Dubai First
reviews and complaints

Hi,

I had a credit card from Dubai First and I got it cancelled. Their employee (Ricky Rai) called me after 6 months or so and informed me that the bank wants to retain the customer and so they are giving me credit card, free for life and i have WhatsApp chat history as well.

I was shocked to see the annual fees in the statement and i paid it because i didn't want them to charge for me interest later on the entire amount.

Then i filed a request for reversal and they declined it mentioning "It was rightfully charged". The guy stop taking the calls and I ended up losing money.

I filed a complaint with Dubai First that your agent duped me and they gave me a complaint reference and when i asked the status and outcome, they said it is internal complaint and we cannot share details of it.

I applied for their cashback card through an agent named Usman chaudhary who approached me. While the card is good, he had promised me a waiver of annual fee for the first year and in subsequent years upon minimum spent of Aed 24000/-. Also a welcome bonus of

Aed 1000 upon minimum spent of aed

5000/- within 60 days of card issuance . I was charged the annual fee in the first statement. Turns out these guys are Selling cards based on lies. No ethics at all. Pathetic and would never recommend.

Their complaints team called me and I couldnt answer the call and they closed the complaints saying no waiver.

Would never recommend this bank due to their lack of ethics and poor service.

On 26th December 2023, i was surfing my mobile and got CC notification and got to know that few transactions got executed from my card and they were fraudulent transactions as not carried out by me. I have all the proofs. OTP for these transactions were not generated and Card was still in my possession. It is a fault of fraud monitoring team and bank's negligence for this theft. Not getting any exact reason in details from Bank except saying that your dispute Transaction request is rejected because txns. were processed via contactless CHIP card. Total fraud was approx. 17K AED. I am asking them to share the reason in detailed but my all email's has been ignored.

It's ridiculous that a hardworking person like me going through this trauma. Now the customer service has asked me to lodge a police case against the unknown vendors.

My Name is Evgene Ribinik. I'm a new resident in UAE, in Abu Dhabi

In august 2023 Dubai First agent named Muhammed approached me and promised free of charge credit card with cashback,

The agent assured me the card is free of charge along the process,

Eventually was discovered in December 2023 the card has significant fees and it made made me losses of 850AED

I have been charged AED 275 +VAT 13.75 as overlimit charge. If the bank has provided me the limit of 10800 then why it has allowed me to spend 11000 dhiram. My card should automatically decline if i am crossing my limit. Also before charging me for the overlimit why the bank didn’t notify me about my overlimit prior to my purchase. This overlimit has been charged without my concern and without informing me prior. So either deduct this amount from my statement or else I will cancel this card and make sure that other colleague’s will also know how fraudulently this bank is making you pay extra money. This is clearly the case of fraud.

AGENT SAMIULLA, FRAUD AGENT FROM PAKISTAN.

He promised me there's no annual fees but I got charged 400 as membership fees and same was informed to call center and they simply told me as a customer you should fill the form and read term and condition, and they confirm me that staff has been taken for internal actions but still Mr SAMIULLA fraud agent from Pakistan try to make me fool as to say, pay the full amount and next month it will be reverse, but after payment he disappeared and blocked all numbers.

Hence I go through with this company and found most complaints are equal about fake promised by sales agents, so it means the company is totally aware and support the agents to keep doing it and get the commission or else how it's possible most complaints are same since many years.

SAMIULLA mobile number +[protected]

I took a dubai first credit card ,the sales man what evere he said about the card it scam and fake , he said 500 aed bonus will get with first statement then there will be no charges ,the 1st statement which I receive with 400 aed membership fee they charged its like scam and cheating , I complaint wit their department ,no use of comparing as I understand , don’t take this card and they will beg you to take dont help as well, no1 cheating sales man Abdul Basit , thank you man god bless you

