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1 Corporate Drive
New Jersey
United States - NJ08512
Customer Care
+1 (800) 505 3274 0 0
+1 (609) 642 4700(International) 0 0
Work days:
Mon9 AM - 8 PM
Tue9 AM - 8 PM
Wed9 AM - 8 PM
Thu9 AM - 8 PM
Fri9 AM - 8 PM
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CARiD Complaints & Reviews

Carid.com - Returned two side mirrors

Posted: 2015-11-09 by    Peggysue54
Complaint Rating:  0 % with 0 votes
I ordered two side mirrors for my Mitsubishi Eclipse. When the mirrors arrived, the boxes were hanging open and nothing protecting the inside. Before they arrived my husband had fixed my mirrors and we didn't need them. So I got a return label to return them. I called and asked if I could put...

Carid.com - Product sent damaged ! Horrible customer service - fraud

Posted: 2015-11-02 by    Syed Haider1
Complaint Rating:  0 % with 0 votes
these guys sent me a damaged sv style wing for my lamborghini which cost aprox $2800 then because i did not have the original packaging (which the installing shop accidentally discarded) they refuse to refund my money (even though i have an email saying from them guys would). after 2.5 months...

Carid.com - New Jersey, Cranbury - Core Charges on a Steering Wheel

Posted: 2015-11-01 by    MarkLTucson
Complaint Rating:  0 % with 0 votes
In May I ordered a new steering wheel for my Ford F-150. I had very good experience with the sales agent and was willing to wait the nearly 30 days it took to have the part manufactured and delivered to me. They informed me there was a $150 core charge; I understand core charges, I've got a...

Carid.com - New Jersey, Cranbury - SAA Chrome Trim Kit

Posted: 2015-10-06 by    Reviewer34633
Complaint Rating:  0 % with 0 votes
I ordered a 10 piece SAA window trim kit. It looked fine upon arrival, so Installed the 6 pillar pieces. When I went to install the last 4 window pieces I noticed small oxidized flaws/defects. I contacted CARiD for an exchange of the defective parts. They strung me along on the phone, asking...

Carid.com - New Jersey, Cranbury - wheel order

Posted: 2015-09-30 by    selvercecunjanin
Complaint Rating:  0 % with 0 votes
I ordered a set of wheels trough Carid trough the telephone the Salesman Alex send me a link to finish order the Wheels were not delivered when promised it took them two weeks longer and then i did not get right fitment staggered width that i requested and hub centric rings were also not included,...

Carid - Covers

Posted: 2015-07-02 by    mo29
Complaint Rating:  0 % with 0 votes
They are money hungry.Ordered seat covers...The headrest covers do not fit at all and are the wrong size. I tried to exchange it for the right product, but they don't care, won't take it back and didn't even offer to fix it. The products are over priced, look cheap and crappy!!!...

Carid - Fraudulent item descriptions

Posted: 2015-04-03 by    ocumani
Complaint Rating:  0 % with 0 votes
These guys advertise items, CLEARLY LISTED, on their website. After you order, receive delivery, realize items are missing, waste 4+ hrs. on the phone & waiting for callbacks, they tell you that the manufacturer states the missing items are NOT INCLUDED even though it is CLEARLY STATED in the...

Carid - Customer service/ return policy

Posted: 2015-04-01 by    Hutch301
Complaint Rating:  0 % with 0 votes
“Let me start by saying carid customer service is horrible. I order a set of headlights online which showed to be in stock. Waited 2 weeks with no response on shipping information before calling to find out they are in back order and would not be receiving them for another month. Finally...

Carid - Wrong part

Posted: 2015-03-13 by    TR Bobbert
Complaint Rating:  0 % with 0 votes
Before I made a order for my truck I called Carid to make sure that the part would fit my truck. the salesperson told me it was the right part the following day I ordered it after ordering I felt a little strange so I start doing some research found out the part does not fit my vehicle I called...

