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Carid

CARiD.com
1 Corporate Drive
Cranbury · NJ · 08512
United States
Customer Care
Tollfree:800.505.3274
Phone:800.505.3274
Fax:(609) 964-1983
Work days: 9 a.m.:00 - 6 pm EST:00 (Mon)
9 a.m.:00 - 6 pm EST:00 (Tue)
9 a.m.:00 - 6 pm EST:00 (Wed)
9 a.m.:00 - 6 pm EST:00 (Thu)
9 a.m.:00 - 6 pm EST:00 (Fri)
9 a.m.:00 - 6 pm EST:00 (Sat)
Closed (Sun)
Order Status: (800) 505-3274
Customer Service: (800) 505-3274
Local: (609) 642-4700
The company provides various Auto repair parts as well as Interior and exterior car accessories.
 
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Carid Complaints & Reviews

Carid.com - Bad customer service

Posted: 2015-01-19 by    seankim1973
Complaint Rating:  0 % with 0 votes
Just Horrible...worse than the worst eBayer!!
I placed an order over the phone, because the website shows one picture in the description and a different picture when I added the item to the online shopping cart. The customer rep tells me that the item should ship out within 2-3 days...

Carid.com - Poor service

Posted: 2015-01-12 by    Billy H Smith
Complaint Rating:  0 % with 0 votes
I order a set of rims & locking lugs with the help of a Rep. for my truck. When the rims arrived they didn't fit my truck! At the time my truck was getting a lift kit installed by Rick's Pro Truck. Rick's Pro Truck couldn't remove my truck from his hydraulic lift till the...

Carid.com - Worst customer service ever

Posted: 2014-08-17 by    Jeffrey_Waser
Complaint Rating:  0 % with 0 votes
"i will never deal with this company again,

Mid june i emailed carid explaining i was going to place an order for parts and needed them by july 4th to install, explaining i would be taking time off to work on my vehicle, they said the order would arrive without any issues...

Carid.com - New Jersey, Cranbury - Wrong merchandise-return policy

Posted: 2013-04-01 by    RR Cundiff
Complaint Rating:  50 % with 2 votes
Do not order from this company. their return policy is horrendous! They delivered a damaged (it was even marked so) wrong mat for the back of my new SUV and are treating me like a criminal. I have NEVER been treated like this and have ordered hundreds of things over the internet. They should...

Carid.com - I will NOT be using this site again

Posted: 2013-01-17 by    Prodigy
Complaint Rating:  0 % with 0 votes
I placed an order online for manual locking hubs for a 1990 nissan hardbody. The site asked for the make & model of the vehicle ONLY. After entering the requested information, the website offered one product that was compatible and it had an image that resembled my current hubs, so I ordered...

Carid.com - This is the worst company I have ever dealt with

Posted: 2013-01-10 by    Caproned
Complaint Rating:  0 % with 0 votes
This is the worst company I have ever dealt with.I ordered my wheels with them and they called back after 3 months of not knowing a ship date or anything to tell me that it was special order and if I can consider picking another wheels.So after another another 3 months ( they already charged...

Carid.com - Do not order from this company unless you are willing to wait for more than a month to receive your order

Posted: 2013-01-09 by    Mechko
Complaint Rating:  100 % with 1 votes
I ordered seat covers on 12/12 after calling the company to make sure they would make it there by Christmas. They told me that they would if I did the express shipping. 2 days later I received an email saying that they would not be shipped until 12/26. I called to see what happened and they...

Carid.com - Avoid like a plague

Posted: 2012-11-22 by    Loopek
Complaint Rating:  100 % with 1 votes
I ordered a replacement mirror for my 2007 GMC Envoy and used their part finder service. Their website said GM1320350 from REPLACE was an exact replacement for the original OE part 15810912. When the part was installed it did not operarte completely like the original because it only has 9 wires...

Carid.com - Do not order from them, no matter how good the prices are

Posted: 2012-11-08 by    Simasike
Complaint Rating:  0 % with 0 votes
Website pictured the running boards I ordered on my exact vehicle. When I couldn't make them fit I got runaround about these not being intended for my vehicle but tech support would see what they could do. After not hearing back I called and they said there was nothing they would do because...

