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Bob's Discount Furniture

Bob's Discount Furniture LLC

428 Tolland Tpke
United States - 06042
Customer Care
1 860 474 1200 0 0
1 508 775 9191 0 0
1 800 569 1284 0 0
1 860 887 9913 0 0
Alternate Contact Address

316 Iyannough Rd # 28, Hyannis, MA 02601
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Bob's Discount Furniture Complaints & Reviews

Bob's Furniture - New Hampshire, Salem - Apollo Power Brown LeatherMaterial flaking off Reclining Sofa 20007053005 and Motibello Pearl Marble Parsons Chair 225158

Posted: 2015-11-21 by    Leslie Kimball
Complaint Rating:  0 % with 0 votes
Customer # 2767444 Leslie Kimball We purchased the sofa and it was delivered 8-29-12. Within six months it had to be replaced because the springs were broken. Within the last few months the leather has been flaking off the sofa leaving bare spots. It is especially bad on one side where the headrest,...

Bobs Furniture - New York, Freeport - Benton full sleeper

Posted: 2015-11-06 by    Ellen WeissS
Complaint Rating:  0 % with 0 votes
I purchased this sleep sofa in the freeport location n after 10 mths i fell thru the bed when the part thats supposed to hold up the mattress ripped ! i weigh 115 lbs . Ive been calling customer care line and they have been telling me what id like to hear but to no avail.This has been going...

Bob's Furniture - Rhode Island, Lincoln - Customer service

Posted: 2015-10-17 by    Reviewer19612
Complaint Rating:  0 % with 0 votes
During our recent visit to this store in south Attleboro on 10/18 I had to wait about 15 minutes to get waited on in order to make a payment on a piece of furniture. There were only 2 people available at the office desk and there were several people just sitting at several desks just taking...

Bob's Discount Furniture - Massachusetts, Stoughton - Customer Care

Posted: 2015-10-04 by    Reviewer11672
Complaint Rating:  100 % with 1 votes
If given the opportunity I would rate them a negative -10. Purchased a box spring bed frame and kitchen set for our new apartment. The delivery service or lack there of was horrific at best. Furniture was scheduled to be delivered on 10/1/15 no furniture called customer care they said they couldn't...

Bob's Furniture - New York, queens village - Wrong phone number on the american express bill

Posted: 2015-09-22 by    Reviewer27733
Complaint Rating:  0 % with 0 votes
I returned a damaged mattress for $978.78 and did not see Bob furniture store credit my american express back. When I called the number they have listed on my american express under the charge amount it is the wrong number which is 860-471-1336.

Bob please correct your records...

Bob's Discount Furniture Llc - Missing foot on bed frame

Posted: 2015-09-15 by    Reviewer13818
Complaint Rating:  0 % with 0 votes
Unbelievable! Bought a small bed from Bob's Furniture in Monroeville, they delivered it last week. We tried to put it together Sunday. Missing one foot for the frame. Have been trying since Sunday to get through to customer service on hold for over an hour total, have called the store twice,...

Bob's Discount Furniture - New York, Yonkers - policy

Posted: 2015-08-07 by    jamesdaddio
Complaint Rating:  100 % with 1 votes
I placed a deposit on a bed and mattress after returning from the hospital remembered I wanted to cancel my order as there is no room in my apartment for this bed. The salesman forced me to take the bedspread cover before I purchased the bed I later realized that the policy is that you pay for...

Bobs Furniture - Terrible quality and customer service

Posted: 2015-05-18 by    Ashcab
Complaint Rating:  100 % with 1 votes
I purchased about $2000 worth of furniture including a bed frame, mattress, sofa, and two dressers from Bob's in October 2012. I also purchased the "goof proof" protection plan on both the bed frame and the sofa. I'll start by talking about the bed.
About a year after I had...

Bobs Furniture - New Jersey, Secaucus - Goof Proof

Posted: 2015-03-19 by    Angry Pissed off
Complaint Rating:  0 % with 0 votes
This warranty is a scum!!! They tell you everything is cover when you buy but when something happen, surprise surperice whatever you reporting is an "exception" not covered.
They said cover accidental damage, my kid was playing and he ripped the liner of the ottoman, i called them they...

Bobs Discount Furniture - customer service, product

Posted: 2015-03-19 by    auti
Complaint Rating:  0 % with 0 votes
I purchases a piece of furniture last march and within the year it broke twice, same spot. This piece is called the playpen couch and each repair guy sent to fix it told us about how awful that piece of furniture was and how many times they see it malfunction. Even told us that another furniture...

