Bob's Discount Furniture
reviews and complaints

I ordered a chair/chaise couch 2/26/21 - I received chair 3/15 and was told couch was being delivered early April. I received a phone call 3/22 that the couch would be delivered on 4/20 called customer service and was told not until 5/5. Very unhappy and will never buy from Bobs Furniture again. Very unhappy customer because I was not contacted about this via phone call or email

WE went to the outlet in Robinson Town center PA., and ordered a couch and chair and paid for it on Feb 06 2021. Delivery was scheduled for mid-March. On March 23, My wife received a picture on her phone at 0930 am, showing a brown leather couch, (not ours, ours is gray cloth), in a room that wasn't ours. My wife called the store to question what this is, and they couldn't tell her. At 200 pm they delivered a chair, (our chair), to our home but did not have the couch, and stated that it was on another truck. He also stated that we were the next stop for the couch. My wife contacted the store and was advised that the couch was not on the truck at all. This was at 500PM. We have (my wife and I), have made several calls to the store and customer service, They have all insisted that we have received the couch and not the chair, (the driver took picture of the chair in our home), This has been going on every day since the date of delivery. At this time we purchased furniture from another company and it was delivered perfectly to our home in three days. We have requested a full refund and was told that this can't be done until the couch and chair delivery issue is resolved. These people stated to contact them in 48 hrs and then 24 hrs to see if this has been resolved. I am requesting a full refund and someone to come out to our home and take possession of this chair that I have covered and placed into a corner of the game room. (IN MY WAY). I did talk with our salesman Glenn, early into this mess, He stated that he was sorry and insinuated that he has heard of these problems and said there is nothing that he can do, he couldn't call anyone or direct me to even you people.

My bed base broke and is unusable to sleep in. They can't fix this till 4-14-21. I now will have to sleep in the floor with a bad neck (spinal surgery-2 years ago) for 13 days. No one will come out and fix or look at it. I will now be sleeping on the ground when all the Bobs managers will be sleeping in there beds. I will now have to take another day of vacation to meet the people to fix 13 days from now. This is a lifestyle/living issue that will affect me physically and mentally until it is resolved. They recommended I get a hotel to sleep in a bed with my own money and waste my money for the next 13 nights. Horrible suggestion

January 30th I filed my property damage claim. Since then nothing has been done about it. My phone calls, voicemails, emails have all been ignored. I've been lied to by that independent contractor telling me that he's the insurance adjuster for the claim promising me estimates two weeks ago. To date still haven't received anything. I've forward all pictures of damages, my own estimate and tried making several attempts to resolve this. NRX logistics subcontracted Carlens Rigaud. I would of thought they would help me hold him accountable

I would never do business with this company when your furniture will look over 10 years old in a few short years. That material comes right off. And no the crap warranty they suckered you into will not cover it. Now I have to purchase a new loveseat eventhough I bought what I was told was good for 5 years but now I am told they only cover accidents and you have to prove to them it was an accident. Making crappy furniture isn't covered and they had no problem making me believe that it was when I was lied to so I would buy it. This company has very bad customer service and even worse products.

Why is the warranty for one year? October 20, 2019, and July 22, 2019, I purchased purchased. The dining set has always given me problems. The colors are fading, the table is wobbly, and now the legs are breaking. I want a refund. This is trash. I called for a replacement and was told I had to pay $20. He doesn't stand behind his furniture.

I have called the customer service number twice trying to find a solution to my problem. I have been trying to return my product for over almost 8 months. The first time I spoke to Jose who was unable to assist me and therefore just transferred me over to the Chantilly store and hung up. No one answered at the store. I hung up and called the customer service number again. This time Mario Lopez answered. I asked him not to transfer me and assist me with my return. After 10 minutes on the phone I was advised by him that he could not locate my information from my first purchase back in 2016. Therefore, I need to hang up and contact the store. I asked him several times not to hang up or transfer me. When I asked for his name he just hung up on me.
Because I have two addresses in the system he was unable to locate my information. I was forced to call back a third time and this time I spoke to Jayda who spent 35 minutes on the phone with me, located all my information and filed my claim.

The impatience and unprofessionalism of Mario Lopez and several other employees' of BOB'S Discounts Furniture is the reason I will never ever spend my money there again.

