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Victoria's Secret Customer Care Service

Victoria's Secret Stores

4 Limited Pkwy
United States - 43068

Customer Support Phone Numbers

+1 614 577 7111 14 3
+1 614 577 3087 1 1

Victoria's Secret Complaints & Reviews

Victoria's Secret / Unethical behavior

MelissaBermudez1220 on Jan 16, 2017
I was shopping at the paddock mall in Ocala, Florida.. I spent almost $200.00 that day, I'm a Victoria Secret card holder and that day i received a free beanie and a free bottle of sweet and flirty mist. I left and went home i live about 35 miles from Ocala i got home and my bottle of...

Victoria's Secret / Store manager angela

Kims1938 on Jan 15, 2017
Horrific experience with the manager angela. She was very nice when I purchased several bras and perfume sets handing me a promotional tote bag that I didn't expect. Went to return some of the bras and she said I had to bring back the tote bag. Went home, checked my receipt and not only...

Victoria's Secret / Online chat representative - bianca

Askerk on Jan 13, 2017
I started an online chat 1-13-16 and Bianca signs on. My subject question is: I want to see about having my order re-shipped. So, I type in my order number, customer number and order date so that she can pull up my information so see why I need it re-shipped. Firstly, she typed my name...

Victoria's Secret / Victoria's secret located in, the exton mall exton pa-shopping experience and poor customer service

MinnyLin on Jan 12, 2017
The victoria's secret in the exton mall is a ridiculous store. I waited 45 mins to return something there were 3 registers and only 1 was open the wait took forever. The store was fully staffed it was a mess. You would think with so many associates standing around doing nothing they'd...

Victoria's Secret / A manager

Htom333 on Dec 29, 2016
Wellington Green Victoria Secret Store 1218 in Wellington, Florida.. This Manager Princess should not be working for you are have any authority over any employees or have any contact with customers...i was shopping in that storeva few days ago and i couldn't believe how she was treating the...

Victoria's Secret / Gift cards

Rosa C on Dec 29, 2016
I purchased gift cards from Victoria's Secret for the holidays for a total $200! Unfortunately I have been a victim of their fraud. I am unsure whether this may be a lack of their security protocols or an inside job. When the gift holders tried to used their gift cards they were at zero...

Victoria's Secret / Poor management

Susie Friedman on Dec 25, 2016
Dec 24, 2016 the line to Victoria Secret is extreamly long. No one could figure which line was which. Employees were confused as well. Finally there was 1 line for cash only which I had, and I was doing an exchange for a smaller size. After 30 min of waiting I finally get up to a cashier...

Victoria's Secret / Pink college apparel

L. Reel on Dec 11, 2016
I was on your website to purchase several PINK jogging sets for the University my daughter attends, Morgan State. I was confused as the school is not one of your selected colleges. I then proceeded to look for other HBCU and to my surprise they also were not included such as Lincoln...

Victoria's Secret / Treated horribly when trying to have the security sensor removed from an item I had purchased

Ashlee Argyle Roberts on Dec 9, 2016
I had purchased a few pairs of undies and got home to see that the girl had failed to remove one of the security sensors. It took me a few months to take it back in and have it removed because I wasn't going to drive 30 mins out of my way just to have the sensor removed. While I wa...

Victoria Secret / Service at the vs store in the quintard mall, oxford, al

Question: Is it the protocol of VS to remove all race of people from a store if one person of that race is caught stealing? Please inform me so that I can stop purchasing and return all my VS purchases ASAP. It is evident of a viral video, which I'm sure you have viewed that a store manager in...

Victoria's Secret / Customer service

Cbenjamin60 on Dec 7, 2016
I am writing regarding a complaint that I would like to file in regards to your Oxford, AL store where Faith is the store manager. There was an act of discrimination that recently took place in this store involving Kimberly Houzah. I hope to bring attention to this situation and the...

Victoria's Secret / Secret rewards program

Purttygurl on Dec 7, 2016
I am extremely disappointed and upset that the secret rewards program will not be available this year. Why did Victoria's Secret decide to aggravate their customers by discontinuing the only thig that sames most of us money during the holiday struggles? This is horrible and needs to be...

Victoria's Secret / False advertising

jennifer jimenez on Nov 29, 2016
on 11/28/16 I purchased over $125 worth of clothing/fragrances from the website, part of the cyber Monday sale was a free vs bag. When I went to check out the offer wasn't listed. on 11/29/16 I contacted customer service who stated that they had run out of the bags and that they weren't...

Victoria's Secret / Product quality

Michelle Julian on Nov 15, 2016
I have been a loyal VS customer for years, in fact so much that until now I have only wear bras from VS. which is why I am sad to say that because of the last 4 bras I have purchased I will not be buying from you anymore. I Within the first 3 weeks of having purchased my bras the middle...

Victoria's Secret / My bank card was cloned in your store

Gemfrid on Nov 14, 2016
Hi I went to New York last week for 5 days I went in to your New York store on 5 the Ave and spent over £200 to come home and find that my bank account had been cloned and over £700 was taken from my account !!! I only used my bank card in your store and it's the only account that was cloned...

Victoria's Secret / Employee

Cat32569 on Sep 28, 2016
Victoria's Secret store located in Santa Rosa Mall, Mary Esther, Florida has hired a male employee that has been arrested for Domestic Abuse and has been admitted into the Psychiatric Hospital twice. He also has a trespass Warrant from another store located in the mall. It is obvious you...

Victoria's Secret / Terrible!!

Alison on Aug 22, 2016
Ordered some lingerie from Victoria's Secret website! I always went to their stores but this time I decided to order online and the whole thing was a nightmare! I received an incorrect size order and when I contacted customer service they said that there was nothing they could do and said...

Victoria's Secret / Body Mist

Noah2015 on Jun 18, 2016
The Victoria Secret at Destiny USA mall in Syracuse, New York are really racist and discrimanated against me at the store while I was looking to make a exchange earlier today. I received a set of Victoria Secret sprays and lotions for mothers day, which I did not like ( love spell). I...

Victoria's Secret / Beauty Exchange thru Mail

AmandaJL1 on May 9, 2016
I love this company and I am devastated. I easily spend 1000s of dollars here every year. That is going to end permanently if this problem is not resolved. I got a bunch of secret rewards cards for myself and my family. We got beauty items that ended up causing a bad skin reaction on me...

Victoria's Secret / Poor quality clothing

Ilona on Mar 11, 2016
When you go to the Victoria's Secret website, you see really cool pictures, beautiful clothes and models. They are actually putting all their money into this, to make you waste your money. I also fell for it. I've ordered several items from this website and when my order arrived I wa...

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