Carid.com - Will never recommend or buy from CarID again due to experiences with customer service

Posted: 2012-07-17 by    Bolcine
Complaint Rating:  0 % with 1 votes
Satisfied with my 2011 Ford Escape Black Mesh car seat covers. Customer service is horrendous. Employees are bluntly rude and will constantly interrupt/speak over you. Will never recommend or buy from CarID again due to experiences with customer service....

Carid.com - Don't get fool from this companies

Posted: 2012-05-24 by    Baloose
Complaint Rating:  0 % with 2 votes
I Did order rear wind from carid. 6 weeks ago every time i call them they tell me is back order give them couples days and never call me back, they never receive that call them.next thing i was call them to cancel the order the day i call, they told me the send wind. i did receive, a week later...

Carid.com - Avoid at any cost guys

Posted: 2012-05-24 by    Kalibrey
Complaint Rating:  0 % with 0 votes
I was doing some searches on the Internet for parts for my 1989 Chevy Suburban. I didn't find anything I was looking for, but I DID find something I didn't expect. The 1989 Chevy Suburban Accessories page on CARid.com is using a picture of MY personal vehicle as the banner for that...

Carid.com - Carid.com is unprofessional and uneducated about car parts

Posted: 2012-05-17 by    Naibire
Complaint Rating:  0 % with 0 votes
Carid.com is unprofessional and uneducated about car parts, go else where please pay a couple dollars more for piece of mind. I ordered light covers for a Challenger srt8 suppose to be here three days ago. And no calls to notify me of the deIay, I have to call them and of course they only return...

Carid.com - I will Never order anything from this company nor will I advice anyone to shop from this website

Posted: 2012-04-24 by    Drakuliss
Complaint Rating:  0 % with 0 votes
I am really disappointed in the service I received. I ordered Mesh Grille for my 2004 BMW 525i and was told by ann.sa@carid.com to wait for a month because it has to be manufactured just for my car. She offered me free overnight shipping once the product becomes available. Today she calls me...

Carid.com - I cannot even get an exchange

Posted: 2012-04-12 by    Bilimer
Complaint Rating:  0 % with 0 votes
I ordered chrome pillars for my audi a6 and they were too small, length and width wise, i cannot even get an exchange and now i am stuck with these and nowhere to put them :-(...

Carid.com - This company is untrustworthy

Posted: 2012-03-06 by    Bilfore
Complaint Rating:  50 % with 2 votes
Don't believe Google reviews on this site. As a company, you can apparently pay India/Indonesa 50 cents per positive review. That is the only reason I can think of why this company has a 4/5 rating.

They are basically corrupt. I tried to return a shipped item. Before they...

Carid.com - I wish I had come here before making my purchase

Posted: 2012-01-20 by    Sagone
Complaint Rating:  100 % with 1 votes
Like a lot of other victims on this site, I ordered some plastic wheel covers for my car. They arrived from "Onyx Enterprises, " and at the time I was like WTF, but whatever. I had to return them because they were the wrong size, so I followed the instructions on the RMA explictly...

Carid.com - They essentially inflate the price, then discount to MSRP to appear as if you are getting a good deal

Posted: 2012-01-03 by    Lobruzzo
Complaint Rating:  0 % with 0 votes
First order, they took 2-3 months to ship a body kit they kept "promising" would ship. As "retribution" they offered a $25 gift certificate toward a future purchase. When I went to buy floor mats using this gift certificate, the code given didn't work. When I connected...

Carid.com - These guys really do not care about doing the right thing

Posted: 2011-11-15 by    Paxule
Complaint Rating:  100 % with 1 votes
I purchased a Bull Bar online for my Toyota FJ, pay for it and then I am advised there was a mistake on the website with pricing not the part number just pricing. The Rep admits the fault sends my an email confirming their mistake and honoring the purchase. Next thing I know I get a bunch of...

Carid.com - Stay away from these crooks

Posted: 2011-10-17 by    Hosse
Complaint Rating:  0 % with 0 votes
Ordered a grill for a VW Jetta. It was the cheapest piece of junk! The body shop refused to install it. There was no access for the hood release. Because of the time involved to get an appointment with the body shop, I was 2 days past the 30 return policy and Carid refused to take the product...

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