Advance Auto Parts’s earns a 1.5-star rating from 297 reviews, showing that the majority of auto enthusiasts and repair professionals are dissatisfied with their parts and service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Team member
One clerk was on the phone helping a customer. You could hear other people out back yelling not happy. I was looking to buy anti fog and to pick up a ups package waited a long time finally the other phone was ringing for a while and he came up and answered it the person on the other end hung up and he threw the phone across the counter and said he was too busy for this [censored]. Needless to say after waiting so long I put my purchase back because i wasn't going to give him business. I asked for my package he told me it wasn't there I got the notice yesterday afternoon. He started getting very loud telling me that I could go back and see. Said that ups hasn't been there yet today. I don't know the clerks name
but he was wearing a green t-shirt. strawberry blonde a little heavy.
The time was approximately 11:15 - 11:30. 8/13/24
Desired outcome: This guy needs to go to some anger management and customer service classes
Confidential Information Hidden: This section contains confidential information visible to verified Advance Auto Parts representatives only. If you are affiliated with Advance Auto Parts, please claim your business to access these details.
Product dependability
Approximately 3 weeks ago we purchased a coil part #12413124 to replace in our 2013 Malibu Chevy LTZ. We were headed out to Myrtle Beach this morning and to experience the same problem that we occurred 3 weeks ago. Needless to say, we cancelled our vacation. Because of faulty Coil, who would think the part would be "BAD AND ONLY LAST 3 WEEKS.? We cancelled...
Read full review of Advance Auto PartsBattery purchased..
We purchased one battery 1/13/22 for our Hyundai Elantra and yesterday Sunday 10/2/23 my car won't start on the same shopping center I get the battery i decided to Pushed our car in front of advance auto parts to check the battery when the person for that store check the battery he said the battery is bad so i have my 3 years free replacement warranty & receipt to claim my warranty they said they did not find me when i bought my battery even with my receipt in my hand they won't give me a new battery to going back to home after 45 minutes they said the only way we resolve the problem is if i buy battery again with them and coming back to store Monday or Tuesday to try to claim my 3 years warranty in order to collect my money back for the new battery incredible but that was true thinking before buy a battery front advance auto parts that was terrible Sunday thanks advance auto parts i planning to put this on tik-Tok, Facebook-twitter I hope some contact me soon
Desired outcome: They know who i am. that was yesterday sad day
Is Advance Auto Parts Legit?
Advance Auto Parts earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Advance Auto Parts. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Advance Auto Parts has registered the domain name for advanceautoparts.com for more than one year, which may indicate stability and longevity.
Advanceautoparts.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Advanceautoparts.com you are considering visiting, which is associated with Advance Auto Parts, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Advance Auto Parts website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
Advanceautoparts.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Advance Auto Parts has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 12% of 297 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Advance Auto Parts. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Online service
I ordered 3 parts on Sept 16th. Confirmation email said delivery in 3-4 working days. Two of the parts arrived 6 working days later with the 3rd part not even shipped yet. Called CS, they said they couldn't do anything as it was a warehouse order. I asked to cancel. They said they couldn't as it may be in process. Gave it two more days, now 8 working days from order, still no email saying it was shipped or cancelled. Called again and the rep gave the same answer, there was nothing he could do as it was the warehouse. Really poor service when an item hasn't been shipped in 8 days, 4-5 days after delivery was promised. Even poorer service/ system if your reps can't check on the status or do anything about it. Case # [protected], if anybody cares. I'll be contacting my cc company to dispute the purchase and never do business with advanced auto again.
Poor customer service/ not willing to work or help
Last night, 9/18/23, we went to the advanced auto located at 1166 Mount Vernon Ave Marion, Ohio (Store #1055). I was there at quarter till closing (8:45PM). I was desperate for a battery for my car! Super simple task. I had just had to have my car jumped just to get it there. My husband went in and asked about them checking my battery to be sure it was in...
Read full review of Advance Auto Partsups pick up at advance auto parts defuniak springs florida.
