. So even though we have the money to pay, the card is still unavailable for use.

And to top it all off, they keep trying to blame us for the problems. They've blamed the "merchant portal" and told us to check with our bank, but there's no issues there. It's like they're trying to make it seem like it's our fault when it's really theirs.

I'm really worried about how this kind of unethical behavior will affect people who are already struggling to make ends meet. It's not right, and it should be illegal. We need to start holding companies like American Express accountable for their actions.

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American Express Disappointing Experience with American Express: Poor Customer Service and Accessibility for Disabilities

I was really disappointed with my experience with American Express. It seems like they don't care about their customers at all. I've been having trouble logging into my account for months now, and every time I try to use their chat feature to get help, it's not available. I have a hearing disability, so I really need to be able to use chat to communicate with them. I even sent them a letter from my doctor explaining my situation, but they just told me to get a Power of Attorney instead. I've never heard of any doctor recommending that, so I don't know why they think they know better than my own physicians.

It's really frustrating that they keep removing and adding the chat feature, especially since it's the only way I can communicate with them. And they don't even make it easy to find - you have to log in first, which is impossible for me to do right now. It's like they're playing games with me and my disability, which is just cruel.

To make matters worse, they keep misspelling my name in their emails to me. I've corrected them multiple times, but they still get it wrong. And one time, they even addressed me as if I were a man! It's like they don't even care enough to pay attention to the details.

Overall, I would not recommend American Express to anyone. They don't seem to care about their customers, especially those with disabilities. It's really disappointing to see a company treat people this way.

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American Express American Express Platinum Card Review: Disappointing Rewards & Customer Service

I had an American Express Platinum card and I was pretty excited about it. I got it because it had free foreign transaction fees, a free lounge pass, and mile bonuses. However, I quickly found out that American Airlines was not part of their mileage club. I was pretty disappointed about that. Also, I found that most of the lounges were closed or not accepting the card. That was a bummer too. Then I learned that few overseas vendors wanted me to use American Express. I was trying to arrange some diving and whale shark swims and was told I would have to pay more if I used the AmEx card because of the fees. I was told that on other excursions too. Few of the tiny restaurants in many countries would accept the card. So I decided not to renew it.

But then they offered me a reduced renewal fee of something like $250 so I renewed again. However, I decided of the next year it wasn't worth it. So I didn't renew the card. An auto-renewal of an insurance policy hit the card in the month after. I paid the charge. The only thing not paid was the $450 fee. I started getting calls and late notice letters so I started calling. When you call the number on the letter or take their calls, they demand you pay the $450.00. I tell them I cancelled the card. They say I have to talk to membership for that and they can't do anything. I call membership and they say OK we waived the fee since you cancelled the card. Then the next month it starts all over. This has been going on since February. It is now July. I just got a letter that says my account has been cancelled because I was late! What the heck. I cancelled the card myself.

So I call the number on the letter and guess what, it's the credit department and they can't do anything about the fee that is another department. I ask for the number of the other department so I don't have to go through them again. She gives me a number. Guess what, when I called it was back at the Credit section and the whole thing starts again. I have been on the phone or on hold for over an hour. I am now on hold with a credit supervisor "who is trying to work this out." I'm glad I wrote down the name and extension of the person from last month because that got me to the supervisor. If you do work with them, keep notes of all calls. I didn't start keeping dates and names until last month. I don't have records of my March, April or May calls. The history what got me to the supervisor. Now they just came back on and said everything was zero'd out and there is nothing more owed. Stay away.

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American Express Disappointing Customer Service: My Experience with American Express

I just gotta say, American Express ain't all it's cracked up to be. I've been a loyal customer for over 25 years, paying on time and everything, but when I had a problem with a charge I didn't recognize, they treated me like dirt. And I'm not the only one - they seem to have a real problem with women over 64 and immigrants.

I called customer service to dispute the charge and get an explanation, but they just transferred me from one office to another and asked me the same questions over and over. It was like they were trying to wear me down or something. Finally, I got fed up and told them I wanted to use my points to pay my account and close it. They said they'd send me a statement with the settlement, but when the month ended and I went to pay, the bill didn't include my points. I had to pay part of it with my points and part of it with cash, and they still charged me interest!

