AFA Stores
reviews and complaints

I bought a bedroom set from AFA STORES, I'm so happy with the purchase, from browsing the website to ordering and delivery, everything was smooth and hassle free.

What I appreciated the most about this store was their wide selection of styles and designs. I was looking for something modern and minimalistic, and I found exactly what I needed on their website.

The product descriptions were clear and detailed, which helped me make an informed decision. The checkout process was easy and I was able to choose a convenient delivery date for my schedule.

The product arrived on time and in perfect condition, which is always a relief when shopping online. I highly recommend AFA STORES for anyone and I will definitely be shopping with them again in the future.

I ordered furniture from this company and I must say, I'm impressed! I was able to find the perfect pieces to fit my home decor.

Ordering was a breeze and the customer support was excellent. They answered all my queries promptly and courteously. Delivery was also smooth and on time. The furniture arrived well-packaged and in perfect condition.

The quality of the furniture is top-notch and worth every penny. The materials are durable. Assembling the furniture was also easy, with clear instructions provided.

I'm very satisfied with my purchase and would highly recommend this store to anyone looking for quality furniture at great prices. Thank you for such a great shopping experience!.

I ordered a few pieces of furniture and I couldn't be happier with my experience. From start to finish, the process was easy and straightforward, I was able to browse their extensive selection and find what I was looking for quickly and easily.

The checkout process was also incredibly smooth, and I appreciated how secure and safe it felt. Plus, their shipping and delivery were very efficient, I received my order within a reasonable time frame, and everything arrived in perfect condition.

As for the furniture itself, I was blown away by the quality and craftsmanship. It was clear that these pieces were made with care and attention to detail, and they have held up beautifully over time.

All in all, I would definitely recommend this online furniture store to anyone looking for high-quality, affordable, and stylish pieces for their home. Their customer service is top-notch, and their products are truly exceptional.

In May, purchased several items from this online furniture store, and I am extremely impressed with both the quality of the products and the level of customer service. The website was easy to navigate, and I was able to find exactly what I was looking for with minimal effort.

After placing my order, I received regular updates on the delivery status of my items, and they arrived exactly when expected. The items themselves were even better than I had hoped - they were well-crafted and durable, and looked even more beautiful in person than they did on the website.

I would highly recommend this online furniture store to anyone in the market for high-quality pieces at great prices. The shopping experience was a breeze, and the products themselves exceeded my expectations. I will definitely be a repeat customer.

1 month ago redecorated my living room and was on the lookout for some new furniture pieces. I stumbled upon this online furniture store and decided to take a chance on it. I was pleasantly surprised by the variety of options available and found myself browsing through the website for hours.

The prices were also very reasonable and I ended up ordering a sofa, coffee table, and two armchairs. The ordering process was smooth and delivery was timely. The furniture arrived in perfect condition and I was thrilled with how it looked in my living room!

Overall, I had a great experience shopping at this online furniture store. The selection, quality, and prices were all impressive, and I'm already looking forward to ordering from them again in the future!

I recently had the chance to purchase furniture from this online store and I have to say it was a great experience. The website is easy to navigate and there's a wide variety of furniture styles to choose from. The prices are also competitive with other online furniture stores I've seen, and the quality of the furniture is outstanding.

What really stood out to me, however, was the customer service. I had a question about the delivery timeline and an agent promptly responded to my inquiry with all the information I needed. When the furniture arrived, it was exactly what I expected and was in excellent condition. Overall, I highly recommend shopping at this online furniture store for their selection, quality, and customer service.

At first I was predisposed by the reviews I had read online about them and their service. Despite this I decided to try them to see if their service was as bad as some reviews say. Obviously I ordered something small and cheap, which was a cocktail table.

A couple of days after ordering the cocktail table I got an email with my tracking number (so far so good) but most shipments only take a couple of days to arrive but I had heard nothing about mine so I started to panic because of the bad reviews.

I called into see what in the world was going on and one of their reps explained the situation to me, the table did not ship via Fedex or UPS or USP instead its shipped with trucking company and that the trucking company would call once it was ready to deliver.

So after about 10 days the trucking company called and got everything set up and they delivered the table. The delivery crew and customer service representatives were very nice. I will buy again and let yall know how it goes.

This is not the first time I order online but it was the first time I ordered furniture online.

I bought a dresser from AFA back on April 20th. It did take about 3 weeks to arrive after I ordered it ( which made me very nervous at first) and when it did arrive I was sooo excited but after opening the box I saw that one of the drawers and one of the legs arrived damaged. I was devastated about this, so I called their customer service and a very nice lady told me to send the pictures to their claims department which I did.

After I sent the pictures I got an email saying to send the pictures again ( I read the email and saw that its an automated response) but the next day I did get an email from the claims team offering different options, amongest them, a replacement for free. After a small wait, I got my replacement and everything was perfect.

