Payoneer’s earns a 1.4-star rating from 203 reviews, showing that the majority of users are dissatisfied with financial services.
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Community lawsuit against payoneer
Upon researching online reviews and complaints about Payoneer, I came across sites like Pissed Consumer, Complaints Board, Trustpilot, scam report, etc., where I read many (and I mean MANY) customer reviews spanning several years, all complaining about the exact same procedure Payoneer is using on me.
So, it seems this is not an isolated incident.
Almost a month has passed, and because I am tired of waiting for my money to be released, I will escalate this matter to the Consumer Financial Protection Bureau (CFPB), a U.S.government agency dedicated to making sure you are treated fairly by banks, lenders and other financial institutions. Additionally, I will share this entire story with the International Consortium of Investigative Journalists (ICIJ) because they also appreciate learning about such corruption cases.
When you eventually get this message from Payoneer "customer service" you know that you will never see your money again:
"I extend my sincerest apologies for the inconvenience caused. After thoroughly examining your case, I regret to inform you that it is still under diligent review and evaluation by our dedicated team. At present, we do not have any substantial updates or resolutions to provide you with as of this moment. Rest assured that our relevant department is actively working on resolving your concern expeditiously but comprehensively and will reach out promptly once a resolution has been reached or if further information becomes available."
If you enjoy taken for a ride and been treated like a fool by pretentious meaningless bla bla bla
Payoneer is the one to go for. No competition here.
Everyone else, please contact me.
Recommendation: Run for the hills or if too late sue together with us!
Payoneer Complaints 202
My money
Dear Payoneer Support Team,
I hope this message finds you well.
My account has been closed and a total of €20,035.00 and $60.86 have been held without any prior notice. I urgently request that Payoneer grant me access to my account and provide me with an extension so that I can withdraw the funds. After clearing the account, I would like to proceed with its permanent closure.
I am facing a financial crisis due to this closure, which could potentially lead to the bankruptcy of one of my businesses. There are funds in the account that belong to my clients, and this situation is placing me in a difficult position.
Please expedite this matter. I trust in your assistance and look forward to a swift resolution.
Thank you for your understanding.
Best regards,
[Hakima maarir ]
[Id [protected] ]
[[protected]@gmail.com]
Claimed loss: 20030€
Desired outcome: Grant me access to my account to withdraw my funds."
Confidential Information Hidden: This section contains confidential information visible to verified Payoneer representatives only. If you are affiliated with Payoneer, please claim your business to access these details.
No constructive response from Payoneer. Blocked out from my funds
I'm a South African Resident.
Over the years I received Air B n B payments into my Payoneer Account.
My account was blocked on one particular occasion when I wanted to see my balance, and since then it has been down hill. Payoneer customer services are running me in senseless circles.
When speaking to a manager, I was instructed to open another new account with them so that they could then initiate a transfer to the new account. The application was never considered or responded to from their side.
When continuing to follow up with manager, they still talk about issues that don't relate to me, and then they drop the line. No follow up correspondence from them on any level.
This stinks of scam, and I am infuriated to have been locked out of a nest egg
Claimed loss: U$7500
Confidential Information Hidden: This section contains confidential information visible to verified Payoneer representatives only. If you are affiliated with Payoneer, please claim your business to access these details.
Payment not sent to the receiver
The reason for my coming here is after being desperate to have a solution from the Payoneer Inc company.
Indeed, it's been now almost 3 months that my problem has not been resolved.
The problem starts after we sent an international payment of 1000€ on 2023-09-04 that didn't reach the receiver until now and the worst thing is that the bank has lost the payment and unable to track it, in addition of the inability to provide a SWIFT document as proof of payment to give it to the receiver (supplier).
So during all this time, no matter what question I asked by email, phone or whatsup service, all their answers were like following:
>>> please give us 1 to 3 business days, I appreciate your continued patience during this challenging time.
Claimed loss: 1000 €+ payment feeAnd a compensation for all those troubles.
Is Payoneer Legit?
