CarId
reviews and complaints

I recently had an experience with CARiD that I feel compelled to share with others. I ordered a set of wheels for my truck through their website, using their "shop by vehicle" feature that promises "guaranteed fitment". However, after placing my order, I received a call from my salesperson, Kevin, who informed me that the wheels I had ordered were not load rated for my vehicle and could not be shipped to me. He then offered me a set of wheels that looked similar to the ones I had ordered, but were $216 more expensive. Feeling like I had no other choice, I agreed to pay the additional cost.

Unfortunately, the problems didn't end there. A few days later, I received a shipment of wheels that didn't fit my vehicle at all. After spending over two hours on the phone with various customer service representatives, I was told that I would have to ship the incorrect wheels back at my own expense before I could receive a refund. I was also told that there was no manager available to speak with me about the situation.

To make matters worse, I had also ordered another product from CARiD before discovering the problems with my wheel order. I was hesitant to cancel this order, as I feared that my money would be held in limbo as well.

Overall, I was extremely disappointed with the level of customer service I received from CARiD. The representatives I spoke with were difficult to understand and seemed to be intentionally confusing. Additionally, the company's "fitment guarantee" did not cover return shipping, which I found to be unacceptable.

Despite all of these issues, I decided to give CARiD another chance and ordered a different set of wheels over the phone. However, even with the assistance of a customer service representative, I was still unable to find a set of wheels that were load rated for my vehicle.

In the end, I would not recommend CARiD to anyone. While they may have some good products, their customer service is lacking and their "guaranteed fitment" promise is not reliable. If you do choose to order from them, I would recommend doing so over the phone and double-checking that the products you are ordering are actually compatible with your vehicle.

I recently had an experience with CARiD (carid.com) that left me feeling frustrated and disappointed. I had ordered a grille and emblem for my truck from their website, with a promised 2-day shipping turnaround. However, 4 days later, I received a call from Sharon informing me that the part I had purchased was on back-order and asking if I would like to cancel the order. I responded to the email she sent me, stating that I did not want to wait for the back-ordered item and would like to cancel my order.

However, despite CARiD reaching out to me for cancellation, I was surprised to find out that I still had to wait for the cancellation to be processed and the refund to be issued. When I reached out to their customer service representative, Franca DeVito, I was informed that they needed to request the cancellation from the manufacturer and that it would take 3-5 business days for the order to be canceled and the refund to be issued.

While I understand that CARiD is a drop-shipping company and does not keep inventory on any of the parts they advertise, I was disappointed that they did not have a more efficient process for cancellations and refunds. It seems like if a business knows the cancellation with the manufacturer is going to go through, then the customer should receive the refund and the company should work with the manufacturer. Making the customer wait for the refund seems like a poor business plan.

Furthermore, I found it frustrating that despite CARiD reaching out to me for cancellation, I still had to wait for the cancellation to be processed. If a customer reaches out for cancellation, I can understand the need to request it from the manufacturer, but if the company reaches out to the customer for cancellation, it seems like the refund should be issued immediately.

Overall, while I appreciate that CARiD is working closely with all their partners to deliver orders as fast as possible during the current COVID-19 pandemic, I would caution others to consider going directly to the parts makers or a company that stocks their own inventory. The process for cancellations and refunds with CARiD can be frustrating and time-consuming.

I recently had an experience with CARid that left a bad taste in my mouth. I wrote a review expressing my dissatisfaction, but to my surprise, someone from CARid reached out to me and asked for my order number so they could review my case. However, it's been three days and I haven't heard anything back from them. I'm not one to let things slide, so I contacted the Better Business Bureau and gave them all the details of what happened, including the names and phone numbers of the employees who were involved in ripping me off. The BBB has my report and I'm hoping they can help me get justice.

It's frustrating when companies like CARid take advantage of their customers. I'm out $130, which is a lot of money for me, but I've read reviews from people who have lost hundreds or even thousands of dollars to this company. That's why I think it's important for all of us to band together and take action. I've already contacted the New Jersey Attorney General's Office, which is very concerned with scam companies like CARid. If we all do our part and report our experiences to the appropriate agencies, we might be able to get our money back and prevent this company from ripping off anyone else.

One of the reasons I'm so upset with CARid is because of their customer service. When I had a problem with the fog light bulbs I purchased from them, they tried to make me look stupid for paying to have them installed and then removed. They didn't take into account that I'm disabled and can't do the work myself. I had to pay $134.06 to have the bulbs installed and then removed when I realized they were completely unsatisfactory. CARid's website claimed that the bulbs were a "direct fit" for my 2017 Nissan Rogue, but they only projected halfway into the fog lamp reflector and put out less light than my factory halogen bulbs. When I complained to CARid's customer relations department, they offered me a $15 gift card to use with their company in the future. Are they kidding me? I'll never purchase anything from CARid again, and I certainly won't write a positive review for a $15 gift card.

CARid's customer service is truly pathetic. They don't seem to care about their customers at all. I'm currently working with the Attorney General's Office and I've also contacted the Philadelphia Inquirer to tell them about my experience. I think they'll be interested in how poorly CARid treats its customers. CARid should be ashamed of themselves for their deceptive advertising and terrible customer service. They don't deserve anyone's business.

I am extremely disappointed with my experience with CARiD. In fact, I wish I could give them negative stars. I recently ordered an item from them for $777.66 (US) and it was sent via freight shipment. According to their policy, for freight shipments, the customer must verify the product is correct and undamaged. If the item is incorrect or damaged, the customer is to refuse the shipment. Unfortunately, I received the wrong item and had to refuse the shipment. I immediately contacted CARiD on the same day of delivery (27 DEC 2021) and was told that they would follow up with me via email later that day. However, I never received an email from them.

I waited until 29 DEC 2021 to reach out to CARiD again, as I know that sometimes there are delays with tracking information. When I talked to them, they told me that they required the part to be in their possession before they would initiate a replacement or refund. They also told me that I had to reach out to the shipping company and get an update on the whereabouts of the part. I was extremely frustrated as a replacement part was now out of the question due to the time-sensitive time-frame. I asked CARiD to refund me the purchase price, but they refused to do so. I also asked for a replacement part to be sent out immediately, but they also refused to do so.

I was left with no other option but to call my credit card company and issue a fraud claim. I paid for an item that I do not have, and for a service that I did not receive. CARiD's response was pitiful and did not address my concerns. They claimed that they require photos in some situations before a return or exchange can be requested. However, nowhere on their website does it state that the customer must take photographic evidence in order to initiate a replacement or refund.

CARiD's customer service was extremely poor, and they did not make a good faith effort to correct their mistake. They promised one thing and delivered nothing, which is fraudulent. They are now in breach of contract, and I have filed a fraud claim that I will not recall. I have a screenshot that appears immediately following the purchase, which shows that CARiD failed to clearly define the customer responsibility upon placement of the order.

CARiD's response to my complaint was unacceptable. They claimed that the manufacturer dictates whether pictures are required for a return, and in the case of incorrect items being received, that is one of the requirements. They offered to issue a store credit for the full cost of the order within 24-48 business hours, but they cannot offer any other resolution at this point in time. This is due to the client starting a dispute with their bank for fraud. If they refund any amount and the dispute is not closed, the client will effectively be refunded plus the refund they issue.

CARiD's behavior is unacceptable, and I would not recommend doing business with them. They are holding my bank's money hostage, and they are not making any effort to resolve the issue. It has been over two weeks, and nothing has been resolved. I urge others to avoid doing business with these SCUMBAGS.

I recently purchased a set of 22" Rohana rims and Lexani tires for my 2011 BMW 750I from CARiD and let me tell you, it was an experience I will never forget. I placed my order on May 7th, 2018 and was assisted by a representative named Jonny (ext #8052) who was excellent in helping me place my order and answering any questions I had about my package.

