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CARiD Customer Care Service

CARiD

1 Corporate Drive
Cranbury
New Jersey
United States - NJ08512

Customer Support Phone Numbers

Toll-free:
+1 (800) 505 3274 0 0
Phone:
+1 (609) 642 4700(International) 0 0
Work days:
Mon9 AM - 8 PM
Tue9 AM - 8 PM
Wed9 AM - 8 PM
Thu9 AM - 8 PM
Fri9 AM - 8 PM
SatClosed
SunClosed
 
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CARiD Complaints & Reviews

Carid.com / ARIES - One Piece Black Powdercoated Grille Guard

De
Dennis Novak on 2016-04-27
I purchased a grille guard for nearly $450. It arrived damaged, which was not apparent from the packaging. CarID has refused to accept a return or allow a refund. I now have $450 worth of useless scrap iron.

Carid.com / Tire and wheel package. Interior trims

Cl
closplumber22 on 2016-04-19
Purchased tire & wheel package plus lift kit 3/28/2016 estimated ship date was the 3/39. I called on March 30th to find out the status of my order, being that it was not shipped yet. I asked to see if possible if I can switch my tires for M/T tires. I was told the tires were in stock and I...

Carid.com / False description, wrong products

Il
Ilya P on 2016-04-19
Wow, you will have to search wide to encounter such a terrible service! People on Chat are rude, not knowledgeable and reply slow, however they terminate the chat within a minute if you do not respond fast. Calling them is better, at least they are not rude, but be prepared for a 10 minute...

Carid / Would not offer refund or discount for misrepresented window deflectors

Ju
JudyC1994 on 2016-04-07
I ordered front and rear WeatherTech Window Deflectors for my 2015 Ford Fiesta Hatchback from CARid. Both WeatherTech and CARid’s webpage photos show a rear window photo of a different vehicle. If they had a photo of the Deflector on a 2015 Ford Fiesta, it would have show that when the window...

Carid - New Jersey, Cranbury / Do not do business with Carid!

Is
Isadore on 2016-03-31
I decided to buy some items from CARiD because they had really great prices. I went to their website and found brake parts that I really needed. Prices was awesome and I immediately placed my order and spent over $900. Then I found another site and decided to order there, because it wa...

Carid.com - Arizona, Bullhead City / Poor customer service

Re
Reviewer51376 on 2016-03-01
2/22/16-3/1/16 Placed an order Sunday for some Jeep and truck parts, about $800 worth and then decided to cancel per their "Easy Cancel" on Monday morning. Well it isn't quite that easy. You start on line and then end up having to talk with customer service where you get to talk to Antonio...

Carid.com - New Jersey, Cranbury / Awful

Ro
Ross on 2016-01-29
I purchased two sets of replacement lights from CARiD to upgrade my car. The lights looked very nice and solid in the photo. Two weeks later I finally received my ordered and tried to install the lights. But those lights did not fit, because the stock plug was wrong. It was strange because...

Carid - New Jersey, Cranbury / Defective part, horrible return policy

Re
Reviewer22903 on 2016-01-22
These people play a good game Great website claiming fast delivery and a fantastic return policy Buyer BEWARE Power steering pump Part was sent four days longer than promised The part was defective and had a difficult phone conversation to get a return activated, representative said Two...

Carid - New Jersey, Cranbury / Customer service

Dw
Dwayne Kleck on 2015-12-04
The product I received was as described. The ordering experience was a bad beyond belief and it is still going on. I ordered one item, approved the charges then they told me my order was incomplete. I went in and they had increased the quantity/shipping charges to 2. I changed it back to 1...

Carid.com / Return Policy Scam

Re
Reviewer27360 on 2015-11-30
Do not use this Company. They have a scam on defective items returns saying to pay them for the new part through paypal and upon receipt of the defective part they will refund my money within 24-48 hours. It has been to weeks that they received it and when I call excuses that the account...

Carid.com / Customer service

Re
Reviewer84015 on 2015-11-28
“These guys are pretty much a joke. I wish I had goggled them before buying from them. Item was defective or missing parts. Still not sure. After two customer service reps, multiple pictures sent, two calls, ten emails, and try still couldn't tell me what was wrong. They kept telling...

Carid.com / Returned two side mirrors

Pe
Peggysue54 on 2015-11-09
I ordered two side mirrors for my Mitsubishi Eclipse. When the mirrors arrived, the boxes were hanging open and nothing protecting the inside. Before they arrived my husband had fixed my mirrors and we didn't need them. So I got a return label to return them. I called and asked if I could...

Carid.com / Product sent damaged ! Horrible customer service - fraud

Sy
Syed Haider1 on 2015-11-02
these guys sent me a damaged sv style wing for my lamborghini which cost aprox $2800 then because i did not have the original packaging (which the installing shop accidentally discarded) they refuse to refund my money (even though i have an email saying from them guys would). after 2.5...

Carid.com - New Jersey, Cranbury / Core Charges on a Steering Wheel

Ma
MarkLTucson on 2015-11-01
In May I ordered a new steering wheel for my Ford F-150. I had very good experience with the sales agent and was willing to wait the nearly 30 days it took to have the part manufactured and delivered to me. They informed me there was a $150 core charge; I understand core charges, I've got...

Carid.com - New Jersey, Cranbury / SAA Chrome Trim Kit

Re
Reviewer34633 on 2015-10-06
I ordered a 10 piece SAA window trim kit. It looked fine upon arrival, so Installed the 6 pillar pieces. When I went to install the last 4 window pieces I noticed small oxidized flaws/defects. I contacted CARiD for an exchange of the defective parts. They strung me along on the phone...

Carid.com - New Jersey, Cranbury / wheel order

Se
selvercecunjanin on 2015-09-30
I ordered a set of wheels trough Carid trough the telephone the Salesman Alex send me a link to finish order the Wheels were not delivered when promised it took them two weeks longer and then i did not get right fitment staggered width that i requested and hub centric rings were also not...

Carid / Covers

Mo
mo29 on 2015-07-02
They are money hungry.Ordered seat covers...The headrest covers do not fit at all and are the wrong size. I tried to exchange it for the right product, but they don't care, won't take it back and didn't even offer to fix it. The products are over priced, look cheap and...

Carid / Fraudulent item descriptions

Oc
ocumani on 2015-04-03
These guys advertise items, CLEARLY LISTED, on their website. After you order, receive delivery, realize items are missing, waste 4+ hrs. on the phone & waiting for callbacks, they tell you that the manufacturer states the missing items are NOT INCLUDED even though it is CLEARLY STATED in...

Carid / Customer service/ return policy

Hu
Hutch301 on 2015-04-01
“Let me start by saying carid customer service is horrible. I order a set of headlights online which showed to be in stock. Waited 2 weeks with no response on shipping information before calling to find out they are in back order and would not be receiving them for another month...

Carid / Wrong part

Tr
TR Bobbert on 2015-03-13
Before I made a order for my truck I called Carid to make sure that the part would fit my truck. the salesperson told me it was the right part the following day I ordered it after ordering I felt a little strange so I start doing some research found out the part does not fit my vehicle I...

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