I first went to this store because my check engine light was on. So I asked jeff if he would check it with the tester he got to door and became angry because I parked on the west side of the store parking lot where it was shaded. But he checked it and I left. That was about four months ago. 9/1/23. I ordered a small generator about 40 pounds. To this store...
Read full review of Advance Auto PartsRefund
They wouldn't let me get a cash t. Refund for a loaner tool even tho I asked and explained I paid with debit. I had the debit card and my license, but he wouldn't do cash. Then I find out it can take ten days. Why couldn't they just do the cash. I read someone else had this same problem but I asked for cash and was still denied and the refund isn't there. I don't have ten days as the tool was 160 to rent. That's
Desired outcome: The money before ten days preferably today
Misinformation from the website and the store employees.
I was shopping online and looking "specifically" at the products that were *IN STOCK* so I didn't have to wait to get work done. When I arrived at the store 19.4 hours AFTER I had placed the order, (how many times does your website say "ready in 30 minutes"?), I was met with another lie from the district manager telling me he hadn't had time to pull my...
Read full review of Advance Auto Partshevery part i have bought in chico
I've had it with advance auto parts i thought when you guys took over pep'boys being close to my shop and home it would be great i have bought a radiator for my truck had it fail 2 times gave the benefit of drought and just purchased a radiator for my daughters car went to install it i work during the day so never looked at it even know the box was damaged and would you know it the [censored]ing thing is bent and damaged now i have my daughters car disassembled and have to work in the morning as she does as well and once again advanced auto parts [censored]s me last week itr was my truck blew a radiator in front of customers house got another one and it failed in the fins area im done and i will let every body i know what crap you guys are selling [censored] im so [censored]ing mad you guys got 8 kids in this store workings wtf who is in charge i cant believe it im so done
Desired outcome: i defiantly want my money back i will give your piece of [censored] radiator back it is still in the [censored]ing box i hads to argue with the guy at the desk when i returned m
Quality
I have been a customer for years.. I have had enough. I put a steering rack in a impala and it failed. I paid 2nd time foe labor to replace leaking rack and it is also leaking within a year of installing so I just let it leak.. I put front caliper into my accord and it burns up the pads and replace it again with pads ans overheated rotors. I put a rear...
Read full review of Advance Auto PartsOil recycling
On 6-3-23 at approx 645am i stopped at the store located at 9180 Transit road in East Amherst to drop off some oil. the oil was in 6 one quart plastic bottles and in the same cardboard box they were bought in. The store was closed at the time but a man came out of the store ( i assume it was a manager) and rudely told me that it is illegal to "dump" oil at the store when it is closed. he proceeded to tell me it is a $2500 fine for "dumping" oil and pointed to a sign on the store that looked like a "no parking" sign. I apologized and took my oil back. He told me again it is a $2500 fine for "dumping" my oil and said to come back when the store was open.
I came back on 6-4-23 and brought my 6 one quart bottles into the store and put them on the counter. The same man from 6-3-23 asked if i was the person who brought in the oil yesterday. I said I was and apologized again. He smugly said he would not accept my oil because somebody else had "dumped " their oil off in the back of the store and now the tank was full. I asked if he was kidding and he smugly said no. I came back on 6-7-23 and there was a sign on the door saying no oil was being accepted as the tank was full. I came back on 6-10-23 and the same sign was on the door.
Desired outcome: Someone should talk to this man about customer relations as this incident has turned me off to any advanced auto store purchases in the future.
Person working at your 50 Pine Island Rd. North Fort Myers Florida
Hello, on 6/11/2023 at approximately 4:00 PM, I purchased oil and two windshield wipers. Later, when I tried to install the wipers, I encountered difficulties. I went back to the store and noticed an employee coming out. I asked if he could help me with the wipers. Unfortunately, he responded very rudely, stating that he had already clocked out and I should go inside. I thanked him for his response, explaining that it was just a question. He reiterated that he was off the clock and didn't have to answer any questions. Frustrated, I told him to go home. He continued to argue, and as I became angrier, I asked if he wanted to escalate the situation.
