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Victoria's Secret Customer Care Service

Victoria's Secret Stores

4 Limited Pkwy
Reynoldsburg
Ohio
United States - 43068

Customer Support Phone Numbers

Phone:
+1 614 577 7111 2 0
Fax:
+1 614 577 3087 1 0
 

Victoria's Secret Complaints & Reviews

Victoria's Secret - New York, Syracuse / Body Mist

No
Noah2015 on Jun 18, 2016
The Victoria Secret at Destiny USA mall in Syracuse, New York are really racist and discrimanated against me at the store while I was looking to make a exchange earlier today. I received a set of Victoria Secret sprays and lotions for mothers day, which I did not like ( love spell). I...

Victoria's Secret / Beauty Exchange thru Mail

Am
AmandaJL1 on May 9, 2016
I love this company and I am devastated. I easily spend 1000s of dollars here every year. That is going to end permanently if this problem is not resolved. I got a bunch of secret rewards cards for myself and my family. We got beauty items that ended up causing a bad skin reaction on me...

Victoria's Secret - Ohio, Columbus / Poor quality clothing

Il
Ilona on Mar 11, 2016
When you go to the Victoria's Secret website, you see really cool pictures, beautiful clothes and models. They are actually putting all their money into this, to make you waste your money. I also fell for it. I've ordered several items from this website and when my order arrived I wa...

Victoria's Secret - Ohio, Columbus / Avoid this company !

Au
Augustine on Feb 25, 2016
I purchased over $150 worth of merchandise from Victoria's Secret about a month ago and received nothing yet. Called the company numerous times and never received any explanations. When I ordered I used their tracking system, but then something went wrong and I cannot use it anymore, and I...

Victoria's Secret - Ohio, Columbus / Don't buy gift cards from this company!

Pa
Pamellla9 on Jan 5, 2016
I purchased a gift card as a Christmas present for my sister. When my sister tried to use it, the cashier told her there was nothing on the gift card. We contacted the customer service and they told that card already had been used. We claimed that we never used it before, but they said...

Victoria Secret - California, Palmdale / ID REQUIRED even with a receipt!!

Ma
MaddiHope on Jan 5, 2016
I went to return some sweat bottoms I received from my aunt for Christmas. Fortunately, she always includes the receipts with gifts just in case they don't fit. So I hand the receipt to the clerk at VS/Palmdale CA mall and he tells me I need an id to return. Well I'm a teen with...

Victoria's Secret - Ohio, Columbus / Horrible attitude!

An
Angela on Dec 15, 2015
I decided to buy some goodies from Victoria's Secret for my trip. But I couldn't buy anything for myself, because they don't have any items above size 3! They only have products for skinny girls. So, if you are size 0 you can find there something pretty. Well, I came to the store, but...

Victoria Secret - Iowa, des moines / poor treatment

Fc
fckytardoch on Jul 11, 2015
I was being fitted and was wanted my step mother and my father to make sure it was correct on me, the next thing I know my dad was being told to leave the store because a lady was uncomfortable. The lady said if he didn't leave the fitting room he would be kicked out of the store, and...

Victoria's Secret - Alabama, Oneonta / $15 gift card when getting card

Ca
Carri_F on Jul 1, 2015
Having gone on the VS website, I saw that if you ordered a credit card through them you'd receive a $15 coupon. So I thought this was a great deal so I ordered the credit card and was told I'd get the $15 coupon in the mail with my card. When I received the card there was no...

Victoria's Secret - Washington, Lynnwood / Won't return my item with receipt/tags attached (1week)

Mo
Monika81 on Jun 16, 2015
I recently had a baby and as you know, your body is different afterwards. Also, it is hard to try hints on in the stir for size. Often I will buy things but try them on at home. If they don't work, I'll return them but have saved the department store the stress of a crying baby...

Victoria Secret - Alberta, Edmonton / Defective sport bra front zipper

Sa
Sandra dutchin on Jun 14, 2015
New line sport bra zipper deceive - zip head came off zipper - tried to exchange it and mgr at west Edmonton mall says must have receipt that they don't do life time warranty - it is their new line n currently in stock in store - she need to know how much paid well not asking for...

Victoria's Secret - Louisiana, Mandeville / Manager

No
Nos816 on Jan 17, 2015
Date : January 17 2015 Hello, first off i would like to say I am a frequent shopper at my local V.S. store, online as well. But today was not satisfactory at all. The manager of this particular store which I have included the address and phone number, the manager currently as of January 17...

Victoria's Secret / Terrible Service

Qu
QueenRhiannon on Dec 23, 2014
The Email I sent: I am beyond dissatisfied with my Victoria’s Secret interactions as of late. Firstly, I ordered a Kiss of Cashmere Double V-neck Tunic Sweater on December 7th and received a confirmation email shortly thereafter. I did not get a tracking email for about a week...

Victoria Secret / Even exchange

Ha
Hazineh on Sep 20, 2014
I was visiting my daughter in buffalo and exited to provide her with 500+ in purchases I had made on Long Island . When I got there my daughter informed me she was a size small not medium. We took a ride to exchange sizes and because I didn't have my receipt they made me pay an extra...

Victoria Secret - Ohio, Columbus / credit

Gh
ghn on Feb 10, 2014
My husband purchased Christmas gifts for me from Victoria Secret, he used his credit card, When I wanted to return the items they would not credit the card because it was not the one used for the purchase. the original one was replaced because of the Target breach. I explained this to them...

Victoria Secret / Quality

Be
Beean on Dec 12, 2013
I have purchased a far share from this store. But I always have a problem with there bras. With in a week of having them the wire pops out and is stabbing me. I do not ever put them in the washer machine nor do I ever put them in the dryer. I soak them and the rinse and hang dry. And I get told that there is nothing thy can do about it.

Victoria Secret - Illinois, Chicago / Mean Cashier

Un
unhappy80 on Oct 29, 2013
I went in today to receive my free underwear. However, the African American cashier had a Mohawkish haircut and she was slightly big was pretty mean to me. She should be talked to about her attitude and her customer service isn't up to the standards that I used to get. She made me...

Victoria's Secret - Illinois, Aurora / Scam

Vi
Victoria's Secret Scam on Jun 29, 2013
I like the complaint I just read on this site, signed up for Identity protect through Victoria's Secret. Never received the information. Called and was told I could get the information and print out the form for the $20 gift card on myidpro.com I can't get this website to come...

Victoria's Secret / nudity

Co
concernedMom321 on May 18, 2013
Ads displayed in the windows a each Victoria's Secret store portray unrealistically skinny women barely dressed in underwear that they are literally falling out of in every way. The only thing keeping this from being pornography is that there is no pubic hair showing. It is disgusting and unrealistic.

Victoria Secret / Shipping and customer service

Cr
Cristalfer on Mar 18, 2013
So I placed an order online 2 weeks ago and paid extra shipping so i could get my bikinis on time. I have been waiting 2 weeks and nothing arrive, received no email and no phone call that there was a problem with the order. I had to call to see what was wrong and they said they needed to...

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