Sales executive Muhammad Imran chased me like hell to purchase the credit card and informed me that the credit card is free for life and without any annual charges. But when the credit card arrived i was shocked to see that the credit limit was not even half the limit which he had promised me, when i enquired about the limit he told that he has spoken to his manager and i will get my credit limit increased within 2 days. After waiting for more than a week i tried to contact the sales person i was shocked to know that his number is switched off and whatsapp is also not reachable. Duly frustrated after this i called the customer care to cancel the credit card as i have not made any purchases and informed about their sales persons misleading information, i got another shock from them as they told that there is annual charges of 390 dirhams on the card and it cannot be reversed even though i informed to them about the fraud practice carried out by their sales person they told that they will take action against him but the action taken cannot be disclosed. This is a new way of harrasing the customers and looting them of their hard earned money by dubai first bank and the customer care people are forcing me to use their card by saying that even if i dont use the card i have to pay the annual fees. This kind of harrasement and looting should be stopped and dubai first should be banned, why should we simply pay our hard earned money to the bank as the fault is from their side that they are purposefully recruiting these scamster sales persons to con the common people shame on this bank. I ll recommend my family friends and collegues never ever to purchase credit card from such pathetic bank which is scamming common people

Regards,

Deepak

I was continuously been called and chased by FAB/ Dubai First credit card sales person named Asif Khan (+[protected]) and he promised no credit card fees and also AED 300 joining bonus from his end. I received credit card statement and there was annual fees (399 AED + 19.95 VAT). When called their customer care they mentioned there is no way annual fee can be waived and after raising a complaint they closed the complaint by saying that they will take some action against Asif Khan but will not let me know about the action and there wont be annual fee reversal. When i spoke to Asif Khan he mentioned that the concern is raised from his end and said bank is not keeping its promise. It should be noted all the conversations with Dubai First Sales representative is available in Watsapp conversation and can be provided.

Please look into this. I am ready to cancel the card paying all the dues but the annual fee need to be refunded.

Mr. Bensley from Dubai First Credit card division approached me 6 months back. I told him, I am not interested to take the credit card. He followed up with me and after 6 months, since he is chasing continuously I applied for credit card. While the time of application, he told the credit card is free for life. But once I received the card, I got 418.95 AED as annual membership fees. I was shocked. I called him and he told me, that "within 2 days the customer care representative will call and they will ask to take quick cash. That time please tell them to cancel the membership fee of 418.9 5AED and they will cancel the charges". Like he said, I spoke to the customer care representative, But they denied it. Again I spoke to Mr. Bensley about that customer care rep. denied my request. But no response from Mr. Bensley.

This is with regards to my Master card holding with Dubai First.

I have received the statement for the Month of May and observed that finance charges of AED 618.85 is charged.

I had many purchases in the month of April and as the balance on the card was low i had made a payment of AED 5700 on 20th March to maintain the balance and continue my purchases.

Surprisingly as per the contact Centre this amount has been adjusted to my Quick cash where it was taken for 18 months.

Multiple calls i had with Dubai first contact center and they are not at all ready to help and understand.

I was continuously been called and chased by FAB/ Dubai First credit card sales person named Bensley Caldeira (+971 [protected]) and he promised no credit card fees and also AED 300 joining bonus from his end. I received credit card statement in less than 2 weeks of card delivery and there was annual fees. When called their customer care they mentioned there is no way annual fee can be waived and after raising a complaint they closed the complaint by saying that they will take some action against Bensley but will not let me know about the action and there wont be annual fee reversal.

I just saw online that there are already misleading sales complaints against Bensley Caldeira. Please do not fall under his false sales pitches and fraudulants.

Please be aware , Dubai First and FAB bank is not at all customer centric and helpful bank. Avoid them as much as possible

I want to share my experience with you in order to warn others not to work with such banks and to warn them about the persons that call to start a credit card application, then no matter what happens, they keep billing customers and send their debt to collections. According to them, you need an app to view the bill. Why would I have an app for a card I don't have? I didn't even know I had one. I was new arrival during corona time when this happened.If it wasn’t for me that called when I found out about it they would keep charging me for a card I don’t have. Please be careful!

