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Choice Home Warranty Customer Care Service

Choice Home Warranty

1090 King Georges Post Rd
New Jersey
United States - NJ08837

Customer Support Phone Numbers

+1 888 531 5403 10 13
+1 732 520 6461 1 0
Work days:

Choice Home Warranty Complaints & Reviews

Choice Home Warranty / Scammed

francesca1960 on Jan 13, 2017
Choice home warranty claims department are a bunch of thugs who are trained to not pay for claims, give customers the run around so much in hopes that you give up and settle. I bought two policies from chw, one for three years for my business and one for one year for my home. Their...

Choice Home Warranty / Warranty coverage

CSeid on Jan 12, 2017
I have had choice home warranty coverage for almost the past year. Last february my pool pump went out and the claim was denied. This past week, my hot water heater broke, and again the claim was denied. Apparently the tank is not covered on a tank water heater. I requested a refund of my...

Choice Home Warranty / Thermostat

Robert Siegfried on Jan 8, 2017
Thermostat Replaced my digital programmable thermostat on my first floor and now my second floor thermostat does not work and replace my programmable thermostat with a cheap builders grade thermostat And the only way it works switch to emergency heat the heat switch does not work at all I...

Choice Home Warranty / Service on home insurance protection

Mosey9803 on Jan 8, 2017
I purchased a 3 year contract with this company 3 months ago, and my sister purchased a 1 year contract on her rental home at the same time. I put in a claim for my Whirpool cook top (electric) for the back right element over 10 days ago. I have yet to have a service man come out here to...

Choice Home Warranty / Platinum warranty for rockville, md

Kaaren S. Agnez on Jan 6, 2017
Our house is on 12805 leahy drive Rockville, md 20851 We just canceled it today. We have been paying regularly but every time that we call to make a claim it is "not covered. " we had coverage for roof leakage and it was not covered. We had coverage for the hot water heater, which was not...

Choice Home Warranty / Poor customer service home choice warranty

ricardo/selma on Dec 30, 2016
I am making a compliant on the company called { Home Choice Warranty }I made a claim last weak on my appliance {refrig/ice maker} when I called I clearly said its not making ice and the frig part not working on top side and is freezing the vegetables in the bottom. when the person came to...

Choice Home Warranty / Warranty not being honored

Wally Wheaton on Dec 27, 2016
Water line leaking. Section 8 of warranty specifically states it's a covered item. When placing claim was told it's not a covered item. Reason: "water is leaking out of pipe". Service representative Mary suggested we have plumber technician come diagnose problem and have them call claim...

Choice Home Warranty / Claims handling/customer service - horrible!

Fanna48 on Dec 20, 2016
I have had repeated problems with claims. Too many to list. I have had issues every time I have to call this company. They are not interested in helping customers or standing by their claim to provide the best service possible. Do not choose this company for your home warranty coverage! Save yourself the money and time! Will not renew my membership

Choice Home Warranty / Unethical behavior / false and misleading advertising

Gregory Castronover on Nov 30, 2016
During the month of November, I had two different contractors come out to fix my ice maker through Choice Home Warranty. My issue is with Choice Home Warranty not the contractors. CHW denied my repair claiming it was due to normal wear and tear and therefore not covered. Confused, I asked...

Choice Home Warranty / Poor service

samarama on Nov 26, 2016
We purchased a home warranty plan with Choice Home Warranty. When we signed up they were very friendly on the phone. They stated they would send us an email copy and mailed copy describing in detail the policy conditions that would be to use within 10 business days. 7 weeks later after 4...

Choice Home Warranty / I'm complaining about my heater!!!

Ms. Sarah Moton on Nov 19, 2016
I spoke too Patty, Brie, Yawn, and now Centrell! to know avail! Everybody keeps passing the buck! The young incompetent contractor, you sent out who was wet behind the ears! Stated, " that he never seen a heater like mines, and that it was too old! It was older than him!" He just pre...

Choice Home Warranty / Home warranty

coolblumr2 on Nov 3, 2016
Choice Home Warranty (CHW) has a long history of denying large claims using shady and unethical means. Despite losing a lawsuit in New Jersey, Choice Home Warranty continues to use deceptive practices in other states. My air handler failed after CHW refused to fix a leak. When the system...

Choice Home Warranty / CHW did not provide any service, claim not paid - did not honor contract

I contacted CHW customer service for a toilet repair on Friday. I reported the toilet at one of our rental properties was broken and verified with CSR that the toilet tank was covered. After 3 phone calls and 2 emails (directed on claims reporting line to put "emergency" in the email...

Choice Home Warranty / AC

Sadia Sheikh on Oct 22, 2016
Definately a company NOT worthy of my choice. BIGGEST mistake we made. 99% of claims are "secondary". Especially if it's due to rust. Not sure how company expects a 10 yr old home to not have 'rust' as a part of wear and tear' that they do supposedly cover. All major claims denied. Go...

Choice Home Warranty / Home warranty contract violation

johnmartin48 on Oct 16, 2016
Before you choose to purchase this home warranty program please read the following: I am a combat veteran who just returned from my fourth deployment overseas, during this deployment, my HVAC system ceased operating while I was away. I originally purchased Choice Home Warranty’s program back...

Choice Home Warranty / Terrible customer service & denial of claim

Jem2 on Oct 11, 2016
Do not fall for this scam. I signed up for choice home warranty in august, ironically at the recommendation of a friend. On october 3rd, I called the company when my dishwasher stopped working - - no lights, no power, nothing. They initially scheduled me with a company who was to come out...

Choice Home Warranty / Home warranty

hwh on Sep 26, 2016
Do not do business with choice home warranty they deny alot of claims and do not pay there contractors that do make the repairs. i was doing work for them until i realized wasnt getting paid i was only paid 240.00 for 10 months i worked for them. and also what i saw was they were denying...

Choice Home Warranty / Service contract

Shepsy on Sep 22, 2016
Choice Home Warranty is the only company that covers everything. However when you put in a claim that does not need a small part but needs a replacement...It's not covered. when purchasing the policy, EVERYTING is covered the sales person tells you if they can't fix it "they will replace it "...

Choice Home Warranty / A/C repair

Capt BJ on Sep 15, 2016
If you are purchasing this for A/C service, "Forget About It". They consider Freon as a secondary damage, (the most expensive part about a repair. Even thought their contractor performed a service 9-15 they said the system had not been service. With temps in the 100 plus range A/C is a...

Choice Home Warranty / Home warranty protection

Sebrina Johnson on Sep 15, 2016
This company has to be the worst Home Warranty company ever. We have had them about a year and they have not covered any issues we were experiencing. It takes weeks fro them to assign a technician for your issue. Our refrigerator went out and for a number of issues but because one of the...

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