Payoneer earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Payoneer. The company provides a physical address, 16 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Payoneer has claimed the domain name for payoneer.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Payoneer.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Payoneer.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Payoneer as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Payoneer have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Payoneer and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Payoneer has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 202 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- Payoneer protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
They scammed my money
I had funds in my Payoneer account, which I attempted to transfer to my bank account on July 27, 2023, totaling $208.50 USD. However, even after waiting for 10 days, the amount did not reflect in my bank account. Consequently, I reached out to Payoneer customer support for assistance. They requested a copy of my bank statement to verify the absence of the...
Read full review of PayoneerPayoneer don't allow me to withdraw my money
Last 10 sept, I withdraw $350 from my verified payoneer account. They asked me to verify my account again and I again verified my account. After verification now they don't want to give my money back, neither my account balance nor my local bank account.
Also I contacted their support team so many times they didn't help me. They harass me so many times.
I now I don't know how to get that money back. I talked with my so many friends they also said payoneer is harassing them also.
Please reply me here: [protected]@gmail.com
Desired outcome: Please release my funds to my local bank.
Unfair Blocking
Hello, sorry for posting here first. My account has just been opened and it was closed for no reason within 1 day. I think my account has been closed because the format of the bank form you want is created differently in the bank where I work. This is not in my hands. You asked me for my bank statement even though you checked the ownership of the account using the right methods, such as getting a small amount of money on the account when many of my friends around me attempted to open an account. I also asked for a statement of account from my bank, which I informed you, and forwarded it. This is just what happened in the process. Can you please contact me about this. Thanks.
They cancelled my payment due to unknown reason on 1 june
They cancelled my payment due to unknown reason on 1 june and still it is not arrived into sender account and I asked them so many time the proof and ARN number to locate payment they are not giving me proofs and customer service is pathetic they are giving me excuses that we will forward it to the relevant team. Just these words they are repeating again and again. A big Scamers
My account that was blocked due to no reasons
So I have been using Payoneer for almost 3 years and everything was working good. All of a sudden Payoneer suspended my account. I am a freelancer and a businessman and unfortunately I asked all my clients to send me payments through Payoneer and they had to open Payoneer account to send me the funds.
So when Payoneer blocked my account, I was too embarrassed 😞. I did not know what to tell my clients ? Payoneer just blocked my account and up on contacting , they said they can tell me why they suspended my account. Their customer support was also helpless.
I asked them several times and am still requesting to tell me what went wrong so I can fix it but they refuse. I really wanted to know why would have they done this to me leaving me in distress and depression.
I wish they could have given me a warning or something so I could have considered what went wrong . But sadly they are so unprofessional 😞
Desired outcome: I am waiting for some senior manager from Payoneer to reconsider my case and give me a chance to start a new account with them
Please reach me at bayazidk40@gmail.com
blocked my payment
Hello,
First they blocked my global payment service so i kept some amount which i wanted to save and able to use it when needed but last week they just blocked it too now they even not send it to me and also not giving me details also i tried to contact them via chat and emails to give my money back just just talking about account that they can't able to active it again i don't wanted to use the account i just wanted to get my money back please i really wanted they payment help me out
customer id [protected]
email address eng.[protected]@gmail.com
Payoneer Scammed 210 Pound
!SCAMMER ALERT! !SCAMMER ALERT!
!SCAMMER ALERT!
Payoneer has hold my payment since 28th may and not reversing instead of delaying more and more
If anybody is willing to destroy their businesses you are welcome in Payoneer here you will get lying support only for to make you a fool so with the passage you will forget your money because you can't do thing.
All the negative reviews you are seeing not a single person get his money back so you can imagine what will they to do to your payments
!SCAMMER Alert!
