Advance Auto Parts reviews and complaints 1
View all 296 complaintsAdvance Auto Parts - Car battery
Bought a gold battery for my car a couple years ago and it went bad so went back and they replaced it for free because it was under warranty. The replacement battery lasted maybe a year the replacement battery should have been under a new warranty as it was a new replacement. Was told the new replacement battery wasn't covered didn't get new warranty with new battery was covered under old warranty from original battery. I feel ripped off that I didn't get a full new battery warranty from a supposed new gold battery that lasted 1 year. This rip off experience made me go to auto zone to get a new battery. Not sure what resolution you would want for making me spend money on a new battery when my bad one should have been covered. This happened Saturday, Oct. 24 at the KY, Newport stroe. Name: Kenneth Mahlenkamp. [protected]@yahoo.com
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I purchased a 12 volt car battery about 5 days ago from the Advanced Auto store in Galion, Ohio and was told I could get the core charge ($22) back when I brought back my dead lead/acid battery core. Today (5/26/21), I took my old battery in, along with my receipt expecting the $22 refund. Your employee at the Galion, Ohio store told me that my battery that I was returning was not the same size as the new one I purchased and he could not honor the refund. Or course my old battery was not the same size, that's the reason I purchased a larger one with more amps.
Your idiot employee just cost you a faithful customer.
Dan
soundword@frontier.com