Payoneer
reviews and complaints

Upon researching online reviews and complaints about Payoneer, I came across sites like Pissed Consumer, Complaints Board, Trustpilot, scam report, etc., where I read many (and I mean MANY) customer reviews spanning several years, all complaining about the exact same procedure Payoneer is using on me.

So, it seems this is not an isolated incident.

Almost a month has passed, and because I am tired of waiting for my money to be released, I will escalate this matter to the Consumer Financial Protection Bureau (CFPB), a U.S.government agency dedicated to making sure you are treated fairly by banks, lenders and other financial institutions. Additionally, I will share this entire story with the International Consortium of Investigative Journalists (ICIJ) because they also appreciate learning about such corruption cases.

When you eventually get this message from Payoneer "customer service" you know that you will never see your money again:

"I extend my sincerest apologies for the inconvenience caused. After thoroughly examining your case, I regret to inform you that it is still under diligent review and evaluation by our dedicated team. At present, we do not have any substantial updates or resolutions to provide you with as of this moment. Rest assured that our relevant department is actively working on resolving your concern expeditiously but comprehensively and will reach out promptly once a resolution has been reached or if further information becomes available."

If you enjoy taken for a ride and been treated like a fool by pretentious meaningless bla bla bla

Payoneer is the one to go for. No competition here.

Everyone else, please contact me.

I'm a South African Resident.

Over the years I received Air B n B payments into my Payoneer Account.

My account was blocked on one particular occasion when I wanted to see my balance, and since then it has been down hill. Payoneer customer services are running me in senseless circles.

When speaking to a manager, I was instructed to open another new account with them so that they could then initiate a transfer to the new account. The application was never considered or responded to from their side.

When continuing to follow up with manager, they still talk about issues that don't relate to me, and then they drop the line. No follow up correspondence from them on any level.

This stinks of scam, and I am infuriated to have been locked out of a nest egg

The reason for my coming here is after being desperate to have a solution from the Payoneer Inc company.

Indeed, it's been now almost 3 months that my problem has not been resolved.

The problem starts after we sent an international payment of 1000€ on 2023-09-04 that didn't reach the receiver until now and the worst thing is that the bank has lost the payment and unable to track it, in addition of the inability to provide a SWIFT document as proof of payment to give it to the receiver (supplier).

So during all this time, no matter what question I asked by email, phone or whatsup service, all their answers were like following:

>>> please give us 1 to 3 business days, I appreciate your continued patience during this challenging time.

Last 10 sept, I withdraw $350 from my verified payoneer account. They asked me to verify my account again and I again verified my account. After verification now they don't want to give my money back, neither my account balance nor my local bank account.

Also I contacted their support team so many times they didn't help me. They harass me so many times.

I now I don't know how to get that money back. I talked with my so many friends they also said payoneer is harassing them also.

Please reply me here: [protected]@gmail.com

Hello, sorry for posting here first. My account has just been opened and it was closed for no reason within 1 day. I think my account has been closed because the format of the bank form you want is created differently in the bank where I work. This is not in my hands. You asked me for my bank statement even though you checked the ownership of the account using the right methods, such as getting a small amount of money on the account when many of my friends around me attempted to open an account. I also asked for a statement of account from my bank, which I informed you, and forwarded it. This is just what happened in the process. Can you please contact me about this. Thanks.

They cancelled my payment due to unknown reason on 1 june and still it is not arrived into sender account and I asked them so many time the proof and ARN number to locate payment they are not giving me proofs and customer service is pathetic they are giving me excuses that we will forward it to the relevant team. Just these words they are repeating again and again. A big Scamers

So I have been using Payoneer for almost 3 years and everything was working good. All of a sudden Payoneer suspended my account. I am a freelancer and a businessman and unfortunately I asked all my clients to send me payments through Payoneer and they had to open Payoneer account to send me the funds.

So when Payoneer blocked my account, I was too embarrassed 😞. I did not know what to tell my clients ? Payoneer just blocked my account and up on contacting , they said they can tell me why they suspended my account. Their customer support was also helpless.

I asked them several times and am still requesting to tell me what went wrong so I can fix it but they refuse. I really wanted to know why would have they done this to me leaving me in distress and depression.