Share this review to save new users from this FRUAD company
Cannot change the country of residence
I have been waiting for over 2 months to have this resolved and I am about to give up. Meanwhile my card and balances are frozen. I moved to Costa Rica and the addresses here are not standard but descriptive. I have submitted a bill several times and get a rejection that is not valid. They say the bill has no address on it or that it's not a physical address. I went on chat twice and am getting weary of this. They seem not to care to lose customers for some technical misunderstanding. I have been their client for over 10 years
Desired outcome: Unfreeze my account
Money Transfer
I initiated a transfer from payoneer account to my personal bank on May 15th, 2023 and it was tagged as processed and completed same day. After 4 days of not seeing it in my bank, I contacted CS through Chat and was told to wait until 5th business day, CS mentioned to wait for another day and my case have been forwarded to the "relevant department". I waited on the email but didn't get one nor get an update. I called CS and the person I spoke with stated that I need to wait for another 4 business days while they investigate my issue so that was a total of 9 business days w/o any timeline of what happened and when it can be resolved. I sent an email, follow up and lastly contacted them through FB messenger where the person can't even provide a timeline when can I get my money. Today is the 31st of May and they still have the same response, my case was tagged as high priority and will contact me via email. I am just lost for words!
Desired outcome: Get my money. The SOP of the company is too long for funds transfer, total of 9 days. Most US bank has resolution of 5 business days. The script of the CS is the same and frustrating for customers.
Money have disappeared or placed into an expired card.
I have been receiving my payments via Payoneer directly into my paypal, in december my payoneer card was expired, and a payment came after the expiration day and for no reason the payment went to my expired card that I haven't been using, why? why didn't they send it to my paypal as usual.
so, since then I have been contacting the support with no answer, I tried to update my card, they ask for documents, I sent them many time and every time they say the document is not clear, which is not the fact, I scanned it and it's clear. I have had many complaints and no solution, and I have everything documented and will share my entire experience with my social media followers (over 500k) . I want my money back.
I want my money to be sent to my paypal account or at least to have them on my account not on an expired card.
Desired outcome: I want my money to be sent to my paypal account or at least to have them on my account not on an expired card.
Complaint
Payoneer is a company I do not recommend to anyone. After using them for a year and a half with no issues, a week ago my funds got frozen and I was requested to resubmit the documents again since they are mismatched - which is not the truth. I have done it 3 times, waiting for 2 days to be reviewed each time, and again they got rejected with an explanation that the name on the bank details I have provided are not matching the name on my Payoneer account. I have called Payoneer customer service several times, which cost me 200 USD in my phone bills, and every single time I was told that they can not see what is wrong with the documents, since the names ARE matching and was advised to resubmit them again - which I did. I got rejected again, with the same excuse, called the Customer service again and was told to resubmit the documents again. I have refused that and asked to speak with the manager saying that this outrageous and careless behaviour will be highlighted on every social media. I was put on hold immediately and within seconds, my account got approved and my funds were released. I can not complain about the Customer service, since they are not reviewing the documents. The department who is reviewing the documents is not doing their job properly. This careless behaviour of Payoneer has resulted in spending 200 USD from my own pocket for something that is not my mistake! Instead of being afraid that your unprofessional business attitude goes on social media, you should be more concern about your departments doing their job properly. With this behaviour, you will surely lose a lot of customers.
Payoneer holding my money hostage for more than a month without giving any legal reason
On April 12, I tried to transfer my Patreon earnings through Payoneer to my own bank account, and 36 days have passed, and it still has not been deposited. The money was supposed to be deposited into the account on April 13. Although I have contacted five times via live chat and numerous emails, no information has been given except that I have to wait. They refused to give any answer other than saying I had to wait. They even lied about contacting my bank, and on top of that, when I asked for any proof, they contacted my bank, and they refused to give any proof. The only thing I could think is they are doing business with bad faith. I am a small-time freelancer, and I am earning my keep with my Patreon; I didn't receive any money last month and this month. I am crushed by debt. Please help me. My Transfer ID: [protected]
Desired outcome: I just want my money to be deposited into my account.
Payoneer hold my payment without any reason
Hy sir I'm FahadAli form Pakistan Payoneer user I can withdraw My payment Payoneer to HBL PAKISTAN 29 March today completely almost 47 days but still I can't receive my payment in my bank account.i continue contact via chat Payoneer support but I have same copy past Answers in last 47 days also I want my payment prov or MT 103 from Payoneer not sent me can you please help me beacuse I'm very tired and dispointed about Payoneer support behavior and my fund hold without any reason also I can many financial issues for delay I hope so you are understand my request I can sent ticket number Payoneer sent me 45 days ago [protected]
I got it my payment today
Payoneer
DO NOT USE! FRAUD! I sent two payment requests that were paid by my client within minutes however it has been close to 3 weeks not and my funds have not been released to me. Customer care cannot give any actual information as to why there is a delay nor do they give any time line as to when or if it will be resolved.