However, my wheels package was supposed to be delivered within 10 business days of me placing my order, but I didn't receive it until May 22nd, 2018. When I opened each wheel package, I found that 3 out of 4 wheels were damaged on the front outside of the rim where the person who installed the tires on the rims didn't know what they were doing. There were marks and scratches around the rims from the tires being installed.

I immediately called the representative who sold me the wheel package and he was very apologetic for the damaged wheels. He asked me to send pictures of the damages of the three wheels, which I did the same day they arrived. My CARiD representative started a claim for the three damaged wheels on May 22nd, 2018 and asked me to repackage the three damaged wheels. CARiD would have UPS pick the three wheels up from my house and once they received confirmation from UPS that they picked up the three wheels, the three replacement wheels would be sent out to me.

I was frustrated that I had to wait for UPS to pick up the wheels before CARiD would start working on getting me my three replacement wheels. I requested to speak with a supervisor and we debated for 20 minutes on what my compensation should be. We finally agreed on $200 off my package, which was honored.

I waited a week after talking with CARiD about the damaged wheels and received no contact from UPS to pick up the damaged wheels. I called CARiD about the lack of contact and got a customer representative who didn't have a clue about what I was talking about or how to do their job. I requested to speak with a supervisor and was transferred to one who assured me that UPS would be contacting me within 24 hours to pick up the three damaged wheels.

I also asked why I couldn't just put the wheels in the back of my truck and drop them off at the nearest UPS store to be done with the extended wait. The supervisor informed me that CARiD does not recommend that I drop wheels off to UPS so the three damaged wheels are not damaged anymore than they already are.

I waited until June 1st, 2018 for UPS to finally pick up the three damaged wheels from my home. Just by luck, I was home cutting the lawn when a UPS truck pulled up and picked up the wheels. I called CARiD on June 1st to inform them that the wheels were picked up by UPS and they could start processing my replacement wheels. They informed me that once they checked with UPS that they had the wheels, they would start the replacement process.

CARiD returned my call on June 2nd, stating that UPS didn't have the three damaged wheels or they could not locate them in their records as being picked up on June 1st, 2018. I was frustrated and called UPS to help them locate and track the wheels. I recontacted CARiD about the location and UPS location that had the three damaged wheels. CARiD confirmed that UPS had the wheels and started my replacement order.

Two days later, I received an email from my credit card company that CARiD charged me for three more wheels ($1700.00) plus the $2609.00 I already paid for the original order. I was shocked that CARiD charged me for the replacement wheels with my credit card that was still on file from the original order. I called CARiD and spoke with a supervisor who stated that was the only way they could process the order for the replacement wheels. I was not happy and let them know.

I then contacted my credit card company who informed me on actions to take if the charges were not reversed. My three replacement wheels didn't arrive until June 19th, 2018, and guess what? All three had damages to the outside of the rims where you could tell whoever installed the tires on the rims again didn't know how to install the tires without damaging the wheels. One of the wheels even had a gash in the tire about 1/2 inch.

I called CARiD and informed them of the damages to the three wheels by their installer. I also informed CARiD that I wanted a complete refund of my order and would get my wheel package from another supplier. The CARiD supervisor tried to convince me that the next three replacements would be shipped to me without damage, but I had to laugh to keep from going off. I told CARiD I wanted a complete refund on my wheel package.

CARiD informed me that they would only be willing to give me a refund on the three damaged wheels and not the one that was not damaged. Once again, I let them know how unhappy I was and agreed to the refund of the three damaged wheels that were their fault from day one. So now I have one good rim with a tire and TPMS installed to find three good rims to match.

I called my local wheel supplier (Forest Wheel and Tires) and explained the situation and the CARiD nightmare I had been dealing with for months. The local supplier got me all three rims and tires with TPMS in less than one week of me placing my order. I was thinking, "What the hell was I thinking not going with a local supplier in the first place?" The price for the wheel package I ordered through CARiD was only $150 less, but without the headache and extended wait, it would have been well worth it!

With that being said, the wheels were installed on my BMW and I thought this was the end of this nightmare. The local supplier reset my TPMS for the new wheels and informed me I would have to drive my car for 10 to 20 minutes so the TPMS would reset. I drove my car for at least 2 hours on and off that day, but the TPMS would not reset.

I took my car back to the local supplier where I had them install the wheels and guess what? I watched in the shop as they tested all four tires for TPM and guess what tire didn't have a Tire Pressure Monitor in it? You guessed it, the ONE AND ONLY TIRE CARiD MADE ME KEEP AND WOULDN'T REFUND ME FOR. I called CARiD and gave them another earful and sent them pictures of the wheel with the #SSN of the wheel with no TPM in it and the receipt that I paid the local supplier to install a TPM and remount on my car.

The CARiD representative informed me that CARiD would pay for the receipt in full in 24 to 48 hours. I checked my credit card for the refund after a week and no refund from CARiD! I called CARiD and was on hold waiting for an answer about my refund for 45 minutes. Finally, somebody came back with the refund was not submitted in the proper format and I would receive my refund for the TPM receipt in 24 to 48 hours.

I got my refund in 24 hours, but let me tell you, if you deal with or purchase anything from CARiD after reading this, then you deserve whatever they dish out to you and some!

I recently made a purchase of over $1,000 from CARiD and while their selection is great and their prices are reasonable, I had some serious issues with their customer service. I had two separate experiences that were months apart that led to me writing this review. While I was patient with them due to the manufacturer's fault and Covid19, the customer service was unbearable.

The first experience started when I ordered various items on March 9th, 2020. I received all my items except for a single $100 item. After a month, the item was never even shipped, so I contacted CARiD to learn what was going on. This is when things went bad. I was told to wait 48 hours while they contacted the manufacturer. 48 hours passed and I heard nothing. So, I contacted CARiD again, and I was told to wait another 48 hours. This repeatedly happened for about 2 weeks where I was told to wait 48 hours. On various occasions I was promised I'd be contacted back and each time, I'd only get silence. As time passed, May came soon enough and my order was canceled by CARiD. I was frustrated, but I assumed it was due to Covid19 and I dropped it holding no grudges.

Then came my recent experience. I had been building a part list and planning on modifying my car for a long time now and with all my pieces finally collected over the months of ordering, I brought my car to the shop and was having many modifications done. I then got a call a few days later saying my very expensive spoiler I bought had 2 identical brackets, so I needed the driver side bracket. So, I contacted CARiD and you wanna guess what I was told? They said once again, "Please wait 48 hours". 48 hours passed with zero responses, so I contacted them again and they apologized and asked again for 48 hours. I decided to give them 2 more days and after another 48 hours and no response, this is when I got serious.

I went from being mad to having to be the kind of customer I genuinely hate. I begin telling them to stop telling me to wait 48 hours and I need someone that can help me now. They do nothing for me, so I do some research and get ahold of the original manufacturer. I find out who I need to talk to, and I learn that CARiD had sent ZERO emails and they had ZERO phone records of CARiD contacting them. Even though CARiD claimed to have contacted them various times, I was told CARiD hasn't contacted them a single time. Which, the manufacturer was more than kind and I eventually ran into a man named Joe. Joe was completely honest with me about their COVID situation and how things are a little slow. I completely understood and all Joe asked was that CARiD had to verify the order.