On 23 rd of October I travelled out of UAE until 14th of November. Before travelling I had paid the bills for the month of October. After coming back to UAE I got to know that my card is declined and there are fraudulent transactions. I have all the proofs. OTP for these transactions were not generated and Card is still in my possession. It is a fault of fraud monitoring team and bank's negligence for this theft. Now bank is only reverting 15 transaction amount and asking me to pay the rest. Total fraud was 16780 AED. Now bank is asking me to pay the 6000 Aed along with overdue amount. I have been continuously threaten over an email for legal actions and travel ban by collection department. I am asking them to arrange a meeting and my all email's has been ignored.

It's ridiculous that a hardworking person like me going through this trauma. Now the customer service has asked me to lodge a police case against the unknown vendors.

This credit card was offered to me as a life time free credit card in 2016.In 2021 they introduced annual subscription fees to the card of AED 399.After much hesitation I decided to pay it. Soon after this I was charged for late payment and many other charges. Also note that my card expired in 05/2021,Dubai First has not yet replaced my card despite of charging an annual fee for premium service. Now I have been informed I have an outstanding of AED 3K despite of not using the card as a replacement has not been delivered 2 years past the expiry.

Multiple attempts were initiated from my end to close the card which was denied due to multiple charges imposed for no reason, However which the bank was willing to compromise on the condition of me accepting a cash loan on the card which I was not in need of. Services offered by this bank has never been customer oriented and lured additional headache for customer.

Hi,

Dubai First Bank offered me a credit card while I was not interested. Somehow the customer service personnel convinced me to take the card and while the card came for delivery, they asked me to sign the security cheque for AED 10000 which i did not agree too as it was never discussed by their sales representative in his conversation. So I did not accept the credit card and its was taken back by the delivery personal. The credit card was never accepted and nor activated. and now Dubai First has sent me a bank statement with interest fees for the annual fees which was almost 1500 AED.

after contacting customer care they agreed to waive off the interest but still charging me Annual feed and its VAT even though the card was not delivered and accepted.

This is a way of cheating customers and the customer is getting charged for that too.

Hi,

Dubai First Bank offered me a credit card while I was not interested. Somehow the customer service personnel convinced me to take the card and while the card came for delivery, they asked me to sign the security cheque which was never discussed on the call or conversation. So credit card was taken back to the bank. The credit card was destroyed and now Dubai First has sent me a bank statement with interest fees for the annual fees which is almost 1500 AED. This is a way of cheating customers and the customer is getting charged for that too.

I have been charged the annual fee of AED 399 + VAT AED 19.95 but

at the time of taking the Credit card, the salesperson said that the cashback card is free for 1 year and after that, there are annual charges.

In this regard, I request you process the refund of the above-mentioned amount as soon as possible. Below are the details

Name;- Yuva Koushik Gangumolla

Mobile :- 971 [protected]

Dear team,
Because of wrong information of sales team I am loosing 600 beware and after registering complaint I ask please listen call regarding of date & time they didn't listen no resolution I just lost 600 AED. It was 9 January they explain the offer and they confirm for a week there is no annual fee also she said if I spend 2000 in 30 days I'll get 300 cashback. I gave document it got approved she said she is coming for signature as a part of digital onboarding I should do from my mobile since I wasn't aware I checked FAB ID card that was enough and I signed as the statement generated I registered complaint but it seems Dubai first running scam as I check there are many people are part of this scam.

Dear Sir/Madam,

I have never recived the Dubai First Credit Card and from last 3 months I start getting a follow up on a due amount on my Card. As per call center communcation also, the card is never delivered. below is the Case ID for your reference

Case Title: Finance Charges (Billed - Accrued - Deferred)

Case ID: CAS-510636-Q8J9S9 

Kindly contact me at +971 [protected] and resolve this issue. Thank you.

Regards,

Saurabh Bhatnagar

[protected]@gmail.com