Eventually, he kept talking and got into his GT Mustang. I decided to go inside, and a kind employee accompanied me to assist with the wipers. Meanwhile, the employee I had the altercation with proceeded to speed out of the parking lot onto Highway 78 in his GT Mustang. I appreciate the help provided by the other employee who installed my wipers.
I believe it is necessary to address the behavior of the rude employee, whose name I do not know. He has black hair, wears glasses, and has a small build. He drives a GT Mustang. There are many other parts stores where I can take my business, and as a retired firefighter, I found his conduct while wearing the company uniform to be completely unacceptable. Thank you.
Robert
Employee
Ogdensburg ny 13669 has an employee Brenden Trudell that is always sitting on a chair with his feet up. This is so unprofessional and if you pay your employees to sit and relax while others are working then I want a job like his. There hasn't been one time that he has been working anytime I have been in that store. This last time was today 6/3/2023 around...
Read full review of Advance Auto PartsCustomer service
Today I stopped at Store#07429, 4250 McKinley Parkway, Hamburg, NY 14075 purchasing some cleaning products for my vehicle. Now we are all under a lot of stress with inflation, our crappy weather here in the Buffalo area. So, an act of kindness would go a whole lot further than what I witnessed when I was leaving the store. I gentleman came in the store told...
Read full review of Advance Auto PartsWould not let me return unused merchandise for a replacement
I had recently bought some headlights from a local store. However, when trying to open the package, I was having difficulty and ripped the packaging. Unfortunately, I figured out that the headlights were the wrong headlights. When I went to go switch the headlights with the correct ones at the store, the employee refused to negotiate a refund due to the ripped packaging. Even when I asked for a small discount on the other headlights instead of a full refund, the employee said that it was not possible. I am very disappointed that Advanced Auto Parts would not work with their customers on this since the headlights I was returning were completely unused. I was very dissatisfied with the service.
Desired outcome: I would appreciate a refund of some sort. Does not have to be a full refund. Any amount would suffice.
Exchange on a battery that was under warranty
My complaint is on the location (Clinton, MS) on 03/25/2023 between 4:00-4:30. A young lady with braids, a young man with dreads and another young man that was on the short side. My husband and I went to the Clinton location to exchange a battery that still had a warranty about another year left on it before it expired. I purchased it from the mega Evers location which has closed down . As soon as we told them which location we got it from, the young lady almost instantly let us know that they can’t help us. My husband responded to her by saying that he already talked to someone one and was told that we can go to any other location because it is in the system. They told us that we had to go somewhere else, so he got frustrated by trying to explain to them what was told to him so we decided to go to the location that is on northside drive. The store manager there was very nice and she helped us without a problem and I explain to her what had happened to us and she told me that they were not to deny us service that they were supposed to help us so I decided to call them back on the phone to let them know how they was wrong to deny service, and they kept telling us the same story, they started lying. The young lady put another employee on the phone saying that they was a store manager, which I already know that the store manager was not in the building . I felt that someone needs to know how they are treating customers because we drove 45 minutes just to be treated unfairly and it’s not okay, it is wrong.
Desired outcome: I just want to be treated fairly. I’m someone mother, sister, aunt, cousin and so on. They wouldn’t wanted that to be anyone in their family to go through that.
Alineamiento
Llevé mi carro Kia Sorento para poner los terminales (yo los compré) y alineamiento, me cobraron $127.10 invoice 172584. Cuando salgo del local siento un ruido al frenar paso por el local y me dicen que son los platos y yo le digo que los platos estaban bien, que fue el que alineo el carro. Voy a un mecánico honrado y me dice te dañaron el plato derecho, fui a ver cómo me respondía la gerencia y me dijo que para la próxima hablara con él. Ósea que perdí lo que les pagué más los gastos por reparar lo que me dañaron. NO LOS RECOMIENDO PARA NADIE.
