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1.5 296 Reviews

Advance Auto Parts Complaints Summary

38 Resolved
258 Unresolved
Our verdict: With Advance Auto Parts's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Advance Auto Parts reviews & complaints 296

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8:09 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Advance Auto Parts - Product dependability

Approximately 3 weeks ago we purchased a coil part #12413124 to replace in our 2013 Malibu Chevy LTZ. We were headed out to Myrtle Beach this morning and to experience the same problem that we occurred 3 weeks ago. Needless to say, we cancelled our vacation. Because of faulty Coil, who would think the part would be "BAD AND ONLY LAST 3 WEEKS.? We cancelled...

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3:37 pm EDT
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Advance Auto Parts Battery purchased..

We purchased one battery 1/13/22 for our Hyundai Elantra and yesterday Sunday 10/2/23 my car won't start on the same shopping center I get the battery i decided to Pushed our car in front of advance auto parts to check the battery when the person for that store check the battery he said the battery is bad so i have my 3 years free replacement warranty & receipt to claim my warranty they said they did not find me when i bought my battery even with my receipt in my hand they won't give me a new battery to going back to home after 45 minutes they said the only way we resolve the problem is if i buy battery again with them and coming back to store Monday or Tuesday to try to claim my 3 years warranty in order to collect my money back for the new battery incredible but that was true thinking before buy a battery front advance auto parts that was terrible Sunday thanks advance auto parts i planning to put this on tik-Tok, Facebook-twitter I hope some contact me soon

Desired outcome: They know who i am. that was yesterday sad day

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4:15 pm EDT
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Advance Auto Parts Online service

I ordered 3 parts on Sept 16th. Confirmation email said delivery in 3-4 working days. Two of the parts arrived 6 working days later with the 3rd part not even shipped yet. Called CS, they said they couldn't do anything as it was a warehouse order. I asked to cancel. They said they couldn't as it may be in process. Gave it two more days, now 8 working days from order, still no email saying it was shipped or cancelled. Called again and the rep gave the same answer, there was nothing he could do as it was the warehouse. Really poor service when an item hasn't been shipped in 8 days, 4-5 days after delivery was promised. Even poorer service/ system if your reps can't check on the status or do anything about it. Case # [protected], if anybody cares. I'll be contacting my cc company to dispute the purchase and never do business with advanced auto again.

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Is Advance Auto Parts legit?

Our verdict: Complaints Board's thorough examination reveals Advance Auto Parts as a legitimate entity with notable strengths. Despite a 12% resolution rate on customer complaints, which invites a closer look, Advance Auto Parts stands out for its commitment to quality and security. Clients considering Advance Auto Parts should delve into its customer service record to gauge compatibility with their expectations.

Advance Auto Parts earns 91% level of Trustworthiness

Perfect Trust Endorsement: Advance Auto Parts achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Advance Auto Parts. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Advance Auto Parts has registered the domain name for advanceautoparts.com for more than one year, which may indicate stability and longevity.

Advanceautoparts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Advanceautoparts.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Advanceautoparts.com you are considering visiting, which is associated with Advance Auto Parts, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Advance Auto Parts website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Advanceautoparts.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Advance Auto Parts has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 296 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Advance Auto Parts. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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12:25 pm EDT
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Advance Auto Parts Poor customer service/ not willing to work or help

Last night, 9/18/23, we went to the advanced auto located at 1166 Mount Vernon Ave Marion, Ohio (Store #1055). I was there at quarter till closing (8:45PM). I was desperate for a battery for my car! Super simple task. I had just had to have my car jumped just to get it there. My husband went in and asked about them checking my battery to be sure it was in fact the battery that was causing us trouble. The man (Branyan - according to receipt), working had just put his coat on, I was watching from the car,- and then took it off when my husband walked in. My husband asked if he would mind checking out the battery in our car as it had been struggling to start, just wanting to be sure before we bought one. He then said to my husband (after looking at his hand where a watch would be) that he "cannot do that tonight because we leave in 3 minutes!" He also could not hook up the scanner to my vehicle for the same reason. Mind you, they were not closed. I looked at the time when he went in and the doors were still unlocked, so therefore still open to the public. He was a larger man and was just sitting at the register before/ when we arrived. I had seen another customer walk in and right back out, possibly having the same experience? Out of desperation, we went ahead and bought the battery, and the man said he could not put it in our vehicle. We literally had to jump the vehicle and drive home to get the tools to put the new battery in ourselves. I felt completely disregarded as a customer but also spent almost $250 on a battery. If my husband would not have been there, I guarantee I would have been left in their parking lot with a disabled vehicle! I feel like he could have at least attempted to help us out. He did not care at all, he simply wanted to get out of there.

