XCover.com & RentalCover.com review: Travel insurance

The level of customer service is absolutely disgusting. I provided all required evidence upon initial submission of my claim. After several days I heard nothing so I sent you a message. A few days later I was sent an email asking for a bank statement. I sent a message advising you already had this. Several days later I received another generic email again asking for the bank statement. I again sent a message advising you already had this, but despite this I uploaded it again and to give me a call. Several days later I received no call, but low and behold I got yet another email asking for my bank statement. I again, sent this to you, cue several days later yet another request for my bank statement. I requested multiple times for you to call me to resolve it. You never once called. There is literally zero way to escalate this with you directly. You seem to put up all barriers for the customer to contact you. There is no way to get the situation resolved as all my correspondence to you fell on deaf ears and was as though I'd never eve tried contacting you. The only way I got this resolved was to go to revolut directly for them to intervene and to get the matter resolved. It was a truly horrendous experience dealing with you and would never recommend such a cowboy outfit to anyone. I'm only pleased my claim was for a small amount as I dread to think what the experience would have been like had I had a more substantial claim. If I was overseas and the claim had to be processed prior to a hospital treatment commencing for a major operation, I could see customers dying due to the painfully slow and incompetent process you have at xcover. You are an absolute shambles and a total disgrace of a company.