This store has excellent customer service, they respond quickly and are very professional, I had several questions and they answered me immediately, a week ago I received the TV Stand that I ordered in this store and I cannot be happier and more satisfied with what I bought, everything arrived in perfect condition and the quality is incredible. My space has completely changed and now I have the most beautiful room of all.

I ordered two desks for my children, one of the two desks came with a broken leg, so I contacted Afa to ask for a guarantee, I wrote them an email and in less than an hour they called me, they promised to send me a replacement as soon as possible, and that's how it was, three days after contacting them the replacement arrived.

I felt very supported and it really shows the difference between a normal store and a trusted store, when you realize that they are willing to help you so that you are happy with your purchase, you know that you should keep buying there.

I ordered an outdoor room for my new home last month, but it was delayed a bit due to carrier issues; what surprised me was that this store contacted me immediately to inform me of the situation and since then they were very attentive to expedite my delivery, they kept me informed of the entire process and after only three days of delay my furniture arrived in perfect condition, I can say that this company is completely committed to its customers and they care that they are satisfied in every way, I was fascinated with the attention I received, I will certainly continue buying in this store.

We are fascinated with the dining room that we ordered in this store, It’s design is simply charming, the quality is amazing and it gave life to our house, now we have a new space that is too comfortable and beautiful to share with the family, it has become a very cozy space ; We had doubts at first because we did not know what size was best for us according to our available space, so we contacted customer service and they advised us perfectly, they were friendly and efficient.

I ordered a curio cabinet back in May, it arrived damaged, leg broken, and for some reason, was loaded into the truck with the leg broken. Somebody somewhere knew the leg was broken, because the actual leg to the cabinet was STAPLED to a black strap within the box. I paid *** for this cabinet, (sale price|) now if I choose to purchase a replacement, AFA wants to force me to pay *** for the same piece of furniture, it's like I'm being penalized/punished for some reason. I spoke to several different people on the day of delivery when this furniture arrived damaged, and NONE of them explained the process that if I chose a refund, that I couldn't then purchase a replacement for the same price, they just assumed I understand their process, and now if I want to purchase that same item, they want to charge me full price. They did however offer me 20% off of current price, but that still makes me end up paying basically *** more than I initially paid in the first place, this process is for sure unfair to the customers.

I'm a first time buyer of ***. I wanted to take a moment to bring to your attention the efforts of this company in making their customers completely satisfied.In mid-May, we were notified that our *** Bahama Kahala Royal Suite Dresser had arrived. As promised, they kept me informed while the shipment was being transported by AM Trucking. On June 1 it arrived in ***. It stayed there until I called them and they told me that the Dresser had mistakenly gotten on the truck to ***. He was to contact the site manager and then he said that he would be on his way to *** at the latest.Out of frustration with the ineptitude of the carriers, I called AFA STORES customer service. They kept me updated at all times, communicating and following up with the carrier in an effort to resolve my issue. The *** staff was efficient, polite, and very committed to helping me get my order as quickly as possible. I know businesses are often helpful before a sale, but few go out of their way to help AFTER a sale. This company worked to help me in every way. I appreciate it very much, thank you for all the efforts.

This "business" if you can call it that, has not only NOT honored their price match "guarantee" but they then lied about having an item in stock, when they were really ordering it from the manufacturer, then they told me 3 times that my order was due to ship in 3-4 days, the first guy actually telling me a delivery date, and then they create a tracking number after saying I wanted to cancel my order if it was not going to ship by the following day and that was esentially to buy 2 more weeks and my stuff has now 5 weeks later just started shipping. Look, I would have been ok with whatever shipping time it would have taken, but to mislead people, lie about having items in stock, when clearly they don't carry some brands in their own warehouse (if they even have one) and then to continue to lie about the shipping time is what I have a problem with. Why flat out lie? It is mindblowing, I have NEVER had a company be this misleading, AND THEY CHARGED ME 3K 5 WEEKS BEFORE IT EVEN SHIPPED- WHO DOES THAT? WHO CHARGES BEFORE ITEMS SHIP-ESPECIALLY WHEN YOU DONT EVEN PRICE MATCH. PLUS HORRIBLE CUSTOMER SERVICE TO TOP IT OFF. this place flat out ***, I'm not a review leaving kind of person but be warned- they are not on the up and up, take your business elsewhere

Summer 2020, I bought an expensive (to me) lift chair from this site without ever seeing one in person, let alone sitting in one. It just looked so perfect. I didn't ask any questions, either. I'm in Texas. This company is in Jersey. Basically, it wasn't the best decision on my part. // Chair came, a couple of young men unboxed it, and they put it where it goes. I was SO happy! // After sitting in it daily for a week or two, it became clear that it just was the absolute most wrong chair for me. Everything hurt worse. My husband tried it. It wasn't for him either. I was getting frustrated. My old chair was broken, the new one was a literal pain, and the idea of shipping it back seemed overwhelming. // I wrote a big, stinky email about what seemed to me to be a discrepancy between the store's return policy and the white glove delivery service I had paid for. I got a very nearly *instant response from Josh ***. According to ***, this person is President at AFA Stores. We exchanged several emails, and they were super calm and professional the whole time. They immediately advised that I could still return the chair. However, it would have been a hassle on both ends. A very generous compromise was made. This business, this business person, did everything right and then some!

