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Choice Home Warranty Customer Care Service

Choice Home Warranty

1090 King Georges Post Rd
New Jersey
United States - NJ08837

Customer Support Phone Numbers

+1 888 531 5403 4 4
+1 732 520 6461 0 0
Work days:
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Choice Home Warranty Complaints & Reviews

Choice Home Warranty / Dishwasher repair

Sallie Williams on 2016-05-04
Today, May 4, 2016 Dupar attempted to install the replacement dishwasher from Choice. It had been on back order for about a month. The repairman was unable to install due to the inability to turn off the water. My water shut off handle was broken by the repairman sent out who diagnosed the...

Choice Home Warranty / refrigerator covered as stated in sales document

Reb Mill on 2016-04-29
In the booklet it stated no components covered ice maker excluded Salesman claimed I could cancel at any time and get a refund again booklet total different 30 day claim? and the salesman stated the contract would not even start or 30 days. On phone on hold for 30 minutes with loud ugly...

Choice Home Warranty / nonstop solicitation calls

Elizabeth Goodwin on 2016-04-26
I called for a quote for a home warranty. After I received my quote I have had non stop solicitation calls from them several times a day. I have asked them to stop calling, to place me on a do not call list, but they are relentless. They are calling while I am at work and it is very...

Choice Home Warranty - New Jersey, Edison / Home Warranty

MarceloF on 2016-04-25
This is a totally dishonest business. No clear rules how claims are handle and contract is not such but mostly guidelines for the company to use as please. Cancel your contract if you have one. Choice refused to pay a claim for me based on interpretation on the contract language. Thi...

Choicehomewarranty.com - New Jersey, Edison / Refused to repair the unit

Smalu on 2016-04-19
I needed some help so I contacted these guys and they sent someone out. I needed an AC repair and the person arrived told me that there was nothing he could do because my AC was not old enough. I said that I don't see the point. And he said that everything was written in their website and...

Choice Home Warranty / Rejected Claim

Theresa Fennimore on 2016-04-15
Contacted Choice Home Warranty for a A/C unit that wasn't cooling, tech showed up quickly although when I google them i can't find any information about them and they dont answer phone. Choice Warranty stated that my unit had extensive fire damage from dirt & debris and was not covered...

Choice Home Warranty - New Jersey, Edison / Running toilet

QueenMozz Betts on 2016-03-15
October 2015 called about a running toilet in my upstairs bathroom the plumber came out to fix the running toilet by replacing what he called the inside guts of the toilet. The next couple of day my ceiling was leaking in the bathroom below the upstairs bathroom. After several weeks of...

Choice Home Warranty / Refrigerator Repair claim# 56653974

Reviewer71839 on 2016-03-02
1. Paid $400 for a maintenance agreement in 11/2015 2. in 1/2016 Refrigerator did not cool. Called the company. I paid $45 for a tech who supposedly fixed the problem. 3. One month 2/2016, later it broke again. I Paid another $45 for a tech. He supposedly fixed the problem. The frig never...

Choice Home Warranty - South Carolina, Charleston / Electric Stove

Thomas G Caffrey on 2016-02-22
A couple of weeks ago I submitted a claim regarding my stove ( the oven was not working ) I was contacted by appliance pro to do the work he made an appointment for 2/12 and never showed up . I called him and he said I misunderstood the appointment was for 2/18 . I said ok and when He wa...

Choice Home Warranty - Florida, Port Saint Lucie / Denial of Claim provided under warranty

Jwilky on 2016-02-16
I recently submitted a claim for a plumbing leak which was clearly covered in their agreement, however, the work was turned down and I had to hire and pay for an independent contractor to do the repair. Here is a note from their warranty clearly stating the work they would approve up to...

Choice Home Warranty - New Jersey, Edison / Scam Rip off, and Deny's Claims

Reviewer53857 on 2016-02-05
My AC/heatpump is 8 years old and uses r22 it had 2 repairs in the past, fan and txv valve that failed about 2 years after the manufacturer 5 year warranty was up. these items i had serviced at my cost. I Purchased a 3 year contract, with 45$ service fee and covered everything. for 1 year...

Choice Home Warranty - New Jersey, Edison / Service

proph on 2016-01-28
Got Choice Home Warranty a few months ago. They claim to cover all. I contacted them as I had a broken stove, they assigned a repair person, he never showed or called. When following up with many calls and e mails, they never responded, nor did anyone come to fix stove. I stopped monthly...

Choice Home Warranty - New Jersey, Edison / Dishonest and Crooked - Illegitimate Claims Denials

Reviewer87241 on 2016-01-21
I have made 2 legitimate claims to this company that have been denied for ridiculous and illegitimate reasons. After you file a claim, they have someone "diagnose" the problem for $60 and then they search for reasons to reject the claim, no matter how silly or dishonest it may be. If you...

Choice Home Warranty - New Jersey, Edison / Claim denied - Bait and switch, deceptive trade practices

MKW123 on 2016-01-04
Stay away from this company. A judgement was recently brought against them by the Attorney General of NJ for unethical behavior. My AC quit cooling this summer (June 2015). Choice sent out a tech on a Friday who said the compressor went out. On Tuesday, he calls me to tell me that the...

Choice Home Warranty - New Jersey, Edison / Claim Denied

DJ Singleton on 2016-01-02
Submitted a claim for plumbing and was told to call for additional information. After speaking with a representative was told my claim was denied due to an exclusion marked in section blah, blah, blah. Even though the piping is connected to the home, it's not covered under the plan because...

Choice Home Warranty / Home Maintenance Contract - not honoring claim

Reviewer63421 on 2015-12-31
I recently moved into my home and felt that a home warranty would be a good idea... Buyer beware with this company... the list of coverage with the total package was outstanding at first glance... however, The blower motor went out on my heater. They dispatch a technician that said he...

Choice Home Warranty / Lack of service

Reviewer41210 on 2015-12-15
They are no different than any other home warranty company. You call, get assigned a technician and this is where is goes down hill... The company assigned to you is busy, it takes a couple of days for an appt, your appliance always needs a part that they dont have, so it has to be...

Choice Home Warranty / Customer Service

Reviewer49369 on 2015-12-15
Just moved into a new condo on 11/20/2015, warranty came with the condo. First time I went to use the washer, it wouldn't start. Have been working with a tech on repairs. Customer Service refuses to address my concerns and questions about next steps if the washer is not fixed. Russ - who...

Choice Home Warranty - New Jersey, Edison / Worst customer service

Divelle Stacy on 2015-12-03
DO NOT USE THIS COMPANY!! SAVE YOURSelfF THE HEADACHE! Worst customer service ever. They are quick to take your money but when you cancel a policy it takes an act of good to get a refund. I have been waiting for over 4 months and still have not received a refund. Bounced around from...

Choice Home Warranty - New Jersey, Edison / Policy Exclusions

Reviewer25522 on 2015-11-18
I bought the policy in August 2015, and until today (November 18, 2015), had never received a copy of the policy I purchased. I had to ask them to email me a copy of my policy. When I bought the policy, I added pool/spa equipment coverage, which I paid extra for. Yesterday, I discovered we...

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