Choice Home Warranty
reviews and complaints

Never ever make the mistake of signing up. It is not worth even $1. A terrible company to deal with as they will figure out 100 ways to blame you for the failure of the product and why they should not pay you. You cannot convince as they will simply hang up the phone and you will not go any further. I wish everyone will read this and avoid a nasty experience. Bottom line - if your appliances don't break, you are giving them free money, if they did, you will get reasons, still you pay them and don't get anything in return. I want to give 1 star, but this site does not allow.

I normally recommend warranty company's because they save you money. But in this care there lack of caring and incompetence deserve a bad review. I live in Florida one of the hottest states and currently its 100 degrees in day time and high 80s at night.My ac went out Sunday and I called immediately to make a claim. They responded the following day saying they couldn't get anyone out until Friday! I wasn't able to rationalize that there was no one that could come and having kids and animals I called around and found a repair on Wednesday night. I called and complained and also let them know the response time was unreasonable. What if I was elderly or had small children. I cant believe the lack of caring and I live in a small city so there should be better service available. They offered no help and nothing to try to help with bill.If one of there executives had no air I bet theres would be fixed pronto.It all comes down to money. They just dont care!

It is now 51hours since I put in a claim on my CHW regarding my furnace.

When making comments or asking for the status I get a canned message on the website and sometimes a call stating they understand my issue but I working diligently to find a technician.

Since 2/6 @ 0704 to now 2/8 1045 CST I have had the claim escalated more than 3 times and still no technician. I was GUARANTEED a technician would be contacting me within 24 hours on 2/7 - still nothing.

I have a complete listing of comments and calls from the beginning. On the last call I asked to speak to a senior manager and was told they couldn't do that. They then said they would send a message to the senior manager who would contact me.

Our heat pump stopped working on July 5, 2023. We immediately filed a Claim with HCW. My husband and I are Senior Citizens and spent this past summer (the hottest on record) without air conditioning. HCW claimed they couldn’t find a Contractor for weeks. We found one on our own and paid $450 for a diagnosis. When presented with clear pictures of a leakage they claimed they needed more evidence but would not tell us or the Contractor what else they needed. At the end of the summer they finally found a Contractor who agreed with the diagnosis of the former Contractor. He presented pictures and documentation but again were told they needed “ more information “ but wouldn’t tell us what they needed. In late September I became ill and needed to heat our home. We paid out of pocket ($10,000) for a heat pump and HCW reimbursed us $100. They claimed they did not approve this although they constantly did not give us any information over constant phone calls for 3 months.

Stay away from this Company!

I filed a claim on 12/14/2023 for a plumbing blockage leading from the washer. It is 1/22/2024 and after 5 technicians didn't show, my home is now unlivable. The smell is toxic and I can't breathe without all windows open. The company is trying to book technician number 6. After 6 weeks with no repairs, I no longer have a place to live due to Choice Home Warranty. This repair is fully covered and my premiums are all paid in full. How do I preserve my home with this awful company that can't perform?

I had my furnace stop working. Called choice home warranty and filed a claim. I waited 5 days for them to schedule to come look at my furnace. After 5 days I Called and was told no technician would come to my location and I should find a local company to repair my furnace. Had the furnace diagnosed. Uploaded the diagnosis and the repair quote. Choice wanted a itemized breakdown of every little part of the repair into parts and labor. My local repair technician would not do this since they would not pay for the time it would take to do this. Tried to resolve this for a month with no success so I authorized the repair. I had no choice since it was just before Christmas and it was getting colder. Choice then told me because I didn't get approval before work they were denying the claim. Went through managers and customer resolution department with no success.

This is the worse company ever, it takes them weeks to send a technician out to check when you file a claim, and then it take months for them to come back to repair your item, choice home warranty claim they are the number one home warranty company, that's a lie, they are the worse by far, they dont deserve any star, but if i have to give a star by force it will be half a star.

If you want peace of mind and a company you can rely upon is not choice, dont waste your time and money, or else you will be going through what ive gone through.

My dishwasher stopped washing and I called CHW to report the failure. They sent out a technician and collected ($60) service fee immediately. The technician assessed the problem as clogged spray heads and said they would get the information to Choice for approval. Choice denied the claim saying that it was not normal wear and tear and closed the case. I do not need a warranty company that can not afford me peace of mind when a system fails. CHW systematically denies claims to keep from having to pay them.

The same thing happened on a prior claim filed with my jacuzzi tub. I had been operating and using the tub correctly for years and once the motor failed, according to them I did not operate it correctly and they denied the claim. This company is a scam. Never again!

Sept 30,2023 I noticed water dripping from my ceiling. It was coming from the drip pan under the A/C unit. I called CHW and asked for service. Their agent informed me that the drip pan was not part of the A/C system and denied my claim. Not knowing who else to call I called an A/C contractor. When he arrived, he informed me that the A/C unit drain was blocked inside the unit. He cleared the blockage and dried up the unit as best he could but then told me all of the insulation in the unit was soaked as well as the output air box. He came back a week later and had to remove the coil, replace the insulation and repair the air chamber. The service call was $234.00 and the unit repair was $1450.00. I called CHW back and asked them to reconcile my claim and they told me they would send me $250.00. I canceled my policy.

Waiting 2 weeks for an option - appliance man came out, saw refrig no longer working, tried to order part, found part no longer made, said i'd hear from choice on my options, i've called three times, told each time they'd respond "within 24 to 48 hours..." i've not received a text, an email, or any communication whatsoever and meanwhile I haven't had a refrigerator for coming up on two weeks. Have to keep some meds in a cooler...!

2 Technicians were dispatched - 1 with 2 calls. a third technician was dispatched yesterday and never showed up. the message on line was that he couldn't get in touch with me. I was home all day with my cell phone. I called him with the number provided to me by Choice 3 times. His mail box was full and could only leave my phone number by SMS. No call back. I also called Choice 3 times ... the last time was at 7 pm. they told me that he may still show up that its still within the techs window (3-8) and call back at 8:15pm is he didnt show. I called Choice back at 8:15pm and was told by a recording that they closed at 8 pm. WAS THIS A BIG JOKE ON ME. I'M NOT LAUGHING. Meantime my freezer part is not working. My friend is holding my frozen food. This has been going on since OCTOBER 25, 2023.