It had been over a week of this back and forth, and to learn they hadn't even contacted the manufacturer once made me want to spit venom. I called customer support for CARiD and was as polite as one can be in this situation when you have to tell someone you know they're lying, and they need to do this now. Shortly after, Joe did receive an email! But time passed and no email with a tracking number was sent to me. Suddenly for 2 days, I wasn't able to contact the manufacturer I had to go through CARiD once again to learn what was happening. So, for the first time, my patience finally cracked, and I refused to get off the phone until someone could help me. I kept explaining my situation as to why I will not wait 48 hours and the circles they keep running me in. I was very adamant on not waiting 48 hours and that I needed something to happen now. The person over the phone just kept saying "sorry, but there's nothing I can do", so I kept asking for someone who can do something. In the end, after a while of getting nowhere, I just hung up.

I then spent hours finding out why I couldn't get ahold of the manufacturer and they were kind enough to give me Joe's personal work number, and I finally got ahold of Joe. Joe apologized and was 100% transparent as to the warehouse situation and why the bracket didn't ship in the 2 days he promised. He then told me that the issue was resolved, a sticker was printed, and I was going to get the shipping number the morning after. I asked him to please just email me and not CARiD as they will not update me on this. Joe was fantastic, did as he promised, and I finally got the tracking number of this bracket I needed. He also informed CARiD and guess what? I still have zero responses from CARiD 2 days after it was actually shipped.

Joe was fantastic, and you can't blame customer service, warehouse workers, or others for a once in a lifetime world pandemic. I ended up laughing and joking around with Joe in the end and he was fantastic in every way. But what CARiD did to me was inexcusable. It took me 15 days to ship out this bracket from the manufacturer starting from the first day I contacted CARiD. It would have never made it to me if I didn't go out of my way to handle this myself. It was an eye opener to know that this company would gladly make me wait months in hopes that I'd forget about the issue. Even if they did send the emails and I was misinformed (which I highly doubt), why didn't they make a phone call after I had stressed my constant issues and importance of this ordeal to get this bracket to me asap. I offered continuously to pay for shipping and a new bracket, as I was just that desperate.

I will NEVER buy from CARiD again. I will only go to the direct manufacturers from now on. There was plenty of nice customer service members in CARiD, but being nice doesn't mean they'll help, care, or do anything about your issue. There was one customer service member who gave me $15 for the inconvenience and let me tell you. When you are doing a car modification project where you've already dropped over $8k. I couldn't care less about $15 over the money I've spent and the enormous amount of time and stress I dealt with when dealing with CARiD.

Seriously, buying from them is convenient until you have anything at all go wrong. If you have to deal with the customer service, you're out of luck. Do not wait 48 hours for them, as it's only their excuse to have you sit around and push the issue towards a further date instead of handling it now. Think about it, why would they spend the crazy number of hours on the phone with me and not just call the manufacturer once while on the phone with me? The answer is, they don't care, they aren't here to help you, and even the ones that want to help you, they're not given the power by management to make any meaningful change.

I recently had the misfortune of purchasing a set of Doug Thorley headers for my Land Cruiser from CARiD. I called both the manufacturer and CARiD to verify that the headers would fit my vehicle before making the purchase. However, after spending thousands of dollars on the headers and installation, I discovered that they were actually made for a Tundra, not a Land Cruiser. While the engines may be the same, the fitment is very different.

To make matters worse, neither CARiD nor Doug Thorley mentioned that the headers would need to be modified in order to fit my vehicle. This meant that I had to take them on and off several times, grind down bolts on the steering column, and put a huge dimple in the headers to clear the column. I spent an extra couple thousand dollars on the install and had no recourse.

When I contacted Doug Thorley, they told me to dimple the exhaust in order to make them fit. CARiD, on the other hand, told me to send the product back. However, because I had modified the headers, they would not accept a return. I was left with a product that did not fit my vehicle and had lost thousands of dollars in the process.

To add insult to injury, CARiD still sells Doug Thorley headers for the Land Cruiser on their website, despite the fact that they are designed for the Tundra. This is false advertising at its worst. The most recent manager I spoke to at CARiD told me that the product does fit, but would need to be modified per Doug Thorley's recommendation. This is unacceptable.

CARiD and Doug Thorley are not reputable companies and do not stand by their products. Their customer service is extremely poor and they do not care about their customers. I would not recommend purchasing anything from CARiD or Doug Thorley. Look elsewhere for your automotive needs. Trust me, you do not want to go through what I went through.

I recently ordered a wheel from CARiD on June 25th. They informed me that the wheel would not be available for 60 days, but I was willing to wait and paid for it. Finally, on September 17th, the wheel arrived. However, when I opened the package on September 21st to have it mounted, I noticed that the wheel was warped. The rim had an unusual curving and flat areas that should have been curved. It was obvious that it was a manufacturer defect.

I immediately contacted CARiD and sent them several photos of the damaged wheel. They responded by saying that it was a bent lip and offered a partial refund if the wheel was still usable. I took the wheel to a rim shop, and they confirmed that the wheel was out of round and no good. They also mentioned that it appeared to be a used rim. I contacted CARiD again, and they asked for a tracking number to process a damage claim. I provided them with the tracking number, and they said they would contact me in 2 to 3 days, but they never did.

On September 30th, I sent a message to CARiD to inquire about the status of the wheel. They responded on October 1st, informing me that UPS had denied the claim. I was surprised to learn that they were trying to process a claim through UPS for an obvious manufacturer defect. They said that UPS denied the claim because I released them from liability as a UPS My Choice customer. I was confused because they were the ones who used UPS. They referred me to UPS to try to get a refund for the defective product. I responded, but they have not replied back to me.

Overall, I am very disappointed with the service I received from CARiD. It took them a long time to deliver the wheel, and when it finally arrived, it was defective. Their response to the issue was not satisfactory, and they tried to shift the responsibility to UPS. I hope they can resolve this issue soon and provide me with a replacement wheel or a full refund.

I am from Canada and I am here to share my experience with CARiD. I recently had an issue with them and I wanted to share my thoughts about it. I hope this review will help others who are considering buying from CARiD.

On August 10, 2020, I was looking for front rotors for my 2012 Honda Civic. I found Wagner front rotors on CARiD's website. However, when I was about to place the order, I noticed that the shipping fee was $88.00 USD. I was not sure why the shipping fee was so high, so I clicked on the drop-down menu to get more details about the extra charge. Unfortunately, the order went through against my will. The price of the rotors was $75.00 and the shipping was $88.00. I was shocked and confused as to why the shipping fee was so high. I decided to cancel the order immediately.

I called CARiD's customer service to cancel the order, but I was put on hold for 47 minutes. I also tried chatting online while waiting on the phone. Finally, an associate from the Philippines answered my call and said that there would be a cancellation request. I was not sure why they needed a request instead of just canceling the order right away. The next day, I called again to make sure they did not ship the order. The associate assured me that the shipping would take another three days and that the order would be canceled before then.

However, two hours later, I received an email saying that the order had already been shipped. I was very disappointed and frustrated. I felt like I was being scammed. I immediately contacted CARiD's customer service again, but I was not satisfied with their response. They kept saying sorry for the inconvenience, but they did not offer any real help with the issue.

I decided to write a review about my experience with CARiD. I wanted to warn others about their poor customer service and high shipping fees. However, I received an email from CARiD asking me to follow a link and post my review about the associate who communicated with me. They even offered me a gift card for $25.00 USD. I felt like they were trying to manipulate me into giving them a good review.

I always read the bad reviews first, even if they are few because you don't know the seller unless there is an issue to find out how the seller will deal with the issue. That's why I wanted to share my experience with others.

CARiD seems to be just a website collecting orders and forwarding them to manufacturers or distributors for a commission. They do not really have a staff, but a few people working for much less than the minimum wage in the US or Canada, just overseas. When you need help or get in trouble, you will be at their mercy. You have to make time, I mean really long time to stay on the phone waiting for someone from overseas who most likely cannot help but just copy and paste a few words like sorry for inconvenience but no real help with the issue.