Bobs Discount Furniture - special orders

Posted: 2015-03-18 by    Dragon01013
Complaint Rating:  0 % with 0 votes
I went into Bob's in west springfield ma to purchase a couch. I spoke to the sales woman about the couch and decided i wanted one of the other colors that the couch was available in. after signing the sales agreement was told that it would be about 4 to 6 weeks for the couch to come in...

Bobs Discount Furniture - Maryland, Oxon Hill - Worst Delivery Company I have ever delt with

Posted: 2015-02-14 by    claznow
Complaint Rating:  0 % with 0 votes
This was a fantastic place and Jean was amazing. I finally was going to get a good furniture set. Than came the crappy delivery. A very big happy valentine days from Bobs. The delivery didn't stop at the house as they said. I was there. He didnt even knock on the door. I saw a truck stop...

Bob's Furniture - Worst Customer Service

Posted: 2015-02-10 by    Cunsumer
Complaint Rating:  0 % with 0 votes
We walked in with intentions that we were going to receive information on couches and possibly buy. Fazi was the sales representative that assisted my wife and I. He was too aggressive and very persistent with trying to have us make our purchase that moment. At one point, we let him know that...

Bobs Discount Furniture - Massachusetts, Chicopee - Bad customer service

Posted: 2015-01-28 by    Ym3
Complaint Rating:  0 % with 0 votes
Me and my wife have bought a lot of furniture from bobs and we have been treated very bad, in May we purchased two sofas, and we noticed that the fabric is coming off both couches in different spots, so we called bobs to have a technician come out and look at it, so he came and said they were...

Bob's Furniture - Goof Proof Plan - Connecticut, Niantic - Goof Proof Plan is a waste of money!

Posted: 2014-12-11 by    rls10
Complaint Rating:  0 % with 0 votes
We purchased a microfiber sectional at Bob's in March of 2014 (9 months before this). We purchased the additional goof proof plan as we have two small children, 3.5 and 2 years old. I called to report a claim for several stains that happened over 3 separate incidents (all within the 30...

Bob's Discount Furniture - Warranty

Posted: 2014-12-02 by    L andres
Complaint Rating:  0 % with 0 votes
Purchase a Montibello fireplace 6 months ago. A 2 inch crack has appeared in the stone on the front of the unit. After reviewing the 2 photos I sent, Bob's costumer service, an expert in masonry I guess, has determined it is a natural characteristic of the stone. Mind you the entire stone,...

Bob's Furniture - Bonded Leather

Posted: 2014-11-24 by    TD0
Complaint Rating:  100 % with 1 votes
I, too, have been swindled by Bob's "bonded leather". The sofa and love seat I have are peeling...actually peeling apart...all because we had to audacity to sit on it. The furniture is crap. I'm ashamed I purchased it. I contacted customer service, uploaded photos but was denied a...

Bob's Discount Furniture / Sabrina Brown Queen Sleeper Sofa - Maryland, Hyattsville - Damaged goods

Posted: 2014-10-31 by    The Kelly Family
Complaint Rating:  100 % with 1 votes
On 9/02/14 We purchased the Sabrina Brown Sleeper Sofa and Chaise with storage.
On 9/08/14 The items were delivered damaged. The storage unit was bent, the sofa frame was bent, the fabric was snagged and unraveling. The delivery man noticed the damage immediately and informed customer...

Bobs Discount Furniture - New Jersey, Totowa - Bobs commits fraud everday with there goof proof

Posted: 2014-10-28 by    shame on bobs
Complaint Rating:  100 % with 1 votes
We bought a living room set from Bobs in late 2012, we had a newborn and a puppy and the salesman pushed the bobs goof proof saying it covers any damage the kids or dog could do plus it covers all damages from rips, tears, stains etc so after being told and reassured by our salesman that goof...

Bob's Furniture - New York, Nesconset - Product quality

Posted: 2014-09-25 by    Bad Quality Bob
Complaint Rating:  0 % with 0 votes
Bought two leather power recliners with goof proof 11/30/12. Found out leather is only where your body touches the chairs. (NOT TRUE) The vinyl starts pealing back where connected to the leather. In comes there expert repair analysis person. Says it is not a manufacturers defect.WHAT!!! I have...

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