Carid.com - Bad customer service

Posted: 2015-01-19 by    seankim1973
Complaint Rating:  0 % with 0 votes
Just Horrible...worse than the worst eBayer!!
I placed an order over the phone, because the website shows one picture in the description and a different picture when I added the item to the online shopping cart. The customer rep tells me that the item should ship out within 2-3 days...

Carid.com - Poor service

Posted: 2015-01-12 by    Billy H Smith
Complaint Rating:  0 % with 0 votes
I order a set of rims & locking lugs with the help of a Rep. for my truck. When the rims arrived they didn't fit my truck! At the time my truck was getting a lift kit installed by Rick's Pro Truck. Rick's Pro Truck couldn't remove my truck from his hydraulic lift till the...


Posted: 2014-12-17 by    Burke C.
Complaint Rating:  0 % with 0 votes
I ordered a Aries Bull Bar for my truck from them. I called because I wanted to make sure they had what I wanted. They told me YES... the bar I wanted was in stock... I asked him 2 times to make sure. He told me "I guarantee we have the part" his words!!! this was on Monday. Received a conformation...

Carid - poor customer services

Posted: 2014-10-28 by    Horrid Carid
Complaint Rating:  0 % with 0 votes
Horrid Carid...Ordered parts online, received confirmation email and two days latter received email that order was voided. Called customer service to inquire why order was voided, had to leave message. Did not receive promised call back. Called later to sales because customer service closes...

Carid.com - Illinois, Chicago - Worst customer service ever

Posted: 2014-08-17 by    Jeffrey_Waser
Complaint Rating:  0 % with 0 votes
"i will never deal with this company again,

Mid june i emailed carid explaining i was going to place an order for parts and needed them by july 4th to install, explaining i would be taking time off to work on my vehicle, they said the order would arrive without any issues and...

Carid - New Jersey, Cranbury - Carid did not deliver

Posted: 2014-07-15 by    BL71
Complaint Rating:  0 % with 0 votes
The parts were to be delivered within about a week of order according to the CARiD web site. Near the end of that week I received a notice that it would be 4-6 weeks until delivery. I called several times to ensure the parts would be delivered after the 4-6 weeks and was told it would be; however,...

Carid - Terrible product and customer service

Posted: 2014-04-17 by    B.ROBERTS
Complaint Rating:  0 % with 0 votes

Carid.com - New Jersey, Cranbury - Wrong merchandise-return policy

Posted: 2013-04-01 by    RR Cundiff
Complaint Rating:  50 % with 2 votes
Do not order from this company. their return policy is horrendous! They delivered a damaged (it was even marked so) wrong mat for the back of my new SUV and are treating me like a criminal. I have NEVER been treated like this and have ordered hundreds of things over the internet. They should...

Carid.com - I will NOT be using this site again

Posted: 2013-01-17 by    Prodigy
Complaint Rating:  0 % with 0 votes
I placed an order online for manual locking hubs for a 1990 nissan hardbody. The site asked for the make & model of the vehicle ONLY. After entering the requested information, the website offered one product that was compatible and it had an image that resembled my current hubs, so I ordered...

Carid.com - This is the worst company I have ever dealt with

Posted: 2013-01-10 by    Caproned
Complaint Rating:  0 % with 0 votes
This is the worst company I have ever dealt with.I ordered my wheels with them and they called back after 3 months of not knowing a ship date or anything to tell me that it was special order and if I can consider picking another wheels.So after another another 3 months ( they already charged...

Carid.com - Do not order from this company unless you are willing to wait for more than a month to receive your order

Posted: 2013-01-09 by    Mechko
Complaint Rating:  100 % with 1 votes
I ordered seat covers on 12/12 after calling the company to make sure they would make it there by Christmas. They told me that they would if I did the express shipping. 2 days later I received an email saying that they would not be shipped until 12/26. I called to see what happened and they...

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