I am writing this review again for three reasons. First, there were lots of wrong spellings in my previous review because I am not good at using my smartphone to type. Second, I wanted to update my review. Third, I wanted to show what the reply I got after writing my first review. Hopefully, this one will replace the first one.

There were so many emails between me and CARiD since this problem started. Every time, the reply took two days and every time from a different name. It looks like they hire them part-time overseas. Every time they say the same thing, like sorry for the inconvenience, etc., but they are still holding my money until today, August 30, and I do not know for how long they will hold my money. They said they requested the courier to return the package, but it is still in Erie, Ontario, and the courier is creating another problem. The courier used to call me every day to pay import charges, and the package stays in Erie, Ontario. The UPS tracking number is available for CARiD to check their package, so why do they need to hold my money? I have nothing to do with their package. I did not receive it and will never receive it.

I called UPS three times, and every time I asked them to explain why they called me and why the package is sitting in Erie, Ontario, even though their tracking says the sender requested to get it back. They had no convincing answer and just said sorry, we will make sure the sender will receive it. The last time, whoever claimed to be the supervisor in UPS said they would contact CARiD. I asked why they needed to contact CARiD when their tracking says they are in the process of returning it back. He had no convincing answer.

It looks like anyone who doesn't have a convincing answer just says it is their policy, and they expect us to buy that nonsense. Some may scam you like CARiD and just tell you it is the policy, and they expect us to buy that.

Today is August 30, and CARiD still doesn't want to pay my money. They are trying to find any way to delay the payment of my money or even not to pay it at all. They do not make any sense, and it is really unbelievable what they do.

I tried my best not to say an opinion but true facts and let the audience judge. Here is a copy of the comment from whoever commented about my review and another copy of the last email I received from whoever says he is from CARiD. Most likely, none of them visited what is called CARiD. They just work from overseas to tell you sorry for the inconvenience. Some answer the phone after keeping you waiting for an hour or more.

In conclusion, I would not recommend buying from CARiD. Their customer service is poor, and their shipping fees are high. They seem to be a scam and are not trustworthy. Please be careful when buying from them.

I ordered two CV axles from CARiD, but unfortunately, one of them was defective. I was disappointed because the order was supposed to be shipped the same day if I ordered within the time specified, which I did. However, the order was not even processed until 2 days later, and who knows when it shipped. The order was showing as being available, in stock, and based on information on the screen, was coming from NJ, which is my state. Sales tax was also applied to reflect an in-state purchase, and I also questioned and confirmed these things in chat prior to the sale. However, the order was shipped from Texas?

CARiD claims they are selling a Cardone remanufactured part that meets and likely exceeds all OEM specs and quality. But the spindle nuts that come with OEM CV Axles have flanged nuts with built-in washers that spin, and the Cardone CV Axle I received came with a cheap nut, no flange. The nut diameter was smaller than the hole in my wheel hub, which is just plain nonsense. This CV Axle part # only fits specific vehicles, and every one of those vehicles comes with a flanged spindle nut that will properly retain the spindle when connected to the wheel hub and bearing assembly. Sending this cheap nut is either stupidity or an attempt to cut a cost down.

CARiD says they beat competitor's if they have a lower price on the same item. They said I'd have this RMA in 24-48 hours. They were supposed to swap it for another one. I was also told I would get the label to send my old CV Axle for a core refund. However, CARiD has lied to me over and over regarding an RMA for the defective CV Axle. Over 10 days have passed, and I've just been forced to pay another week for a rental car. Since I know the RMA for exchanging this defective part is not going to get me a replacement any time soon, I was forced to buy one elsewhere. I actually got it directly from Cardone. Go figure.

My experience when handling issues involved several online chat sessions, I think 2 phone calls, and a few email exchanges that were one-sided since they never replied. So far, they only sent emails that were automated indicating they received a message from me and they would respond. One telling me that flange nuts would be shipped. That was over a week after the problem was reported. From the initial onset of the ordering process, I had to call them. I called them on the phone 2 days after the order should have shipped. I wasn't happy, but I was more than cordial and understanding. I wanted to cancel the order as it still was not showing it was even processed yet. Well, they issued me a $25 gift credit. But it's only good towards a future purchase, which will never likely happen after my experience.

Anyway, I was able to deal with waiting for the item. I expected it by Friday or that weekend but got it the following Tuesday. Fine right.? Well, a day or so later, I got to the boxes. The 2 CV Axles came in separate boxes as if they were separate orders directly from Cardone. Each was double boxed with very good protective packing inside. Nothing was damaged, and the boxes were in perfect shape. But, as is the case, sometimes a part is defective. In my case, only 1 CV axle was defective, the other fine. And here is where CARiD becomes one of the worst companies I have "ever" dealt with both online & offline.

In CARiD's defense, they did see to it that Cardone sent me 2 flanged nuts, both of which I received, and although they are not even close to being as good a quality as my OEM originals, they will be acceptable. I do not agree with any statements claiming this part meets or exceeds OEM quality specs and feel that saying so is just a lie.

I spent so much time appeasing this company. Since I just bought 2 CV Axles, 1 of which worked fine, I was able to replicate the defect in a video. I took photos of the part, as well as all boxes. The information I provided was more than I have had to supply any other vendors for online purchases in the past, but I did this so they can clearly see the problems. On top of the defect, the photos clearly show the defective part was also incorrectly assembled. A rubber boot was pulled 2 inches too far, restricting proper movement and flexing. CARiD should have issued me an RMA# by now, but instead, me and my money are in a state of limbo.

It has been over 10 days since the very first communication that clearly states my RMA and instructions would be provided to me within 24-48 hours. We've exceeded this 24-48 hour time frame long ago. I've spent a lot of time making further contact with CARiD, and each time they say I will receive an email with my return authorization and instructions within 24-48 hours. They had 2 CV Axles drop shipped. Both were also charged core fees. Since one is still good, I was also told they will provide return labels for shipping my old CV Axles back to them. So I am stuck in limbo for over 10 days waiting for the following:

1: The label to send back one old CV Axle for a core refund
2. The label with RMA to return a defective CV Axle for a refund. The refund for this also includes a core fee

CARiD says they match pricing of other vendors. Well, it appears that Cardone sells these same axles directly to us consumers. But I am still trying to get the bloody RMA to send back a defective item and also send back the core for the one I kept. But now I have discovered another twist in the midst of all this. CARiD is trying to double dip:

Get this, I have now learned that CARiD has me in limbo waiting because they are trying to pass off

Car ID sold me a dorman 609-031 Ford focus trans module 1 year ago. It went bad. The replacement they sent me was damaged in shipping. Now Car ID wants to give me a refund and leave me without a Core. The core is worth 300 dollars. If I Buy another unit, I will have to pay an additional 300 dollars on top of the price of the unit. I gave car ID a Solution. Part number 609-231 TCM will work, and Dorman has them at the warehouse. (I called Dorman Myself). Car ID also wants to Keep my Core.