Desired outcome: I would like to know how this is being dealt with. I would like someone to talk to him regarding his duties and his customer service skills. I can be reached at jerika.[protected]@yahoo.com

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3:02 pm EDT
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Advance Auto Parts ups pick up at advance auto parts defuniak springs florida.

I first went to this store because my check engine light was on. So I asked jeff if he would check it with the tester he got to door and became angry because I parked on the west side of the store parking lot where it was shaded. But he checked it and I left. That was about four months ago. 9/1/23. I ordered a small generator about 40 pounds. To this store ups pick up. I stopped by the store to see if it was there jeff told me in a rude way that they only accepted small packages that would fit on the shelf. So I left confused. I then found the ups truck and asked the driver eric if he knew anything he said he just deliverd it so I went back to the store and got it it was another employee who helped me I didnt see jeff. I then ordered another generator 9/4/23 and went to the store when I thought it was going to be there. I spoke to jeff and told him I had ordered another one and asked is that ok with you he said yes. So when I came back to the store to get it he was looking at the screen ignoring me. So I said hey have you seen that generator. He doesnt say anything he looks angry and goes in the back and comes back out carrying it by the plastic bands and drops it almost slamming on the floor. And says I dont have time for this [censored]. So I told him hey I paid for that and you just slammed it on the floor another employee brought it out for me his name is austin he told me he worked there 2 days and he noticed something about this guy... The second generator is damaged it has a hole in the side of the box. The casing on it is cracked in 4 different places it doesnt start. I think jeff did the damage I think he kicked it. I dont know why I was nice to him I did not lose my cool with him until he dropped my generator. Who wouldnt. This guy has anger issues you are loosing customers... He owes me a new generator. I have pictures. Email me at [protected]@gmail.com

Desired outcome: pay me for my generator...and fire this crazy [censored]...

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12:19 pm EDT
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Advance Auto Parts Refund

They wouldn't let me get a cash t. Refund for a loaner tool even tho I asked and explained I paid with debit. I had the debit card and my license, but he wouldn't do cash. Then I find out it can take ten days. Why couldn't they just do the cash. I read someone else had this same problem but I asked for cash and was still denied and the refund isn't there. I don't have ten days as the tool was 160 to rent. That's

Desired outcome: The money before ten days preferably today

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4:02 pm EDT
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Advance Auto Parts Misinformation from the website and the store employees.

I was shopping online and looking "specifically" at the products that were *IN STOCK* so I didn't have to wait to get work done. When I arrived at the store 19.4 hours AFTER I had placed the order, (how many times does your website say "ready in 30 minutes"?), I was met with another lie from the district manager telling me he hadn't had time to pull my order. Dude, just say you haven't done it yet, ok? 7.5 hours of being open and you haven't had time? I'm calling [censored], and I did. Then he said, "well, I only have 1 employee". One excuse after another instead of being honest and saying he forgot. I would have been cool with that but you [censored] me then apologize and THEN say "I appreciate ya"? Who the [censored] taught you people to do business? So here's where the other lie comes in from Advance. The district manager tells me it looks like one of my parts haven't even been delivered. I showed him where my order said "in stock" and I only ordered them because they were "in stock" but it turns out they really weren't. So, your website provided me false information in order to secure my money. He said sorry, that happens. Oh damn! You guys already know this? You're selling it to me anyways?

Desired outcome: Stop lying.

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6:10 am EDT
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Advance Auto Parts hevery part i have bought in chico

I've had it with advance auto parts i thought when you guys took over pep'boys being close to my shop and home it would be great i have bought a radiator for my truck had it fail 2 times gave the benefit of drought and just purchased a radiator for my daughters car went to install it i work during the day so never looked at it even know the box was damaged and would you know it the [censored]ing thing is bent and damaged now i have my daughters car disassembled and have to work in the morning as she does as well and once again advanced auto parts [censored]s me last week itr was my truck blew a radiator in front of customers house got another one and it failed in the fins area im done and i will let every body i know what crap you guys are selling [censored] im so [censored]ing mad you guys got 8 kids in this store workings wtf who is in charge i cant believe it im so done