Desired outcome: Rembolso
Battery replacement
Purchased a gold battery February 2021 that carries a 3 year warranty. Battery went dead first part on January 2023. Took 30 min + to boost it off. Contacted Advance Auto immediately and was told the gold only has a one year warranty. I didn’t have time to go back and forth over the phone at this time. I called back later to the Clintwood store and explained about the battery being dead. They looked my information up and said sure it’s covered and bring it by. I did the following day and again had to boost it off. Once I arrived at the store. The sales guy said let’s test it and said it was good because a little machine said it was and would not honor the replacement warranty that I bought with the gold battery. The sales guy said it’s another issue but said the charging system was good. I have checked everything that could possibly drain the battery with everything showing good. I have to jump the vehicle anytime I need to go anywhere. My vehicle after boosting over and over is sitting in the drive 100% dead. Why offer a warranty if your not going to cover when it meets the terms years of warranty?
Desired outcome: I just want my replacement battery that is covered under warranty.
Employee / company accuracy
On 12/23/22 I ordered on line a wheel hub. I went to 8215 Hampton Blvd to pick up my item. The lady gave m e my part that I ordered or at least I thought. On 12/28/22 I took my car and part to my mechanic to be fixed. He took my rear wheel hub off my Police Impala and when I gave him the part he stated it was the wrong part. I looked at what I ordered online and discovered I ordered the right part. The box had the right part on it no. NT512237 but the wrong part inside. My mechanic had to put all the parts back together on my car wheel so I was able to take the part back. Now that I have to pay for double labor I am very disappointed in Advance Auto. When I take the part back to Hampton Blvd the lady that gave me the part was the one I told it was the right box but wrong part. See shock her head and put her head on the counter and said its been a long day. So after she gets herself together she goes outside to talk to the manager while he smokes and talks to somebody outside. She comes back and refunds the part and tries to sell me another part for $145 when I paid $33 for this part. She then goes to try to find the number box she just returned. I told her this is the box you are looking for. After she couldn't find the box or understand the wrong piece is in the right box she said I'm sorry no other store has the one I'm looking for. The manager never came in he just stayed outside and smoked his cancer stick chatting it up. Maybe if he came in he would have understood what was happening. I lost my $5 speed perk on this transaction, lost money because I have to pay twice the labor and time and gas because I live in Virginia Beach and had to drive to the other side of Norfolk to this store just for them to mess up and not care.
Desired outcome: I am so disappointed with Advance Auto I think I will start shopping at Auto Zone. I have been shopping with Advance for years and have spent a lot of money. I don't know what Advance can do at this point.
2011 malibu ltz 2.4 front struts
About 3yrs ago I purchased a pair of Monroe struts . I believe employees name was Joe . He said specifically I had life time warranty on this purchased over $260 purchase. I called today around 3:10 lady answered after having a hard time finding my information. She states there limited life time warranty if product comes diffect not normal wear and tear. That is bull I will never ever purchase anything from any advance auto thats a shame lieing to your customers. I don't care if advance auto is the only place on earth with part ill go to junk yard or Amazon website . Auto zone haves lifetime warranty doesn't matter they will replace with no problem
Desired outcome: I would like free of charge a new set or my money back. You can afford it
Advance Auto Parts Reviews 0
If you represent Advance Auto Parts, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Advance Auto Parts complaint handling
-
Advance Auto Parts Contacts
-
Advance Auto Parts phone numbers+1 (877) 238-2623+1 (877) 238-2623Click up if you have successfully reached Advance Auto Parts by calling +1 (877) 238-2623 phone number 0 0 users reported that they have successfully reached Advance Auto Parts by calling +1 (877) 238-2623 phone number Click down if you have unsuccessfully reached Advance Auto Parts by calling +1 (877) 238-2623 phone number 0 0 users reported that they have UNsuccessfully reached Advance Auto Parts by calling +1 (877) 238-2623 phone number
-
Advance Auto Parts emailssupport@advance-auto.com100%Confidence score: 100%Support
-
Advance Auto Parts addressStore Support Center, 5008 Airport Road, Roanoke, Kentucky, 24012, United States
-
Advance Auto Parts social media
-
Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 24, 2024
Most discussed Advance Auto Parts complaints
rebate refusalRecent comments about Advance Auto Parts company
returnOur Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!