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Advance Auto Parts Logo

Advance Auto Parts

696 U.S. 441
Clayton
Georgia
United States - 30525
Customer Care
Phone:1 706-782-1546
Advance Auto Parts, Inc., the largest automotive aftermarket parts provider in North America, serves both the professional installer and do-it-yourself customers.
 
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Advance Auto Parts Complaints & Reviews

Advance Auto Parts - Refused Return

Posted: 2015-03-12 by    Ross A. Raney
Complaint Rating:  100 % with 1 votes
We bought 2 CV axles for her Jeep. I replaced one and decided that the other was OK, and replacement was not necessary. She returned to the store with the $70 part, and a return was refused, they said that it had been installed. THIS WAS NOT THE CASE.

As a former GENERAL MANAGER...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Advance Auto Parts Monroe Shocks - Warranty fraud

Posted: 2014-10-21 by    Brent A Nulph
Complaint Rating:  0 % with 0 votes
I have a commercial acct with them, and with the reiceipt i went in before i removed the bad shocks, asked if they would replace them and they said yes. Next day i returned with them and i was told they would not replace them, this is on my personal car i was very pissed off and closed my account...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Texas, Katy - Rebate refusal

Posted: 2014-06-25 by    rbnkaty
Complaint Rating:  100 % with 1 votes
Be aware - FRAUD<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
According to other reports I have read on this site, Advance Auto Parts has a reputation for not honoring rebates advertized. On May 14, 2014 I purchased parts from the Katy, Texas...
Complaint comments Comments Complaint country United States, Texas, Katy Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Warranty Not Remedied

Posted: 2013-12-24 by    BAASTF
Complaint Rating:  100 % with 1 votes
This dispute relates to a few different issues with Advance Auto Parts – warranty, delivery, and customer service issues.
On 29-Nov-12, an order was placed for a used transmission for a ’00 Isuzu Rodeo. It took over 15 days to receive the part. We were in constant contact...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Wisconsin, Tomah - employee harassment

Posted: 2013-10-16 by    discruntled employee
Complaint Rating:  0 % with 0 votes
I have been an employee at advance for nearly 8 years. I have been harassed with slander and racism for the last 5 years. I was just written up for defending myself against sexist slurs. my gm is threatening my job with this. I may respect his words but he is unreliable as management. he is...
Complaint comments Comments Complaint country United States, Wisconsin, Tomah Complaint category Bullying and Harassment at Work

Advance Auto Parts - Texas - low pay, high employment turnover, and racial bias in job promotion.

Posted: 2013-07-26 by    John Xanadu
Complaint Rating:  50 % with 4 votes
Hi, my name is John X and this is my complaint:

This company has to be one of the most pathetic, low down retailer ever in terms of employment. The employee retention rate is so low that they will be content to even keep one employee for 2 months. I have slaved my ass off there...
Complaint comments Comments Complaint country United States, Texas Complaint category Employers

Advance Auto Parts - Texas, Brownsville - Did not honor warranty

Posted: 2013-05-01 by    Gibsonn
Complaint Rating:  100 % with 1 votes
An employee name Jorge L did not honor my part warranty even after I pointed out it said if defective I guest he works for commission for not honoring warranties well I still bought It but to Oreilly auto parts. Well know a friend of mine experience the same thing with an employee name Chris...
Complaint comments Comments Complaint country United States, Texas, Brownsville Complaint category Employees

Advance Auto Parts - Company failed to honor advertised discount offer

Posted: 2013-01-18 by    Tomer
Complaint Rating:  0 % with 0 votes
Company failed to honor advertised discount offer.

Company overcharged credit card.

Customer service failed to respond appropriately and blamed consumer for “confusion.”

Subsequent research indicates similar complaints from consumers nationwide.
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Virginia, Roanoke - Credit Card Overcharging

Posted: 2012-12-31 by    Cnsmr2
Complaint Rating:  0 % with 0 votes
Company failed to honor clearly advertised discount offer.
Company submitted unauthorized overcharge to credit card company. Customer service blames customer for "confusion" and refused to promptly credit overcharge. Subsequent research indicates numerous consumers with same...
Complaint comments Comments Complaint country United States, Virginia, Roanoke Complaint category Cars, Parts & Vehicles

Advance Auto Parts Inc. - I will never work with Advance Auto Parts Again

Posted: 2012-02-08 by    Boorkale
Complaint Rating:  0 % with 0 votes
I went in as soon as the store opened to get an early start on my repairs and purchased a universal joint for my vehicle. After disassemble found the u-joint was incorrect, returned it for the ‘right’ u-joint even had to run to another store. Got back to install the ‘correct’...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Bad experience