I wish they could have given me a warning or something so I could have considered what went wrong . But sadly they are so unprofessional 😞

Hello,

First they blocked my global payment service so i kept some amount which i wanted to save and able to use it when needed but last week they just blocked it too now they even not send it to me and also not giving me details also i tried to contact them via chat and emails to give my money back just just talking about account that they can't able to active it again i don't wanted to use the account i just wanted to get my money back please i really wanted they payment help me out

customer id [protected]

email address eng.[protected]@gmail.com

!SCAMMER ALERT! !SCAMMER ALERT!

!SCAMMER ALERT!

Payoneer has hold my payment since 28th may and not reversing instead of delaying more and more

If anybody is willing to destroy their businesses you are welcome in Payoneer here you will get lying support only for to make you a fool so with the passage you will forget your money because you can't do thing.

All the negative reviews you are seeing not a single person get his money back so you can imagine what will they to do to your payments

!SCAMMER Alert!

Share this review to save new users from this FRUAD company

I have been waiting for over 2 months to have this resolved and I am about to give up. Meanwhile my card and balances are frozen. I moved to Costa Rica and the addresses here are not standard but descriptive. I have submitted a bill several times and get a rejection that is not valid. They say the bill has no address on it or that it's not a physical address. I went on chat twice and am getting weary of this. They seem not to care to lose customers for some technical misunderstanding. I have been their client for over 10 years

I initiated a transfer from payoneer account to my personal bank on May 15th, 2023 and it was tagged as processed and completed same day. After 4 days of not seeing it in my bank, I contacted CS through Chat and was told to wait until 5th business day, CS mentioned to wait for another day and my case have been forwarded to the "relevant department". I waited on the email but didn't get one nor get an update. I called CS and the person I spoke with stated that I need to wait for another 4 business days while they investigate my issue so that was a total of 9 business days w/o any timeline of what happened and when it can be resolved. I sent an email, follow up and lastly contacted them through FB messenger where the person can't even provide a timeline when can I get my money. Today is the 31st of May and they still have the same response, my case was tagged as high priority and will contact me via email. I am just lost for words!

I have been receiving my payments via Payoneer directly into my paypal, in december my payoneer card was expired, and a payment came after the expiration day and for no reason the payment went to my expired card that I haven't been using, why? why didn't they send it to my paypal as usual.

so, since then I have been contacting the support with no answer, I tried to update my card, they ask for documents, I sent them many time and every time they say the document is not clear, which is not the fact, I scanned it and it's clear. I have had many complaints and no solution, and I have everything documented and will share my entire experience with my social media followers (over 500k) . I want my money back.

I want my money to be sent to my paypal account or at least to have them on my account not on an expired card.

Payoneer is a company I do not recommend to anyone. After using them for a year and a half with no issues, a week ago my funds got frozen and I was requested to resubmit the documents again since they are mismatched - which is not the truth. I have done it 3 times, waiting for 2 days to be reviewed each time, and again they got rejected with an explanation that the name on the bank details I have provided are not matching the name on my Payoneer account. I have called Payoneer customer service several times, which cost me 200 USD in my phone bills, and every single time I was told that they can not see what is wrong with the documents, since the names ARE matching and was advised to resubmit them again - which I did. I got rejected again, with the same excuse, called the Customer service again and was told to resubmit the documents again. I have refused that and asked to speak with the manager saying that this outrageous and careless behaviour will be highlighted on every social media. I was put on hold immediately and within seconds, my account got approved and my funds were released. I can not complain about the Customer service, since they are not reviewing the documents. The department who is reviewing the documents is not doing their job properly. This careless behaviour of Payoneer has resulted in spending 200 USD from my own pocket for something that is not my mistake! Instead of being afraid that your unprofessional business attitude goes on social media, you should be more concern about your departments doing their job properly. With this behaviour, you will surely lose a lot of customers.

On April 12, I tried to transfer my Patreon earnings through Payoneer to my own bank account, and 36 days have passed, and it still has not been deposited. The money was supposed to be deposited into the account on April 13. Although I have contacted five times via live chat and numerous emails, no information has been given except that I have to wait. They refused to give any answer other than saying I had to wait. They even lied about contacting my bank, and on top of that, when I asked for any proof, they contacted my bank, and they refused to give any proof. The only thing I could think is they are doing business with bad faith. I am a small-time freelancer, and I am earning my keep with my Patreon; I didn't receive any money last month and this month. I am crushed by debt. Please help me. My Transfer ID: [protected]

Hy sir I'm FahadAli form Pakistan Payoneer user I can withdraw My payment Payoneer to HBL PAKISTAN 29 March today completely almost 47 days but still I can't receive my payment in my bank account.i continue contact via chat Payoneer support but I have same copy past Answers in last 47 days also I want my payment prov or MT 103 from Payoneer not sent me can you please help me beacuse I'm very tired and dispointed about Payoneer support behavior and my fund hold without any reason also I can many financial issues for delay I hope so you are understand my request I can sent ticket number Payoneer sent me 45 days ago [protected]

DO NOT USE! FRAUD! I sent two payment requests that were paid by my client within minutes however it has been close to 3 weeks not and my funds have not been released to me. Customer care cannot give any actual information as to why there is a delay nor do they give any time line as to when or if it will be resolved.