As a freelancer this is simply ridiculous. It is my hard earned money they are not releasing.
DO NOT USE!
Desired outcome: Release my funds immediately!
Also I face same issue 47 day's ago I can withdraw my payment Still I can't receive my funds
My funds are postponed illegaly by Payoneer
On 28 of March I submitted focumentation requested by Payoneer for their routine verification and received the message that my account requirments have been fullfilled. For some reason they requested to resubmit the document on the 19th of April and I did so. To my surprise my account was temporarily restricted on the 20th of April and is still restricted now. I contacted Payoneer help center by calling them, by chatting with them, and by emails. I did not receive any logic reply. All they say is that I need to wait. I can't access my funds, I can't pay my contractors. I worked very hard for those money within the las years.
Desired outcome: Access to my fundsCompensation
Delayed Transfer of Money
Last May 5 I have transferred money from Payoneer to Unionbank. One is amount $454 and the other one is $1000. After a few minutes $454 already reflected on my bank account but the $1000 up until now is still not reflecting. The customer service keeps on telling me that my money will be loaded on May 8.
My point is why it took that long to transfer money?
What's the point of being in a digital world if transferring money would take you more than a couple of days?
Desired outcome: I want my money to be reflected in my bank ASAP!
Blocked my account and stole my funds
At first, I was asked to provide documents for verification in March 2023. I submitted all necessary documents (including those requested additionally). Verification eventually passed, and the documents were accepted(the Message from Account Approval Department is attached), but the transactions continued to hang. I contacted the support, and they replied that everything was fine, and should just to wait a little. By the way, it wasn't my first KYC, I'd been using Payoneer for many years, always provided all the info they needed, and passed all the checks. But then they blocked my account. I contacted support, they wrote that the account is still under review (Screen 1 attached). And then they blocked my account with all the funds. I tried to contact support many times, but they don't tell me the reason and whether they'll give my money back, they just say that I'm blocked forever. I have been using Payoneer for many years and always provided all the info they were asking for. I was not noticed in scams or forbidden activities. I've just been receiving payments from Upwork. I don't know the reason, but a lot of Ukrainian users faced the same problem with Payoneer.
Desired outcome: I ask Payoneer Inc. to restore my account and return all my funds that were blocked.
Overview of Payoneer complaint handling
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Payoneer Contacts
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Payoneer phone numbers+1 (800) 251-2521+1 (800) 251-2521Click up if you have successfully reached Payoneer by calling +1 (800) 251-2521 phone number 1 1 users reported that they have successfully reached Payoneer by calling +1 (800) 251-2521 phone number Click down if you have unsuccessfully reached Payoneer by calling +1 (800) 251-2521 phone number 1 1 users reported that they have UNsuccessfully reached Payoneer by calling +1 (800) 251-2521 phone numberUnited States1800 1320 00031800 1320 0003Click up if you have successfully reached Payoneer by calling 1800 1320 0003 phone number 4 4 users reported that they have successfully reached Payoneer by calling 1800 1320 0003 phone number Click down if you have unsuccessfully reached Payoneer by calling 1800 1320 0003 phone number 7 7 users reported that they have UNsuccessfully reached Payoneer by calling 1800 1320 0003 phone numberPhilippines+1 (646) 658-3695+1 (646) 658-3695Click up if you have successfully reached Payoneer by calling +1 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984 2030 phone number100%Confidence scoreArgentina
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Payoneer emailscommunity@payoneer.com100%Confidence score: 100%Supportcustomercare@payoneer.com100%Confidence score: 100%Supportpr@payoneer.com94%Confidence score: 94%communication
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Payoneer address150 West 30th Street, Suite 500, New York, New York, NY10001, United States
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Payoneer social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 27, 2024
Most discussed complaints
Blocked my funds and got an email for account closeRecent comments about Payoneer company
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