Ordered a part from them in March of 22. Item tears up in May 23. I contact them as it has a 5 year warranty. Was originally told the errors codes were sufficient for warranty claim. Then told mechanic would need to rule out everything else. Mechanic takes converter off vehicle and the honeycomb on the inside of converter is falling out in flakes and pieces. Can’t put it back on, don’t know what further damage has been done to my vehicle. I was told the warranty process would take 3-5 business days. Sent the defective part back. 2 weeks go by, I email and call repeatedly. Am told to give 24-72 more hours. Told Dorman (manufacturer) is not returning their calls. Keep calling, asked for Dorman’s info, then told it’s not Dorman but a supplier that’s not answering their calls. They start an “urgent” follow up to get a supervisor to call me - never happens. After 3 weeks I email and threaten to get a lawyer as they now have my part and my money. Suddenly they’ve been able to get in touch with this mysterious supplier/manufacturer/not manufacturer. They state on July 18 they will mail me a refund check, they have to mail the check. I’m told I will be emailed with the tracking number. I have to follow up again on 7/26 and I’m told they will mail the check out on 9/1 in a “plain white envelope” with no tracking number, and if I haven’t received it by 10/2 to call the postal service. I tried over a dozen times to speak to someone in charge there. They keep putting in emails for supervisors to call or email me (supposedly all they can do) supervisors never call or email. I had to track down the parent company and call their corporate line. I’m then told that the check was printed on 7/20, but they’re “short handed” so they don’t know when they’ll mail it out and told again they will send a tracking number. I still request management callback and shocker, they never do. This place is a complete scam! They have the part back and my money and are very shady. DO NOT DO BUSINESS WITH CARID OR PARTSID

I purchased a custom made steering wheel from CarID along with other products for my vehicle which totaled $728.05. Upon arrival, the wheel was wrapped in protective foam which I kept in place to prevent damage during install. Installed with no issues, removed the foam, only to find a small defect in the product. I had already packaged up my old wheel and returned it for my core deposit of $150. I contacted CarID and informed them of the issue and the desire to get a replacement. They advised that their policy is not to grant returns or replacements on parts that are installed first. I asked where this policy is posted as it does not show on my invoice, nor are there any warnings on the parts or in the packaging materials. I then began corresponding with what I was told is a manager, who also would not honor a replacement/refund. She also added this line above her email signature, "Ignorance of the law excuses no one." I don't appreciate what she is trying to imply and I spent 30 years in law enforcement and don't need someone trying to indirectly intimidate me or imply I am a criminal. That statement was not in her first couple of emails, and it has no place in any additional replies. This policy clearly is not transparent to the consumer - either on their invoice or on the materials when they arrive. A red sticker or sheet of paper that warns the buyer to inspect all parts would have saved all this from happening.

I recently purchased a set of Spyder Chrome Euro headlights with a set of Lumen LED bulbs for my '01 GMC Sierra from CARiD. The salesperson was very accommodating and even discounted the price by $50.00 to make the sale. I received the headlights promptly and installed them with the original halogen bulbs. I did not have enough time to install the LED bulbs as they require additional wiring to install.

After three days of normal driving, the driver's side light started bouncing all over the place. I found that the only hard mount on the adjustment bracket had broken. I contacted CARiD to inquire about the warranty and that's when the nightmare began. The customer service representative immediately accused me of being incompetent and told me that I needed an ASE certified technician to install the lights. This was after a 10-minute wait for her to talk to one of their technicians.

I was then informed that without a receipt from a professional ASE tech, there is no warranty. I was surprised as the website did not mention anything about this policy. The customer service representative apologized and said that it was their policy. I work on multi-million dollar yachts for a living, and I am pretty sure that I am quite capable of installing a light bulb. I asked to speak to a supervisor, but I was told that there were no supervisors on duty. I was promised that one would call me in 24 to 48 hours, but I never received a call.

I called back and finally got a supervisor who told me that if I took the headlights out of the box, I would have no warranty. The warranty only covers shipping damage, which the shipper absorbs, and there is no cost to CARiD. I then called Spyder Auto and talked to several people who were quite helpful and enlightened me to the fact that Spyder does not even make these lights. CARiD has all kinds of lights under the Spyder logo that are cheap Chinese knockoffs. Spyder will even tell you that they don't make them. Isn't that fraud? If they don't come in a box marked Spyder, refuse them. If the box is marked C/NO made in China, they are knockoffs.

After many emails and nasty phone calls with CARiD, I finally got in touch with a sales supervisor at Spyder Auto who helped take care of the situation at CARiD and made them honor their warranty. I was instructed to destroy the so-called Spyder lights and send the pics to confirm, but if it's like everything else at CARiD, they will tell you that they never received the pics and try to charge you anyway.

Now comes the chore of returning the LED bulbs that I no longer have a use for. They will take them back if I pay for shipping, and they have to be inspected to assure they are in new and unused condition for resale. My question is, who is going to inspect them because it is quite clear that no one at CARiD knows the difference between a Phillips and a Flathead? It would not surprise me if they say they are in unsaleable condition. I will be taking pics of every angle of the lights for my own records.

This is only a short summary of the actual B.S. that transpired with this fraudulent company. It's clear that they only worry about how much money they make, and no consideration is given to the customer whatsoever. They blatantly accuse you of being incompetent, flat out demean your abilities, and then blame you for the whole matter all in order to keep as much of your money as possible. It's all on the consumer. If you're still inclined to buy from this company, I would record your conversation (for training purposes) just to cover your backside. God knows I sure wish I had. I will finish this review if this is ever resolved.

I recently had an experience with CARiD that left me feeling frustrated and disappointed. On August 22nd, 2022, I called to order some parts for my pickup truck. The representative, Alex, was able to locate all the parts I needed, which were in three different locations across the country. Looking back, this should have been a red flag, but I decided to proceed with the order anyway. Alex told me the total would be $124.65, which seemed a bit high, but I needed the parts, so I gave him my credit card number.

Two days went by, and I had still not received notice that the parts had shipped. When I checked my bank account online, I saw that the charge was still pending, along with another charge for $327.97 for a separate order that I did not place. I immediately called my bank to report the potentially fraudulent charge and decided to cancel both of my "orders" with CARiD.

When I called CARiD to cancel, I spoke with Vale and explained my situation. I asked him to cancel my initial order and to explain the second charge for $327.97. Vale told me it was for "floor pans," which I did not order, so I asked him to cancel that order as well. Later that night, I received emails stating that my orders had been cancelled, and the charges had been reversed.

While I appreciate that CARiD ultimately resolved the issue, I was disappointed with the experience overall. It felt like I had to jump through hoops to cancel my orders and report the fraudulent charge. Additionally, I was frustrated that CARiD did not provide any explanation for how the second charge could have been an honest mistake.

If you're considering doing business with CARiD, I would advise being as strategic as possible early on in the process. While I ultimately got my money back, the experience was stressful and time-consuming.

CARiD is a company that I have had the displeasure of dealing with recently. As someone who has been working on cars for over five years, I can confidently say that they are the worst automotive company that I have ever dealt with. They are liars and crooks who run an extremely unorganized and dishonest company. I will not be dealing with them ever again and will be posting this review on every single website that I can find. If I could give them negative stars I would.

I ordered two headlamp assemblies, left and right, from them, totaling up to over $1300. After installing them and driving my car around that night, I found out that the projector assemblies inside the headlights were not made correctly and were not projecting light properly, making it very difficult to see. They also had an auto-leveling feature and after hitting a bump, the driver side headlight dipped all the way down and did not return to its original position until I manually moved it up myself. I contacted customer service the next day and spoke with a rather rude woman who was very unknowledgeable and was told that they would not return the headlights because they had been opened and installed. (How else am I supposed to test a product out without installing it?) They then told me that I had to file a warranty claim and to do so, I had to jump through a series of hoops including showing them a service report from a mechanic for said issues. Aren't they a do it yourself website? How would I get a service report if I installed them myself? I told her that I would contact them later.

Later that night I called back and spoke to a man this time. He was equally rude and unknowledgeable and when I explained my situation, he cut me off and told me that the warranty claims department was closed for the night and that I'd have to call back in the morning and proceeded to rush me off the phone. The next day I contacted my bank and opened a dispute against CARiD. Within a week, I got an email from a woman named Larisa Khomutova asking me why I opened a dispute against them and what they can do to get me to close it. I told her the situation, told her that I want them to take their defective headlights back, refund me the full amount, and I wanted them to pay the very expensive shipping to return them. She agreed to do all three. They sent me prepaid UPS shipping labels and I shipped them out the day I received the labels which was October 27,2017. CARiD received the headlights on October 31,2017.