It's truly disgusting how customer's are treated by some of your employees. I will also file a complaint with the Better Business Bureau and the store it I purchased my furniture from.

Reclining mechanism makes loud clunking noise and Bob's service told us this is "up to standards" rather than being a quality defect. We filed a complaint and didn't hear anything back. We called again today and Bob's customer care kept us on hold for more than 40 minutes before allowing us to leave a callback number. When they called back they told us they had not made a decision yet but probably wouldn't do anything because the serviceman said it was "up to standards". We are sending a letter to Bobs and we are hoping they will honor the warranty and either give us a full refund or provide an exchange with a set that does not have this issue.

I ordered a new bedroom set and mattress on November 13, 2020 and while I was in the store my goal was to make a purchase I knew was fully in stock, due to COVID-19 and delay issues. When purchasing the set I was ensured by the sales associate all the items were in and we scheduled a delivery. The delivery was scheduled for December 10, 2020 and I received all the text notifications and emails leading up to the day. My window was 7:15AM to 10:15AM. At 7:23AM the day of delivery I received a telephone call from the driver indicating that one item (my headboard) was not loaded in the truck the evening prior and the bed was unable to be assembled. The driver recommend I reschedule so the delivery could be completed with all items and so that boxes associated to the bed, bedframe, and mattress wouldn't be scattered in my room, so he instructed me to contact my sales associate to make those accommodations. I contacted customer service who informed me that the headboard had just came in December 10th so that is why it wasn't on the truck, which made no sense to me because when I ordered everything and scheduled delivery the 10th was a "green light" to move forward. I took off work December 10th so if the headboard wasn't in I obviously would have chosen a different day. So I scheduled a deliver for Saturday, December, 12, 2020 though was advised that one item would be on back order (end of January 2021) that being my chest. I was concerned with this issue, because the chest was currently in a truck that did not come to my house initially, due to the order missing the headboard. The individual indicated that once the item arrives back to the warehouse it could be placed with another order. Extremely annoyed by this information and seconding guessing my judgment call with deciding to reschedule I asked for a "go back" so the truck could come back and drop off all the items and have the headboard delivered Saturday. The individual attempted to complete this task though was unable to ensure it would happen. Still extremely annoyed that a chest that was labeled mine could be given away in a matter of 36 hours was insane as I've been awaiting these items for roughly a month already. The individual continued to argue with me stating that "I sent you the receipt and it shows the chest won't be in till the end of January". I asked to speak with a supervisor. The supervisor went on to tell me the same reasoning that the request was in and I had to await to hear from the distribution center on rather or not they approved the request. More frustrated because I took off work to wait for the furniture and now I had to wait some more and wasn't even guaranteed my items were coming back. I asked to speak with a supervisor of this individual because she continue to go in circles and could not ensure my chest was coming either day ("go back" delivery or Saturday). I was hung up on. I called back and waited in a virtual que for over an hour. Had to speak with yet another individual about my issue and requested to speak with a supervisor. The supervisor stated that my situation was odd because the initial mistake of my item not being loaded into the truck was not my fault generating a reschedule. The individual relayed that he wrote up an explanation within detailed notes instructing the distribution center to hold the item for me till Saturday if a "go back" was not possible. The individual instructed that I should wait roughly (2) two hours for the drivers to complete their route and they would call pertaining to the "go back". I waited and waited and nothing. No confirmation or denial of the "go back" from no one. I once again called back waited in a lengthy virtual line and asked the status of my order to only be told it was all coming Saturday. Frustrating because I spent nearly half my day on the telephone and I STILL was not certain if I was receiving my chest on Saturday December 12th. The follow day I received a text notification of my delivery and observed the chest was not listed, so I called once again. The individual claimed it would be there so I at this point I figured "we shall see". The day of delivery the individuals showed up and appeared in a rush. I actually catch one of the individuals complaining he wasn't going to make it to the mall in time. The individuals were rough with the boxes and left them in the street... thankful it didn't rain. My father noticed the drawers on my bed base were not correctly centered in on the track properly. I mentioned it to the individuals and they instructed me it was a mechanical issue call to have a technician come out. Also one individual asked if they could leave my box spring at my house because they didn't have room in the truck, which I stated no I have no room and paid for that to be removed with everything. I partially think they didn't want to take it (more work for them). Once everything was set up the individuals left immediately no "Miss please go check over everything to ensure it looks ok". NOTHING. I went into my bedroom and observed cardboard debris all over the floor and marks on my newly painted walls. Also debris and trash from the packaging was flying around my neighborhood street that I had to go grab! My father begin to look over the bed base drawers and noticed they weren't even put together properly, so he took the time and corrected the issue. While doing this he observed several loose screws under the bed in addition to cardboard and debris from the boxes. After this we had to check to ensure the bed frame was put together properly! Several missing screws were observed, which we corrected ourselves. While doing this we also observed the mattress wasn't positioned on the bed properly (at first we thought we were given the wrong size…a smaller size). I purchased a king size bed and I am a small female, and my father is older, so we had to move the mattress 180 degrees to the correct position. This was not easy and I wish the individuals wouldn't have ran out of my house prior to me checking everything. In addition to all these issues I noticed that an internal corner of my dresser was broken which refrained the drawer from seating properly. From a distance it was off center creating a large gap and pushing the drawer below out. I called customer service YET AGAIN and advised them of the POOR delivery service I had experienced. They offered a technician to come out though I got disconnected. No call back. Nothing. So I had to call AGAIN and waited in a virtual que. The individual provided options and advised a tech would have to come out and observe the damage. One date was provide, which unfortunately could not work with my schedule so I asked to schedule in the next three weeks but was told to call back. So here I am with a defective product, experienced very very very poor service, and have to wait to schedule a time for a tech to come out. Initially I was provided a gift card for the damaged product and inconvenience though who wants a gift card after experiencing all of this?! I was told that cash compensation was not an option. Highly unsatisfied with my experience and do not recommend Bob's Furniture to anyone. The quality of the service was awful and I spent decent money on new bedroom furniture that my father has to fix!