Posted: 2011-08-25 by    frees12
Complaint Rating:  50 % with 2 votes
I went into Advance Auto Parts two days ago. I purchased oil and one of the service assistants put it in the car. He did not put the oil cap back on. I drove two hours home. When I got home, my husband popped the hood because he smelled something. Oil everywhere!!! We have been dealing with...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Georgia, Trenton - Service

Posted: 2011-08-23 by    Tony Brooks
Complaint Rating:  0 % with 0 votes
I went in Advance Auto Parts in Trenton, Ga. this morning...there was NOT another customer in the store. There were at least 5 workers behind the counter...putting up stock. I waited for about 5 or 10 minutes...NOT ONE worker even came to the counter to help me. Finally one came toward the front...
Complaint comments Comments Complaint country United States, Georgia, Trenton Complaint category Cars, Parts & Vehicles

Advanced Auto Parts - Georgia, Clayton - TERRIBLE MANAGER

Posted: 2011-08-23 by    HIGHONBIANKUS
Complaint Rating:  100 % with 1 votes
HAVE HAD NUMEROUS DEALINGS WITH BAD MANAGER AT THE CLAYTON, GA STORE. REFUSING TO WARRANTY ITEMS WITH LIFETIME WARRANTY. HAD INCIDENT WITH MANAGER MAN HANDLING MY MINOR SON, GOT KICKED OUT OF STORE, WAS A COMMERCIAL CUSTOMER THAT SPENT OVER 30K PER YEAR. NOT THE ONLY CUSTOMER TO HAVE HAD PROBLEMS...
Complaint comments Comments Complaint country United States, Georgia, Clayton Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Georgia - NOT QUALIFIED TO INSTALL BATTERY

Posted: 2011-08-14 by    BATTERY INSTALL BEWARE!!!!!!!!
Complaint Rating:  25 % with 4 votes
Went in advance auto parts a couple of weeks ago and purchased there silver brand battery around 75.00 dollars.I knew the guy who looked up battery for me on their computer for model type for my truck.After i purchased battery i asked him to install it for me[my truck].They do this for you when...
Complaint comments Comments Complaint country United States, Georgia Complaint category Car Service Centers

Advance Auto Parts - Pennsylvania, 2890 Paxton St Harrisburg PA 1 - Delivery, billing and Service

Posted: 2011-07-27 by    LordPants
Complaint Rating:  100 % with 1 votes
I received an offer for $35 off an order of $85 or more for online orders only. Selected the parts I wanted from the web and checked to see what stores in my area were reporting inventory. Called the two stores that reported stock and verified that they did have the parts as I wanted to pick...
Complaint comments Comments Complaint country United States, Pennsylvania, 2890 Paxton St Harrisburg PA 1 Complaint category Cars, Parts & Vehicles

Advanced Auto Parts - Georgia, Atlanta - Poor Customer Service

Posted: 2011-06-14 by    SLeighJean
Complaint Rating:  100 % with 1 votes
I am making this complaint due to the extremely poor service I received at the Advanced Auto Parts on Memorial Drive and Moreland Ave. near my house in Atlanta, GA. I had ordered a harmonic balancer about a week prior to the store visit, paid, and was told it would be delivered to the shop in...
Complaint comments Comments Complaint country United States, Georgia, Atlanta Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Maryland, Laurel - Ill mannered Service

Posted: 2011-06-11 by    dlakers30086
Complaint Rating:  100 % with 1 votes
I was in there shopping about three weeks ago, it was a Tuesday afternoon when I was in there shopping looking for parts for my vehicle. I had witnessed an altercation between some associates at this store. A man proceeded to push a cart full of merchandise in to a young lady while she proceeded...
Complaint comments Comments Complaint country United States, Maryland, Laurel Complaint category Other

Advance Auto Parts - Misleading promo

Posted: 2011-04-07 by    Inevergiveup
Complaint Rating:  0 % with 0 votes
15% Off $100 + $50 Off $100 Coupon for a Future Order (Online) - READ THE TERMS CAREFULLY

Advance Auto Parts had promo stating "Advance Auto Parts: 15% Off $100 + $50 Off $100 Coupon for a Future Order (Online)". If you want to save money and not get ripped-off with...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Advance Auto Parts - Faulty goods and an un-reputable retailer

Posted: 2011-03-24 by    Illimare
Complaint Rating:  100 % with 1 votes
You might reasonable expect a major national retailer to check they are selling reputable merchandise. Not so with Advance Auto Parts. They have no confidence in some products they sell and refuse any warranty without telling the customer. I purchased a Victor 300 PSI air compressor, recommended...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Advanced Auto Parts - Store closed 1 hour early

Posted: 2011-03-23 by    Henaway
Complaint Rating:  0 % with 1 votes
I called to see if this store had a part that we needed in stock. I called at 8pm, and they said their store was closed. The website clearly states that they are opened until 9pm. I then called to file a complaint. The customer service department said that someone would call me back. After 2...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

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