As a freelancer this is simply ridiculous. It is my hard earned money they are not releasing.

DO NOT USE!

On 28 of March I submitted focumentation requested by Payoneer for their routine verification and received the message that my account requirments have been fullfilled. For some reason they requested to resubmit the document on the 19th of April and I did so. To my surprise my account was temporarily restricted on the 20th of April and is still restricted now. I contacted Payoneer help center by calling them, by chatting with them, and by emails. I did not receive any logic reply. All they say is that I need to wait. I can't access my funds, I can't pay my contractors. I worked very hard for those money within the las years.

Last May 5 I have transferred money from Payoneer to Unionbank. One is amount $454 and the other one is $1000. After a few minutes $454 already reflected on my bank account but the $1000 up until now is still not reflecting. The customer service keeps on telling me that my money will be loaded on May 8.

My point is why it took that long to transfer money?

What's the point of being in a digital world if transferring money would take you more than a couple of days?

At first, I was asked to provide documents for verification in March 2023. I submitted all necessary documents (including those requested additionally). Verification eventually passed, and the documents were accepted(the Message from Account Approval Department is attached), but the transactions continued to hang. I contacted the support, and they replied that everything was fine, and should just to wait a little. By the way, it wasn't my first KYC, I'd been using Payoneer for many years, always provided all the info they needed, and passed all the checks. But then they blocked my account. I contacted support, they wrote that the account is still under review (Screen 1 attached). And then they blocked my account with all the funds. I tried to contact support many times, but they don't tell me the reason and whether they'll give my money back, they just say that I'm blocked forever. I have been using Payoneer for many years and always provided all the info they were asking for. I was not noticed in scams or forbidden activities. I've just been receiving payments from Upwork. I don't know the reason, but a lot of Ukrainian users faced the same problem with Payoneer.

Dear Consumer Financial Protection Bureau,

I am writing to report an issue I have been facing with Payoneer, a mobile wallet service. On April 28th, 2023, I received a payment of $1352 which cleared on the same day and was made available in my Payoneer balance. However, my problem started when I made a transfer of $1000 to my primary withdrawal receiving account and $100 to my recipient's bank account. According to the transaction information, the payment should have been deposited on May 3rd, 2023.

When I called Payoneer customer service on May 3rd, the agent assured me that the funds were safe and nothing to worry about, and that they would reflect in my account on May 5th, 2023, PH time zone. However, when I called again on May 5th for a follow-up, an agent named Peter from PH customer service was rude and left me hanging on the phone for about 1 hour and 20 minutes. When I asked to speak to a supervisor, the agent insisted on helping me, but his tone changed when I insisted on speaking to someone who could better give me information and pull information beyond their scope. He attacked me for being agitated and insisted that his job was to help me, but I couldn't see how he could.

Despite my patience and providing him with account details to pull, he left me hanging for about 30 minutes, and when I called back, he was still the one who picked up. When I provided some details, he was unresponsive. Finally, I called again, and fortunately, an agent named Shirley acted as if she was not a customer and assumed that she knew the problem by telling me about some pending transactions and documentation that were beyond my main concern. I patiently waited and explained the situation to her, and to my knowledge, she was able to tell me that my receiving account was already closed, which was the reason the funds did not push through. I asked her why it was showing as no longer active on their end, even though my account was active on my end and had some remaining balance. She put me on hold and provided me with information that the funds would be available within the day, but as of May 5th, 2023, EST, I still do not have the funds.

I have been facing this issue for a while now, and I am very frustrated and disappointed with Payoneer's services. The false information about the availability of funds, the wrong assumptive information about my personal account, and the unreliable customer service, especially the behavior of the PH customer service, have caused me great inconvenience and mental stress. I would like to escalate this matter and request your assistance in resolving this issue.

Thank you for your attention to this matter.