I placed an order for livingroom furniture on 12/29. The website stated that the items were in stock but could ship in 4 to 6 weeks. They took payment from my *** account right away. So I assumed my furniture had shipped. I waited a few weeks and then contacted AFA by email with no response, then I called and spoke to rep that needs to find a different day job. She answered the phone as if she hated the world and was not a very nice person. She told me they charged me already because it was a *** method of payment and that my furniture would not ship until 3/2. So I emailed again and recieved same response from another rep. I asked why does your website state the item is in stock if it is not. He told me that the material is available but they are behind in production.That is very misleading. So I wait until a week before ship date and sent another email asking if it was sstill going to ship on time. i was told yes it was still on schedule to ship 3/2. Well on 3/2, I recieved an email telling me now that it will be 5/2 until it can ship. Obviously, the rep did not check to see if my items were going to ship on time. I feel this is very bad business and I will be contacting them for refund of my money and cancellation on the furniture. I will find what I need from a reputable furntiture dealer

TERRIBLE CUSTOMER "NO" SERVICE. July 18, 2022 received two lamps; one was defective. I called AFA and reported this and followed instructions to email what the problem was and sent photos showing damage. I stated that the lamps had to match, so if they were now out of stock I would need to return both lamps. July 20, 2022 AFA offers $60 for me to keep the defective lamp. July 21, 2022 I replied asking what if I do not accept this offer and return the defective lamp. July 22, 2022 AFA responds that I would have to pay a restocking fee plus $43 return postage. July 22, 2022 I respond "why would the customer have to pay a restocking fee and return postage for a damage, defective item?" July 26, 2022 AFA replies "per our return policy we reserve the right to repair, replace, or refund partially." NOTE - this is not what the return policy states about defective items. AFA then offers $80 store credit if I keep the defective lamp. July 26, 2022 I reply that if I keep the defective lamp, I expect a full refund of $212.88 to my credit card NOT a store credit. It is now July 29 and I have not received a reply. ***Responding to customer inquiries/complains via email with a two to five day waiting period is terrible. This could be resolved with one phone call. My next step will be to stop the *** transaction and file a Complaintsboard.com complaint.

I ordered the *** center and bookcases. The media center must have been dropped because the wood is splintered on the side. The hinges to the doors were broken. I have emailed them and they said they will send someone out to fix it. Waiting to hear back from them on a time slot to fix it. The bookcases are wobbly and had broken off feet (little buttons on the bottom that go on the floor). I paid extra for in-house delivery and to check for damages and they left the bookshelves knowing they were wobbly and uneven and a danger (can topple over easily and hurt someone). My IKEA furniture has never been wobbly and uneven. And I paid thousand for the set. Now Im praying they send someone soon to fix the doors before I have people over. Ill have to use a wood paint pen over the splintered wood and call it a day. And I have to order wobble wedges and hire someone to secure the bookshelves to the wall to make sure they arent a danger. For the price I expected at least the same quality as IKEA not much worse. Its a shame because I so love the look of the furniture. You cant get something that looks antique like that at IKEA but you can get usable and safe furniture at IKEA. So? Once I spend weeks and hundreds more trying to fix this mess hopefully it will do. But its a major headache. Such a shame. And I literally would have never posted this if it had only been the splintered wood. (Which is bad enough) Im pretty laid back and would have just let it be but this is a mess.

Extremely disappointed. *** is zero. *** never answered emails. Filed complaint issue beginning of August. Received response August 22. Saying they will get back to me. Now November 14th. No answer or type of response. Purchased two products and received one. Second shipment was never shipped. Label was created. *** never received item to ship to me. Never received paid foritem #2 *** Home - Woodland 40W Entryway Bench with Doors in Cape Cod Gray -WDL005CG Backorder Due To Ship : 3/9/2022 $294.00. Back order was supposed to ship 05/17/22. Never shipped Order Status:Tracked Tracking:FEDEX Shipment received . *** Shipment not received X Order Date:02/10/2022 *** information below ESTIMATED DELIVERY DATE A delivery date will be provided when we receive your package from the shipper.DELIVERY STATUS Label Created Want updates on this shipment? Enter your email and we will do the rest!YOUR EMAIL SUBMIT ***: Hello, I'm the *** Virtual Assistant. I'm here to help you with your questions regarding *** services.You: entered second tracking number ***: I see that you have provided a tracking number. Would you like to see the status of your package?Yes No You: Yes ***: The shipper has prepared your package, however, they have not yet given it to ***.Please contact the shipper of your package for more information. I contacted shipper AFA Stores multiple times with no response or results. Via confirmation email reply. Please ship my item. My wife would appreciate having the matching item I purchased as a gift for her. Thank You!