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American Express

American Express review: Travel

L
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2:02 am EDT
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I made the flight reservation for my family.

On October 28, 2023, I called AMEX to change my flight. I spoke with the representative and as I was told that my flight was updated from November 6, 2023- November 12, 2023 to November 3, 2023 -November 12, 2023.

One hour later we received the email that our reservation got cancelled.

I called AMEX to find out the reason for my cancelation. Another representative reviwed all information and said the previous representative made a mistake and that is why our flight was cancelled. He started working on reinstating the flight. After 1 hour and 5 minutes, he said that everything was good and that our flight was reinstated. I decided to check airline website to check the reservation. I did find the reservation but it wasnt the main cabin reservation but tyhe basic.

I called the AMEX customer service again and I was explained that for some reason that part of info was missed. And I was told that now I had to pay $213 per passenfer to change to main cabin. I explained the representative that my original reservation was main cabin and that I already paid these money. He said that he needed to file a complaint that will take up to 6 weeks to get resolved. Finally, I logged in back to the airline website and checked the seats i had without additional cost, this time I had to pay for.

I wasted 3 hours of my time, and AMEX charged me $500 extra dollars until AMEX resolves the problem. What is that?

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  1. American Express Contacts

  2. American Express phone numbers
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    American Express Loans
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  3. American Express emails
  4. American Express address
    200 Vesey Street, New York, New York, 10285-3106, United States
  5. American Express social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024