Desired outcome: i defiantly want my money back i will give your piece of [censored] radiator back it is still in the [censored]ing box i hads to argue with the guy at the desk when i returned m

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11:11 pm EDT

Advance Auto Parts Quality

I have been a customer for years.. I have had enough. I put a steering rack in a impala and it failed. I paid 2nd time foe labor to replace leaking rack and it is also leaking within a year of installing so I just let it leak.. I put front caliper into my accord and it burns up the pads and replace it again with pads ans overheated rotors. I put a rear caliper in my sons car and it leaks fluid from piston and he looses brake pedal and have to replace rotors and caliper again bur the 2nd caliper will not work and due to e brake not operating so the pedal went to floor. The 2nd caliper on my 2009 accord was overheating due to the top pin being frozen and it took 2hr to remove due to no lube.. WHAT THE [censored]

I went to store and complained and the mgr said that the rebuilt parts are poor quality Do not sell this [censored] if it does not work.. I also bought a cv axle for my 2009 accord and already replaced it 2 3 times and was told the life time warr only covers it once and when fixing my front caliper for the 2nd time ti is leaking grease on my wheel from [censored] clamp.. This is not ok.. I an a 30 year master tec from honda and have never seen anything like this.. I am giving the co a chance to answer why this is ok and am going to do what I have to do to prevent this from causing somone else the same [censored]... john and paula pierce

I use the whitinsville ma store and the people there are stuck answering for this and are good people

Desired outcome: I dont know

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12:21 pm EDT
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Advance Auto Parts Oil recycling

On 6-3-23 at approx 645am i stopped at the store located at 9180 Transit road in East Amherst to drop off some oil. the oil was in 6 one quart plastic bottles and in the same cardboard box they were bought in. The store was closed at the time but a man came out of the store ( i assume it was a manager) and rudely told me that it is illegal to "dump" oil at the store when it is closed. he proceeded to tell me it is a $2500 fine for "dumping" oil and pointed to a sign on the store that looked like a "no parking" sign. I apologized and took my oil back. He told me again it is a $2500 fine for "dumping" my oil and said to come back when the store was open.

I came back on 6-4-23 and brought my 6 one quart bottles into the store and put them on the counter. The same man from 6-3-23 asked if i was the person who brought in the oil yesterday. I said I was and apologized again. He smugly said he would not accept my oil because somebody else had "dumped " their oil off in the back of the store and now the tank was full. I asked if he was kidding and he smugly said no. I came back on 6-7-23 and there was a sign on the door saying no oil was being accepted as the tank was full. I came back on 6-10-23 and the same sign was on the door.

Desired outcome: Someone should talk to this man about customer relations as this incident has turned me off to any advanced auto store purchases in the future.

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12:16 pm EDT

Advance Auto Parts Person working at your 50 Pine Island Rd. North Fort Myers Florida

Hello, on 6/11/2023 at approximately 4:00 PM, I purchased oil and two windshield wipers. Later, when I tried to install the wipers, I encountered difficulties. I went back to the store and noticed an employee coming out. I asked if he could help me with the wipers. Unfortunately, he responded very rudely, stating that he had already clocked out and I should go inside. I thanked him for his response, explaining that it was just a question. He reiterated that he was off the clock and didn't have to answer any questions. Frustrated, I told him to go home. He continued to argue, and as I became angrier, I asked if he wanted to escalate the situation.

Eventually, he kept talking and got into his GT Mustang. I decided to go inside, and a kind employee accompanied me to assist with the wipers. Meanwhile, the employee I had the altercation with proceeded to speed out of the parking lot onto Highway 78 in his GT Mustang. I appreciate the help provided by the other employee who installed my wipers.

I believe it is necessary to address the behavior of the rude employee, whose name I do not know. He has black hair, wears glasses, and has a small build. He drives a GT Mustang. There are many other parts stores where I can take my business, and as a retired firefighter, I found his conduct while wearing the company uniform to be completely unacceptable. Thank you.

Robert

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7:19 pm EDT
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Advance Auto Parts Employee

Ogdensburg ny 13669 has an employee Brenden Trudell that is always sitting on a chair with his feet up. This is so unprofessional and if you pay your employees to sit and relax while others are working then I want a job like his. There hasn't been one time that he has been working anytime I have been in that store.