Waited almost 3 month's for the initial furniture. Then it was broken. Said they were going to have someone reach out to us they never did had to drive to the store to try to solve the issue because every time we called we were on hold and then they would disconnect us because they didn't wanna deal with it. Have another appointment scheduled and they don't bring the right stuff to fix what was broken in the first place. Now there saying it is back ordered can't help us out. Another two months before anything is possible. Oh we can sell you another bed that does not match the dresser and the desk that you just got but that's OK no one will notice is what the customer service representative said to me tonight are you kidding me. I understand the times we are in and things are tough and not always going the right way customer service can still be at a high and take care of people and tell them the truth. So now my daughter again so has no bed no storage for which she got rid of an old dresser because the new bed was supposed to have drawers with it. And all they can tell me is that you can get another bed that doesn't match and no one will notice. Are you kidding me. Then they put me on hold for another 20 minutes and then hang up on me. they don't want to return the entire set.. so that if I wanted to buy a new bedroom set it would match. oh I forgot the first time they were here the delivery guys ripped my daughters poster and didn't say anything. Again stuff happens. Own up to it and I would've been like no biggie I'll take care of it. I also had a bobs truck that wasn't my delivery turn into my front yard into my flower garden and make a Huge tire track in it.

I purchased the chair in november and it was broke when they delivered it. The delivery people stated that they cannot take the chair back. I had 4 appointments for it to be repaired, no one showed up or contact me saying they weren't going to be here. After 6 hours one day and 4 hours another trying to resolve the problem on the phone they want to make a 5th appointment. I cannot continue missing my work. The chair needs to be repaired, replaced, or taken back emediatly.

I have receive numerous deliveries since I placed an order on October 18. I understand that its a pandemic and things were delayed. But when I receive my first order they sent the wrong set of (that was okay) but then it took 2 weeks and me calling several times to have them picked up and re send the correct ones. Now November 10 I receive a delivery of my sofa that did not fit on the elevator of my bldg (yes I was upset but understood the issue) so I selected the smaller love seat which arrived 11/25 which fit on the elevator but not through the apartment door. Since then I've been calling bobs to fix my fortiva account so that I could select a sectional sofa and been getting the run around. Today on 11/27 at 11 am I speak with onr representative and ask if possible to re select online he tells me yes and I'm on hold. He stated he was pulling up my account. Eventually he gets back on the phone after I've been on the phone for 26 minutes and 13 seconds to tell me I need to go in the store to place a new order. This was such terrible experience and I will never use it again.