The first email I got from them after they received the headlights was them trying to get me to close the dispute before they refunded me the money. I told them I'd close the dispute as soon as the money was put back into my account. A couple of days go by and I get another email from Larisa telling me that the money was refunded and I needed to contact my bank to receive it. My account was never credited and my bank had absolutely no idea what she was talking about. Over the course of the next two months, CARiD refused to acknowledge the fact that my bank had a dispute against them and was trying to get in contact with them. Every time somebody from CARiD emailed me, they would tell me that the money had been refunded.

Finally, I had enough and I told them that if they did not refund the money, I would be taking them to New Jersey Superior Court. That email was sent on November 24. A couple of days later, I got a call from someone from CARiD telling me, once again, that the money was refunded and that I needed to contact my bank. I waited a week and called my bank on December 4 because the money still was not returned. The woman from my bank's fraud claims department told me that CARiD never once responded to any of their calls or emails and that their given time to refund the money had run out. My bank was more than gracious enough to credit my account themselves for the full amount on December 6, and I believe that they are pursuing further action against CARiD to get their own money back now.

In conclusion, I would not recommend CARiD to anyone. They are a dishonest and unorganized company that does not care about their customers. If you are looking for automotive parts, I suggest looking elsewhere.

I recently made a purchase on CARiD for brakes for my car. The total cost of the order was $215.00. Unfortunately, I realized that I had entered the wrong shipping address after I received the confirmation email. I immediately sent a request to change the address, but a few days later, I received a shipping email with the wrong address. I called customer service to resolve the issue, but it took me about 45 minutes to get through to someone. The representative tried to charge me an additional $15-20 for the change of address, even though I had sent the request within 3 minutes of placing the order. After arguing with the representative, she finally agreed to update my address and assured me that I would receive a confirmation email once the address was corrected.

However, a few days went by, and I still hadn't received any confirmation email. I decided to check the original shipping email, and I was shocked to see that my package had been delivered to my old address. I called customer service again, and it took me a couple of hours to finally talk to someone. The representative, Jerson, told me that they would contact FedEx to attempt to collect the package from the wrong address. He also mentioned that they would make three attempts to collect the package before sending it to the correct address. I was frustrated because I didn't want to wait for an additional two weeks to receive my package, which may have been damaged or tampered with.

I asked Jerson why they couldn't just send me a new package, but he gave me the runaround. I finally decided to request a refund, but I still haven't received any email regarding the refund. I'm hoping that I will receive my money back within the next 2-3 business days.

I've used CARiD in the past, and I didn't have any issues. However, this time, they handled my issue very poorly. As someone who works in the pizza business, I know that we have much better customer service for an $18 pizza than CARiD did for a $215 order. I think that CARiD should have owned up to their mistake and re-shipped the order. Instead, they gave me the runaround, which is unacceptable. I will never order from CARiD again, and I would advise others to be cautious when ordering from them.

--Update--

So, I finally got my wheels after a week of waiting. But, guess what? The two rear wheels had damage on the lip of the wheel. I contacted CarID about it and they said they would open a claim with UPS. They told me that once UPS had collected the wheels and finished their review, CarID would put in a replacement order. But, after taking almost a month to get to me the first time, I didn't know how long it would take UPS to do their thing. So, I asked them about a partial or complete refund. They offered me $140 refund for two damaged wheels, or a complete refund. I explained that $140 was not enough to compensate me for all the hassle and the damaged wheels. I told them that if they couldn't do better than that for a partial refund, then I'd just return them. While I was waiting for a resolution, I disputed the charge on my card. Eventually, they got back to me and agreed to a partial refund that was acceptable. I removed the dispute on my credit card and they refunded the money they promised and offered me a gift card for my trouble.

I sure wish the process had been less stressful and troublesome, but in the end they came through and made things right 100%. I'm changing this review to 3 stars. If I didn't have to work so hard to get the results I did, I would probably rate them as 4 stars.

--Original Review---

I'm trying to get a status update on my order (#***) but no one in the customer service department can seem to reach the "warehouse" to get an update. I was told on July 6th that my wheels were in the warehouse and they should ship that day or the next day, but they couldn't contact anyone to get more specifics. I was also told I'd get an email within 24 hours with more information from a customer service rep. That email never came. I waited patiently for 3-4 days before I called again today. When I called I got the same explanation as before. I was told it should ship today or next Monday, but they can't reach anyone at the warehouse to get me any additional information. When I placed this order over the phone (06/23/2020) with Juan I was given very specific information about shipping dates. I was told that two of the wheels were in Ohio and had to be shipped to California to be mounted and balanced but that they would definitely ship by July 6th. Now I'm being told they are in a warehouse in Florida on the opposite end of the country. No one in customer service can help you with anything. All they can do is "look at order details", which don't ever seem to contain any details that aren't already on their website. And since the order details on their website don't contain any useful updates neither do their customer service reps. No one can tell you when you'll get your order, or when you'll get a call back from them, but you can bet your $#*! that they processed that payment right away.

Based on the reviews I'm seeing here, CarID is nothing more than a drop shipper, and a terrible one at that. They're sales people will make promises they can't keep to get your payment processed, then you'll be stuck communicating with ineffective outsourced support people who can't actually support you.

In my desperation to find a resolution, I began looking for a way to contact someone who can help me get the details I need and resolve this issue. Much to my horror, I found the reviews on this site. I searched extensively before I ordered and didn't see any significant complaints. I'm not sure how I missed this before. Now I'm stressed out wondering how long my $2,000 is going to be tied up with this mess and if or when I get my order will the wheels be undamaged, tires and TPMS sensors be mounted correctly and working. I'm picking my car up from the body shop today after having some repairs done. I can't really drive it because one of the wheels was damaged in an accident and it's currently got a donut on it. These were supposed to be a replacement set. I can't drive my car more than a few miles with a donut on it and I'm not going to have a rental anymore from my insurance company and I don't know how long I'll be stuck in this situation. This is very frustrating!

This is an update to my previous review of CARiD. I recently received an email from them regarding RGBs, and I was pleasantly surprised by the content. However, I found the last line in pink to be quite intriguing. The customer service representative claimed to have technical experience, but I was skeptical. I mean, how can a customer service rep have technical qualifications in mechanics?

My experience with CARiD has been a complete nightmare. I recently purchased an 08 Honda Accord Coupe V6 and decided to add some nice upgrades to it. I ordered from CARiD, but the problems started right away. The first issue was with the AFE throttle body spacer, which did not fit my car even though their website said it would. I provided a picture to prove it, but I was still charged a restocking fee and shipping. I mean, come on! You falsely advertised a product, and when I prove you wrong, I have to pay for it?

The next two problems were with the fog lights and the headlights. I tried to upgrade the fog lights to smoke ones, but I missed the small notice on the order screen that said they only replace certain OEM ones, not mine. As for the headlights, I decided to upgrade to nice smoke projector spec D headlights and RGB LED app-controlled bulbs. This turned out to be the biggest mistake of my life. Initially, the LEDs worked great, but as soon as I turned on the app for colors, one of them fried out, and the other flickered. The app-controlled colors stopped working quickly too. I tried everything to fix it, but nothing worked. I even ripped apart the front end of my car to test different things. I'm not an idiot when it comes to installing stuff, but I couldn't figure out what was wrong.