This last time was today 6/3/2023 around 5:30. He contunie to sit there and yelled to the other employee to take care of me instead of getting off his phone and chair to help me.

Desired outcome: Made to work not sit around. Shelves could be straighten and dusted there is something to do to earn your check. If not then he should not be paid to sit there.

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3:06 pm EDT
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Advance Auto Parts Customer service

Today I stopped at Store#07429, 4250 McKinley Parkway, Hamburg, NY 14075 purchasing some cleaning products for my vehicle. Now we are all under a lot of stress with inflation, our crappy weather here in the Buffalo area. So, an act of kindness would go a whole lot further than what I witnessed when I was leaving the store. I gentleman came in the store told the staff that he had a flat tire out in the parking lot and his jack wouldn't go under the car, and asked the staff if he could borrow a jack to help him out. The female manager said absolutely not, but you could buy one. Now, come on. This guy is already stressed out, he was in business clothes. If I had my 5 ton jack in my truck I would have given him a hand, but being more than ten miles from my house, there was nothing I could do so I just left. I had a similar situation last year when I ran out of gas. I walked to the closest car repair business, and asked if I could borrow a gas can to walk to the gas station to get fuel. Yes, it was my fault for letting the gas get that low, but the owner gave me a small can and I walked the rest of the way, got my gas and the following day I stopped and bought a ten dollar gift card from the local coffee shop and returned his gas can and thanked him for the use of his can.

If the manager would have had a little decency, offered the guy a jack to use, gone out to give hand. This would have gone a lot further, than telling him no but you could buy one. As for myself, I am no longer going to buy from this store any longer because of her rudeness. We are living in a time when we really need to doing more in customer service, than just getting someone in the store, to buy product.

This is just my opinion, but I believe your management need to bush up on the customer relation skills.

This happened today, May 9, 2023 at 130pm

Thank you for taking the time to read this. Have a good rest of your day.

Desired outcome: Better customer relations

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10:26 am EDT
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Advance Auto Parts Would not let me return unused merchandise for a replacement

I had recently bought some headlights from a local store. However, when trying to open the package, I was having difficulty and ripped the packaging. Unfortunately, I figured out that the headlights were the wrong headlights. When I went to go switch the headlights with the correct ones at the store, the employee refused to negotiate a refund due to the ripped packaging. Even when I asked for a small discount on the other headlights instead of a full refund, the employee said that it was not possible. I am very disappointed that Advanced Auto Parts would not work with their customers on this since the headlights I was returning were completely unused. I was very dissatisfied with the service.

Desired outcome: I would appreciate a refund of some sort. Does not have to be a full refund. Any amount would suffice.

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4:45 pm EDT
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Advance Auto Parts Exchange on a battery that was under warranty

My complaint is on the location (Clinton, MS) on 03/25/2023 between 4:00-4:30. A young lady with braids, a young man with dreads and another young man that was on the short side. My husband and I went to the Clinton location to exchange a battery that still had a warranty about another year left on it before it expired. I purchased it from the mega Evers location which has closed down . As soon as we told them which location we got it from, the young lady almost instantly let us know that they can’t help us. My husband responded to her by saying that he already talked to someone one and was told that we can go to any other location because it is in the system. They told us that we had to go somewhere else, so he got frustrated by trying to explain to them what was told to him so we decided to go to the location that is on northside drive. The store manager there was very nice and she helped us without a problem and I explain to her what had happened to us and she told me that they were not to deny us service that they were supposed to help us so I decided to call them back on the phone to let them know how they was wrong to deny service, and they kept telling us the same story, they started lying. The young lady put another employee on the phone saying that they was a store manager, which I already know that the store manager was not in the building . I felt that someone needs to know how they are treating customers because we drove 45 minutes just to be treated unfairly and it’s not okay, it is wrong.

Desired outcome: I just want to be treated fairly. I’m someone mother, sister, aunt, cousin and so on. They wouldn’t wanted that to be anyone in their family to go through that.

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7:24 pm EDT
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Advance Auto Parts Alineamiento

Llevé mi carro Kia Sorento para poner los terminales (yo los compré) y alineamiento, me cobraron $127.10 invoice 172584. Cuando salgo del local siento un ruido al frenar paso por el local y me dicen que son los platos y yo le digo que los platos estaban bien, que fue el que alineo el carro. Voy a un mecánico honrado y me dice te dañaron el plato derecho, fui a ver cómo me respondía la gerencia y me dijo que para la próxima hablara con él. Ósea que perdí lo que les pagué más los gastos por reparar lo que me dañaron. NO LOS RECOMIENDO PARA NADIE.