I sent a letter of complaint to the president of the company, but they never acknowledged it or investigated my unknown charge or my earned points. And when I asked them to communicate with me by email instead of phone, they just left me a bunch of messages anyway. It took them three months to give me back my money, and they never even apologized.

Honestly, I don't know why anyone would use American Express. Businesses prefer Visa, and in Europe they don't even like it when you pay with Amex because of the crazy exchange rates. Save yourself the frustration and disrespect and go with someone else.

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American Express Customer Reviews Overview

American Express is a globally recognized financial services company that offers a wide range of credit cards, travel services, and other financial products. The company has a strong reputation for providing excellent customer service and innovative products that cater to the needs of its customers.

One of the most notable features of American Express is its rewards program, which offers a variety of benefits and perks to cardholders. These rewards can be redeemed for travel, merchandise, and other valuable items, making American Express a popular choice for frequent travelers and those who want to maximize their spending.

In addition to its rewards program, American Express is also known for its excellent customer service. The company has a dedicated team of customer service representatives who are available 24/7 to assist customers with any questions or concerns they may have. This level of support has earned American Express high marks from customers who appreciate the company's commitment to providing top-notch service.

Overall, American Express is a highly respected financial services company that offers a range of innovative products and services to its customers. With its strong reputation for customer service and rewards program, it's no wonder that American Express is a popular choice for consumers looking for a reliable and trustworthy financial partner.

American Express In-depth Review

Overview: American Express is a renowned financial services company with a rich history. It offers a wide range of services and products to cater to the diverse needs of its customers.

Customer Service: American Express excels in providing top-notch customer service. Their response time to inquiries and complaints is commendable, and they offer various support channels such as phone, email, and live chat. The customer service representatives are known for their friendliness and professionalism.

Card Options: American Express offers a variety of credit card options, each with its own set of benefits and rewards. The annual fees and interest rates associated with these cards are competitive. Moreover, American Express cards are widely accepted worldwide, ensuring convenience for cardholders wherever they go.

Membership Rewards Program: The Membership Rewards program offered by American Express is highly regarded. It provides a wide range of rewards in categories like travel, shopping, and dining. The redemption options are flexible, and the program offers great value for money in terms of earning and redeeming rewards.

Global Acceptance: American Express cards enjoy global acceptance, making them a reliable choice for international travelers. The coverage and availability of American Express acceptance in different countries and regions are impressive. In comparison to other major credit card networks, American Express holds its ground in terms of acceptance.

Security: American Express prioritizes the security of its customers. They have robust fraud protection and detection systems in place. In case of unauthorized transactions, they have liability policies to protect cardholders. Additional security features like virtual card numbers and purchase protection further enhance the safety of transactions.

Fees and Charges: American Express cards come with transparent fee structures and policies. While there are annual fees, late payment fees, and foreign transaction fees, they are competitive compared to other credit card issuers. American Express ensures that customers are well-informed about the fees and charges associated with their cards.

Online Banking and Mobile App: American Express provides an excellent online banking platform and mobile app. Both are user-friendly and easy to navigate. They offer various features and functionalities, including account management, bill payment, and transaction history. Integration with other financial management tools adds convenience for users.

Merchant Services: American Express offers comprehensive merchant services, including payment processing solutions for businesses. The fees and rates for merchants are competitive, and integration with point-of-sale systems and e-commerce platforms is seamless. This makes American Express a reliable choice for businesses.

Overall Satisfaction: Overall, American Express leaves customers highly satisfied with its services. In terms of customer satisfaction, it stands out among other credit card issuers. It is recommended for various types of users, including frequent travelers and small business owners, who can benefit from the wide range of services and rewards offered by American Express.

How to file a complaint about American Express?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with American Express in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with American Express. Include key areas such as transactions, steps taken to resolve the issue, the company's response, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps to effectively file a complaint or review about American Express on ComplaintsBoard.com.

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Contact American Express customer service

Phone numbers

+1 (800) 528-4800 +1 (800) 492-3344 More phone numbers

Website

www.americanexpress.com

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