I called customer service about the headlights and fog lights, but their only acceptable solution was to have pictures and videos. I was furious because I had to rip apart my car just to prove that I wasn't lying. I wasted another two hours doing this and ended up scratching my new headlight in the process. I sent in pictures and videos, but I had to wait 72 hours for a response. When I called back, they couldn't find the pictures and videos, so I had to resend them and wait another 24-72 hours for a review. I was so irritated at this point that I asked to speak to a manager. The manager was rude, kept talking over me, and hung up on me. I couldn't believe it. I called back and spoke to another customer service representative who was much nicer. I asked to speak to another manager higher up, but there was no other manager available. They refunded the restocking fee and shipping fee for the throttle body spacer as a gift card to the website, but I just wanted my items returned and my money refunded.

CARiD claims to have easy returns, but this is the worst place ever. I'm so irritated with all this that I'm considering reporting them to the BBB, getting the attorney general involved, and filing a small claims lawsuit if my money isn't refunded. I see that I'm not the only one with this experience, and it's clear that this company looks fancy and nice, but if there's a problem, it's the most difficult place ever for returns. Be very careful ordering from here. If you do, hope you don't have any returns because you're in for a nightmare.

SiteJabber is a bit of a letdown, as they don't show attached images in a readable format. It's a shame because they ask for supporting documents, but no one can read them because of the way they display the images.

CARiD is a middle-man business that commits fraud on their return policy. I ordered an item from them, and they refused to provide an RMA for the return within a week after receiving the product. Since they wouldn't allow a return, they wouldn't allow me to receive a refund. I complained to my state attorney general (AG) office in Washington and my bank. The file number for my complaint with the AG office is *** and is on public record. Neither the bank nor AG received a response, and both parties determined CARiD committed fraud. My state AG forwarded the case to the FBI, and I received a full refund from my bank.

CARiD is a subsidiary of PARTS iD, Inc. PARTS iD, Inc. and all of its companies do not own any product they sell. They only provide a method to purchase goods from warehouses that do not have a retail front. PARTS iD, Inc. claims they contact the warehouse where the item is shipped from to receive an RMA number from the warehouse. PARTS iD, Inc. does not generate RMA numbers themselves. Finally, PARTS iD, Inc subsidiary companies are all named (company name)id.com. So in my case, it was (CAR)id.com or CARid.com. It would be advisable not to do business with any of these companies.

On a side note, shipping costs vary from warehouse to warehouse. You could order the same item twice, have it shipped from a different warehouse each time, and pay exceedingly different shipping costs. For instance, my order was a set of four automobile spark plugs that cost over $20.13 in shipping. I also ordered windshield wiper blades and only paid $9.50 in shipping. The blades were both larger and weighed more than the spark plugs, but the plugs were vastly more expensive in shipping because they came from a different warehouse.

SiteJabber is a little odd. Apparently, I cannot reply to a response from the vendor publicly, except to update my original review. There is only an option to send a private message to the business. I will both respond here and to the email they sent me. I will consider their offer in the email offer, but I do have the following concerns.

First, there are several other reviews with the same claim that they never received a refund or response to their request for a return.

The original RMA request was made on 10/31 by phone. The representative stated I would receive email confirmation of the RMA request the same day. Not until the next day, 11/01, did I receive confirmation of my phone call. The confirmation stated the RMA request from the warehouse typically has a 24 to 72-hour turn-around time. Why would I first receive the confirmation email after 24 hours but not the actual RMA email afterward? I also had checked my junk mail folder and did not find receipt of the RMA email.

My second RMA request was made via email on 11/06. Again, I had checked my junk email folder and did not receive a reply until the next day, 11/07. This time it appeared to be an automated reply. I have attached the email reply, but it stated the following in quotes:

"Dear (my first name),

Thank you for contacting CARiD.com!
I apologize for the delay in getting the paperwork issued. Please allow us additional 24-72 business hours to have it e-mailed over.

If you have any questions, please feel free to contact CARiD.com!

Thank you for your patience and have a great day!"

The email did not have a signature as the first confirmation email had, and it had been sent in plain text, where the first had been HTML with graphic and logo attachments/links.

Since CARiD.com Consumer Relations claimed to have sent my second RMA request on 11/17, why did I not receive it a second time, and why did it take longer than 72 hours to send? You might think, "Could 11/17 be a typo from 11/7?".

There are two things to consider. First, the number "1" key is nowhere near the "7" key on a keyboard or number pad. Second, the consolatory email offer accompanying their public response on SiteJabber also stated I had made my second request on 11/17. Not only did they confirm the date of 11/17 in the email, but they stated two different things in their public response and my private email offer. I have attached their email and removed the offer made so you can see their differing statements in their reply here and through the email they sent.

An additional question would be, why they never tried scheduling a time for a phone conversation or even calling me? I never once received a phone call from them.

Finally, why were both my bank's fraud department and the state attorney general unable to receive a response from this company? It appears they do not give refunds but, instead, give public apologies on negative reviews to give the impression they reconciled the issue or are sympathetic.

On November 28th, 2020, I placed an order with CARiD for an injen air intake system and a set of floor mats. The items arrived on December 4th, 2020, within the expected timeframe. However, when I began to replace the air intake system on December 6th, I discovered that a central component was missing. This left my vehicle inoperable, and I immediately contacted CARiD to explain the issue.

I was disappointed to find that CARiD did not have a process in place to escalate matters like this when they were at fault. I requested a next-day air shipment of the missing component, but the customer service representative informed me that it would take 2-3 business days to hear back from someone who could tell me when the part might be shipped out. This was not satisfactory, as I rely on my vehicle as my daily driver. I asked to speak to a supervisor, but was told that there were no supervisors available at that time and that I would have to put in a schedule request for one to call me within 24 hours.

Unfortunately, I did not hear anything from customer service or a supervisor about my situation on December 8th or 9th. I called back on December 9th, and was told that my request for the part was still in process and that the manufacturer had not been contacted yet. I decided to call the manufacturer, injen out of CA, directly to see if they could help me. However, injen was not able to send me the replacement part in association with my CARiD order because they had not heard from CARiD that there was an issue with my order.

I was frustrated with the lack of communication and ownership from CARiD, and ultimately decided to purchase the $1.00 component directly from injen and pay the next-day air shipping rate of $19.45 out of my own pocket. This entire process with injen took only forty-five minutes, which highlighted the inefficiencies within CARiD's culture, processes, and systems.

On December 10th, I received a phone call from Leah, who identified herself as a customer service manager who had worked for the company for three years. However, I was disappointed with her lack of empathy and willingness to listen to my feedback. She offered me a $20.00 credit to resolve the issue, but I explained that it was not about the money. I wanted to address the lack of/poor processes within the company to escalate such issues, the inadequacy of supervisory accessibility to customers, and the 72-hour response time it took for someone at her level to reach out.

Leah became defensive and continued to cut me off when I would not accept her $20.00 credit to "fix the problem." Her communication, interpersonal skills, and problem-solving abilities were robotic and mechanical at best. As a supervisor, it was her responsibility to face feedback and have hard conversations with customers when standards were not met. However, Leah was more interested in her own comfort than in taking anything from our conversation that could have been helpful in the refinement of her character or performance or the performance of her team.

Overall, my experience with CARiD was disappointing due to their incomplete product order, inadequate client-centered processes and systems, inability to take ownership and responsibility, and poor leadership. I hope that they will take steps to improve their customer service in the future.

CARiD.com (owned by ONYX, which is being acquired in Nov 2020 by Legacy Acquisition Corp, so you might have to look under that name) is a terrible company to order from. I made the mistake of not reading the reviews before ordering fenders for my brother, which cost a total of $359.45. The parts I received were shoddy and unusable, and when I tried to get a refund, CARiD refused and used a number of tactics to delay and give me the run-around. Even when they promised a refund and return labels in writing on Oct. 29,2020, they later denied it on the phone.