Desired outcome: Rembolso

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1:38 am EST
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Advance Auto Parts Battery replacement

Purchased a gold battery February 2021 that carries a 3 year warranty. Battery went dead first part on January 2023. Took 30 min + to boost it off. Contacted Advance Auto immediately and was told the gold only has a one year warranty. I didn’t have time to go back and forth over the phone at this time. I called back later to the Clintwood store and explained about the battery being dead. They looked my information up and said sure it’s covered and bring it by. I did the following day and again had to boost it off. Once I arrived at the store. The sales guy said let’s test it and said it was good because a little machine said it was and would not honor the replacement warranty that I bought with the gold battery. The sales guy said it’s another issue but said the charging system was good. I have checked everything that could possibly drain the battery with everything showing good. I have to jump the vehicle anytime I need to go anywhere. My vehicle after boosting over and over is sitting in the drive 100% dead. Why offer a warranty if your not going to cover when it meets the terms years of warranty?

Desired outcome: I just want my replacement battery that is covered under warranty.

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8:12 pm EST

Advance Auto Parts Employee / company accuracy

On 12/23/22 I ordered on line a wheel hub. I went to 8215 Hampton Blvd to pick up my item. The lady gave m e my part that I ordered or at least I thought. On 12/28/22 I took my car and part to my mechanic to be fixed. He took my rear wheel hub off my Police Impala and when I gave him the part he stated it was the wrong part. I looked at what I ordered online and discovered I ordered the right part. The box had the right part on it no. NT512237 but the wrong part inside. My mechanic had to put all the parts back together on my car wheel so I was able to take the part back. Now that I have to pay for double labor I am very disappointed in Advance Auto. When I take the part back to Hampton Blvd the lady that gave me the part was the one I told it was the right box but wrong part. See shock her head and put her head on the counter and said its been a long day. So after she gets herself together she goes outside to talk to the manager while he smokes and talks to somebody outside. She comes back and refunds the part and tries to sell me another part for $145 when I paid $33 for this part. She then goes to try to find the number box she just returned. I told her this is the box you are looking for. After she couldn't find the box or understand the wrong piece is in the right box she said I'm sorry no other store has the one I'm looking for. The manager never came in he just stayed outside and smoked his cancer stick chatting it up. Maybe if he came in he would have understood what was happening. I lost my $5 speed perk on this transaction, lost money because I have to pay twice the labor and time and gas because I live in Virginia Beach and had to drive to the other side of Norfolk to this store just for them to mess up and not care.

Desired outcome: I am so disappointed with Advance Auto I think I will start shopping at Auto Zone. I have been shopping with Advance for years and have spent a lot of money. I don't know what Advance can do at this point.

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4:25 pm EST

Advance Auto Parts 2011 malibu ltz 2.4 front struts

About 3yrs ago I purchased a pair of Monroe struts . I believe employees name was Joe . He said specifically I had life time warranty on this purchased over $260 purchase. I called today around 3:10 lady answered after having a hard time finding my information. She states there limited life time warranty if product comes diffect not normal wear and tear. That is bull I will never ever purchase anything from any advance auto thats a shame lieing to your customers. I don't care if advance auto is the only place on earth with part ill go to junk yard or Amazon website . Auto zone haves lifetime warranty doesn't matter they will replace with no problem

Desired outcome: I would like free of charge a new set or my money back. You can afford it

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4:01 pm EST

Advance Auto Parts Monore stocks & struts.

We purchased a full set of Monroe shocks and struts back in late July 2022 from an advanced auto store in Aurora, CO. There was supposed to be a "Rebate" from Monroe, Inc. and we submitted the initial receipt prior to the deadline in September 2022. We never received confirmation from Monroe or a "Rebate" check. The costs were in excess of $240.00 for all parts inclusive. Again, a second receipt representing proof of purchase was submitted again with ZERO response in October 2022. Monroe Shocks is failing miserably to adhere to their rebate clause by ignoring their customer base that submitted all inclusive dossiers in a timely fashion. Advance Auto has always been good to me and my Company three vehicles over a 14 1/2 customer service span, and your employees have always been professional and courtesy. I thought you needed to know my predicament. Thank-You, Jeffrey J. Kicia

Desired outcome: A resolution and closure.

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