I have been in contact with CARiD customer service via email since Aug. 6,2020, but never got any concrete info on how to get the return shipping labels or refund processed. Each time I received an email from CARiD since Aug. 6,2020 (including up to today, Nov. 9,2020), it was a different person, who repeatedly asked for info I've already repeatedly provided, which were the barriers to moving the refund request forward. This is not good customer service and is designed to keep the customer from pursuing the refund.

For example, they requested photos of the parts, the car's VIN, and a letter from the mechanic who said the parts were unusable. I sent them to as early as Sept. 9,2020, then again on Oct. 27,2020, and again today, Nov. 9,2020. As recent as today (Nov. 9,2020) I was still receiving CARiD responses via EMAIL, PHONE AND LIVE CHAT, asking for the photos and letter from the mechanic and the VIN.

The folks I spoke to on the phone today (Nov. 9,2020) for a total of 1 hour and 15 minutes were not helpful. had me on hold for 1 hour, then hung up. Before he put me on hold, Pete said he did not see the email from in his records, which said CARiD would issue me a refund and shipping labels. I demanded to be able to send the screenshot and forward the email, and finally, gave me his direct email. went on to tell me he can't see all the emails from the other customer service reps, which I said was his problem not mine. I said I would not take anymore BS or excuses. I have wasted so much time trying to get this refund, and time is money.

I called back for a 2nd time today (Nov. 9,2020) but disconnected the call because he had to get to other callers, he said. Very nice. I had asked to stay on the line until a supervisor was available, but refused. Such customer service. I called back again for a 3rd time today (Nov. 9,2020), this time it was who said I needed to listen to her, and was very rude. None of them were helpful. said he could put me on hold for a supervisor; said the only way to contact a supervisor is for them to call you within 24-48 biz hours. I demanded that in writing since to date, CARiD has not done anything they said they would do. did not understand why I wanted it in writing, but after putting me on hold for nearly 10 mins, she sent the email. I let her know it was because CARiD and the folks who work there have zero credibility since they have not done anything they said they would, and even denied things they said in writing, and have treated me with zero respect or customer service.

As of 5pm CT on Nov. 9,2020: I'm supposed to receive a call from a supervisor within 24 -48 business hours. I have zero faith that will happen. I will call back after 48 business hours and brace myself for the latest excuse. They seem to hide behind the manufacturer and say they have their hands tied. I assume it will be a long fight ahead, given the consumer reviews on this site and all the other consumer review sites that show even if you get the shipping labels and make the return, CARiD will deny the refund on the basis of something being wrong with the box or the parts or another technicality. But not refunding $349 for shoddy unusable parts is criminal. I won't let this go. Consumers deserve more protection than this.

I recently had an experience with CARiD.com that left me feeling frustrated and disappointed. I was looking to purchase a can of spray paint and found it on their website. At first, I was pleased to see that there were no shipping costs listed for the item. However, after quickly clicking through the checkout process, I realized that a shipping charge had been added at a higher rate than other retailers. I tried to cancel the order immediately through their chat and phone lines, but received no response. Days later, I received a message saying that the item had been shipped.

To make matters worse, I ended up paying almost $20 for an $8 can of paint, when other retailers would have shipped it for free if I had purchased other items to eliminate their shipping charge. I reached out to CARiD.com through email and chat, and was offered a $7 coupon as an apology. However, they would not apply it to the order or cancel it.

I was frustrated with the lack of customer service and felt like I was being forced to buy from a company that didn't care about my satisfaction. I even suggested that they pay for the return shipping if they truly cared about their customers.

Overall, I was disappointed with my experience with CARiD.com. I felt like I was tricked into paying more for an item and then ignored when I tried to cancel the order. I would not recommend this company to others and will be looking elsewhere for my future automotive needs.

I've been trying since April 21st getting my refund back from CARID,

Every time I talk to them they keep saying give them 3 to 5 business days for them get hold of the manufacturer department to confirm the return

Which they have the tracking # It'll show that return has been delivered

Info about this return

Order # [protected]

Tracking # [protected]

I'm sorry for bugging y'all but I've tried getting my refund back from CARID since April 21 2023

Every time I contact CARiD customer service

The agents tells me give it more time

I've returned the part back to carID

The tracking info shows the part was delivered back to the address that was on the return label that CarID sent me

Sorry to bug y'all

I highly recommend to not use Carid (Partsid). I generally never have a bad time with companies, but this is something out of a movie. I ordered a set of bumpers on February 9th, they charged me a crazy amount for shipping (I was willing to pay given I live in a remote location). After I had already paid, and the order got delayed repeatedly, they asked me to pay them even more for shipping…I declined and asked for a refund back, simple enough.

Of course, I was told that the refund would be issued in 24-72 hours no big deal. As of today, I am now over 50 days of waiting for my refund for a part that never even got shipped. The staff in outstandingly rude. I requested numerous times to get an explanation outside of “please wait 24-72 hours for an update” that they never send anyways, I requested manager call backs numerous times and it never happened, in fact one staff member stated that I need to just stop asking, wait and to STOP requesting manager call back because its “pointless”.

Over and over its excuse after excuse. It’s a different answer every time. Now I am being told that a check is being sent to me June 1st, and that I should receive it by June 30th. For a refund that was submitted on March 27th.

I promise you; you do not want to use them. It is a completely ridiculous company. I quite literally started searching around to see if Carid was a scam. Use extreme caution, I would honestly use other companies even if its more expensive because carid will fraud you out of your money if there is an issue with an order.

Unreal is all I have to say now.

I placed an order for a car part based on price. Shipping was added after checkout and due to exorbitant fee I immediately requested a cancellation of my order. A few days later the part arrived so I called customer service to return for a full refund. They said they had no record of cancellation request (which seems to be a common theme with these guys) and they would not give me a full refund, but would take shipping out of refund and add a 12.99 restocking fee. This is an order that was cancelled before it shipped. Customer service was rude and unhelpful.

i order headlight they send threw Fedex and then Fedex deliver them to wrong address the owner of that. house. barely found my house on march 18 car id is refused to comply because they want to following company procedures and refused to file a complaint and me as a customer am have to do carid employees job for lazy carid employees head cost 500 dollars

In February 2 around 840pm I purchased rims and tires for my truck for $3507.74

I was told I would receive them by feb14 which was the estimated ship date

On February 20 I received another email stating there was a delay with the New Estimated Shipping Date (ESD): 02/27/2023

I never received the shipment email confirmation

In February the 28 I signed into carid.Com with my account and found out the rims and tires that I ordered back in February the 2nd were out of stock

So I called Carid ‘.Com customer support on March 6 and spoke to one person who told me that the manufacturer in Florida was relocating or something and wanted me to wait I told him just refund my money

Cause I don’t see a happy ending to this

He said okay he’s gonna put in the request and that I was gonna get a email confirmation of the request

I never got the email until after I spoke to the same guy on March 15 which was a Wednesday 7 days after which told me the same exact thing I called back March 17 and then told me to wait 24 to 48 hours I called back March 20 and he told me the hold up was with my bank I called my bank and they said they never had any hold up with my account.. still haven’t received my refund for parts I never received

It’s amazing a company that’s been around since like 2007? Has issues like this the days.I should have googled them before making that transaction

The thing is I’ve done transactions? Like this in the past I never had this issue

I ordered a torque convertor for my 2001 Lincoln Town car. Tech installed it with 12.8 qts of xt-5-qmc fluid. Could not get it to shift properly. After long road test it would not pull and whine loud. Check carid parts and they did not have another one. I had tech pull it back out the fluid was like mud. Had it overhauled by a Ford tech that only does 4r70w transmissions. He said clutches burned up and reverse piston servo he called me to come look at it. I have never seen one as bad even with all my years with Ford. Looks like vane failure.